Honestly this chick e cheese is horrible and they will steal your money. The ice cream machines here don’t work and there’s not a sign saying it’s out of service. The card machines you need to use exact change if not that amount is going straight to the card. There’s no signs for any of that. The workers don’t know anything and it’s managements fault. This place is just messy, over priced and not worth the time to travel here. It would be better going to another Chuck E. Cheese cause this one is run down, nothing works and there’s no sign for any of them. A small personal pepperoni pizza is 17.52 almost 20$ for a pizza the size of the plate. Just don’t even waste your money here it’s not worth it
Atmosphere: 1
Food: 1
Service: 1
Ieasha Mekhi
Food was disgusting. My boneless wings looked like popcorn chicken.
Atmosphere: 2
Food: 1
Service: 2
Aashna S
Avoid at all costs.Came on a Saturday for a birthday. I'm pretty sure the place was over capacity in terms of the number of people present.This is a very high touch facility that had no hand sanitizer, no soap in the bathrooms and sizzling hot water so kids couldn't wash their hands.This place really needs to be inspected as it's quite unsafe.
Atmosphere: 2
Food: 1
Service: 1
Olvis Morales
Very fun, lots of people, just the food a little slow but afterward everything was
Atmosphere: 5
Food: 3
Service: 5
ypnailsupply
They have many games for 2 year olds.
Atmosphere: 5
Food: 5
Service: 5
Aaron Contreras
Customer service was excellent especially from your cashier employee with short hair and glasses he deserves a raise ! Wonderful display of professionalism, Definitely will be coming by again with my kids .
Service: 5
Edji S
We visited over the weekend during and to my surprise it was actually huge, this place is always good to hang out when the weather is bad. They also have a trampoline, but only small kids can use it, they have a height limit. The games were pretty nice and a good variety, I don’t recommend buying the timed option to play, im glad my husband told me to get the regular points card. I think we were there for 3 hours and played every single machine. I enjoyed playing the games aswell. It gets crowded after school but between 1-3 the whole place is yours. We brought snacks with us because we don’t like their food ?? and it’s so pricey. All the staff were friendly and accommodating. We didn’t order food so I don’t know how long it takes for them to bring the food. Have fun!
Atmosphere: 5
Food: 1
Service: 5
Jezz
This is the second time I've had a party for my kid here. This 2nd time I am very disappointed our host was late I know they are busy but our food was super late. The host didn't even try to accommodate us the best plus she had me pay before our time was even over which took time away from our party. The 20 minutes before our time was up she asked to move me to a different table. I had to say no I was in the middle of cutting the cake being She took time away from my kids party. I mean we are spending and we had a large party. I am very disappointed and I had a much better experience the year prior. Now I'm really not wanting to have another party here if this is the kind of service I should expect to have.
Atmosphere: 2
Food: 2
Service: 1
Recommended dishes: Pizzas, Fries
Sujer Molina
No control of the big kids throwing the basketball ball everywhere and hit a kid.
Atmosphere: 1
Food: 1
TAYA WILLIAMS
Chuck E. CheeseGrand Reopening Chuck E. Cheese Birthday Party, 5-7pm September 20th, 2023My son Ethan and I always attend Chuck E. Cheese at the Bronx Exterior Mall. We have had multiple parties at the location over the years, both for him and his little cousins, so we are familiar with the place. Ethan is autistic and has other disabilities, so it's hard for a single mom like me to find suitable places for him to play and enjoy himself. I received an email invitation to the party and showed up at 4:30pm, waiting in line to enter the facility. We were greeted by the staff and were allowed in at 5pm. The facility was very nice, and to our surprise, there was a trampoline area where the kids had to wait for 10 minutes to get access. When an attendant finally arrived, we were told that we needed an additional play card and $15 wristbands to enter the trampoline area. My son was so excited that he ran to the cashier, and we waited in line again to purchase a wristband. The cashier told Ethan to remove his shoes and stand under the green line on the wall. Ethan is 7 years old, and his head was at the green line. However, the cashier denied him entry because she wanted his head to be under the green line. My son was devastated and didn't understand why the other kids were able to play and he couldn't. I had to remove him from the facility while he was still crying. We didn't get to use the play card that was given to us, and his day was completely ruined. Despite this upsetting moment, I was able to pay it forward and give his card to another family who couldn't afford to enter the facility. They were thankful. Honestly, Chuck E. Cheese is advertised as a place for children of all ages, and it's disappointing to have a main attraction that is only suitable for toddlers. I wanted to have Ethan's 8th birthday party there, but it's impossible to support a location where children are discriminated against based on their height. It shouldn't have happened at a grand reopening to a customer who was willing to pay for the attraction. It's best for children 7 and older to go to Billy Beez at Bay Plaza; we have never had any issues there, especially for children with disabilities. I'm deleting my Chuck E. Cheese app and no longer want to be a customer there. Lastly the prices have skyrocketed!
The games are outdated,they just added a trampoline,but you need to buy the socks for $15 dollars to use it.The atmosphere is not friendly last time I was there the security pull out a gun in the middle of everyone including kids.The parents think this is a day care they let their kids run around and get in the middle of your kids game’s and if you try to said something they want to start a fight.
Atmosphere: 1
Food: 2
Service: 2
Recommended dishes: Pizzas
Leodany Caba
Came here with the kids they loved it. For me I just feel they could have more games to play.
Atmosphere: 3
Food: 5
Service: 5
Recommended dishes: Cotton Candy, Pizzas
Shirley B.
Food greatAll games workingClean , respectful& friendly environment.We will be going back again.
