Recommended dishes: Shrimp Pad Thai, Pad Thai w Shrimp, Roll, Beef Pho, Chicken Pad Thai
Murugan Subbiah
Went with family for our wedding anniversary. We were vegan and requested them not to add fish sauce in any of the curry. They exactly did add that in one of the curry; when we asked, they refused it. But I can smell it clearly either it was made of fish sauce or made in the same pan without cleaning it properly. The issue is not the fish smell on our entry but the extremely rude behavior of a female server. She was extremely rude and defensive and unpleasant. Kind of ruined the night; we ended up getting dinner at the nearby Moe's.Vegetarian options: They have a list of vegetarian option. But I would go to any other franchise of this restaurant not to this.
Atmosphere: 5
Food: 2
Service: 1
Recommended dishes: Green Tea Ice Cream
david blake
Friendly service, great food. Very enjoyable experience!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Thai Calamari, Chicken Pad Thai
leena garg
Our senior invited two of us to celebrate the last semester of the medical school. We have had dinners at the our favourite Williamsville location more than 20 times. And just on 1/16, we had a humiliating experience from a possibly new recruit male server. Our senior preordered a few dishes to surprise us, and took care of the bill and because it was a snow day, we thought of ordering more food to take home. Our usual veg tempura’s were oozing out oil, and sizzler’s were not served as sizzler’s. When we showed our concern to our server, he shrugged his shoulders and said may be the ‘chef is in rush’. We ignored and focused on our rest of the food as it had to be celebration. Then, a different server brought us bills, and I personally rounded it off, and didn’t feel to tip. Being myself a service provider, I expected he will ask for a feedback. But, strangely, he came in asking for 15-20% tip with an agitation and insulted us. When my friend went to him to share why we didn’t tip, he started yelling and pointing finger at me that I just rounded off. We tried to explain we’re not new, and it’s not usual, but his body language was very intimidating and aggressive. Frankly, it was highly unprofessional of him. After trying so hard to not leave with a sad experience, we had to leave. Definitely, the chef has changed, and the servers too. He is absolutely not a good fit for service and hospitality. I’m not sure if my review will be deleted, but the management should consider this for sure.Unfortunately, the response too is so unprofessional with an email id that is non-valid. I’m very confident that in all my past dine-in experiences, I’ve tipped adequately, even 50% at times.People come to restaurants to have good experience, and servers add that to families, and that’s when tip etiquette comes into role, not when they take out their aggression out of unrealistic expectation for a bad service, and make us feel intimidated.I would have appreciated if he would have reciprocated the same respect I had for him when he put the blame on the chef, and we ignored his rude behaviour.There is no compensation to disrespect, and the misbehaviour I received that day, except I can save a few people from getting insulted. Necessitating tips make the customer guilty of a bad service and not the servers. Dear Management, I wish you teach him the etiquette’s and value for a good service, rather than letting good customer go. This proves the non-ethical environment further. I’m happy for the good servers I had are gone from here.
Atmosphere: 2
Food: 2
Service: 1
Leena G.
Our senior invited two of us to celebrate the last semester of the medical school. We have had dinners at the our favourite Williamsville location more than 20 times. And just on 1/16, we had a humiliating experience from a possibly new recruit male server. Our senior preordered a few dishes to surprise us, and took care of the bill and because it was a snow day, we thought of ordering more food to take home. Our usual veg tempura's were oozing out oil, and sizzler's were not served as sizzler's. When we showed our concern to our server, he shrugged his shoulders and said may be the 'chef is in rush'. We ignored and focused on our rest of the food as it had to be celebration. Then, a different server brought us bills, and I personally rounded it off, and didn't feel to tip. Being myself a service provider, I expected he will ask for a feedback. But, strangely, he came in asking for 15-20% tip with an agitation and insulted us. When my friend went to him to share why we didn't tip, he started yelling and pointing finger at me that I just rounded off. We tried to explain we're not new, and it's not usual, but his body language was very intimidating and aggressive. Frankly, it was highly unprofessional of him. After trying so hard to not leave with a sad experience, we had to leave. Definitely, the chef has changed, and the servers too. He is absolutely not a good fit for service and hospitality. I'm not sure if my review will be deleted, but the management should consider this for sure.
Brianna Ball
Great food!
Atmosphere: 5
Food: 5
Service: 5
Garet Jax
Love the food (vegan options) and staff. Only negative to this location is no matter what time of the year it is, it's like eating in freezer. I have to wear a coat inside.Vegetarian options: Vegan options
Atmosphere: 3
Food: 5
Service: 5
Jennifer Tanski
Delicious, low key restaurant with the best service! We love the sizzling beef with broccoli.
