My friend recommended this place, but after reading so many bad reviews, i was skeptical. Somehow, some reviews looked fake, so I decided to come with my friends anyway. We came for lunch, and we were pretty impressed with the seafood selection. Most of them are very good and fresh. They gave us a small fresh lobster for the table and abalone per person. The shrimps were alive, but they said no more after 2 orders, which was hard to believe. But I got it, it's expensive. The drinks are included and as well as the desserts. The service was good. The waitress was very nice. We had a great time and will definitely come back again.
It was my first time to go to the Flame Mountain, and 48.95 per person in the afternoon was quite a deal. The flow of people was not too busy. I praised that the freshly killed bullfrogs were really fresh (the lady who served us said they were just killed today), and other things were also quite fresh. The crayfish didn't taste very good. Just prepare disposable gloves. I ate it without wasting it. The girl who took our order was very nice, but then a girl had a bit of a stinky face. They were very diligent in changing plates throughout the process, and they would also ask if they wanted to add more dishes from time to time. The overall feeling was nice. The hot pot base tastes really bland :) After feedback, I was very positive and immediately added some chili oil, but I still felt it was tasteless. Would go again! Hope to encounter some different seafood in different seasons.
Atmosphere: 5
Food: 5
Service: 3
lin Dong
I can only say that the waitress named "Shanshan" came twice to eat your order. The buffet itself is that customers can order whatever they want. When you come in, you are in a situation where you can order more food. Be more patient with your customers. If it weren't for the fact that the tip is shared equally among everyone (the other brothers and sisters are good at service), if you really don't want to be able to work in the service industry without paying a dime, I suggest you do something else.
Atmosphere: 5
Food: 5
Service: 1
linda lin
The service is poor, the meal is not worth the price, and the place is small. I will not go there again next time. Two adults and two children cost 256, which is basically the price of an ordinary meal. Counting 59 per person, I have been in Hong Kong before There are only 32 people in the world eating the same meal. So boss of Flame Mountain, you haven’t thought about why you are also a hot pot restaurant. Why do most of your family feel that there will be no next time after eating it? You have to think about the problem.
Atmosphere: 1
Food: 1
Service: 1
Travel Lover
Food was so so but great customer service !
Atmosphere: 5
Food: 2
Service: 5
Liam L
I love this place so much. It’s my favorite hotpot restaurant. Every time I come here, I always ask for waiter Jin.
Atmosphere: 5
Food: 5
Service: 5
shu liu
Good service
Atmosphere: 4
Food: 4
Service: 5
Recommended dishes: 三文鱼刺身
Faxin Li
Four people spent 256...I gave a tip of 34...Well, the manager came over and asked directly if the service was not good and I tipped the wrong one...Okay...I'm sorry, I tipped too little...I tipped another ten yuan. ...the food was just that, nothing special, never went back.
Atmosphere: 1
Food: 1
Service: 1
Ried S.
AYCE hot pot in Sunset Park that offers bevy of seafood choice, including bottomless Sashimi - we had three orders. You can pick up to 2 broths so we had duck and short ribs which were both excellent with lots of herbs mixed in. Just a few of the great meat and seafood selections include Argentine shrimp, snow crab, and lobster. They also have live shrimp available so if you're squeamish I suggest skipping that one or asking for the dead ones. Durian fans, take note, they serve unlimited fruit here too as well as durian desserts. I enjoyed the different mochis but note they are filled with flavored whip cream, not bean paste or ice cream. Service was spot on - they took great care of us though I had to get up to refill cold water myself. Overall, really great experience and suggest coming with a native Mandarin speaker.
I like Huoyan Mountain so much. The Internet celebrity manager has a great attitude, is easy to talk to, very enthusiastic, and gives away many gifts. I will choose their home every time I have a party!
Atmosphere: 4
Food: 5
Service: 4
Jenny Yang
We came on a Saturday afternoon during lunch time. The cost per person was $48.99 not including tip and tax. The food was not bad the only major issue was that the staff kept pressuring us to order more food when we already had food on the table. Seafood is also mot that fresh compared to the meats. If you pay cash you get a different kind of bigger and fresher shrimp.
Atmosphere: 3
Food: 3
Service: 3
Recommended dishes: Lamb and Beef, Sliced Beef
Wu Chen
If you can't afford self-help, then don't do it. Stingy, the food is served slowly, the plates are not changed, no one can be found, and there are no drinks in the refrigerator. The ingredients are not very fresh, especially the service attitude is extremely bad, with a stinky face and even asking for tips. Others don’t owe you anything!
Atmosphere: 1
Food: 1
Service: 1
Yue Xian ye
Boss, take care of these crooked things under your control. With this kind of service attitude, your business will be ruined sooner or later by these crooked people! It's almost too cold now! If you keep doing this, you won't get repeat customers. People who work hard after get off work and come back to eat are not treated like your grandchildren. They are all earning hard-earned money. People who come to your house for dinner are not just fooling around and paying for you! ! ! Boss, think about it!
