Looks great, some new menus for us…. Nice. Thank you
Atmosphere: 5
Food: 5
Service: 5
j ort
Everything was very good and was prepared as ordered. Atmosphere was nice and everything was clean. Waitress was friendly and attentive but not bothersome. Price was a little more than expected, $ 50 plus $10 dollar tip for two of us. Will go again on special occasions but not too often.
We've been trying out mom and pop shops the last 2 months but decided to try an IHOP out. We loved everything about it. The service was on point and on time. The food was exactly how we would have wanted it to be. No complaints with this fast food chain.
Atmosphere: 5
Food: 5
Service: 5
Feng ShuiAlow
Food came out undercooked and cold. The restaurant wasn’t busy enough for the service to be as poor as it was. How can you screw up breakfast? Get new cooks ASAP!P.S. While walking out one of the women working there walked right into my son and almost knocked him over but I was there to hold him up. No excuse me or nothing, she didn’t even look his way. Disgusting experience all the way around.
Atmosphere: 2
Food: 1
Service: 3
Karen herman
Had a nice visit with an old friend. The service was good a the waitress was very
Atmosphere: 5
Food: 5
Service: 5
Cheryl Burris
All I am going to say about this place is....... Never again. Our waitress was wonderful. They need a new cook. I used to love going here, about 7 months ago.
This is my second time visiting the Cheektowaga Ihop.One of the reasons that I go to Ihop is because my previous visits in NYC have been good.However this was not the case today in Buffalo/Cheektowaga NY.I was greeted by Nicole Vittie who was incredibly abrasive with me.I was unable to find my online order on the IHOP app. She offered me no help in finding my order. I probably spent 10 minutes, trying to find my order while she greeted other guests and seated them.My food was slowly congealing behind her but she made no attempt to check if it was my order.Eventually, I found my order in my email and saw that there were missing items.She was unwilling to actively listen to me and offered me advice that did not correlate with the problem.I told her that i found her quite rude and pointed that she had been rude the previous week -to which she said I should no longer come to that location.Quite confused as to why my pointing out her rudeness meant I couldn’t order from there again.I asked for her name, position and supervisor’s information. She refused to give me a district managers number claiming she was not allowed to share that information.Asked me to leave.At no time did I raise my voice, speak to her in a disrespectful way or demean her.The only conclusion I have is she was having a bad day—twice or she was triggered by me as a Muslim woman. I guess I didn’t juxtapose with her bias.I guess- welcome to Buffalo?Not impressed.
Atmosphere: 1
Food: 5
Service: 1
mimi hawkins
Our food was hot and fresh but our server was a little slow with being a tentative. He never asked if we wanted refills on our drinks. Never came back to see if we needed anything. It also took him a minute to take our order.
Atmosphere: 5
Food: 5
Service: 4
Aaishah F.
Still Banned from Cheektowaga IhopCustomers beware of this location. Two weeks ago on 22nd October 2023- the General Manager (Ms. Nicole Vittie) banned me from the location for no other reason then my commenting that she was rude. Apparently that was enough of a trigger to cause me to be banned. The worst part is 2 weeks after- I have been told that I allegedly went into the go to area and grabbed my food, Assuming as a reason that she banned me. This is a blatent lie. So be wary of going to this location. The workers and Im looking at you Zack will LIE about service. There are no "working" cameras so no proof that she lied but she knows. As a manager your role is to support your subordinates not rope them into your material lies. You lack integrity maam! So be warned. If you have ANY complaints- whip out your cellphone and record it as proof. Im not going to lose sleep about this but I hope Ms. Vittie does.
Penny D.