Atmosphere: 5
Food: 5
Service: 5
Grace Ventura
One of our favorite places to get panang curry, vegetable spring rolls, and vegetable tempura.
Perfect food so tasty very welcoming staff we will definitely come
Atmosphere: 5
Food: 5
Service: 5
Crystalyn Williams
I’ve always came in here for lunch often. But the way I was treated three days before Christmas really made me upset. My friend and I came in around dinner hours and of course there was no host standing at the front as Always, and we usually always sit ourselves. So we go in the back to one of the booths that I usually sit in when I usually come And for some reason the workers started looking at us like we were crazy, like it was some sort of issue! Yet they Still didn’t say anything! So about five minutes later A young Caucasian girl named Bri, Came up to us At the booth And said, you can’t sit here because it’s already reserved, and put a tiny reserved metal piece on the table where we sat! Mind you There was a Caucasian couple sitting next to us That started looking strange at us as well! So I said OK, but normally we always walk in and sit wherever we want so I was unaware that it was reserved because there was nothing that stating reserved on the table And there’s other people that’s sitting in the same area! So she was real blunt and nasty and said yeah I’m sorry you can’t sit here! But you can sit at a table! The whole situation seemed extremely racist might I add, We were the only two black women sitting in the entire packed restaurant! So then more people kept coming in and a lot of others kept leaving out, including the Caucasian couple that sat next to us in the booth who also left. And we were in there for An hour and a half, And no one sat at that booth The entire time we were there! So I was extremely upset about the attitude, the hostess Gave To us, especially when we are constantly there! I never even seen that young lady in there before, So I'm guessing since it was a bit more busy, They had different workers in There for the holidays! The way we were treated and moved and had the entire restaurant watching us and looking at what was transpiring really Made my best friend and I not want to come in there after that! I honestly feel like the hostess and some of the other workers need better Training because the way we Were talked to And had to move for no reason really just doesn’t sit well with us, especially when nobody came in to the supposedly reserved booth!
Atmosphere: 5
Food: 5
Service: 1
Crystalyn Williams
I’ve always came in here for lunch often. But the way I was treated three days before Christmas really made me upset. My friend and I came in around dinner hours and of course there was no host standing at the front as Always, and we usually always sit ourselves. So we go in the back to one of the booths that I usually sit in when I usually come And for some reason the workers started looking at us like we were crazy, like it was some sort of issue! Yet they Still didn’t say anything! So about five minutes later A young Caucasian girl named Bri, Came up to us At the booth And said, you can’t sit here because it’s already reserved, and put a tiny reserved metal piece on the table where we sat! Mind you There was a Caucasian couple sitting next to us That started looking strange at us as well! So I said OK, but normally we always walk in and sit wherever we want so I was unaware that it was reserved because there was nothing that stating reserved on the table And there’s other people that’s sitting in the same area! So she was real blunt and nasty and said yeah I’m sorry you can’t sit here! But you can sit at a table! The whole situation seemed extremely racist might I add, We were the only two black women sitting in the entire packed restaurant! So then more people kept coming in and a lot of others kept leaving out, including the Caucasian couple that sat next to us in the booth who also left. And we were in there for An hour and a half, And no one sat at that booth The entire time we were there! So I was extremely upset about the attitude, the hostess Gave To us, especially when we are constantly there! I never even seen that young lady in there before, So I'm guessing since it was a bit more busy, They had different workers in There for the holidays! The way we were treated and moved and had the entire restaurant watching us and looking at what was transpiring really Made my best friend and I not want to come in there after that! I honestly feel like the hostess and some of the other workers need better Training because the way we Were talked to And had to move for no reason really just doesn’t sit well with us, especially when nobody came in to the supposedly reserved booth!
Crystalyn W.
I've always came in here for lunch often. But the way I was treated three days before Christmas really made me upset. My friend and I came in around dinner hours and of course there was no host standing at the front as Always, and we usually always sit ourselves. So we go in the back to one of the booths that I usually sit in when I usually come And for some reason the workers started looking at us like we were crazy, like it was some sort of issue! Yet they Still didn't say anything! So about five minutes later A young Caucasian girl named Bri, Came up to us At the booth And said, you can't sit here because it's already reserved, and put a tiny reserved metal piece on the table where we sat! Mind you There was a Caucasian couple sitting next to us That started looking strange at us as well! So I said OK, but normally we always walk in and sit wherever we want so I was unaware that it was reserved because there was nothing that stating reserved on the table And there's other people that's sitting in the same area! So she was real blunt and nasty and said yeah I'm sorry you can't sit here! But you can sit at a table! The whole situation seemed extremely racist might I add, We were the only two black women sitting in the entire packed restaurant! So then more people kept coming in and a lot of others kept leaving out, including the Caucasian couple that sat next to us in the booth who also left. And we were in there for An hour and a half, And no one sat at that booth The entire time we were there! So I was extremely upset about the attitude, the hostess Gave To us, especially when we are constantly there! I never even seen that young lady in there before, So I'm guessing since it was a bit more busy, They had different workers in There for the holidays! The way we were treated and moved and had the entire restaurant watching us and looking at what was transpiring really Made my best friend and I not want to come in there after that! I honestly feel like the hostess and some of the other workers need better Training because the way we Were talked to And had to move for no reason really just doesn't sit well with us, especially when nobody came in to the supposedly reserved booth!
