I placed an order online. I showed up after it was supposed to be ready and they hadn't even began making it, even though the store wasn't busy. Took over 20 minutes and I saw multiple people come in, place an order and get served while waiting.
Atmosphere: 3
Food: 2
Service: 1
TJ Dishaw
Half the people don't speak English so they can't take your order and the service is incredibly slow. The place will be empty, there will be 2-3 people in the back working, and they won't take my order because the one English speaker is in the bathroom.Horrible service and done coming here, especially considering how expensive it is.
Food: 3
Service: 1
nicholas christie
Waited 5 minutes at the cashier with absolutely no acknowledgment of me being there despite talking to coworker. Lost my business for good.
Service: 1
Leslie Huante
This has by far the most unprofessional place I’ve ever been to. I walk in and the cashier is sleeping on the table and when I walk in she wakes up and asks if I am here for pick up or to order and then proceeds to make my smoothie wrong 3 times. It’s incredible how hard it is to make a smoothie
Atmosphere: 1
Food: 3
Service: 1
Kim P.
I placed my mobile order on my way to work at 5:45am, I arrived at 6:01, all the lights were on but nobody was there. I called numerous times, I tried honking (maybe in the restroom??) nothing. I had to get to work, I waited 15 minutes (ridiculous wait time even if I got the smoothie) I've contacted customer service but this is ridiculous, I could have gone somewhere else if they had just advertised they're not actually 24 hours This is a horrible way to run a franchise and as the franchisor, Tropical Smoothie should really step in as I see this is a continuous problem at this location. What a shame. Update : I have contacted them on that website 3x, they do not get back to you!
April K.
really bad experienc, I took my minor child to get a smoothie and they are playing extreme perverted rap music with major sexual slang words with bad words. it was humiliating and awkward to walk into a smoothie joint. i expressed my concern and they said the managers don't notice and they are ok with it and nothing they can do it's radio music and they seemed, like this is normal- not impressed or going with the cool hip hop - crazy place!!!
Not Sure
Did an online order. Both doors were locked. Waited 20 minutes. Called the store twice. Don't know what happened, but I paid for smoothies that I did not receive ? 250am-315am...apparently not 24/7
Food: 2
madden y.
Great service great food , best smoothies in town definitely would recommend to friends and family
Scot Arisman
Management sucks... leaving only 1 employee to work with a lobby full of customers... if I were this guy working here I would leave with the doors open and put up a sign help yourself to anything you want.
Ellie
I usually never have a problem with this place but today my food was like ice cold. pretty
They have 5 workers and no customers. Waited 10 mins to place an order which I was front in line. One on cell phone. No sorry for the wait? Customer service lacked.
Brent James
Tropical Smoothie is the Bomb ?!!Best Service!Best Smoothies!Best Wholesome Food!In the Southwest Las Vegas.Located at corner of Durango & Warm Springs Road same parking lot as Vons
Crabapple Blogs
Loved the Elvis special! we will be ordering again. When you take a bite, you taste peanut butter, banana, granola - yummy! special thanks to our delivery friend Bridget.
Lauren K.
Came to this location on Saturday night at 11pm. It says it's open 24/7. The workers had a group of friends in there. One was even behind the counter with the worker. We waited 25 minutes to receive 2 smoothies. It was 11pm so it was not busy at all. The only people in the place was the friends. I will never return to this location.
Vincent L.
Horrible experience again!!! I leave the gym at LVAC around 5:10AM and place my order via the app at this Tropical Smoothie location only to show up 10 minutes later and I see someone waiting at the door. I get out of my vehicle and the person at the door says "it doesn't look like anyone is inside but I can see order receipts printing out of the machine at the register." We sit there for another 15 minutes and someone else pulls up and waits also. I finally find the Tropical Smoothie customer care number (770-821-1900), explain my issue and the rep said she will issue me a refund. This is the second time I've had this issue with a Tropical Smoothie location and it always happens early in the morning when I'm leaving the gym around 5AM. If you show a Tropical Smoothie location as being open 24/7 and then customers show up to get their order and no one is there it's a MAJOR ISSUE especially if they paid in advance via the app or online! I also dislike that Tropical Smoothie locations automatically take orders and charge customers even if the selected location has no staff... There should be some way for every Tropical Smoothie location to verify orders within 10-15 minutes or the order is automatically cancelled and the fee refunded to the customer with a free smoothie or entrée coupon for their trouble.
