I tried very hard not to leave this review- but this is the third time this place has absolutely failed on sushi and service in the past year.Makes sense- New ownership from Kaizen which was amazing to Namba/ this place has gone absolutely downhill.Servers all have attitudes and act like they don't want to be there. Most likely because the customers are constantly complaining about the poor quality of fish and food- Bloody salmon nigiri and extremely slimy super white tuna that was dark grey, cold edamame, the list goes on...This past weekend on Friday March 29th I was served with the absolute worst nigiri I've ever seen and tasted, the server even asked if I wanted her to take the fish back because she said it looked disgusting she mentioned they are "trying new chefs and having to correct their cut slices for all you can eat to Al-La-cart" ?? Doesn't make sense.Talked to the GM David today (after two weeks of trying to call to let them know their fish actually caused me to vomit) and apparently his standards are 5 star for his restaurant and "they use fresh fish" but also made the comments about the revolving door of sushi chefs and cuts for Al La cart to all you can eat, again what? After hearing the issues he said he will review video footage. Cool, confirm your food is trash and then do nothing about it- it's been a year.Never going back, this place is garbage and overpriced for lowest quality food.
Atmosphere: 3
Food: 1
Service: 1
Recommended dishes: All You Can Eat Sushi
joana semedo
HORRIBLE experience!I have been to many great sushi restaurants in the Las Vegas area, unfortunately, this was not one of them. Very disappointing but mainly in the terrible service provided by JENNIE or whatever her name was !Absolute terrible service our waitress had nothing but attitude. Every time we would try to order she would give us atitude . The experience was beyond frustrating. The only person who was friendly was a young man ( David ) who went out his way to help us !All in all based on this experience I would not recommend this place and I don't plan on returning.
Atmosphere: 2
Food: 1
Service: 1
Tray West (SolidGNYC)
Boy oh boy where do I start? First of all, the atmosphere was great and the gentlemen David was a great host. Now let’s get to the kicker. Our waitress Jenny or whatever her name was was insanely rude to the point where I had to consult David for a manager’s information. It was ridiculous how bad of service she provided us when we were all very pilot and respectful group. I can’t believe I’ve served all these years overseas in the military to come back home to this type of treatment.Now for the food.The food was subpar. The Nigiri was okay but the rolls were horrible. My stomach does not feel right.Overall if it weren’t for David and the atmosphere I would’ve been much more upset. Please fire that waitress. Apparently there are multiple negative reviews of a female waitress, take action please!
Atmosphere: 4
Food: 2
Service: 1
Thomas Tallant
Prices creeping up, quality creeping down.
Atmosphere: 5
Food: 3
Service: 5
A. C.
Great food! Love the tempura udon!!!
Atmosphere: 5
Food: 5
Service: 5
Courtney B
Food is always good here. Service can be better. You can tell at times they are understaffed. Food is always good and the guys making the sushi definitely take pride in their sushi and service and often remind waiters to serve specific tables if the rolls have been up there for a minute. Overall this is a great place. I think once they are fully staffed it would be 5 stars.
Atmosphere: 4
Food: 5
Service: 3
Recommended dishes: All You Can Eat Sushi
Linda
Do not waste your money. I'd rather have Smith's sushi. The first red flag... water served in disposable plastic cup. The menu did not reflect what you'd order. Toro sushi??? What a joke!! The regular tuna was better quality than the Toro. Our server was new to the job and got a lot of our order wrong. We ordered sashimi and got nigiri. Wth?!! We ordered salmon roe and got salmon roll. Lol I thought I was on a prank show. Didn't get some of our order and was even told we needed to order all at once since the sushi chefs are busy, "you might not get your food in a timely fashion". Boy was that the truth. Ordered a bottle of beer and got beer in a glass with ice. Seriously??? Wish we could of got a refund. Lol
Atmosphere: 1
Food: 1
Service: 2
Douglas Vincent
Edamame came out cold, service was horrible, they forgot the miso soup . Not sure what happened to this place . Used to be good .
