Dunkin'

Gun Hill Commons, 1780 E Gun Hill Rd, Bronx
(718) 320-4070

Recent Reviews

Claude Douglas

Friendly staff. They make my coffee exactly the way I want it.

Atmosphere: 5

Food: 4

Service: 5

Eric Schwartz

Excellent

Atmosphere: 5

Food: 5

Service: 5

DSMY

There was 2 idiot girls, they really have some iq problem. They are not understand simple things. And they are rude. Not

Atmosphere: 1

Service: 1

Michael Falcone

Good people, good dunkin, but super super slow. Slowest Dunkin I’ve ever been to

Atmosphere: 1

Food: 5

Service: 2

robert walker

I used to work here there’s too much drama,manager is messy. Store is disgusting there’s mold all in the floors, In the fridge and even in the counter because they taped it up. Most of the stuff in there is broken. MANY accounts of Rats and roaches. Flies all over the donuts. Very unsanitary.

gloria castro

The employees are rude always on their phones or they are in a corner talking about the customers. They never have hot food or anything that is on the menu to make.and there are a lot of flies over the Donuts and the counters are always dirty. The quality in that store is very poor and sad. They need to shut this place down because of the service and products you never have.And I like when I ask for a manager they say to me good luck in finding them on the phone or store.

NiQ T

The service was slow. My order was wrong but they fixed it and still got it wrong.

MICHY TSUA

I'm a DUNKIN addict and from my Understanding when you order a signature Latte it came as is which is WHIP CREAM I always mention to whip cream but was told no need because it comes with it so I stopped but today that I did not mention it they didn't add it and when I claimed it the worker had the nerve to say I didn't charge you for it THE NERVE I said but it comes with it doesn't it he stood silent.....They definitely need Training

DOT 172

Always a wait on the line due to the cashier taking an order then disappearing for 2min... Customer service could be better. Store always seems to be short staffed and the workers that are there work at a slow pace.

Michael F.

2 stars for No masks by some of the workers... There is also a homeless man outside asking for $. Felt unsafe as they started nice by holding the door but more aggressive about $ as I left. I would not want my girlfriend going there alone even in the day if odd types will be looking for $. It was hard to understand the worker who did have a mask. The Wait time can be heavy and there is a bodega only a few doors down that does egg sandwiches better and sells coffee...I love D&D but each location is different. Go to a better one.

B C

The bathroom is always out of service to customers. However one of the employees that they just saw that intentionally

Elliot

I don't typically review much but felt the need. First time in this location today and after a wait left. A FedEx professional steps in front of me casually in which I let him know I was waiting. Before my calm exchange, the cashier and what appeared to be a manager said nothing to this customer and kept servicing him instead of stop. The cashier smiled at FedEx and talked to him. I said my peace to him peacefully and left. I then went to the Dunkin near the high school across the way and was treated with respect and customer service. I will not give my money to this Dunkin location.

Scott A.

Service was great, and the Blueberry muffin was great. But the Large hot chocolate is far from a full cup

Marci Savage

Tiffany, Sebastian, and Timmel are amazing and so kind and patient! Everyone should visit this location and ask for them!!!! Wonderful customer service!!!

Michelle G

There are many bad Dunkin’ Donuts in the area. This is the absolute worst. No matter what time of day you come it is a horrible unfriendly disgusting experience. The employees are lazy and need micro managing or else they end up talking to their watch or looking at their phones while you’re standing there waiting for your order. There is one polite girl who works the drive thru at night. I don’t want to group her into the unpleasant category she tries her best with no help from her co workers. Just close the location or hire people who WANT to work.

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