Good food and customer service. Clean.
Atmosphere: 5
Food: 5
Service: 5
Food is fresh and delicious.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Shrimp Pad Thai, Pad Thai w Shrimp, Roll, Beef Pho, Chicken Pad Thai
Went with family for our wedding anniversary. We were vegan and requested them not to add fish sauce in any of the curry. They exactly did add that in one of the curry; when we asked, they refused it. But I can smell it clearly either it was made of fish sauce or made in the same pan without cleaning it properly. The issue is not the fish smell on our entry but the extremely rude behavior of a female server. She was extremely rude and defensive and unpleasant. Kind of ruined the night; we ended up getting dinner at the nearby Moe's.Vegetarian options: They have a list of vegetarian option. But I would go to any other franchise of this restaurant not to this.
Atmosphere: 5
Food: 2
Service: 1
Recommended dishes: Green Tea Ice Cream
Friendly service, great food. Very enjoyable experience!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Thai Calamari, Chicken Pad Thai
Our senior invited two of us to celebrate the last semester of the medical school. We have had dinners at the our favourite Williamsville location more than 20 times. And just on 1/16, we had a humiliating experience from a possibly new recruit male server. Our senior preordered a few dishes to surprise us, and took care of the bill and because it was a snow day, we thought of ordering more food to take home. Our usual veg tempura’s were oozing out oil, and sizzler’s were not served as sizzler’s. When we showed our concern to our server, he shrugged his shoulders and said may be the ‘chef is in rush’. We ignored and focused on our rest of the food as it had to be celebration. Then, a different server brought us bills, and I personally rounded it off, and didn’t feel to tip. Being myself a service provider, I expected he will ask for a feedback. But, strangely, he came in asking for 15-20% tip with an agitation and insulted us. When my friend went to him to share why we didn’t tip, he started yelling and pointing finger at me that I just rounded off. We tried to explain we’re not new, and it’s not usual, but his body language was very intimidating and aggressive. Frankly, it was highly unprofessional of him. After trying so hard to not leave with a sad experience, we had to leave. Definitely, the chef has changed, and the servers too. He is absolutely not a good fit for service and hospitality. I’m not sure if my review will be deleted, but the management should consider this for sure.Unfortunately, the response too is so unprofessional with an email id that is non-valid. I’m very confident that in all my past dine-in experiences, I’ve tipped adequately, even 50% at times.People come to restaurants to have good experience, and servers add that to families, and that’s when tip etiquette comes into role, not when they take out their aggression out of unrealistic expectation for a bad service, and make us feel intimidated.I would have appreciated if he would have reciprocated the same respect I had for him when he put the blame on the chef, and we ignored his rude behaviour.There is no compensation to disrespect, and the misbehaviour I received that day, except I can save a few people from getting insulted. Necessitating tips make the customer guilty of a bad service and not the servers. Dear Management, I wish you teach him the etiquette’s and value for a good service, rather than letting good customer go. This proves the non-ethical environment further. I’m happy for the good servers I had are gone from here.
Atmosphere: 2
Food: 2
Service: 1
Our senior invited two of us to celebrate the last semester of the medical school. We have had dinners at the our favourite Williamsville location more than 20 times. And just on 1/16, we had a humiliating experience from a possibly new recruit male server. Our senior preordered a few dishes to surprise us, and took care of the bill and because it was a snow day, we thought of ordering more food to take home. Our usual veg tempura's were oozing out oil, and sizzler's were not served as sizzler's. When we showed our concern to our server, he shrugged his shoulders and said may be the 'chef is in rush'. We ignored and focused on our rest of the food as it had to be celebration. Then, a different server brought us bills, and I personally rounded it off, and didn't feel to tip. Being myself a service provider, I expected he will ask for a feedback. But, strangely, he came in asking for 15-20% tip with an agitation and insulted us. When my friend went to him to share why we didn't tip, he started yelling and pointing finger at me that I just rounded off. We tried to explain we're not new, and it's not usual, but his body language was very intimidating and aggressive. Frankly, it was highly unprofessional of him. After trying so hard to not leave with a sad experience, we had to leave. Definitely, the chef has changed, and the servers too. He is absolutely not a good fit for service and hospitality. I'm not sure if my review will be deleted, but the management should consider this for sure.