Food: 1
Service: 1
Richard Figueroa
Lazy workers
Claudia Benjamin
My first time experience at this establishment was horrible. I have placed a to go order and realized one out of my six rolls was missing. I called the location and they said they would remake it and have it ready along with a complementary miso soup. When I went back, they had not even started my order so I was left in the lobby waiting for 10 minutes when I requested a refund for my experience. The hostess agreed and gave me my refund for the ONE MISSING sushi roll from my $100 order. Not the manager but “the next best thing” on shift came up to me and said the chef would not make my food because I got a refund. I again explained that they failed to complete my order, told me to come back, and they would have it ready, which was not the case. And was now refusing to serve me. I would not recommend coming here.. EVER
Nice local spot. The service is top notch. Every time I go, it moves up on my list of favorites.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Tuna, All You Can Eat Sushi, Sushi Roll, Aliante Roll, Roll
ruben salas jr
This place went downhill it was good back then.
Atmosphere: 2
Food: 3
Service: 1
DEBBIE DE LEON
I ordered from Grubhub don’t order from there I ordered at 6:15 - it is now 7:50 still have not gotten my order they told the driver it was going to take a long time for this order it was only 2 orders!! I call them and told them if I were physically in the restaurant I would have had my food already . We are paying customers too
Shawna Tato
Namba used to be great. Not anymore. They are consistently out of my favorite items - hot green tea and ramen. Shrimp tempura burnt and still used in rolls. Freezing in the restaurant when it's 65 degrees outside. They no longer have a punch card, AND they raised their prices. Even lunch ayce is $28. Spend your money somewhere better.
Atmosphere: 3
Food: 1
Service: 4
Danilo muniz sk8
My family and I chose "all you can eat" and it's supposed to be 90 minutes for all you can eat, but the waiting time for a plate of food to arrive was 30 minutes, so we ordered 5 sushi and would have to wait 30 for just 5 sushi, so we supposedly only had three rounds of orders, and the restaurant wasn't full.
I tried very hard not to leave this review- but this is the third time this place has absolutely failed on sushi and service in the past year.Makes sense- New ownership from Kaizen which was amazing to Namba/ this place has gone absolutely downhill.Servers all have attitudes and act like they don't want to be there. Most likely because the customers are constantly complaining about the poor quality of fish and food- Bloody salmon nigiri and extremely slimy super white tuna that was dark grey, cold edamame, the list goes on...This past weekend on Friday March 29th I was served with the absolute worst nigiri I've ever seen and tasted, the server even asked if I wanted her to take the fish back because she said it looked disgusting she mentioned they are "trying new chefs and having to correct their cut slices for all you can eat to Al-La-cart" ?? Doesn't make sense.Talked to the GM David today (after two weeks of trying to call to let them know their fish actually caused me to vomit) and apparently his standards are 5 star for his restaurant and "they use fresh fish" but also made the comments about the revolving door of sushi chefs and cuts for Al La cart to all you can eat, again what? After hearing the issues he said he will review video footage. Cool, confirm your food is trash and then do nothing about it- it's been a year.Never going back, this place is garbage and overpriced for lowest quality food.
Atmosphere: 3
Food: 1
Service: 1
Recommended dishes: All You Can Eat Sushi
HORRIBLE experience!I have been to many great sushi restaurants in the Las Vegas area, unfortunately, this was not one of them. Very disappointing but mainly in the terrible service provided by JENNIE or whatever her name was !Absolute terrible service our waitress had nothing but attitude. Every time we would try to order she would give us atitude . The experience was beyond frustrating. The only person who was friendly was a young man ( David ) who went out his way to help us !All in all based on this experience I would not recommend this place and I don't plan on returning.
