Placed an online order through Subway's app. When I showed up, they told me they weren't making anymore orders, despite the order being placed over an hour before their listed closing, and that I would need to contact corporate for a refund because they cannot do it in store. A waste of time.
Atmosphere: 1
Service: 1
Rheanna
Not sure why they lock their doors everyday at 2pm just because they don’t feel like working. They should’ve kept this location closed.
Service: 1
Aiesha Crawford
Every time you go there on a Sunday, they are closed before the time listed on their website
Charnelle Jones
Went here on 05/03/23 at 7:20pm and found out the door was locked. I tried pulling on it twice and the employee behind the counter looked over but didn't do anything. Looked on the door and saw that the time stated 8:00pm. As soon as we got back into the car and started pulling away, he came over to unlock the door. We decided to go to a different subway anyway.
Mark Noland
Management is trash. The people that work here deserve better. Hire more people so they can have breaks.
Atmosphere: 5
Food: 5
Service: 5
Carlos Mendez
Subway the new gold nugget back. Plenty of space to sit down and enjoy your sub.
Atmosphere: 5
Food: 5
Service: 5
Lisa Stewart
I am a stickler for nice good customer service. This Subway location went ABOVE AND BEYOND for us. We needed 3 Sandwich platters by noon and I was ordering at 10am. He not only took my order over the phone in the most friendly manner (even with the short notice) They usually ask for 24 hour notice to make sure they have enough bread for the day but he was not mad or upset or made me feel bad about ordering on such short notice. He simply said no problem, took my order and even gave us more toppings for our staff to choose to add more options to the sandwiches. In todays world I fee customer service is tough to find. It was not the case here. Unbelievably nice. And when we picked up the order, the sandwiches were not only ready on time but looked amazing and he bagged them up for easy handling. I can not say enough goo things about this establishment. If you are in the Albany area this Subway has to be YOUR Subway!!!! THANK YOU so much the staff here really enjoyed everything.
Kaykaycattheweirdo :3
Messed up my sandwich (I ordered online) and did a poor job. The sub looked like a kid threw the toppings together and barely look at the whole order. I only had two or three correct toppings on my sub. The rest of the toppings came from the other sub that I ordered- south Chick-fil-A sauce, spinach, cucumbers and tomatoes. The toppings that were missed were onions, banana peppers, and no sauce, Parmesan cheese and Swiss cheese (I wanted to try something new). I was very disappointed that I got a sandwich that was totally different than what I asked for and a messy one on top of that. I’m lucky that the bread stayed together with the amount of sauce that was used.
Javier Reyes
Great subs & wraps, always made with love!
Treamarie Bove
Friendly workers.. Even helped me out tonthe car with everything I had ordered...
Just ordered food from here today. I could tell they were backed up with pickup orders and customers in the store plus the manager was training. But it didnt effect his professionality, he still upselled, and did a good job of quality control. Good job, and thank you.
nlindor87
Just ordered food from here today. I could tell they were backed up with pickup orders and customers in the store plus the manager was training. But it didnt effect his professionality, he still upselled, and did a good job of quality control. Good job, and thank you.
Mark
Lots of sub shops in Albany, but this Subway is right up there with the best. Polite, fast, and accurate with orders. Fresh ingredients. The line to order should tell you this is a good Subway
Cailey Mccarthy
they’re are new employees at this location that i come to pretty often and i have had a bad experience each time they are all rude and have their kids running around the store i think it is very unprofessional and i am very unhappy because the employees before were extremely kind and friendly i went in today to get what i always get and i told the girl working that the bread she cut was broken in half after she had made my sub and started wrapping she unwrapped it and said where is it broken so i explained again that it’s not supposed to be cut in half and she just wrapped it back up and said oh well i am very disappointed with the customer service and communication at this location
Richard Carfora
You guys said this would be the greatest tip and you eared it!!
Placed an online order through Subway's app. When I showed up, they told me they weren't making anymore orders, despite the order being placed over an hour before their listed closing, and that I would need to contact corporate for a refund because they cannot do it in store. A waste of time.
Atmosphere: 1
Service: 1
Not sure why they lock their doors everyday at 2pm just because they don’t feel like working. They should’ve kept this location closed.
Service: 1
Every time you go there on a Sunday, they are closed before the time listed on their website
Went here on 05/03/23 at 7:20pm and found out the door was locked. I tried pulling on it twice and the employee behind the counter looked over but didn't do anything. Looked on the door and saw that the time stated 8:00pm. As soon as we got back into the car and started pulling away, he came over to unlock the door. We decided to go to a different subway anyway.
Management is trash. The people that work here deserve better. Hire more people so they can have breaks.
Atmosphere: 5
Food: 5
Service: 5
Subway the new gold nugget back. Plenty of space to sit down and enjoy your sub.
Atmosphere: 5
Food: 5
Service: 5
I am a stickler for nice good customer service. This Subway location went ABOVE AND BEYOND for us. We needed 3 Sandwich platters by noon and I was ordering at 10am. He not only took my order over the phone in the most friendly manner (even with the short notice) They usually ask for 24 hour notice to make sure they have enough bread for the day but he was not mad or upset or made me feel bad about ordering on such short notice. He simply said no problem, took my order and even gave us more toppings for our staff to choose to add more options to the sandwiches. In todays world I fee customer service is tough to find. It was not the case here. Unbelievably nice. And when we picked up the order, the sandwiches were not only ready on time but looked amazing and he bagged them up for easy handling. I can not say enough goo things about this establishment. If you are in the Albany area this Subway has to be YOUR Subway!!!! THANK YOU so much the staff here really enjoyed everything.
Messed up my sandwich (I ordered online) and did a poor job. The sub looked like a kid threw the toppings together and barely look at the whole order. I only had two or three correct toppings on my sub. The rest of the toppings came from the other sub that I ordered- south Chick-fil-A sauce, spinach, cucumbers and tomatoes. The toppings that were missed were onions, banana peppers, and no sauce, Parmesan cheese and Swiss cheese (I wanted to try something new). I was very disappointed that I got a sandwich that was totally different than what I asked for and a messy one on top of that. I’m lucky that the bread stayed together with the amount of sauce that was used.
Great subs & wraps, always made with love!
Friendly workers.. Even helped me out tonthe car with everything I had ordered...
Restaurantji Recommends
Just ordered food from here today. I could tell they were backed up with pickup orders and customers in the store plus the manager was training. But it didnt effect his professionality, he still upselled, and did a good job of quality control. Good job, and thank you.
Just ordered food from here today. I could tell they were backed up with pickup orders and customers in the store plus the manager was training. But it didnt effect his professionality, he still upselled, and did a good job of quality control. Good job, and thank you.
Lots of sub shops in Albany, but this Subway is right up there with the best. Polite, fast, and accurate with orders. Fresh ingredients. The line to order should tell you this is a good Subway
they’re are new employees at this location that i come to pretty often and i have had a bad experience each time they are all rude and have their kids running around the store i think it is very unprofessional and i am very unhappy because the employees before were extremely kind and friendly i went in today to get what i always get and i told the girl working that the bread she cut was broken in half after she had made my sub and started wrapping she unwrapped it and said where is it broken so i explained again that it’s not supposed to be cut in half and she just wrapped it back up and said oh well i am very disappointed with the customer service and communication at this location
You guys said this would be the greatest tip and you eared it!!