Customer service is HORRIBLE. I called to place an order which she responded and hang up the phone. No professionalism, nothing. Very rude, i decided to not go there never again because one day i wont be too nice.
Service: 1
Joanna B.
Awful and dishonest management . They send burnt food and offer a credit instead of a refund. When you are ready to use the credit for a future order, they lie and say your credit never existed. I wish I could give less than one star.
Jennifer
Burnt food. The general tso chicken tasted horrible. Avoid!
Francine Washington
The rice has no flavor and dry
Greg Martial
I used to order regularly from here but I've had to stop after their customer service has been so poorly managed. I place an order in preparation to my break as a work in a hospital and my order was delayed an hour and half - when I called to get the status I was told that the driver postponed my order because he had too many deliveries. I requested to speak to the manager to clearly understand how they can operate like this... I was quickly told that the order will be delivered right away.... 2 hours later the driver arrives with a smile as if it was a joke. I'm on break and spending my hard earned money and he smiles as if it's no big deal. I'm guessing their business has been so lucrative that they can treat people in this way. Hopefully they will read this and DO BETTER. Either way I'm not spending my money on a place that has poor customer service.
Chrisopher Jinkins
Missing rice and chicken did the nikka get tired and ate my food why ya so cheap terrible eats
Mimieux Caesar-Dume
The food is good, I have no complaints about the food. I tried to order on line---online service was not working. I called an the person who answered told me he did not have access to online service and I could make the order with him. Ok....but every item I ordered was between two to five dollars higher than what was posted on-line. Ok....I understand Covid messed up everybody. No argument when I was told my TOTAL. My total was $71 plus change. I payed by credit card for my food that was going to be delivered. Ok. I have my $10 tip for the guy who came over on his motorcycle. He gives me my food and then a credit card transaction receipt for me to sign that says $81.18. Immediately I call the restaurant for them to explain the charges. After much back and forth between each other, a woman, who told me that she was the manager, told me the extra money was tax and a 4% charge for using credit card. I told her that if I was told that there was a charge for using a credit card , I would then have decided if I wanted to pay by credit or cash....but to tell me, when I ask you for the total one price and then charge my card for a price that I did not agree to, was deceitful. The woman then said that the charges are written on the menu.....I am going to know charges from a menu that I don't have? Really??? All I am saying is fool me once and that's it. If you like their food carry cash as we are all trying to save a few dollars especially when you have a big family. 4 stars for food. O stars for customer service.
Samantha H.
It doesn't taste the same anymore like it used to when they first opened up. There fried rice was so moist flavorful and fresh and now it's flaky and dry and doesn't taste the same. The quality overall is just not the same :(
Caryl E
This place is usually very good. I have been ordering here for some time and have tried a bunch of things on this menu. Last night I ordered fried shrimp. Mid-bite I noticed the shrimp wasn’t cleaned and the digestive tract was very visible. I opened the rest of the shrimps and noticed the same thing. I understand its fast food but be aware of this if you are someone that values your food being cleaned and prepared well. I shouldn’t be surprised but I won’t be ordering again.
Liz Mani
Ridiculous!!! I ordered my food at 720pm not much only about $25.00 worth of food. Literally live 3 minutes away . At 858 I received my food delivery man saying he’s sorry . However food was still warm, and the food was amazing!! So tasty, just takes forever for delivery ! Wouldn’t recommend to unless you willing to wait for 1.5 hr .
They are thieves. My order was $29.00 i was charged $31.40 and another charge of 11.88. Freaking thieves!!!! I called them back they said it was my bank. No it wasn't it was your restaurant. I recommend don't order with ur debit Rocard.rob.robbertheyrowill rob u blind
Jose Rodriguez Medina
Very very poor customer service place my order and the send me the wrong rice . I call they put me the manager and the want to charge me extra for there mistake ..CHEAP m**************
Cynthia Sandifer
I used to love place now i think that they have new management and the food is horrible. I ordered seseme chicken and i received a dried up half food that can break my teeth with. no seseme seeds or sauce.i ? them and was brushed off i will never go there again!!