Atmosphere: 1
Food: 3
Service: 1
Lina Lina
Wow! ! I feel so angry today. If I look at the mountain city next door, I will understand why there is such a big gap between your passenger flow and his. Do you know it yourself? One thing to say, if you dare to have the same price as others, isn't it all about service attitude and food quality? After eating today, I really don’t understand who gave you the confidence? ?1) Their business is much busier than yours, so I eat well and receive good service. There was no queue there today, so I thought it wouldn't be much different here. It really pisses me off, today is still Valentine’s Day?! It really ruins my mood. I don’t know what kind of service attitude can I speak of throughout the whole process? At the very least, you should know basic manners.The service environment is already very noisy at night, so it's normal that you can't hear me. Everyone can understand. I even told you with a nice smile, but what do you mean by frowning and squinting your eyes the whole time? ? Are you cool? Why should I be wronged here just to have a meal? ? No matter how nice or patient you are, you can't stand being treated like this.2) When you want to order, you order. If you order halfway, you go over there and then here. It’s okay to understand that you are busy and there are few people. But is this a problem that your hotel needs to improve on? At this point, shouldn't you at least say you're sorry? ? This is the minimum. You just turned around and left. Not just once. My ears can't hear what the guests are saying, and my mouth doesn't know how to be polite. At the very least, you can just pretend to be smiling, but just have a bad face. It's like it's everyone else's fault, and I'm really convinced. The plates were not changed once during the whole process. It's not a big deal, so even if I asked for a paper towel, I would throw it on the table. Is this the service quality your family values?3) What irritates me the most? Since you have this attitude, we will still tip according to the standard. Now that I think about it, we are really compassionate. Good for you! We had just calculated the money and hadn’t closed the book yet, so you came over and said, “Are you ready?” Excuse me? ? ? ? They started counting them right in front of us. I looked at each other so hard that my eyes almost popped out. You have a bad service attitude, you are afraid that others will not tip you, and you have to count the money in front of others. If we give you a penny less, will you question us in turn? But we haven’t lost a penny from you! ! ! It’s really eye-opening that you end up raking it all over again! ! ! If it weren't for the waiter's behavior, I would have wasted my time writing to you, so forget it and just think that I am unlucky today! But who can stand your attitude? ! Did the customer pay you to make you look bad? ?
lunch was one of best deal plus free parking
Atmosphere: 5
Food: 5
Service: 5
My friend recommended this place, but after reading so many bad reviews, i was skeptical. Somehow, some reviews looked fake, so I decided to come with my friends anyway. We came for lunch, and we were pretty impressed with the seafood selection. Most of them are very good and fresh. They gave us a small fresh lobster for the table and abalone per person. The shrimps were alive, but they said no more after 2 orders, which was hard to believe. But I got it, it's expensive. The drinks are included and as well as the desserts. The service was good. The waitress was very nice. We had a great time and will definitely come back again.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Mochi, Lobster Promotion, Snow Crab
It was my first time to go to the Flame Mountain, and 48.95 per person in the afternoon was quite a deal. The flow of people was not too busy. I praised that the freshly killed bullfrogs were really fresh (the lady who served us said they were just killed today), and other things were also quite fresh. The crayfish didn't taste very good. Just prepare disposable gloves. I ate it without wasting it. The girl who took our order was very nice, but then a girl had a bit of a stinky face. They were very diligent in changing plates throughout the process, and they would also ask if they wanted to add more dishes from time to time. The overall feeling was nice. The hot pot base tastes really bland :) After feedback, I was very positive and immediately added some chili oil, but I still felt it was tasteless. Would go again! Hope to encounter some different seafood in different seasons.
Atmosphere: 5
Food: 5
Service: 3
I can only say that the waitress named "Shanshan" came twice to eat your order. The buffet itself is that customers can order whatever they want. When you come in, you are in a situation where you can order more food. Be more patient with your customers. If it weren't for the fact that the tip is shared equally among everyone (the other brothers and sisters are good at service), if you really don't want to be able to work in the service industry without paying a dime, I suggest you do something else.
Atmosphere: 5
Food: 5
Service: 1
The service is poor, the meal is not worth the price, and the place is small. I will not go there again next time. Two adults and two children cost 256, which is basically the price of an ordinary meal. Counting 59 per person, I have been in Hong Kong before There are only 32 people in the world eating the same meal. So boss of Flame Mountain, you haven’t thought about why you are also a hot pot restaurant. Why do most of your family feel that there will be no next time after eating it? You have to think about the problem.
Atmosphere: 1
Food: 1
Service: 1
Food was so so but great customer service !
Atmosphere: 5
Food: 2
Service: 5
I love this place so much. It’s my favorite hotpot restaurant. Every time I come here, I always ask for waiter Jin.
