The Cheesecake Factory

131 Wolf Rd #140, Albany
(518) 453-2500

Recent Reviews

Kam Chaotic

Food was delicious and our waitress was a sweetheart!

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Fried Macaroni and Cheese

Chris Pennington

Went in for a coffee and a piece of cheesecake and left full and delighted.I got the Royal Caramel Macchiato and cookie dough cheesecake. The Macchiato had a really rich foam on top which put it above the top for me as I took each sip.The cookie dough cheesecake was really rich but I love cookie dough so I ate half and took half home.I wanted more cheesecake for other days so I grabbed a mango key lime cheesecake and a red velvet cheesecake slice on the way out.Great food, great experience. Next time I'll eat the whole meal there and not just coffee and dessert.

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Cheesecake

Victoria Schumacher

Great experience with the family. Wait staff was on top of our needs. Food was a pleasure by all.

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Skinnylicious Asian Chicken Salad

K C

Everything is always delish and the friendly staff make dining enjoyable ?

Atmosphere: 5

Food: 5

Service: 5

William M Moore

Went for weekend brunch. Very good good and interesting selections. Portions we're large and the service was very good.

Atmosphere: 5

Food: 5

Service: 5

Tomeeka R.

Had to request straws for our drinks, my burger was not to my specifications. My aunt's sandwich was over cooked and dry. Our original server left prior to our food coming out, stating he was going home yet never left. Which was fine because he was rude.

Atmosphere: 3

Food: 2

Service: 3

Recommended dishes: Cheesecake

K R

On 4/8/24 I arrived at the Colonie NY location and greeted the hostess and was not greeted back. Me: “Hello” Hostess: “How many?” I thought that was rude and I mentioned to the hostess you should greet me back you are rude. Anyway, I asked to speak to a manager and told him about my experience. The manager explained that the hostess was a new employee and she is still in training. I asked him if she had any customer service experience before she was hired and the manager looked dumbfounded! To top it off, the manager was very dismissive and did not apologize on the hostess behalf but did say he would talk to her. In the past I was always greeted initially when I arrived I am so disappointed that the expectations for politeness/customer service is so low nowadays. I understand that jobs are hectic at times but it doesn’t hurt to be courteous. I will be taking a break from this establishment. I’m pretty sure I’m not the first and won’t be the last to complain about their employees AND management. Besides that the food was good. Smh

Atmosphere: 1

Food: 4

Service: 1

Recommended dishes: Cheesecake

Jessa Lynn

Very much enjoyed Sunday brunch. Drinks were delicious, especially the Espresso Martini. SO. MANY. FOOD. OPTIONS. ? I hadn't been to a CF in a long time & the menu does not disappoint. Melo T. gave the best service. she was kind and fun and made the entire experience wonderful.

Atmosphere: 5

Food: 5

Service: 5

hillary christian

My lunch was really good

Atmosphere: 5

Food: 5

Service: 5

ron waitzman

Wonderful experience. Our server was charming and efficient. The food was plentiful and tasty.

Atmosphere: 5

Food: 5

Service: 5

Sadie Mueller

My husband and I went here for lunch and everything was so good . The dishes are perfect sizes. Warm bread and good drinks. Great food and CHEESECAKE ( fresh banana cream cheesecake, topped w/ Bavarian cream, sliced bananas, bestttttt)

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Cheesecake

Bajan Gyal (Just me Toni B.)

First timer for the brunch menu..and it was very good!

Atmosphere: 5

Food: 5

Service: 4

Celine M

The establishment is spacious, catering to sizable gatherings and familial units. A delectable cheeseburger with accompanying French fries is offered. The establishment can provide gluten-free buns for both burgers and pasta dishes.

Atmosphere: 5

Food: 4

Service: 4

Michel Robinette

Really good very fast not very wait for table i am happy like ever and i paid with the apps on the check i am so glad my mush filed with cheese was very

Atmosphere: 5

Food: 5

Service: 5

Tracy Moore

It's extremely expensive. $70 before tip for two for lunch. Does not include drinks since we each only had tap water. Wasn't worth the money.

Atmosphere: 3

Food: 3

Service: 4

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