Norman Hodge
Omg the best Chinese food in the world this here is a urban area Chinese restaurant 2.0 I wish I could submit them for a Michelin star review
Sully Harford
The food here is so delicious. Especially the rolls.
Customer service is HORRIBLE. I called to place an order which she responded and hang up the phone. No professionalism, nothing. Very rude, i decided to not go there never again because one day i wont be too nice.
Service: 1
Awful and dishonest management . They send burnt food and offer a credit instead of a refund. When you are ready to use the credit for a future order, they lie and say your credit never existed. I wish I could give less than one star.
Burnt food. The general tso chicken tasted horrible. Avoid!
The rice has no flavor and dry
I used to order regularly from here but I've had to stop after their customer service has been so poorly managed. I place an order in preparation to my break as a work in a hospital and my order was delayed an hour and half - when I called to get the status I was told that the driver postponed my order because he had too many deliveries. I requested to speak to the manager to clearly understand how they can operate like this... I was quickly told that the order will be delivered right away.... 2 hours later the driver arrives with a smile as if it was a joke. I'm on break and spending my hard earned money and he smiles as if it's no big deal. I'm guessing their business has been so lucrative that they can treat people in this way. Hopefully they will read this and DO BETTER. Either way I'm not spending my money on a place that has poor customer service.
Missing rice and chicken did the nikka get tired and ate my food why ya so cheap terrible eats
The food is good, I have no complaints about the food. I tried to order on line---online service was not working. I called an the person who answered told me he did not have access to online service and I could make the order with him. Ok....but every item I ordered was between two to five dollars higher than what was posted on-line. Ok....I understand Covid messed up everybody. No argument when I was told my TOTAL. My total was $71 plus change. I payed by credit card for my food that was going to be delivered. Ok. I have my $10 tip for the guy who came over on his motorcycle. He gives me my food and then a credit card transaction receipt for me to sign that says $81.18. Immediately I call the restaurant for them to explain the charges. After much back and forth between each other, a woman, who told me that she was the manager, told me the extra money was tax and a 4% charge for using credit card. I told her that if I was told that there was a charge for using a credit card , I would then have decided if I wanted to pay by credit or cash....but to tell me, when I ask you for the total one price and then charge my card for a price that I did not agree to, was deceitful. The woman then said that the charges are written on the menu.....I am going to know charges from a menu that I don't have? Really??? All I am saying is fool me once and that's it. If you like their food carry cash as we are all trying to save a few dollars especially when you have a big family. 4 stars for food. O stars for customer service.
It doesn't taste the same anymore like it used to when they first opened up. There fried rice was so moist flavorful and fresh and now it's flaky and dry and doesn't taste the same. The quality overall is just not the same :(
This place is usually very good. I have been ordering here for some time and have tried a bunch of things on this menu. Last night I ordered fried shrimp. Mid-bite I noticed the shrimp wasn’t cleaned and the digestive tract was very visible. I opened the rest of the shrimps and noticed the same thing. I understand its fast food but be aware of this if you are someone that values your food being cleaned and prepared well. I shouldn’t be surprised but I won’t be ordering again.
Ridiculous!!! I ordered my food at 720pm not much only about $25.00 worth of food. Literally live 3 minutes away . At 858 I received my food delivery man saying he’s sorry . However food was still warm, and the food was amazing!! So tasty, just takes forever for delivery ! Wouldn’t recommend to unless you willing to wait for 1.5 hr .
Restaurantji Recommends
They are thieves. My order was $29.00 i was charged $31.40 and another charge of 11.88. Freaking thieves!!!! I called them back they said it was my bank. No it wasn't it was your restaurant. I recommend don't order with ur debit Rocard.rob.robbertheyrowill rob u blind
Very very poor customer service place my order and the send me the wrong rice . I call they put me the manager and the want to charge me extra for there mistake ..CHEAP m**************
I used to love place now i think that they have new management and the food is horrible. I ordered seseme chicken and i received a dried up half food that can break my teeth with. no seseme seeds or sauce.i ? them and was brushed off i will never go there again!!
Omg the best Chinese food in the world this here is a urban area Chinese restaurant 2.0 I wish I could submit them for a Michelin star review
The food here is so delicious. Especially the rolls.