Stopped off to pick up a donut. Noticed there was a mom and son walking in behind me . I was waiting to be helped when the counter person started a conversation with the people behind me completely ignoring me . She gave the child a donut and kept asking him if it was good while I was standing there . I said can I please be helped I’m waiting here and I was able to place my order . I was given the same variety of donut as the child and I tried to explain that wasn’t what I ordered . The counter person kept insisting that was what I ordered and kept shoving it in my face insisting it was the kind I ordered . I said no that’s what you gave him . She was ranting about trying to help me . I stayed calm and said can I please have what I ordered . She wanted me to leave without what I paid for . I said I just want what I ordered and paid for.. After her co worker said something to her she reluctantly handed me the correct kind but continued to tell everyone I was just trying to help the Old lady ! I ignored her knowing she was just trying to annoy me as clearly that doesn’t describe me.When I left the store I called customer service who put me in touch with the district manager . He said he was going to retrain the counter person . I never heard back from anyone even though I asked to speak to the owner as it’s a franchise . I said I was willing to reiterate what happened as long as the person I interacted with wasn’t the store manager or the people I interacted with the day I stopped off .Never heard from anyone again. Was never given an apology for the insane woman behind the counter insisting she was correct when she wasn’t !All about a donut ! Started a scene for absolutely nothing! I will never walk in there again and will be sure to tell everyone that lives nearby to keep away from that location . As for Dunkin they seem to have absolutely no caring about whom is representing their name . Maybe they should take a look at how the customers are treated . The fact that a counter person was spewing such an aggressive attitude over a donut to a customer is disturbing . Clearly she felt it was better to scream at me rather than admit she made a mistake. I definitely wouldn’t nominate this location as the sample for other locations to follow. Actually I will guess that the owner does not actually care since there is such an appropriate counter person representing the location and I suggested to the district manager that they view the video and since nobody has reached out to try to right the wrong I’ll just say the owner doesn’t care .How sad my childhood memories of donuts have been tainted with a poorly managed and maintained location .
Atmosphere: 1
Food: 1
Service: 1
PhilYouIn
Very busy Dunkin. Employees working very hard; no cell phones being stared at behind this counter. Coffee was hot and fresh, doughnuts were tasty. Tables and chairs, Baskin Robbins, and ice cream cakes available. Parking out front.Parking: Not an issue.Wheelchair accessibility: It is accessible
Atmosphere: 4
Food: 5
Service: 5
Recommended dishes: Donuts
kiara checo
Aside from not being friendly they put that it closes at 11:30pm and they close earlier, please be advised of the hours because it is not as it shows on google.
Atmosphere: 1
Food: 5
Service: 1
r n
Worst Dunkin EVER. First off, you walk in and the place looks so messy and unsanitary. Then… you are treated horribly by this short brown lady who looks like she hates her job. I got donuts and they were hard as a rock can be. Do not come to this location go to the one on sunrise!!!
Atmosphere: 1
Food: 2
Service: 1
Recommended dishes: Donuts
Philip Zalon
Fairly large Dunkin with plenty of seating and a large parking lot out front. Ordered on the app and had to wait awhile, but no complaints because the three employees were working very hard trying to get all the orders out. No standing around and texting behind that counter. Everything was fresh and hot and good. Clean store. Busy place.Vegetarian options: I suppose there areParking: Plenty of parkingKid-friendliness: It isWheelchair accessibility: It is
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Donuts and Coffee, Donuts
Anisha Hasan
Dimple is so sweet and always provides the best customer service.
Desmond Brown
Never been here but walk past it all the time.
Atmosphere: 1
Food: 1
Service: 1
nicholas castillo
The sausage egg and cheese sandwich was really
Atmosphere: 4
Food: 4
Service: 4
Recommended dishes: Bacon Egg and Cheese, Egg and Cheese, Donuts
Inderpreet Singh
This place is good just for dimple.. Taking good care of customer needs... God bless her... Manager here have to justify there staff too.... Have to look there staff
Today, the women working there was very argumentative, abrupt and rude. Maybe she was having a bad day.
Tomtom Oloyede
Dimples is one of the associates name and she is the
Atmosphere: 5
Food: 5
Service: 5
Westside Baldwin Ventures LLC
CREW IS VERY FRIENDLY AND MY ORDER IS RIGHT ALWAYSParking: PLENTY OF PARKING
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Bacon Egg and Cheese, Bagels, Donuts
Zoey P
It was the worst coffee I ever
Atmosphere: 3
Food: 2
Service: 2
Recommended dishes: Bagels
john Jimenez
Dimple was just so nice and such a pleasure to speak with. She is sweet and I really just feel like her main goal is to take care of me.Parking: Amazing parking
Slow and rude service, dirty restaurant.