Honestly this chick e cheese is horrible and they will steal your money. The ice cream machines here don’t work and there’s not a sign saying it’s out of service. The card machines you need to use exact change if not that amount is going straight to the card. There’s no signs for any of that. The workers don’t know anything and it’s managements fault. This place is just messy, over priced and not worth the time to travel here. It would be better going to another Chuck E. Cheese cause this one is run down, nothing works and there’s no sign for any of them. A small personal pepperoni pizza is 17.52 almost 20$ for a pizza the size of the plate. Just don’t even waste your money here it’s not worth it
Atmosphere: 1
Food: 1
Service: 1
Food was disgusting. My boneless wings looked like popcorn chicken.
Atmosphere: 2
Food: 1
Service: 2
Avoid at all costs.Came on a Saturday for a birthday. I'm pretty sure the place was over capacity in terms of the number of people present.This is a very high touch facility that had no hand sanitizer, no soap in the bathrooms and sizzling hot water so kids couldn't wash their hands.This place really needs to be inspected as it's quite unsafe.
Atmosphere: 2
Food: 1
Service: 1
Very fun, lots of people, just the food a little slow but afterward everything was
Atmosphere: 5
Food: 3
Service: 5
They have many games for 2 year olds.
Atmosphere: 5
Food: 5
Service: 5
Customer service was excellent especially from your cashier employee with short hair and glasses he deserves a raise ! Wonderful display of professionalism, Definitely will be coming by again with my kids .
Service: 5
We visited over the weekend during and to my surprise it was actually huge, this place is always good to hang out when the weather is bad. They also have a trampoline, but only small kids can use it, they have a height limit. The games were pretty nice and a good variety, I don’t recommend buying the timed option to play, im glad my husband told me to get the regular points card. I think we were there for 3 hours and played every single machine. I enjoyed playing the games aswell. It gets crowded after school but between 1-3 the whole place is yours. We brought snacks with us because we don’t like their food ?? and it’s so pricey. All the staff were friendly and accommodating. We didn’t order food so I don’t know how long it takes for them to bring the food. Have fun!
Atmosphere: 5
Food: 1
Service: 5
This is the second time I've had a party for my kid here. This 2nd time I am very disappointed our host was late I know they are busy but our food was super late. The host didn't even try to accommodate us the best plus she had me pay before our time was even over which took time away from our party. The 20 minutes before our time was up she asked to move me to a different table. I had to say no I was in the middle of cutting the cake being She took time away from my kids party. I mean we are spending and we had a large party. I am very disappointed and I had a much better experience the year prior. Now I'm really not wanting to have another party here if this is the kind of service I should expect to have.
Atmosphere: 2
Food: 2
Service: 1
Recommended dishes: Pizzas, Fries
No control of the big kids throwing the basketball ball everywhere and hit a kid.
Atmosphere: 1
Food: 1
Chuck E. CheeseGrand Reopening Chuck E. Cheese Birthday Party, 5-7pm September 20th, 2023My son Ethan and I always attend Chuck E. Cheese at the Bronx Exterior Mall. We have had multiple parties at the location over the years, both for him and his little cousins, so we are familiar with the place. Ethan is autistic and has other disabilities, so it's hard for a single mom like me to find suitable places for him to play and enjoy himself. I received an email invitation to the party and showed up at 4:30pm, waiting in line to enter the facility. We were greeted by the staff and were allowed in at 5pm. The facility was very nice, and to our surprise, there was a trampoline area where the kids had to wait for 10 minutes to get access. When an attendant finally arrived, we were told that we needed an additional play card and $15 wristbands to enter the trampoline area. My son was so excited that he ran to the cashier, and we waited in line again to purchase a wristband. The cashier told Ethan to remove his shoes and stand under the green line on the wall. Ethan is 7 years old, and his head was at the green line. However, the cashier denied him entry because she wanted his head to be under the green line. My son was devastated and didn't understand why the other kids were able to play and he couldn't. I had to remove him from the facility while he was still crying. We didn't get to use the play card that was given to us, and his day was completely ruined. Despite this upsetting moment, I was able to pay it forward and give his card to another family who couldn't afford to enter the facility. They were thankful. Honestly, Chuck E. Cheese is advertised as a place for children of all ages, and it's disappointing to have a main attraction that is only suitable for toddlers. I wanted to have Ethan's 8th birthday party there, but it's impossible to support a location where children are discriminated against based on their height. It shouldn't have happened at a grand reopening to a customer who was willing to pay for the attraction. It's best for children 7 and older to go to Billy Beez at Bay Plaza; we have never had any issues there, especially for children with disabilities. I'm deleting my Chuck E. Cheese app and no longer want to be a customer there. Lastly the prices have skyrocketed!
Atmosphere: 1
Service: 1
Restaurantji Recommends
My kids loved this place. All the games
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Pizzas
The games are outdated,they just added a trampoline,but you need to buy the socks for $15 dollars to use it.The atmosphere is not friendly last time I was there the security pull out a gun in the middle of everyone including kids.The parents think this is a day care they let their kids run around and get in the middle of your kids game’s and if you try to said something they want to start a fight.
Atmosphere: 1
Food: 2
Service: 2
Recommended dishes: Pizzas
Came here with the kids they loved it. For me I just feel they could have more games to play.
Atmosphere: 3
Food: 5
Service: 5
Recommended dishes: Cotton Candy, Pizzas
Food greatAll games workingClean , respectful& friendly environment.We will be going back again.
Comida caliente y limpio entre semana