I recently visited the Dunkin' Donuts on Brighton Beach, excited for my usual order, a Caramel Iced Macchiato with whole milk. Unfortunately, there seemed to be a mix-up with my order. I received my macchiato with oat milk instead of whole milk and was unexpectedly charged an additional dollar for the substitution.When I brought this to the attention of the staff, the situation became more stressful than I anticipated. It required a bit of back-and-forth to rectify the order and the billing issue. Eventually, the matter was resolved, but the experience left me feeling quite frustrated.I understand that mistakes happen, especially during busy times, but I hope this feedback can be taken constructively. Ensuring order accuracy and handling mix-ups with a bit more ease could significantly improve the customer experience."---
Atmosphere: 1
Service: 1
SOAPY SOAP TV
Worst “coffee” ever! I would say it’s more like a water with coffee colouring. Absolutely no coffee taste or smell. Probably they are cheating on dosage.
Atmosphere: 1
Food: 1
Service: 1
Dmitry
Good place to get a quick
Atmosphere: 5
Food: 4
Service: 4
Local Guide
It's clean, barista was nice.
HastaLaVistaBaby
come here if you want cockroach
Atmosphere: 1
Food: 1
Service: 1
Crystal Salvatore (Thorxlokifan92)
Everytime I go an order a drink off there menu there’s always a problem the lady at the register is either confused or they tell me it only comes in iced when I know that’s not the case because I’ve ordered it hot before it’s clear they don’t know what they’re doing or they just dont want to do there job they need to hire better people
Atmosphere: 2
Food: 2
Service: 1
fxbiannaa
by a lot of the reviews, people don't seem to like the women that work there (specifically evening shift) but i've always had a good experience with them. if they ever have a bad attitude i understand cause i work at starbucks, baristas tend to get tired after a long shift. yall have to understand that lol. they're humans too. they've always been super kind to me, yeah i've had plenty of mistakes on food and drinks but they've always been happy to fix it for me. majority of the time, drinks taste amazing and so is the food :)) remember to respect your baristas guys, they're people too.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Bacon Egg and Cheese, Croissant, Wake-Up Wrap - Bacon Egg and Cheese, Wake-Up Wrap - Sausage Egg and Cheese, Donuts
Diana Karpii
The service was terrible. I requested a late with almond milk and they gave the cup of whole milk without coffee.The person barely spoke English and was really rude and inattentive to me and my order.
Atmosphere: 1
Food: 1
Service: 1
Mark K.
horrible service long lines and half the time is wasted on waiting to order and then more time wasted on waiting for your order and workers seem deaf i find myself repeating my orders 10 times and they still mess it up somehow
Gursharon Mangat
Great dunkin, one thing about dunkin donuts as you go from one to another coffees orders tend to come out differently.Big fan of this one thou.
Bad service, staff is not attentive and not friendly at all. Coffee is good but donuts aren’t fresh.(There’s no restroom, and they recommend costumers go to Starbucks that’s 2 blocks from them. )
Atmosphere: 2
Food: 3
Service: 1
Hamna Gondal
The ladies in Saturday evening shift are so disrespectful. I don’t like their service at all. They don’t know how to treat customers.
Atmosphere: 1
Food: 1
Service: 1
Recommended dishes: Dunkin' Refreshers
Momil Mehar
Umar and falak is very kind and they give respect whenever I go there they are soo nice ? and humbleParking: It’s very hard to ding parking
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Donuts
Vazira Murodkulova
Works so slow.I was waited 30minutes for coffee and they’re forgot add sugar
kookoo chatha
The two Guys on the evening shift are very good at dealing with people and be nice & politely .Both of them work very well , both deal with people very well,take care of cleanlines,treat people very well, make every thing good. ?
I recently visited the Dunkin' Donuts on Brighton Beach, excited for my usual order, a Caramel Iced Macchiato with whole milk. Unfortunately, there seemed to be a mix-up with my order. I received my macchiato with oat milk instead of whole milk and was unexpectedly charged an additional dollar for the substitution.When I brought this to the attention of the staff, the situation became more stressful than I anticipated. It required a bit of back-and-forth to rectify the order and the billing issue. Eventually, the matter was resolved, but the experience left me feeling quite frustrated.I understand that mistakes happen, especially during busy times, but I hope this feedback can be taken constructively. Ensuring order accuracy and handling mix-ups with a bit more ease could significantly improve the customer experience."---
Atmosphere: 1
Service: 1
Worst “coffee” ever! I would say it’s more like a water with coffee colouring. Absolutely no coffee taste or smell. Probably they are cheating on dosage.
Atmosphere: 1
Food: 1
Service: 1
Good place to get a quick
Atmosphere: 5
Food: 4
Service: 4
It's clean, barista was nice.
come here if you want cockroach
Atmosphere: 1
Food: 1
Service: 1
Everytime I go an order a drink off there menu there’s always a problem the lady at the register is either confused or they tell me it only comes in iced when I know that’s not the case because I’ve ordered it hot before it’s clear they don’t know what they’re doing or they just dont want to do there job they need to hire better people
Atmosphere: 2
Food: 2
Service: 1
by a lot of the reviews, people don't seem to like the women that work there (specifically evening shift) but i've always had a good experience with them. if they ever have a bad attitude i understand cause i work at starbucks, baristas tend to get tired after a long shift. yall have to understand that lol. they're humans too. they've always been super kind to me, yeah i've had plenty of mistakes on food and drinks but they've always been happy to fix it for me. majority of the time, drinks taste amazing and so is the food :)) remember to respect your baristas guys, they're people too.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Bacon Egg and Cheese, Croissant, Wake-Up Wrap - Bacon Egg and Cheese, Wake-Up Wrap - Sausage Egg and Cheese, Donuts
The service was terrible. I requested a late with almond milk and they gave the cup of whole milk without coffee.The person barely spoke English and was really rude and inattentive to me and my order.
Atmosphere: 1
Food: 1
Service: 1
horrible service long lines and half the time is wasted on waiting to order and then more time wasted on waiting for your order and workers seem deaf i find myself repeating my orders 10 times and they still mess it up somehow
Great dunkin, one thing about dunkin donuts as you go from one to another coffees orders tend to come out differently.Big fan of this one thou.
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
Bad service, staff is not attentive and not friendly at all. Coffee is good but donuts aren’t fresh.(There’s no restroom, and they recommend costumers go to Starbucks that’s 2 blocks from them. )
Atmosphere: 2
Food: 3
Service: 1
The ladies in Saturday evening shift are so disrespectful. I don’t like their service at all. They don’t know how to treat customers.
Atmosphere: 1
Food: 1
Service: 1
Recommended dishes: Dunkin' Refreshers
Umar and falak is very kind and they give respect whenever I go there they are soo nice ? and humbleParking: It’s very hard to ding parking
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Donuts
Works so slow.I was waited 30minutes for coffee and they’re forgot add sugar
The two Guys on the evening shift are very good at dealing with people and be nice & politely .Both of them work very well , both deal with people very well,take care of cleanlines,treat people very well, make every thing good. ?
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Wake-Up Wrap - Bacon Egg and Cheese, Donuts, Dunkin' Refreshers