This is my second time visiting the Cheektowaga Ihop.One of the reasons that I go to Ihop is because my previous visits in NYC have been good.However this was not the case today in Buffalo/Cheektowaga NY.I was greeted by Nicole Vittie who was incredibly abrasive with me.I was unable to find my online order on the IHOP app. She offered me no help in finding my order. I probably spent 10 minutes, trying to find my order while she greeted other guests and seated them.My food was slowly congealing behind her but she made no attempt to check if it was my order.Eventually, I found my order in my email and saw that there were missing items.She was unwilling to actively listen to me and offered me advice that did not correlate with the problem.I told her that i found her quite rude and pointed that she had been rude the previous week -to which she said I should no longer come to that location.Quite confused as to why my pointing out her rudeness meant I couldn't order from there again.I asked for her name, position and supervisor's information. She refused to give me a district managers number claiming she was not allowed to share that information.Asked me to leave.At no time did I raise my voice, speak to her in a disrespectful way or demean her.The only conclusion I have is she was having a bad day--twice or she was triggered by me as a Muslim woman. I guess I didn't juxtapose with her bias.I guess- welcome to Buffalo?Not impressed.As of todays date- Noone from the franchise has reached out to me. Seemingly Nicole Vittie's actions are indicative of IHop policies in that location. She can exclude customers based on personal biases. Is it really 2023?
Lacresha Jones
Today we went to IHOP for breakfast at 12. Our food was ordered at 12:10 our servers name was Carmen. I’m not quite sure what happened but she took our order and never came back. She took multiple orders for food and drinks around us. Delivered food to several tables, picked up checks, returned checks and change. But every time she walked past our table she refused to look at us. She would hold menus up near her face or just avoid looking in our direction. When 1 o’clock hit with no contact from her we decided to speak with a manager and leave. We asked the hostess to speak with the manager. She asked what the problem was, we explained the issue! She apologized told us not to worry about the drinks and we left. I’m bothered because I was really looking forward to breakfast! She ruined it for me Now I’m not sure about ever returning. I’m wondering if anyone from corporate even reads the reviews?
Looks great, some new menus for us…. Nice. Thank you
Atmosphere: 5
Food: 5
Service: 5
Everything was very good and was prepared as ordered. Atmosphere was nice and everything was clean. Waitress was friendly and attentive but not bothersome. Price was a little more than expected, $ 50 plus $10 dollar tip for two of us. Will go again on special occasions but not too often.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Bacon Strips, Pancake Combo, Scrambled Eggs
Good menu, good food, classic French toast could have been better, service was slow May be because of rush, over all good restaurants for
Atmosphere: 4
Food: 4
Service: 3
Food was
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Colorado Omelette, Pancake Combo
The tootie fruitie was delicious!!!
Atmosphere: 5
Food: 5
Service: 5
The bathrooms are REALLY disgusting!
Atmosphere: 3
Food: 3
Service: 3
We've been trying out mom and pop shops the last 2 months but decided to try an IHOP out. We loved everything about it. The service was on point and on time. The food was exactly how we would have wanted it to be. No complaints with this fast food chain.
Atmosphere: 5
Food: 5
Service: 5
Food came out undercooked and cold. The restaurant wasn’t busy enough for the service to be as poor as it was. How can you screw up breakfast? Get new cooks ASAP!P.S. While walking out one of the women working there walked right into my son and almost knocked him over but I was there to hold him up. No excuse me or nothing, she didn’t even look his way. Disgusting experience all the way around.
Atmosphere: 2
Food: 1
Service: 3
Had a nice visit with an old friend. The service was good a the waitress was very
Atmosphere: 5
Food: 5
Service: 5
All I am going to say about this place is....... Never again. Our waitress was wonderful. They need a new cook. I used to love going here, about 7 months ago.
