Today I visitid this place to have my lunch. I asked to the girl on counter for 2 breadstick and also requested to change her gloves and keep secure my breadsticks from any meat contamination. But she did not changed gloves and started argueing about my diet and food. I requested her, that you dont have anything to do with my diet and i dont have enough time to explain and argue woth you. But she still kept going. Meanwhile i asked to make full size bowl of baked ziti as it has no any meat. On that time, i found that she was using the tool that she already had used on pork meat product. Then i refused to take my breadsticks. I tried to see that girl name on her badge, but the her name was erased and there was only marker line with big wipe on it. The girls has curly golden hairs and with short height. This was very disrespecfull and careless behavior from that girl at all for me with my food and diet. I have reported last year also about this place for food handling. But today again i had this type bad experience. I will never like to go again in future. There is one more Sbarro in Colonie Mall, but their staff was very great for me. As i requested to avoid any meat from food. He grabbed aned tool in front me and also put my food in new alluminium contaner for making sure for food safety. Why crossgates mall place dont do so? And why they never showed respect and serious behavior with customers? I will put my same reviews on google as well.Vegetarian options: But still meat contamination on vegetarian food as well.
Atmosphere: 1
Food: 1
Service: 1
Tracey K.
Rude staff, dirty trays ("I can wipe that one with just a little stuff on it" Me: "there shouldn't be any stuff on them, all of them are dirty"). $3.19 for a bottle of tap water, not even spring water! No thank you. Over $25 for 3 slices and two fountain drinks, complete with rudeness and filth. The woman serving the pizza was so rude. We wanted a slice of a pizza that just came out and she said we are going to have to wait because we can't cut it right now. Ok! She wasn't even nice about it. The girl at the register was nice so I left a dollar. The pizza wasn't as good as I remember. Hardly any sauce and minimal cheese. Not worth the price!
Sefa KOÇAKOĞLU
Cashier was so rude !
Service: 1
Nicole Fiorilli
Workers were rude as hell I had to ask to place my order and then the guy just asked me what do you want then it was 15 dollars for 2 slices and a drink when the slices were doughy next time I’ll go to a better spot in the food
Food: 1
Service: 1
Marvin Diaz
The guy prepping the food had a nasty attitude and pretty much threw the food on my pate.
Atmosphere: 1
Food: 4
Service: 1
Jim M
(Crossgates location):The young man at the counter, today was wonderful. But the rest of the workers seem too angry and disgruntled to want to help people. They should put their personal grudges aside and serve people as if their customers are not an annoyance. Regardless of how polite you can be towards these workers, they are not friendly at all, except for the young man who is the cashier, he was wonderful. The Sbarro at Colonie center is much friendlier, kinder and better. Maybe they should learn from them.
Atmosphere: 1
Food: 4
Service: 1
Jennard Scully
i have never had someone be so rude to me in my life when I just wanted to order some ziti. I was the only one there and it wasn’t busy but they really did not want the business. I just walked away
Nicole V.
Service was horrible. "Manager" William was incredibly rude to myself and my daughter. Kept telling us we "got to give him a minute" when we weren't saying anything, being patient. He came over to the register and acted annoyed he had to make our lemonade and ring us up.
Brett Butler
Just stood at the counter for 10 mins and nobody was around.
Atmosphere: 1
Food: 1
Service: 1
StonebreakerTTV
I'm from the city but I love their pizza. They move fast and it's a quick bite
Today I visitid this place to have my lunch. I asked to the girl on counter for 2 breadstick and also requested to change her gloves and keep secure my breadsticks from any meat contamination. But she did not changed gloves and started argueing about my diet and food. I requested her, that you dont have anything to do with my diet and i dont have enough time to explain and argue woth you. But she still kept going. Meanwhile i asked to make full size bowl of baked ziti as it has no any meat. On that time, i found that she was using the tool that she already had used on pork meat product. Then i refused to take my breadsticks. I tried to see that girl name on her badge, but the her name was erased and there was only marker line with big wipe on it. The girls has curly golden hairs and with short height. This was very disrespecfull and careless behavior from that girl at all for me with my food and diet. I have reported last year also about this place for food handling. But today again i had this type bad experience. I will never like to go again in future. There is one more Sbarro in Colonie Mall, but their staff was very great for me. As i requested to avoid any meat from food. He grabbed aned tool in front me and also put my food in new alluminium contaner for making sure for food safety. Why crossgates mall place dont do so? And why they never showed respect and serious behavior with customers? I will put my same reviews on google as well.Vegetarian options: But still meat contamination on vegetarian food as well.
Atmosphere: 1
Food: 1
Service: 1
Rude staff, dirty trays ("I can wipe that one with just a little stuff on it" Me: "there shouldn't be any stuff on them, all of them are dirty"). $3.19 for a bottle of tap water, not even spring water! No thank you. Over $25 for 3 slices and two fountain drinks, complete with rudeness and filth. The woman serving the pizza was so rude. We wanted a slice of a pizza that just came out and she said we are going to have to wait because we can't cut it right now. Ok! She wasn't even nice about it. The girl at the register was nice so I left a dollar. The pizza wasn't as good as I remember. Hardly any sauce and minimal cheese. Not worth the price!
Cashier was so rude !
Service: 1
Workers were rude as hell I had to ask to place my order and then the guy just asked me what do you want then it was 15 dollars for 2 slices and a drink when the slices were doughy next time I’ll go to a better spot in the food
Food: 1
Service: 1
The guy prepping the food had a nasty attitude and pretty much threw the food on my pate.
Atmosphere: 1
Food: 4
Service: 1
(Crossgates location):The young man at the counter, today was wonderful. But the rest of the workers seem too angry and disgruntled to want to help people. They should put their personal grudges aside and serve people as if their customers are not an annoyance. Regardless of how polite you can be towards these workers, they are not friendly at all, except for the young man who is the cashier, he was wonderful. The Sbarro at Colonie center is much friendlier, kinder and better. Maybe they should learn from them.
Atmosphere: 1
Food: 4
Service: 1
i have never had someone be so rude to me in my life when I just wanted to order some ziti. I was the only one there and it wasn’t busy but they really did not want the business. I just walked away
Service was horrible. "Manager" William was incredibly rude to myself and my daughter. Kept telling us we "got to give him a minute" when we weren't saying anything, being patient. He came over to the register and acted annoyed he had to make our lemonade and ring us up.
Just stood at the counter for 10 mins and nobody was around.
Atmosphere: 1
Food: 1
Service: 1
I'm from the city but I love their pizza. They move fast and it's a quick bite
Restaurantji Recommends
Straight raw dough and disgusting stromboli
Crap food, crap service. End of story.
it is definately not the best but also not bad at all, I like it even though I don't like fast food that much
very bad service?
The staff and management here are excellent. Super friendly. Always a great experience at this location.