I have never had any issues with the wholesale club before. However, I needed to deal with the tire center so I called to find out if this location carried the tires that I was looking for and what the price would be. I knew exactly what tire I wanted to purchase and the size. But the person who answered the phone told me. I had to drive to the store, and they would look up to see if they had them or if they had to be ordered. I explained that I wanted the price to determine whether I ever wanted to come out there, and he said he couldn't do it over the phone. So I drove twenty minutes to the store all night to find that there was no one at the register. I waited for overhafe an hour and no one came in. Two other people came in after me who also waited in the waiting room. I finally called the store. Because I didn't want to go out into the Bay where they were working and ask somebody to come up to the register. The gentleman who came to the register was very rude, and he complained that they were busy doing installations, and that's why there was nobody at the counter. I asked Tim to give me a price for the tires that I wanted. And he looked him up and told me that they don't carry that specific tire. When I tell them that I was very frustrated about having to drive there when they could have done that over the phone in 2 minutes. He said that they were too busy and they didn't have time to look it up. So I will not be going back 2. The tire store there for anything ever.
James G.
BJ's home construction service for windows is a no-go. Months on end and the work is not completed. Phone calls are not returned.
Kimberly H.
Went to BJ's today and bought a chair. The chair couldn't fit in my car so I asked if I could leave it there until I could get a truck. They said I had 24 hrs. My boyfriend gets a truck and gets there at 630pm. Chair was sold to another person- the chair I paid $600 for... the chair that had his name on with a paid receipt! Customer service said there's nothing they could do for tonight because the other chairs are up too high and there's no one to take them down, but we could come back tomorrow morning.
Mark T.
Purchased four Michelin snow tires . Made my appoint, arrived and was greeted by a friendly staff member. I Waited while the tires where installed and I was keep up to date. I was told around an hour or so. One hour later they car was ready. Checked out and was ask to come back in 50 miles so that the lug nuts can be double check to be re-torqued. Very professional and was a nice experience. Thank you, Mark
Frank P.
The Cart boy JP was accommodating and very kind. Every place with carts needs someone as good as JP, he looked efficient, handsome, and an all-around good employee unlike the rest of Transit Bjs, especially the Bopic.
Edward D.
Well finally got the tires mounted. No accommodation from bj 's thought they would at least credit for install . I tipped the installer anyway . Now to get overdue inspection done ...so from 7/18 to 8/2 to get installed... nope .. never again ...!Took car for inspection B j 's ruined a wheel stud by cross threading it ...
Steven C.
If this particular BJ's on transit Road in Williamsville offered even average customer service, they would have earned a fourth or maybe even a fifth star. Alas, they do not. Starting from the offerings of this wonderful chain, they have family sized and bulk items in every category, food, produce, canned goods, health and beauty, cleaning supplies, an inventory that is comprehensive and of varying quality from Basic no-frills, to high-end. Their audiovisual section alone is impressive with televisions on display from normal sized all the way through 86 inches. Same thing with cameras, iPhones, iPads, computer printers. This store and all BJ's are excellent if you are looking for variety. They also have clothing, books, and seasonal items that run the gamut. If you need help finding something, or an opinion on the best product for the price, get in line. Their staff is generally hard-working, and dedicated, but they are focused entirely on either checking people out, restocking shelves, preventing shoplifting, or cleaning the place. They simply do not have a customer service staff. The exception is their meat counter which has a knowledgeable staff to guide you.If you go to the desk to ask for a manager, you will find that the two or three people in the entire store designated a manager has so many requests for assistance that you will wait close to an hour for assistance. Many of the BJ's I have been to have excellent customer service plus all of the other advantages of this branch. Someone has consciously made the decision to apply the efforts of all staff members to checking people out and restocking shelves and cleaning because that is what improves the bottom line which is the metric by which the managers are ultimately judged. So, if you are entirely a self-help type customer, you will do just fine at the store. If you want to know how the Samsung or LG TVs compare, or Canon vs Nikon, or whether A certain granulated chlorine Will be better for your pool than another, you are completely on your own.
Doris M.
First time at this location & I have to say, I kinda like it better than the one nearest my house. First- there were many parking spots open 2- there was hardly anyone inside 3- checkouts were pretty much empty 4- everything at the self checkout went smoothly They have pretty much the same things the BJ's on NFB & Sheridan have, so we got what we needed and then some. Of course you get awesome deals on most stuff , but hen other items are like , "whoa !!" "That's more expensive than Tops & Walmart" But for the most part, BJ's is the place to go for paper products & bulk foods. Restroom was clean too
Karen M.