I placed an order online. I showed up after it was supposed to be ready and they hadn't even began making it, even though the store wasn't busy. Took over 20 minutes and I saw multiple people come in, place an order and get served while waiting.
Atmosphere: 3
Food: 2
Service: 1
Half the people don't speak English so they can't take your order and the service is incredibly slow. The place will be empty, there will be 2-3 people in the back working, and they won't take my order because the one English speaker is in the bathroom.Horrible service and done coming here, especially considering how expensive it is.
Food: 3
Service: 1
Waited 5 minutes at the cashier with absolutely no acknowledgment of me being there despite talking to coworker. Lost my business for good.
Service: 1
This has by far the most unprofessional place I’ve ever been to. I walk in and the cashier is sleeping on the table and when I walk in she wakes up and asks if I am here for pick up or to order and then proceeds to make my smoothie wrong 3 times. It’s incredible how hard it is to make a smoothie
Atmosphere: 1
Food: 3
Service: 1
I placed my mobile order on my way to work at 5:45am, I arrived at 6:01, all the lights were on but nobody was there. I called numerous times, I tried honking (maybe in the restroom??) nothing. I had to get to work, I waited 15 minutes (ridiculous wait time even if I got the smoothie) I've contacted customer service but this is ridiculous, I could have gone somewhere else if they had just advertised they're not actually 24 hours This is a horrible way to run a franchise and as the franchisor, Tropical Smoothie should really step in as I see this is a continuous problem at this location. What a shame. Update : I have contacted them on that website 3x, they do not get back to you!
really bad experienc, I took my minor child to get a smoothie and they are playing extreme perverted rap music with major sexual slang words with bad words. it was humiliating and awkward to walk into a smoothie joint. i expressed my concern and they said the managers don't notice and they are ok with it and nothing they can do it's radio music and they seemed, like this is normal- not impressed or going with the cool hip hop - crazy place!!!
Did an online order. Both doors were locked. Waited 20 minutes. Called the store twice. Don't know what happened, but I paid for smoothies that I did not receive ? 250am-315am...apparently not 24/7
Food: 2
Great service great food , best smoothies in town definitely would recommend to friends and family
Management sucks... leaving only 1 employee to work with a lobby full of customers... if I were this guy working here I would leave with the doors open and put up a sign help yourself to anything you want.
I usually never have a problem with this place but today my food was like ice cold. pretty
Atmosphere: 3
Food: 2
Service: 4
Restaurantji Recommends
They have 5 workers and no customers. Waited 10 mins to place an order which I was front in line. One on cell phone. No sorry for the wait? Customer service lacked.
Tropical Smoothie is the Bomb ?!!Best Service!Best Smoothies!Best Wholesome Food!In the Southwest Las Vegas.Located at corner of Durango & Warm Springs Road same parking lot as Vons
Loved the Elvis special! we will be ordering again. When you take a bite, you taste peanut butter, banana, granola - yummy! special thanks to our delivery friend Bridget.
Came to this location on Saturday night at 11pm. It says it's open 24/7. The workers had a group of friends in there. One was even behind the counter with the worker. We waited 25 minutes to receive 2 smoothies. It was 11pm so it was not busy at all. The only people in the place was the friends. I will never return to this location.
Horrible experience again!!! I leave the gym at LVAC around 5:10AM and place my order via the app at this Tropical Smoothie location only to show up 10 minutes later and I see someone waiting at the door. I get out of my vehicle and the person at the door says "it doesn't look like anyone is inside but I can see order receipts printing out of the machine at the register." We sit there for another 15 minutes and someone else pulls up and waits also. I finally find the Tropical Smoothie customer care number (770-821-1900), explain my issue and the rep said she will issue me a refund. This is the second time I've had this issue with a Tropical Smoothie location and it always happens early in the morning when I'm leaving the gym around 5AM. If you show a Tropical Smoothie location as being open 24/7 and then customers show up to get their order and no one is there it's a MAJOR ISSUE especially if they paid in advance via the app or online! I also dislike that Tropical Smoothie locations automatically take orders and charge customers even if the selected location has no staff... There should be some way for every Tropical Smoothie location to verify orders within 10-15 minutes or the order is automatically cancelled and the fee refunded to the customer with a free smoothie or entrée coupon for their trouble.