Worst staff. Very unfriendly and rude. Shift supervisor was very arrogant and rude along with three more employees/staff. They got two of my orders wrong. I would not recommend this location to anyone. When a shift supervisor herself is rude and arrogant to customers, I don't expect rest of the staff to be nice. Starbucks management needs to notice this and train these employees on "Customer service"
Sydney Anderson
This is my favorite Starbucks I love all of my morning baristas.
Atmosphere: 5
Food: 5
Service: 5
Jeana Oliver
YOU WANT CUSTOMER SERVICE DONE THE RIGHT WAY?!? GO TO A DIFFERENT LOCATION - YOU HAVE BEEN WARNED!This would be the SECOND issue I’ve had at this Starbucks. I called the customer service toll free number for Starbucks and advised of the issue today. Typical Friday morning hustle and bustle; everyone collecting their orders, and I was waiting for a good 15 minutes for my mobile order. Kayla came over (yes I know her name as she was the first employee I ever had an issue with, sorry supervisor she will tell you that firsthand but won’t extend the customer service, that we have been accustomed to receiving from Starbucks, but that’s another story.) to inquire what I was waiting on. I advise of same and she went about her duties. A barista, purple shirt, two ponytails black hair, glasses was the nastiest, rudest barista I have ever encountered there. She placed my drink on the counter and yelled my name it’s pronounced Jay-Ana she said “Gina” whatever. In any event I took my drink, grabbed a straw, and advised that I also have food. When I told her I have food her response: you have what? In the rudest manner. The proper way to say it would have been: did you also have a food item? Like her colleagues do. She looked down grabbed the item and didn’t hand it to me, per se, just stood there holding it. I grabbed it from her and left. She giggled as I left. Never again will I go to this Starbucks!!! Not sure if it’s the Friday morning crew? But I NEVER encounter such behavior from the baristas during the week. As I frequent Starbucks Monday through Friday; sometimes twice as I work two jobs. This incident has been reported and hopefully I will be hearing from the GM soon. I will drive down another minute or two, to the other location on Western or go to Wolf Rd. Golden rule treat others how you want to be treated. I get they are busy, however, it's a way to treat your customers. Starbucks is open and operating because of loyal customers like me. Lead with kindness always. Maybe the barista in the purple shirt and Kayla will learn this lesson. Sorry I have to identify the barista (as the one with the purple shirt) I called to speak with a manager and Kayla answered and said “I don’t give me baristas names over the phone”. I honestly feel that they know they won’t get fired, and upper management will not reprimand them, which is why they behave the way they do.
Service: 1
Omar Ventura
Had the same terrible experience with Kayla. She needs to be fired. People like her give food service employees a bad reputation.
Atmosphere: 1
Food: 3
Service: 1
Todd M
Not a bad place. Coffee a little ?
Atmosphere: 5
Food: 4
Service: 5
Jalisa Miles
I work at blaze right next door & I come this like twice sometimes 3 times a week while at work I order hit chocolate & other drinks for coworkers and out of all the time I went there my drink was only made correctly one time the rest of the time they did not make them right at all. I don’t get the coffee because it’s too strong so I get a hot chocolate with whip cream and espresso shot four sugars and cookie crumble and every time I get no sugar and no espresso shop. There’s a sticker that’s on the cup and it supposed to have everything that I asked for the cashiers never put it in the girl at the end she usually makes the drinks correctly any other day when I went in there, she could’ve been having a bad day and I had to repeat to her plenty of times what I wanted in my drink then was charged extra only because they didn’t type it n when I order my drinks but I’m not even mad at her but I’m really more frustrated with the cashiers because I’m telling you specifically what I want in my drink and then to get my drink with the sticker that just says a hot chocolate all they’re going to do is make it their regular way you’re not even adding what I want in my drink
Atmosphere: 2
Food: 1
Service: 1
Michael Thomas
The food is not starbucks' best feature. The egg white feta wrap is definitely frozen and microwaved, making parts of the wrap not edible. The espresso is the smoothest of all the chain coffee joints. It's always a delicious, delightful beverage. The service is ALWAYS GREAT.
Atmosphere: 5
Food: 2
Service: 5
Recommended dishes: Caffe Espresso Frappuccino
Michelle Carlow
Was first customer of the day..5:30am. Paid in cash. Staff running register dropped some of my change on the ground behind counter looked down like she was trying to find it but then just walked away to make my latte. Never said she dropped it and figure out how much change she still owed me. Latte was as ordered…happy with that anyway.
Atmosphere: 4
Food: 5
Service: 4
Monica Statile
It's Apple Crisp Macchiato time and this Starbucks did not cheap out on on the Apple Crisp syrup! Delish and they were very fast and friendly.
Worst staff. Very unfriendly and rude. Shift supervisor was very arrogant and rude along with three more employees/staff. They got two of my orders wrong. I would not recommend this location to anyone. When a shift supervisor herself is rude and arrogant to customers, I don't expect rest of the staff to be nice. Starbucks management needs to notice this and train these employees on "Customer service"
This is my favorite Starbucks I love all of my morning baristas.