Atmosphere: 2
Food: 1
Service: 1
Boy oh boy where do I start? First of all, the atmosphere was great and the gentlemen David was a great host. Now let’s get to the kicker. Our waitress Jenny or whatever her name was was insanely rude to the point where I had to consult David for a manager’s information. It was ridiculous how bad of service she provided us when we were all very pilot and respectful group. I can’t believe I’ve served all these years overseas in the military to come back home to this type of treatment.Now for the food.The food was subpar. The Nigiri was okay but the rolls were horrible. My stomach does not feel right.Overall if it weren’t for David and the atmosphere I would’ve been much more upset. Please fire that waitress. Apparently there are multiple negative reviews of a female waitress, take action please!
Atmosphere: 4
Food: 2
Service: 1
Prices creeping up, quality creeping down.
Atmosphere: 5
Food: 3
Service: 5
Great food! Love the tempura udon!!!
Atmosphere: 5
Food: 5
Service: 5
Food is always good here. Service can be better. You can tell at times they are understaffed. Food is always good and the guys making the sushi definitely take pride in their sushi and service and often remind waiters to serve specific tables if the rolls have been up there for a minute. Overall this is a great place. I think once they are fully staffed it would be 5 stars.
Atmosphere: 4
Food: 5
Service: 3
Recommended dishes: All You Can Eat Sushi
Do not waste your money. I'd rather have Smith's sushi. The first red flag... water served in disposable plastic cup. The menu did not reflect what you'd order. Toro sushi??? What a joke!! The regular tuna was better quality than the Toro. Our server was new to the job and got a lot of our order wrong. We ordered sashimi and got nigiri. Wth?!! We ordered salmon roe and got salmon roll. Lol I thought I was on a prank show. Didn't get some of our order and was even told we needed to order all at once since the sushi chefs are busy, "you might not get your food in a timely fashion". Boy was that the truth. Ordered a bottle of beer and got beer in a glass with ice. Seriously??? Wish we could of got a refund. Lol
Atmosphere: 1
Food: 1
Service: 2
Edamame came out cold, service was horrible, they forgot the miso soup . Not sure what happened to this place . Used to be good .
Food: 1
Service: 1
Lazy workers
My first time experience at this establishment was horrible. I have placed a to go order and realized one out of my six rolls was missing. I called the location and they said they would remake it and have it ready along with a complementary miso soup. When I went back, they had not even started my order so I was left in the lobby waiting for 10 minutes when I requested a refund for my experience. The hostess agreed and gave me my refund for the ONE MISSING sushi roll from my $100 order. Not the manager but “the next best thing” on shift came up to me and said the chef would not make my food because I got a refund. I again explained that they failed to complete my order, told me to come back, and they would have it ready, which was not the case. And was now refusing to serve me. I would not recommend coming here.. EVER
Service: 1
Restaurantji Recommends
Nice local spot. The service is top notch. Every time I go, it moves up on my list of favorites.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Tuna, All You Can Eat Sushi, Sushi Roll, Aliante Roll, Roll
This place went downhill it was good back then.
Atmosphere: 2
Food: 3
Service: 1
I ordered from Grubhub don’t order from there I ordered at 6:15 - it is now 7:50 still have not gotten my order they told the driver it was going to take a long time for this order it was only 2 orders!! I call them and told them if I were physically in the restaurant I would have had my food already . We are paying customers too
Namba used to be great. Not anymore. They are consistently out of my favorite items - hot green tea and ramen. Shrimp tempura burnt and still used in rolls. Freezing in the restaurant when it's 65 degrees outside. They no longer have a punch card, AND they raised their prices. Even lunch ayce is $28. Spend your money somewhere better.
Atmosphere: 3
Food: 1
Service: 4
My family and I chose "all you can eat" and it's supposed to be 90 minutes for all you can eat, but the waiting time for a plate of food to arrive was 30 minutes, so we ordered 5 sushi and would have to wait 30 for just 5 sushi, so we supposedly only had three rounds of orders, and the restaurant wasn't full.
Atmosphere: 3
Food: 4
Service: 1