I was told to pick up the cake after 11:00 am, and picked it up at 4:00 pm. There was no one at the front and had to call out for service. A young girl came to help and went back to get the cake I ordered ($115.00). It was taking a long time and I called out again. She came back to say that she was writing “Happy Birthday “ on it. I thought it was ready to pick up. Any way. When she came back with the cake it was like a child wrote on the cake with just the name and a chip plastic on it saying Happy Birthday. As we ate the cake later at my husband’s birthday with many guests present, It was like we had a cake made weeks ago. It was hard and dry. As I looked at the cake closer, it seemed that something was written there before and it was messed up. Look at the pictures and see if this DRY and with minimum decorations deserve to worth $115 dollars. As for the cream in the middle, you had to look for it. What a disappointment! I will never go back again and I will not recommend this place to no one.
Atmosphere: 1
Service: 1
Unstoppable Girl
I purchased my son's birthday cake twice here. The first time i had no issue but the second time i purchased some cupcakes along with the cake and the cupcakes were stale and dry. I think i was given the left over cupcakes that they had in the display for sale. If i put in an order, i expect that you are going to prepare them from scratch so i can have fresh products to share with people. Kids ate those cupcakes and i felt sick when i tasted it knowing i brought those to his school so he can share with his friends.
Atmosphere: 5
Food: 1
Service: 5
Luzinda Pizarro
I have been a frequent customer through grubhub at this bakery and started going physically to get cakes for thanksgiving,Christmas,and birthdays.. the cakes are amazing but the reason I am leaving this place 1 star is due to how they handled my customer service issue. I had ordered a Dulce de leche cake with caramel for my mothers 67th birthday being that I had bought a display for thanksgiving that mother loved, apparently it was ( Dulce de leche with tres leche ) I wanted the same exact cake done for my mothers birthday cake. I called in and spoke to a representative that was attentive to this matter and told me to bring in a piece of cake so they can take a look at it, she also stated that they could refund me my money but I told her no, I just would like the cake re done because I am taking my mother out to dinner this Saturday and I would like to surprise her with the actual cake she wanted. I decided to make my way to Sugarboy to bring the piece of cake; having to take an Uber to rectify the issue. I was told that they wouldn’t be refunding me or re making the cake because it was what I wanted. I also had told the lady in the front that the cake was dry because indeed it was DRY. I am disappointed on how they handled this situation giving the fact that the cakes are super expensive and my fiancé and I have been doing business with them for about a year. I would have placed another order for my mothers dinner and paid for it if they would have handled the situation better. I will most likely not be returning and doing business with them.
Emilio guzman
Is my mother birthday she is specialThe costumer service is 100%The cake is delicious.In the must important my mother lovedThanks thousands
Atmosphere: 5
Food: 5
Service: 5
Juan Rodriguez
Just tried the strawberry mousse and it it amazing texture and flavor for a sweet
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: 6' Tres Leches Cake
Jasmine Lewis
Beautiful (and delicious) custom cake!
Massiel Pena
This place is the worst to visit, they almost never have what you are looking for and in terms of customer service, not to mention, they have a kind of unethical and professional staff. the prices are very high I had a very bad experience in this place I do not recommend
Atmosphere: 1
Food: 1
Service: 1
thebaby 2518
I do not recommend this place. An unprofessional staff that speaks badly to customers and disrespects them. If you don't want to have a bad time, don't go to this place.
Atmosphere: 1
Food: 1
Service: 1
Nicole H
Pastries should be lightly battered, lots of dough and unflavored. Cheesecake was runny. Like presentation MATTERS! I would never serve anything I wouldn’t eat! First and last time.
Food: 1
Recommended dishes: Guava & Cheese Mini Danish
Rontae Williams
One of my favorite places in NYC ... Staff is amazing.... Products are perfection.. love you
Sugarboy is my go to for a cup of coffee since moving to the neighborhood. There is always a fresh pot of hot coffee to look forward to on my walk home. As the other reviews reflect Sugarboy is THE SPOT for creative cakes and classic baked goods in the area, no question. multi generation family owned-they put heart and soul into everything they make. Sugarboy is a gem. No lie when i say the only thing sweeter then the cakes is the customer service-so welcoming-i could stand and chat with y'all forever, thanks and bless
Jessica Pines
Stopped in today on a whim to get a couple of cupcakes for my kids and the woman behind the counter was so sweet! The girls loved the cupcakes as well; will be stopping in again!
Atmosphere: 5
Food: 5
Service: 5
TOMAS Collazo
Cake taste old and nasty never buy that again waste of $70
Atmosphere: 3
Food: 1
Service: 1
B-50
Immediate friendly service. As this was my first visit, everything was set up like a normal bakery glistening in what some say is egg wash. So, I went with the personal size carrot cake, the strawberry shortcake and the almond pound cake (the greed in me ??).Pleasantly surprised everything was so moist/fresh so much so no sharing so that it last. A must visit if you're in the area...perfecto!