If you like this sort of shopping experience of concrete floors and warehouse stacked merchandise this is your Mecca. BYOB - bring your own bag or box or rifle through the reject topless packing boxes here to bring your loot home. The place was clean and organized. I don't personally have a need for major bulk items but I suppose if you have a large family or people to share your deals with then BJ's may be a find. I think I have an issue with the concept of calling it a "club". It's not really a club, it's a marketing concept of "you pay for the pleasure of shopping here". That doesn't interest me. I can shop at target for free. From the app, they'll even shop for me and bring it to my car and load it in. For free. And I did not see the savings by shopping in bulk on the items I would be purchasing. A bit of an illusion if you ask me. Produce seemed priced like everywhere else. Maybe there are items I don't usually pick up that others see as a deal? They have for me, in the freezer section, Cheesecake Factory plain cheesecake. So score! As for checking out, a friendly associate skittered over to assist when needed. But I could definitely do without the young man at the exit who supposedly checks your receipt and items and marks it with an X. I felt guilty just waiting for him- after I just paid- to check that I paid and am not stealing. Plus he's not really ticking all the boxes, looking at the items then the receipt. He's just glancing at the bag and marking the receipt. It's mere posturing - like a featherweight bouncer at a bar- and that's what you get for joining a club? He's all hat and no cattle.
Vincent L.
They have the slowest deli counter in the world. Two people in front of me and I've been here for 20 minutes already. This is not the first time. I'm trying to figure out what the best day and time to promise. One time there was nobody online and I still waited 15 minutes for the guy to show up. I even tried calling the store and I kept hearing that there was a phone call waiting for the deli counter and no one picked up
It would be negative if I could do that. I just drove 50 miles round trip because this BJ's because my local BJ's did not have the item in stock. I went online, placed my order, paid by credit card and then was told to pickup my item today between 4-5pm. I printed my confirmation, drove 25 miles to the store, in rush hour traffic, to pickup my article. When I got there, there was a sign that said to check in here for online pickups. But, after waiting at that spot, I was told I had to wait in the Customer Service line with 4 people in front of me. When I finally got up there, 2 people tried to find my order; the second was a supervisor, she said it was cancelled. I said why? Here's my confirmation sheet. She said we don't fill the orders until 2:00 pm and they must have sold out. Are the items not pulled when an online order comes through? This isn't perishable... it was toilet paper. The explanation for me was, Corporate set up the system and they are the only one who can change it. This happens all the time" Well, my 2 1/2 gallons of gas and wear and tear on my car, really appreciate that. Glad they are not my local BJ's because I will NEVER go there again.
Sparkle P.
Kudos. I have found BJ's to be one of my favorite stores during the pandemic . If timed correctly I have had the best success finding essentials The store opened early for seniors and also allowed first responders to shop. The store is ALWAYS neat and clean. They offer a wide selection of cleaning products, household items, large food selections and even have a butcher on staff along with a deli department. Be sure to grab a booklet to see what the latest coupon offers are and don't forget to load coupons to your card via the app. You can also stack manufacturer coupons with store coupons to make a greater savings.
Jazz P.
BJ's was a lifesaver at the height of the pandemic as one of the few places consistently stocked with toilet tissue, hand sanitizer, hand soap, lysol wipes and what became other high demand essential needs. Even now, it's one of the first go-to places. They are always clean, well-stocked, and meeting pretty much all of your needs. I have also been impressed with their COVID-19 safety procedures. They enforce their face masks mandate and usually have someone stationed there to remind you to place it in before entering. They have a sanitation station as soon as you walk in. During the peak, they offered an assortment of gloves in all sizes and hand sanitizer and cleaning products to wipe things and clean carts. They also arrange their lines in a manner that enforced social distancing. I love their bakery. They have so many things they offer and they actually still bake in their bakery unlike their opponents. Thanks to their store coupons and specials they offer, you can usually find a nice cake on sale or a good deal on just about anything. I also love stopping at their deli. They have a black pepper turkey that I'm addicted to and so much lunch meat, and great cuts of butchered meat and seafood too.
Nancy C.
It would be nice if I could get at least one dept at Bj's in Williamsville New York to answer one phone there.
Sam B.