Atmosphere: 5
Food: 5
Service: 5
Good service
Atmosphere: 4
Food: 4
Service: 5
Recommended dishes: 三文鱼刺身
Four people spent 256...I gave a tip of 34...Well, the manager came over and asked directly if the service was not good and I tipped the wrong one...Okay...I'm sorry, I tipped too little...I tipped another ten yuan. ...the food was just that, nothing special, never went back.
Atmosphere: 1
Food: 1
Service: 1
AYCE hot pot in Sunset Park that offers bevy of seafood choice, including bottomless Sashimi - we had three orders. You can pick up to 2 broths so we had duck and short ribs which were both excellent with lots of herbs mixed in. Just a few of the great meat and seafood selections include Argentine shrimp, snow crab, and lobster. They also have live shrimp available so if you're squeamish I suggest skipping that one or asking for the dead ones. Durian fans, take note, they serve unlimited fruit here too as well as durian desserts. I enjoyed the different mochis but note they are filled with flavored whip cream, not bean paste or ice cream. Service was spot on - they took great care of us though I had to get up to refill cold water myself. Overall, really great experience and suggest coming with a native Mandarin speaker.
Restaurantji Recommends
I like Huoyan Mountain so much. The Internet celebrity manager has a great attitude, is easy to talk to, very enthusiastic, and gives away many gifts. I will choose their home every time I have a party!
Atmosphere: 4
Food: 5
Service: 4
We came on a Saturday afternoon during lunch time. The cost per person was $48.99 not including tip and tax. The food was not bad the only major issue was that the staff kept pressuring us to order more food when we already had food on the table. Seafood is also mot that fresh compared to the meats. If you pay cash you get a different kind of bigger and fresher shrimp.
Atmosphere: 3
Food: 3
Service: 3
Recommended dishes: Lamb and Beef, Sliced Beef
If you can't afford self-help, then don't do it. Stingy, the food is served slowly, the plates are not changed, no one can be found, and there are no drinks in the refrigerator. The ingredients are not very fresh, especially the service attitude is extremely bad, with a stinky face and even asking for tips. Others don’t owe you anything!
Atmosphere: 1
Food: 1
Service: 1
Boss, take care of these crooked things under your control. With this kind of service attitude, your business will be ruined sooner or later by these crooked people! It's almost too cold now! If you keep doing this, you won't get repeat customers. People who work hard after get off work and come back to eat are not treated like your grandchildren. They are all earning hard-earned money. People who come to your house for dinner are not just fooling around and paying for you! ! ! Boss, think about it!
Atmosphere: 1
Food: 3
Service: 1
Wow! ! I feel so angry today. If I look at the mountain city next door, I will understand why there is such a big gap between your passenger flow and his. Do you know it yourself? One thing to say, if you dare to have the same price as others, isn't it all about service attitude and food quality? After eating today, I really don’t understand who gave you the confidence? ?1) Their business is much busier than yours, so I eat well and receive good service. There was no queue there today, so I thought it wouldn't be much different here. It really pisses me off, today is still Valentine’s Day?! It really ruins my mood. I don’t know what kind of service attitude can I speak of throughout the whole process? At the very least, you should know basic manners.The service environment is already very noisy at night, so it's normal that you can't hear me. Everyone can understand. I even told you with a nice smile, but what do you mean by frowning and squinting your eyes the whole time? ? Are you cool? Why should I be wronged here just to have a meal? ? No matter how nice or patient you are, you can't stand being treated like this.2) When you want to order, you order. If you order halfway, you go over there and then here. It’s okay to understand that you are busy and there are few people. But is this a problem that your hotel needs to improve on? At this point, shouldn't you at least say you're sorry? ? This is the minimum. You just turned around and left. Not just once. My ears can't hear what the guests are saying, and my mouth doesn't know how to be polite. At the very least, you can just pretend to be smiling, but just have a bad face. It's like it's everyone else's fault, and I'm really convinced. The plates were not changed once during the whole process. It's not a big deal, so even if I asked for a paper towel, I would throw it on the table. Is this the service quality your family values?3) What irritates me the most? Since you have this attitude, we will still tip according to the standard. Now that I think about it, we are really compassionate. Good for you! We had just calculated the money and hadn’t closed the book yet, so you came over and said, “Are you ready?” Excuse me? ? ? ? They started counting them right in front of us. I looked at each other so hard that my eyes almost popped out. You have a bad service attitude, you are afraid that others will not tip you, and you have to count the money in front of others. If we give you a penny less, will you question us in turn? But we haven’t lost a penny from you! ! ! It’s really eye-opening that you end up raking it all over again! ! ! If it weren't for the waiter's behavior, I would have wasted my time writing to you, so forget it and just think that I am unlucky today! But who can stand your attitude? ! Did the customer pay you to make you look bad? ?
Atmosphere: 1
Food: 1
Service: 1