I was told to pick up the cake after 11:00 am, and picked it up at 4:00 pm. There was no one at the front and had to call out for service. A young girl came to help and went back to get the cake I ordered ($115.00). It was taking a long time and I called out again. She came back to say that she was writing “Happy Birthday “ on it. I thought it was ready to pick up. Any way. When she came back with the cake it was like a child wrote on the cake with just the name and a chip plastic on it saying Happy Birthday. As we ate the cake later at my husband’s birthday with many guests present, It was like we had a cake made weeks ago. It was hard and dry. As I looked at the cake closer, it seemed that something was written there before and it was messed up. Look at the pictures and see if this DRY and with minimum decorations deserve to worth $115 dollars. As for the cream in the middle, you had to look for it. What a disappointment! I will never go back again and I will not recommend this place to no one.
Atmosphere: 1
Service: 1
I purchased my son's birthday cake twice here. The first time i had no issue but the second time i purchased some cupcakes along with the cake and the cupcakes were stale and dry. I think i was given the left over cupcakes that they had in the display for sale. If i put in an order, i expect that you are going to prepare them from scratch so i can have fresh products to share with people. Kids ate those cupcakes and i felt sick when i tasted it knowing i brought those to his school so he can share with his friends.
Atmosphere: 5
Food: 1
Service: 5
I have been a frequent customer through grubhub at this bakery and started going physically to get cakes for thanksgiving,Christmas,and birthdays.. the cakes are amazing but the reason I am leaving this place 1 star is due to how they handled my customer service issue. I had ordered a Dulce de leche cake with caramel for my mothers 67th birthday being that I had bought a display for thanksgiving that mother loved, apparently it was ( Dulce de leche with tres leche ) I wanted the same exact cake done for my mothers birthday cake. I called in and spoke to a representative that was attentive to this matter and told me to bring in a piece of cake so they can take a look at it, she also stated that they could refund me my money but I told her no, I just would like the cake re done because I am taking my mother out to dinner this Saturday and I would like to surprise her with the actual cake she wanted. I decided to make my way to Sugarboy to bring the piece of cake; having to take an Uber to rectify the issue. I was told that they wouldn’t be refunding me or re making the cake because it was what I wanted. I also had told the lady in the front that the cake was dry because indeed it was DRY. I am disappointed on how they handled this situation giving the fact that the cakes are super expensive and my fiancé and I have been doing business with them for about a year. I would have placed another order for my mothers dinner and paid for it if they would have handled the situation better. I will most likely not be returning and doing business with them.
Is my mother birthday she is specialThe costumer service is 100%The cake is delicious.In the must important my mother lovedThanks thousands
Atmosphere: 5
Food: 5
Service: 5
Just tried the strawberry mousse and it it amazing texture and flavor for a sweet
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: 6' Tres Leches Cake
Beautiful (and delicious) custom cake!
This place is the worst to visit, they almost never have what you are looking for and in terms of customer service, not to mention, they have a kind of unethical and professional staff. the prices are very high I had a very bad experience in this place I do not recommend
Atmosphere: 1
Food: 1
Service: 1
I do not recommend this place. An unprofessional staff that speaks badly to customers and disrespects them. If you don't want to have a bad time, don't go to this place.
Atmosphere: 1
Food: 1
Service: 1
Pastries should be lightly battered, lots of dough and unflavored. Cheesecake was runny. Like presentation MATTERS! I would never serve anything I wouldn’t eat! First and last time.
Food: 1
Recommended dishes: Guava & Cheese Mini Danish
One of my favorite places in NYC ... Staff is amazing.... Products are perfection.. love you
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
Always good service, I recommend
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Tres Leches
Sugarboy is my go to for a cup of coffee since moving to the neighborhood. There is always a fresh pot of hot coffee to look forward to on my walk home. As the other reviews reflect Sugarboy is THE SPOT for creative cakes and classic baked goods in the area, no question. multi generation family owned-they put heart and soul into everything they make. Sugarboy is a gem. No lie when i say the only thing sweeter then the cakes is the customer service-so welcoming-i could stand and chat with y'all forever, thanks and bless
Stopped in today on a whim to get a couple of cupcakes for my kids and the woman behind the counter was so sweet! The girls loved the cupcakes as well; will be stopping in again!
Atmosphere: 5
Food: 5
Service: 5
Cake taste old and nasty never buy that again waste of $70
Atmosphere: 3
Food: 1
Service: 1
Immediate friendly service. As this was my first visit, everything was set up like a normal bakery glistening in what some say is egg wash. So, I went with the personal size carrot cake, the strawberry shortcake and the almond pound cake (the greed in me ??).Pleasantly surprised everything was so moist/fresh so much so no sharing so that it last. A must visit if you're in the area...perfecto!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Personal Carrot Cake