After several years of being a BJs member we realized that this (and all other stores) store charges customers a NY sales tax on original prices even if the item is in sale, discounted by the store or the manufacturer. NY taxation law clearly states that stores need to charge tax on original prices when the items are discounted by the manufacturer (eg manufacturer coupon), but NOT if the item is discounted by the seller. BJs charges customers a sales tax on original and not sale prices, even when the sale is a BJs sale or discounted coupon and that should be illegal! Check your receipts! I will be moving on to another club! There was also a class action suit in 2016 in Florida for the same practice, but I'm not sure how they can still continue with that practice
I have never had any issues with the wholesale club before. However, I needed to deal with the tire center so I called to find out if this location carried the tires that I was looking for and what the price would be. I knew exactly what tire I wanted to purchase and the size. But the person who answered the phone told me. I had to drive to the store, and they would look up to see if they had them or if they had to be ordered. I explained that I wanted the price to determine whether I ever wanted to come out there, and he said he couldn't do it over the phone. So I drove twenty minutes to the store all night to find that there was no one at the register. I waited for overhafe an hour and no one came in. Two other people came in after me who also waited in the waiting room. I finally called the store. Because I didn't want to go out into the Bay where they were working and ask somebody to come up to the register. The gentleman who came to the register was very rude, and he complained that they were busy doing installations, and that's why there was nobody at the counter. I asked Tim to give me a price for the tires that I wanted. And he looked him up and told me that they don't carry that specific tire. When I tell them that I was very frustrated about having to drive there when they could have done that over the phone in 2 minutes. He said that they were too busy and they didn't have time to look it up. So I will not be going back 2. The tire store there for anything ever.
BJ's home construction service for windows is a no-go. Months on end and the work is not completed. Phone calls are not returned.
Went to BJ's today and bought a chair. The chair couldn't fit in my car so I asked if I could leave it there until I could get a truck. They said I had 24 hrs. My boyfriend gets a truck and gets there at 630pm. Chair was sold to another person- the chair I paid $600 for... the chair that had his name on with a paid receipt! Customer service said there's nothing they could do for tonight because the other chairs are up too high and there's no one to take them down, but we could come back tomorrow morning.
Purchased four Michelin snow tires . Made my appoint, arrived and was greeted by a friendly staff member. I Waited while the tires where installed and I was keep up to date. I was told around an hour or so. One hour later they car was ready. Checked out and was ask to come back in 50 miles so that the lug nuts can be double check to be re-torqued. Very professional and was a nice experience. Thank you, Mark
The Cart boy JP was accommodating and very kind. Every place with carts needs someone as good as JP, he looked efficient, handsome, and an all-around good employee unlike the rest of Transit Bjs, especially the Bopic.
Well finally got the tires mounted. No accommodation from bj 's thought they would at least credit for install . I tipped the installer anyway . Now to get overdue inspection done ...so from 7/18 to 8/2 to get installed... nope .. never again ...!Took car for inspection B j 's ruined a wheel stud by cross threading it ...
If this particular BJ's on transit Road in Williamsville offered even average customer service, they would have earned a fourth or maybe even a fifth star. Alas, they do not. Starting from the offerings of this wonderful chain, they have family sized and bulk items in every category, food, produce, canned goods, health and beauty, cleaning supplies, an inventory that is comprehensive and of varying quality from Basic no-frills, to high-end. Their audiovisual section alone is impressive with televisions on display from normal sized all the way through 86 inches. Same thing with cameras, iPhones, iPads, computer printers. This store and all BJ's are excellent if you are looking for variety. They also have clothing, books, and seasonal items that run the gamut. If you need help finding something, or an opinion on the best product for the price, get in line. Their staff is generally hard-working, and dedicated, but they are focused entirely on either checking people out, restocking shelves, preventing shoplifting, or cleaning the place. They simply do not have a customer service staff. The exception is their meat counter which has a knowledgeable staff to guide you.If you go to the desk to ask for a manager, you will find that the two or three people in the entire store designated a manager has so many requests for assistance that you will wait close to an hour for assistance. Many of the BJ's I have been to have excellent customer service plus all of the other advantages of this branch. Someone has consciously made the decision to apply the efforts of all staff members to checking people out and restocking shelves and cleaning because that is what improves the bottom line which is the metric by which the managers are ultimately judged. So, if you are entirely a self-help type customer, you will do just fine at the store. If you want to know how the Samsung or LG TVs compare, or Canon vs Nikon, or whether A certain granulated chlorine Will be better for your pool than another, you are completely on your own.