Atmosphere: 3
Food: 2
Service: 3
Restaurantji Recommends
This is my second time visiting the Cheektowaga Ihop.One of the reasons that I go to Ihop is because my previous visits in NYC have been good.However this was not the case today in Buffalo/Cheektowaga NY.I was greeted by Nicole Vittie who was incredibly abrasive with me.I was unable to find my online order on the IHOP app. She offered me no help in finding my order. I probably spent 10 minutes, trying to find my order while she greeted other guests and seated them.My food was slowly congealing behind her but she made no attempt to check if it was my order.Eventually, I found my order in my email and saw that there were missing items.She was unwilling to actively listen to me and offered me advice that did not correlate with the problem.I told her that i found her quite rude and pointed that she had been rude the previous week -to which she said I should no longer come to that location.Quite confused as to why my pointing out her rudeness meant I couldn’t order from there again.I asked for her name, position and supervisor’s information. She refused to give me a district managers number claiming she was not allowed to share that information.Asked me to leave.At no time did I raise my voice, speak to her in a disrespectful way or demean her.The only conclusion I have is she was having a bad day—twice or she was triggered by me as a Muslim woman. I guess I didn’t juxtapose with her bias.I guess- welcome to Buffalo?Not impressed.
Atmosphere: 1
Food: 5
Service: 1
Our food was hot and fresh but our server was a little slow with being a tentative. He never asked if we wanted refills on our drinks. Never came back to see if we needed anything. It also took him a minute to take our order.
Atmosphere: 5
Food: 5
Service: 4
Still Banned from Cheektowaga IhopCustomers beware of this location. Two weeks ago on 22nd October 2023- the General Manager (Ms. Nicole Vittie) banned me from the location for no other reason then my commenting that she was rude. Apparently that was enough of a trigger to cause me to be banned. The worst part is 2 weeks after- I have been told that I allegedly went into the go to area and grabbed my food, Assuming as a reason that she banned me. This is a blatent lie. So be wary of going to this location. The workers and Im looking at you Zack will LIE about service. There are no "working" cameras so no proof that she lied but she knows. As a manager your role is to support your subordinates not rope them into your material lies. You lack integrity maam! So be warned. If you have ANY complaints- whip out your cellphone and record it as proof. Im not going to lose sleep about this but I hope Ms. Vittie does.
This is my second time visiting the Cheektowaga Ihop.One of the reasons that I go to Ihop is because my previous visits in NYC have been good.However this was not the case today in Buffalo/Cheektowaga NY.I was greeted by Nicole Vittie who was incredibly abrasive with me.I was unable to find my online order on the IHOP app. She offered me no help in finding my order. I probably spent 10 minutes, trying to find my order while she greeted other guests and seated them.My food was slowly congealing behind her but she made no attempt to check if it was my order.Eventually, I found my order in my email and saw that there were missing items.She was unwilling to actively listen to me and offered me advice that did not correlate with the problem.I told her that i found her quite rude and pointed that she had been rude the previous week -to which she said I should no longer come to that location.Quite confused as to why my pointing out her rudeness meant I couldn't order from there again.I asked for her name, position and supervisor's information. She refused to give me a district managers number claiming she was not allowed to share that information.Asked me to leave.At no time did I raise my voice, speak to her in a disrespectful way or demean her.The only conclusion I have is she was having a bad day--twice or she was triggered by me as a Muslim woman. I guess I didn't juxtapose with her bias.I guess- welcome to Buffalo?Not impressed.As of todays date- Noone from the franchise has reached out to me. Seemingly Nicole Vittie's actions are indicative of IHop policies in that location. She can exclude customers based on personal biases. Is it really 2023?
Today we went to IHOP for breakfast at 12. Our food was ordered at 12:10 our servers name was Carmen. I’m not quite sure what happened but she took our order and never came back. She took multiple orders for food and drinks around us. Delivered food to several tables, picked up checks, returned checks and change. But every time she walked past our table she refused to look at us. She would hold menus up near her face or just avoid looking in our direction. When 1 o’clock hit with no contact from her we decided to speak with a manager and leave. We asked the hostess to speak with the manager. She asked what the problem was, we explained the issue! She apologized told us not to worry about the drinks and we left. I’m bothered because I was really looking forward to breakfast! She ruined it for me Now I’m not sure about ever returning. I’m wondering if anyone from corporate even reads the reviews?