Recommended dishes: Salad, Chicken Avocado, Double Chicken Tostada Salad, 8 PC Chicken Dark, Mac & Cheese
mario hernandez
The service is bad
Atmosphere: 3
Food: 5
Service: 1
Maria Hernandez
Poor service ?
Atmosphere: 1
Food: 1
Service: 1
Lisa Rosario
The food and the staff are awesome.
Alecia Green
Fast friendly service
Atmosphere: 3
Food: 5
Service: 4
Recommended dishes: Double Chicken Tostada Salad
Tyrone Hinton
I'm giving the fast food industry low to no stars. When it's my fault in the first place for going. The corporate side just wants the money. There is really no service in that industry anymore and if there is, it's very little.
Noel
The service is great and I like how they honor the coupons. Most of all, the food is excellent and seasoned well. The only thing is that you have to get used to ordering through a kiosk which I have no problem
Walked in and was greeted by the employee's was confused on using their new kiosk machine so one of the employees called Jose helped me out and had excellent customer service once I got my food it was fresh and juicy very much enjoyed coming to this pollo loco will come again for
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: 8 PC Chicken Dark
Ruby Caldwell
The chicken is dry and over cooked, once the chicken was spoiled. Don't go here
Lesly Martinez
Very bad customer service! Cashier was giving a nasty attitude and kiosks for self order dont have funds for change???? Then why have an option for cash? Well because of that issue they had to take our order and we received bad attitudes for that inconvenience. Will not be coming to this local Pollo Loco.
Atmosphere: 1
Food: 4
Service: 1
Recommended dishes: Pollo Asado
bob smith
So after you stand there for a while you realize that they only do orders through the kiosk. No greeting, no sign telling you anything. When the woman preparing my bowl called my number I smiled and thanked her. She pretended like I didn't exist. I then found a seat in possibly the nastiest dining room I've ever seen. Half of the booth's fabric were repaired with ridiculous amounts of duct tape. Every table was dirty. As I was eating I noticed the chairs had Never been cleaned Ever! I've never been disgusted by chairs before?!? Then I made the mistake of looking in the floor corners. Bad move! After dry heaving and considering throwing the rest away I just focused on my food. I also thought it was strange that some of the employees just constantly went in and out of the restrooms - which were absolutely filthy as expected. So I decided to take the survey advertised by the receipt. Not possible! There is no survey ID on the kiosk printed receipt. Unreal.
If you want Healthy eating come to any El pollo
Food: 5
Recommended dishes: Salad, Chicken Avocado, Double Chicken Tostada Salad, 8 PC Chicken Dark, Mac & Cheese
The service is bad
Atmosphere: 3
Food: 5
Service: 1
Poor service ?
Atmosphere: 1
Food: 1
Service: 1
The food and the staff are awesome.
Fast friendly service
Atmosphere: 3
Food: 5
Service: 4
Recommended dishes: Double Chicken Tostada Salad
I'm giving the fast food industry low to no stars. When it's my fault in the first place for going. The corporate side just wants the money. There is really no service in that industry anymore and if there is, it's very little.
The service is great and I like how they honor the coupons. Most of all, the food is excellent and seasoned well. The only thing is that you have to get used to ordering through a kiosk which I have no problem
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Salad, Tortillas, Avocado Salad
Quality was decent, but good portions just wished the quality, of the meat and salsa were better, overall its okay.
Atmosphere: 4
Food: 3
Service: 4
Recommended dishes: Double Chicken Tostada Salad
THE GIRL IN THE DRIVE THRU WAS SUPER RUDE IF YOU DONT LIKE YOUR JOB FIND SOMETHING YOU DO!
Chicken is good but pieces of chicken are to small..
Restaurantji Recommends
second time I come home with incomplete
Atmosphere: 3
Food: 5
Service: 5
Walked in and was greeted by the employee's was confused on using their new kiosk machine so one of the employees called Jose helped me out and had excellent customer service once I got my food it was fresh and juicy very much enjoyed coming to this pollo loco will come again for
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: 8 PC Chicken Dark
The chicken is dry and over cooked, once the chicken was spoiled. Don't go here
Very bad customer service! Cashier was giving a nasty attitude and kiosks for self order dont have funds for change???? Then why have an option for cash? Well because of that issue they had to take our order and we received bad attitudes for that inconvenience. Will not be coming to this local Pollo Loco.
Atmosphere: 1
Food: 4
Service: 1
Recommended dishes: Pollo Asado
So after you stand there for a while you realize that they only do orders through the kiosk. No greeting, no sign telling you anything. When the woman preparing my bowl called my number I smiled and thanked her. She pretended like I didn't exist. I then found a seat in possibly the nastiest dining room I've ever seen. Half of the booth's fabric were repaired with ridiculous amounts of duct tape. Every table was dirty. As I was eating I noticed the chairs had Never been cleaned Ever! I've never been disgusted by chairs before?!? Then I made the mistake of looking in the floor corners. Bad move! After dry heaving and considering throwing the rest away I just focused on my food. I also thought it was strange that some of the employees just constantly went in and out of the restrooms - which were absolutely filthy as expected. So I decided to take the survey advertised by the receipt. Not possible! There is no survey ID on the kiosk printed receipt. Unreal.
Atmosphere: 1
Food: 3
Service: 1