First time at this location & I have to say, I kinda like it better than the one nearest my house. First- there were many parking spots open 2- there was hardly anyone inside 3- checkouts were pretty much empty 4- everything at the self checkout went smoothly They have pretty much the same things the BJ's on NFB & Sheridan have, so we got what we needed and then some. Of course you get awesome deals on most stuff , but hen other items are like , "whoa !!" "That's more expensive than Tops & Walmart" But for the most part, BJ's is the place to go for paper products & bulk foods. Restroom was clean too
If you like this sort of shopping experience of concrete floors and warehouse stacked merchandise this is your Mecca. BYOB - bring your own bag or box or rifle through the reject topless packing boxes here to bring your loot home. The place was clean and organized. I don't personally have a need for major bulk items but I suppose if you have a large family or people to share your deals with then BJ's may be a find. I think I have an issue with the concept of calling it a "club". It's not really a club, it's a marketing concept of "you pay for the pleasure of shopping here". That doesn't interest me. I can shop at target for free. From the app, they'll even shop for me and bring it to my car and load it in. For free. And I did not see the savings by shopping in bulk on the items I would be purchasing. A bit of an illusion if you ask me. Produce seemed priced like everywhere else. Maybe there are items I don't usually pick up that others see as a deal? They have for me, in the freezer section, Cheesecake Factory plain cheesecake. So score! As for checking out, a friendly associate skittered over to assist when needed. But I could definitely do without the young man at the exit who supposedly checks your receipt and items and marks it with an X. I felt guilty just waiting for him- after I just paid- to check that I paid and am not stealing. Plus he's not really ticking all the boxes, looking at the items then the receipt. He's just glancing at the bag and marking the receipt. It's mere posturing - like a featherweight bouncer at a bar- and that's what you get for joining a club? He's all hat and no cattle.
They have the slowest deli counter in the world. Two people in front of me and I've been here for 20 minutes already. This is not the first time. I'm trying to figure out what the best day and time to promise. One time there was nobody online and I still waited 15 minutes for the guy to show up. I even tried calling the store and I kept hearing that there was a phone call waiting for the deli counter and no one picked up
Restaurantji Recommends
It would be negative if I could do that. I just drove 50 miles round trip because this BJ's because my local BJ's did not have the item in stock. I went online, placed my order, paid by credit card and then was told to pickup my item today between 4-5pm. I printed my confirmation, drove 25 miles to the store, in rush hour traffic, to pickup my article. When I got there, there was a sign that said to check in here for online pickups. But, after waiting at that spot, I was told I had to wait in the Customer Service line with 4 people in front of me. When I finally got up there, 2 people tried to find my order; the second was a supervisor, she said it was cancelled. I said why? Here's my confirmation sheet. She said we don't fill the orders until 2:00 pm and they must have sold out. Are the items not pulled when an online order comes through? This isn't perishable... it was toilet paper. The explanation for me was, Corporate set up the system and they are the only one who can change it. This happens all the time" Well, my 2 1/2 gallons of gas and wear and tear on my car, really appreciate that. Glad they are not my local BJ's because I will NEVER go there again.
Kudos. I have found BJ's to be one of my favorite stores during the pandemic . If timed correctly I have had the best success finding essentials The store opened early for seniors and also allowed first responders to shop. The store is ALWAYS neat and clean. They offer a wide selection of cleaning products, household items, large food selections and even have a butcher on staff along with a deli department. Be sure to grab a booklet to see what the latest coupon offers are and don't forget to load coupons to your card via the app. You can also stack manufacturer coupons with store coupons to make a greater savings.
BJ's was a lifesaver at the height of the pandemic as one of the few places consistently stocked with toilet tissue, hand sanitizer, hand soap, lysol wipes and what became other high demand essential needs. Even now, it's one of the first go-to places. They are always clean, well-stocked, and meeting pretty much all of your needs. I have also been impressed with their COVID-19 safety procedures. They enforce their face masks mandate and usually have someone stationed there to remind you to place it in before entering. They have a sanitation station as soon as you walk in. During the peak, they offered an assortment of gloves in all sizes and hand sanitizer and cleaning products to wipe things and clean carts. They also arrange their lines in a manner that enforced social distancing. I love their bakery. They have so many things they offer and they actually still bake in their bakery unlike their opponents. Thanks to their store coupons and specials they offer, you can usually find a nice cake on sale or a good deal on just about anything. I also love stopping at their deli. They have a black pepper turkey that I'm addicted to and so much lunch meat, and great cuts of butchered meat and seafood too.
It would be nice if I could get at least one dept at Bj's in Williamsville New York to answer one phone there.
After several years of being a BJs member we realized that this (and all other stores) store charges customers a NY sales tax on original prices even if the item is in sale, discounted by the store or the manufacturer. NY taxation law clearly states that stores need to charge tax on original prices when the items are discounted by the manufacturer (eg manufacturer coupon), but NOT if the item is discounted by the seller. BJs charges customers a sales tax on original and not sale prices, even when the sale is a BJs sale or discounted coupon and that should be illegal! Check your receipts! I will be moving on to another club! There was also a class action suit in 2016 in Florida for the same practice, but I'm not sure how they can still continue with that practice