960 W Moana Ln, Reno
This used to be our go to spot for Chinese and a restaurant we frequented for several years. That is until last night. We ordered our usual dishes-Mongolian beef, pork fried rice, Kung Pao chicken, and beef chow fun to go. I initially realized there may be an issue upon opening the containers when, honestly, all 4 dishes appeared to be the same color. The Mongolian beef was maybe 90% onion slices, the chow fun was colorless and also contained an atrocious amount of onions. We get these dishes all the time and have never had this happen. Upon eating, we realized the taste was odd and the noodles had a burnt flavor to them despite not appearing burnt. The fried rice and chicken were as expected. Needless to say, we didnt finish the meal and ended up tossing it all. I decided to give the restaurant a call once one of us began to feel ill and the response was less than stellar. According to Alicia, other customers were asked about their experience and said their food was fine. She also stated what the Mongolian beef is supposed to be mostly onions and the burnt taste must just have been a poor response to the spices. No where in the conversation did she attempt to truly take into account our experience and she also refused to refund the two out of 4 dishes. The overall conversation leaned towards us having a unique experience despite other reviews here highlighting similar experiences. This is a real bummer because Palais is probably the best Chinese in town but I guess we will have to give somewhere else a shot. The moral here: good luck and hopefully you don’t have a bad experience!
Nice, clean place to get good food. The service is always great and the food is tasty. No Coke, but we will forgive this
We ordered the Shanghai dinner for two and the fried rice was spoiled. We told the server because it not only smelled bad but it tasted worse. He offered to substitute for white rice we said no and at the end the manager expected us to pay for the full price. We did not agree and he only took off $4. The servers are nice too bad management is not. We do not recommend this place at all.
Food is tasty, but too sweet for me. I added chile paste & chile oil to alter sweetness, it was OK. And, for 2 dishes and hot tea, my bill was $34.Too pricey for one person. No combo plates on menu for one person, only for 2 or more persons served family style. Beautiful, clean and nicely decorated, nice people, but too pricey for one person.
Unbelievably delicious some of the best Chinese food I’ve ever eaten in my life. There’s not many good Chinese restaurants in Reno this one is definitely a new favorite ??
It had been awhile since we had eaten here, but we were celebrating our 28th wedding anniversary and chose to come again. It was just as good as we remembered. Won't wait as long to come again.
Great meal!! Good service!! Very classy!! No wait time to get to our table!! Definitely recommend Palais De Jade!!!
Very good food and service. Authentic Chinese cuisine with an upscale touch. Definitely recommend eating here.
Kung pao tofu changed from something delicious to raw tofu covered in sauce with no vegetables or peanuts. I won't be ordering this disgusting dish again. Very disappointed
I have been buying take out here for many years. Never again. This afternoon I ordered $100.00 of take out and got home and opened the containers of food that were not consistent with what I ordered. I Immediately called the manager and she informed me that her surveillance indicated that I received three bags of food when in fact I received only two (2). Moreover, what I received was not precisely what I ordered, PERIOD!! Finally, she refused to offer any compensation because her surveillance somehow miraculously indicated I received precisely what I ordered.
One of the few places you can get prawns and chili sauce, prices are above average and there is better cheaper in the zip code….
Lunch special always get cashew chicken with two appetizers, egg roll and chicken wing, hot and sour soup, glass of wine, fried rice.
Try the scallops with mushrooms. The meal is fantastic. There was one single order i had over the last 3 years that i did not care for and have since ordered various other dishes and really enjoy the service and the booth and the social distance that they always had. that is important to me. Both before and especially now, The staff were masks .recommend highly going there tonight actually :)
Great service amazing food must try!!
960 W Moana Ln, Reno, NV 89509