Atmosphere: 1
Food: 1
Service: 1
Stopped off to pick up a donut. Noticed there was a mom and son walking in behind me . I was waiting to be helped when the counter person started a conversation with the people behind me completely ignoring me . She gave the child a donut and kept asking him if it was good while I was standing there . I said can I please be helped I’m waiting here and I was able to place my order . I was given the same variety of donut as the child and I tried to explain that wasn’t what I ordered . The counter person kept insisting that was what I ordered and kept shoving it in my face insisting it was the kind I ordered . I said no that’s what you gave him . She was ranting about trying to help me . I stayed calm and said can I please have what I ordered . She wanted me to leave without what I paid for . I said I just want what I ordered and paid for.. After her co worker said something to her she reluctantly handed me the correct kind but continued to tell everyone I was just trying to help the Old lady ! I ignored her knowing she was just trying to annoy me as clearly that doesn’t describe me.When I left the store I called customer service who put me in touch with the district manager . He said he was going to retrain the counter person . I never heard back from anyone even though I asked to speak to the owner as it’s a franchise . I said I was willing to reiterate what happened as long as the person I interacted with wasn’t the store manager or the people I interacted with the day I stopped off .Never heard from anyone again. Was never given an apology for the insane woman behind the counter insisting she was correct when she wasn’t !All about a donut ! Started a scene for absolutely nothing! I will never walk in there again and will be sure to tell everyone that lives nearby to keep away from that location . As for Dunkin they seem to have absolutely no caring about whom is representing their name . Maybe they should take a look at how the customers are treated . The fact that a counter person was spewing such an aggressive attitude over a donut to a customer is disturbing . Clearly she felt it was better to scream at me rather than admit she made a mistake. I definitely wouldn’t nominate this location as the sample for other locations to follow. Actually I will guess that the owner does not actually care since there is such an appropriate counter person representing the location and I suggested to the district manager that they view the video and since nobody has reached out to try to right the wrong I’ll just say the owner doesn’t care .How sad my childhood memories of donuts have been tainted with a poorly managed and maintained location .
Atmosphere: 1
Food: 1
Service: 1
Very busy Dunkin. Employees working very hard; no cell phones being stared at behind this counter. Coffee was hot and fresh, doughnuts were tasty. Tables and chairs, Baskin Robbins, and ice cream cakes available. Parking out front.Parking: Not an issue.Wheelchair accessibility: It is accessible
Atmosphere: 4
Food: 5
Service: 5
Recommended dishes: Donuts
Aside from not being friendly they put that it closes at 11:30pm and they close earlier, please be advised of the hours because it is not as it shows on google.
Atmosphere: 1
Food: 5
Service: 1
Worst Dunkin EVER. First off, you walk in and the place looks so messy and unsanitary. Then… you are treated horribly by this short brown lady who looks like she hates her job. I got donuts and they were hard as a rock can be. Do not come to this location go to the one on sunrise!!!
Atmosphere: 1
Food: 2
Service: 1
Recommended dishes: Donuts
Fairly large Dunkin with plenty of seating and a large parking lot out front. Ordered on the app and had to wait awhile, but no complaints because the three employees were working very hard trying to get all the orders out. No standing around and texting behind that counter. Everything was fresh and hot and good. Clean store. Busy place.Vegetarian options: I suppose there areParking: Plenty of parkingKid-friendliness: It isWheelchair accessibility: It is
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Donuts and Coffee, Donuts
Dimple is so sweet and always provides the best customer service.
Never been here but walk past it all the time.
Atmosphere: 1
Food: 1
Service: 1
The sausage egg and cheese sandwich was really
Atmosphere: 4
Food: 4
Service: 4
Recommended dishes: Bacon Egg and Cheese, Egg and Cheese, Donuts
This place is good just for dimple.. Taking good care of customer needs... God bless her... Manager here have to justify there staff too.... Have to look there staff
Restaurantji Recommends
Today, the women working there was very argumentative, abrupt and rude. Maybe she was having a bad day.
Dimples is one of the associates name and she is the
Atmosphere: 5
Food: 5
Service: 5
CREW IS VERY FRIENDLY AND MY ORDER IS RIGHT ALWAYSParking: PLENTY OF PARKING
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Bacon Egg and Cheese, Bagels, Donuts
It was the worst coffee I ever
Atmosphere: 3
Food: 2
Service: 2
Recommended dishes: Bagels
Dimple was just so nice and such a pleasure to speak with. She is sweet and I really just feel like her main goal is to take care of me.Parking: Amazing parking
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Bacon Egg and Cheese