Usually we love this place because of its sandwiches. BUT on Saturday around 1am I ordered 2 sandwiches and a burger and only received 1 sandwich and a burger. I called to let them know. I think the cashier woman answered and she kept saying if it wasn’t placed in the bag then it would be in the counter. I let her know that she could have accidentally placed it in someone else’s bag. It was busy. She consistently kept ignoring what I was saying. And repeating the same response. Why would I lie for something simple as a sandwich? HORRIBLE. NEVER COMING BACK
George N.
This is really gross and it makes me wonder what else expires or contains mold. Standard food handler guidelines are not being met. SNAP EBT users have a right to purchase cold food including cold cuts and items sold by the pound at the deli sections. If they can not follow HRA's guidelines they should not accept SNAP EBT at all. Hot food can not be purchased using SNAP benefits, but cold food can as long as it's from a grocery store/supermarket.
James W.
Deli with various organic foods and drinks. I got a Philly Cheesesteak and a drink that featured Ginger, Lemon, Cayenne and Apple. The deli was quick, friendly, and efficient, there are a couple of limited areas that you can sit down and enjoy your meal.
EliteHokage RON
THE BEST STORE IN NYC HANDS DOWN! I LIVE HERE BECAUSE ITS SO AMAZING AND 24hrs! FLOWERS FOOD DRINKS ANYTHING U CAN THINK OF THEY HAVE!!!
Nicole J.
We ordered two cold sandwiches from the Deli. The food was okay. It was late at night and we wanted to eat something near that wasn't fast food. It did the job.
Lisa F.
Botanical Market used to be my go to--convenient, always open, well priced. But now, there is no consistency to the food. Some days it's good, other days not so much. It's annoying to place an order for a BLT and an order of crispy fries only to get soggy fries and someone else's sandwich. Not a BLT. I feel bad for the other person who got my sandwich because they could possibly not eat pork. I ended up not eating the sandwich because I have no clue what it was. Anyway, I guess this will be the last time I go to Botanical Market for awhile. And now to scrounge for something to eat.
Kelli R.
I order from here often, usually on Uber eats or door dash. Food has always been great and they are rather quick. Fair prices. However, after today's experience I likely won't be ordering again. Was missing an item from my order. Called the restaurant and the girl on the phone never apologized. Instead says, "well I know your order and I know I put it in there so it's in there." Well, I'm looking in the bag and it's not. Just apologize and don't be rude and blame it on other people like the delivery guy-- u mean he opened a stapled bag and then had a stapler in his vehicle and stapled it back together? And the manager didn't have time to speak about the issue but supposedly the girl says, "my manager is busy but he looked at the security tape and saw I put it in the bag." What?!? They have time to look at security footage but not speak to a customer on the phone? Rude. Learn how to treat people better. I have been in food service myself before for several years. Just apologize that it was missing and try and rectify. Don't blame other people and belittle your paying customers.
Destiny T.
I bought the vegan chopped cheese. Delicious but the cheese was not melt. I would had preferred the cheese melted into the "meat". but other then that I truly have nothing bad to say.
Ashley C.
Awesome market very convenient since I can stop by after getting off the subway. The sandwiches are AMAZING... idk if it's the sandwich itself or the bread. The fruits are always very fresh and they make amazing flower arrangements. I highly recommend this place for their sandwiches alone!
Jen J.
I absolutely love this store! Their menu for vegan and vegetarian options is amazing! I love the magazine sandwich! And there vegan bacon egg and cheese! The staff always wears mask and are always friendly! Food is pricey but hey the food is good! I also love their selection of flowers as well!
Àmazing store and crew. Even the managers are nice. My favorite spot in my neighborhood
Will Virella
They finally fixed the place, made it a little bit better than before.They even add a smoothies and juices bar. It will be nice they add a salad bar. That would be awesome and a five stars for that.
Elio Irizarry
New improvements are great! Need a salad bar and waffle maker though
Usually we love this place because of its sandwiches. BUT on Saturday around 1am I ordered 2 sandwiches and a burger and only received 1 sandwich and a burger. I called to let them know. I think the cashier woman answered and she kept saying if it wasn’t placed in the bag then it would be in the counter. I let her know that she could have accidentally placed it in someone else’s bag. It was busy. She consistently kept ignoring what I was saying. And repeating the same response. Why would I lie for something simple as a sandwich? HORRIBLE. NEVER COMING BACK
This is really gross and it makes me wonder what else expires or contains mold. Standard food handler guidelines are not being met. SNAP EBT users have a right to purchase cold food including cold cuts and items sold by the pound at the deli sections. If they can not follow HRA's guidelines they should not accept SNAP EBT at all. Hot food can not be purchased using SNAP benefits, but cold food can as long as it's from a grocery store/supermarket.
Deli with various organic foods and drinks. I got a Philly Cheesesteak and a drink that featured Ginger, Lemon, Cayenne and Apple. The deli was quick, friendly, and efficient, there are a couple of limited areas that you can sit down and enjoy your meal.
THE BEST STORE IN NYC HANDS DOWN! I LIVE HERE BECAUSE ITS SO AMAZING AND 24hrs! FLOWERS FOOD DRINKS ANYTHING U CAN THINK OF THEY HAVE!!!
We ordered two cold sandwiches from the Deli. The food was okay. It was late at night and we wanted to eat something near that wasn't fast food. It did the job.
Botanical Market used to be my go to--convenient, always open, well priced. But now, there is no consistency to the food. Some days it's good, other days not so much. It's annoying to place an order for a BLT and an order of crispy fries only to get soggy fries and someone else's sandwich. Not a BLT. I feel bad for the other person who got my sandwich because they could possibly not eat pork. I ended up not eating the sandwich because I have no clue what it was. Anyway, I guess this will be the last time I go to Botanical Market for awhile. And now to scrounge for something to eat.
I order from here often, usually on Uber eats or door dash. Food has always been great and they are rather quick. Fair prices. However, after today's experience I likely won't be ordering again. Was missing an item from my order. Called the restaurant and the girl on the phone never apologized. Instead says, "well I know your order and I know I put it in there so it's in there." Well, I'm looking in the bag and it's not. Just apologize and don't be rude and blame it on other people like the delivery guy-- u mean he opened a stapled bag and then had a stapler in his vehicle and stapled it back together? And the manager didn't have time to speak about the issue but supposedly the girl says, "my manager is busy but he looked at the security tape and saw I put it in the bag." What?!? They have time to look at security footage but not speak to a customer on the phone? Rude. Learn how to treat people better. I have been in food service myself before for several years. Just apologize that it was missing and try and rectify. Don't blame other people and belittle your paying customers.
I bought the vegan chopped cheese. Delicious but the cheese was not melt. I would had preferred the cheese melted into the "meat". but other then that I truly have nothing bad to say.
Awesome market very convenient since I can stop by after getting off the subway. The sandwiches are AMAZING... idk if it's the sandwich itself or the bread. The fruits are always very fresh and they make amazing flower arrangements. I highly recommend this place for their sandwiches alone!
I absolutely love this store! Their menu for vegan and vegetarian options is amazing! I love the magazine sandwich! And there vegan bacon egg and cheese! The staff always wears mask and are always friendly! Food is pricey but hey the food is good! I also love their selection of flowers as well!
Restaurantji Recommends
Àmazing store and crew. Even the managers are nice. My favorite spot in my neighborhood
They finally fixed the place, made it a little bit better than before.They even add a smoothies and juices bar. It will be nice they add a salad bar. That would be awesome and a five stars for that.
New improvements are great! Need a salad bar and waffle maker though
Good store everybody should go
Make great sandwiches.