Atmosphere: 5
Food: 5
Service: 5
YOU WANT CUSTOMER SERVICE DONE THE RIGHT WAY?!? GO TO A DIFFERENT LOCATION - YOU HAVE BEEN WARNED!This would be the SECOND issue I’ve had at this Starbucks. I called the customer service toll free number for Starbucks and advised of the issue today. Typical Friday morning hustle and bustle; everyone collecting their orders, and I was waiting for a good 15 minutes for my mobile order. Kayla came over (yes I know her name as she was the first employee I ever had an issue with, sorry supervisor she will tell you that firsthand but won’t extend the customer service, that we have been accustomed to receiving from Starbucks, but that’s another story.) to inquire what I was waiting on. I advise of same and she went about her duties. A barista, purple shirt, two ponytails black hair, glasses was the nastiest, rudest barista I have ever encountered there. She placed my drink on the counter and yelled my name it’s pronounced Jay-Ana she said “Gina” whatever. In any event I took my drink, grabbed a straw, and advised that I also have food. When I told her I have food her response: you have what? In the rudest manner. The proper way to say it would have been: did you also have a food item? Like her colleagues do. She looked down grabbed the item and didn’t hand it to me, per se, just stood there holding it. I grabbed it from her and left. She giggled as I left. Never again will I go to this Starbucks!!! Not sure if it’s the Friday morning crew? But I NEVER encounter such behavior from the baristas during the week. As I frequent Starbucks Monday through Friday; sometimes twice as I work two jobs. This incident has been reported and hopefully I will be hearing from the GM soon. I will drive down another minute or two, to the other location on Western or go to Wolf Rd. Golden rule treat others how you want to be treated. I get they are busy, however, it's a way to treat your customers. Starbucks is open and operating because of loyal customers like me. Lead with kindness always. Maybe the barista in the purple shirt and Kayla will learn this lesson. Sorry I have to identify the barista (as the one with the purple shirt) I called to speak with a manager and Kayla answered and said “I don’t give me baristas names over the phone”. I honestly feel that they know they won’t get fired, and upper management will not reprimand them, which is why they behave the way they do.
Service: 1
Had the same terrible experience with Kayla. She needs to be fired. People like her give food service employees a bad reputation.
Atmosphere: 1
Food: 3
Service: 1
Not a bad place. Coffee a little ?
Atmosphere: 5
Food: 4
Service: 5
I work at blaze right next door & I come this like twice sometimes 3 times a week while at work I order hit chocolate & other drinks for coworkers and out of all the time I went there my drink was only made correctly one time the rest of the time they did not make them right at all. I don’t get the coffee because it’s too strong so I get a hot chocolate with whip cream and espresso shot four sugars and cookie crumble and every time I get no sugar and no espresso shop. There’s a sticker that’s on the cup and it supposed to have everything that I asked for the cashiers never put it in the girl at the end she usually makes the drinks correctly any other day when I went in there, she could’ve been having a bad day and I had to repeat to her plenty of times what I wanted in my drink then was charged extra only because they didn’t type it n when I order my drinks but I’m not even mad at her but I’m really more frustrated with the cashiers because I’m telling you specifically what I want in my drink and then to get my drink with the sticker that just says a hot chocolate all they’re going to do is make it their regular way you’re not even adding what I want in my drink
Atmosphere: 2
Food: 1
Service: 1
The food is not starbucks' best feature. The egg white feta wrap is definitely frozen and microwaved, making parts of the wrap not edible. The espresso is the smoothest of all the chain coffee joints. It's always a delicious, delightful beverage. The service is ALWAYS GREAT.
Atmosphere: 5
Food: 2
Service: 5
Recommended dishes: Caffe Espresso Frappuccino
Was first customer of the day..5:30am. Paid in cash. Staff running register dropped some of my change on the ground behind counter looked down like she was trying to find it but then just walked away to make my latte. Never said she dropped it and figure out how much change she still owed me. Latte was as ordered…happy with that anyway.
Atmosphere: 4
Food: 5
Service: 4
It's Apple Crisp Macchiato time and this Starbucks did not cheap out on on the Apple Crisp syrup! Delish and they were very fast and friendly.
Atmosphere: 5
Food: 5
Service: 5
Good coffee, a little
Atmosphere: 5
Food: 4
Service: 5
Recommended dishes: Frappuccino
Restaurantji Recommends
Our favorite branch in the area is Stuyvesant Plaza Albany NY. I like the neighborhood coffeeshop vibe here.
Atmosphere: 5
Food: 5
Service: 5
Definitely a great place I recommend it
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Kale
I lyk little less because I got thin hot milk coffee ☕
Atmosphere: 5
Food: 3
Service: 5
I bought a Vanilla Sweet Cream Cold Brew!
Atmosphere: 5
Food: 3
Service: 4
This starbucks is in a rest area so super busy and crowded but they got the order right and the coffee was up to starbucks standards.
Atmosphere: 3
Food: 5
Service: 5