Great food!
Atmosphere: 5
Food: 5
Service: 5
Love the food (vegan options) and staff. Only negative to this location is no matter what time of the year it is, it's like eating in freezer. I have to wear a coat inside.Vegetarian options: Vegan options
Atmosphere: 3
Food: 5
Service: 5
Delicious, low key restaurant with the best service! We love the sizzling beef with broccoli.
Atmosphere: 5
Food: 5
Service: 5
One of our favorite places to get panang curry, vegetable spring rolls, and vegetable tempura.
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
Takeout had raw pork. Mi wonton dumplings.
Atmosphere: 5
Food: 1
Service: 5
Perfect food so tasty very welcoming staff we will definitely come
Atmosphere: 5
Food: 5
Service: 5
I’ve always came in here for lunch often. But the way I was treated three days before Christmas really made me upset. My friend and I came in around dinner hours and of course there was no host standing at the front as Always, and we usually always sit ourselves. So we go in the back to one of the booths that I usually sit in when I usually come And for some reason the workers started looking at us like we were crazy, like it was some sort of issue! Yet they Still didn’t say anything! So about five minutes later A young Caucasian girl named Bri, Came up to us At the booth And said, you can’t sit here because it’s already reserved, and put a tiny reserved metal piece on the table where we sat! Mind you There was a Caucasian couple sitting next to us That started looking strange at us as well! So I said OK, but normally we always walk in and sit wherever we want so I was unaware that it was reserved because there was nothing that stating reserved on the table And there’s other people that’s sitting in the same area! So she was real blunt and nasty and said yeah I’m sorry you can’t sit here! But you can sit at a table! The whole situation seemed extremely racist might I add, We were the only two black women sitting in the entire packed restaurant! So then more people kept coming in and a lot of others kept leaving out, including the Caucasian couple that sat next to us in the booth who also left. And we were in there for An hour and a half, And no one sat at that booth The entire time we were there! So I was extremely upset about the attitude, the hostess Gave To us, especially when we are constantly there! I never even seen that young lady in there before, So I'm guessing since it was a bit more busy, They had different workers in There for the holidays! The way we were treated and moved and had the entire restaurant watching us and looking at what was transpiring really Made my best friend and I not want to come in there after that! I honestly feel like the hostess and some of the other workers need better Training because the way we Were talked to And had to move for no reason really just doesn’t sit well with us, especially when nobody came in to the supposedly reserved booth!
Atmosphere: 5
Food: 5
Service: 1
I’ve always came in here for lunch often. But the way I was treated three days before Christmas really made me upset. My friend and I came in around dinner hours and of course there was no host standing at the front as Always, and we usually always sit ourselves. So we go in the back to one of the booths that I usually sit in when I usually come And for some reason the workers started looking at us like we were crazy, like it was some sort of issue! Yet they Still didn’t say anything! So about five minutes later A young Caucasian girl named Bri, Came up to us At the booth And said, you can’t sit here because it’s already reserved, and put a tiny reserved metal piece on the table where we sat! Mind you There was a Caucasian couple sitting next to us That started looking strange at us as well! So I said OK, but normally we always walk in and sit wherever we want so I was unaware that it was reserved because there was nothing that stating reserved on the table And there’s other people that’s sitting in the same area! So she was real blunt and nasty and said yeah I’m sorry you can’t sit here! But you can sit at a table! The whole situation seemed extremely racist might I add, We were the only two black women sitting in the entire packed restaurant! So then more people kept coming in and a lot of others kept leaving out, including the Caucasian couple that sat next to us in the booth who also left. And we were in there for An hour and a half, And no one sat at that booth The entire time we were there! So I was extremely upset about the attitude, the hostess Gave To us, especially when we are constantly there! I never even seen that young lady in there before, So I'm guessing since it was a bit more busy, They had different workers in There for the holidays! The way we were treated and moved and had the entire restaurant watching us and looking at what was transpiring really Made my best friend and I not want to come in there after that! I honestly feel like the hostess and some of the other workers need better Training because the way we Were talked to And had to move for no reason really just doesn’t sit well with us, especially when nobody came in to the supposedly reserved booth!
I've always came in here for lunch often. But the way I was treated three days before Christmas really made me upset. My friend and I came in around dinner hours and of course there was no host standing at the front as Always, and we usually always sit ourselves. So we go in the back to one of the booths that I usually sit in when I usually come And for some reason the workers started looking at us like we were crazy, like it was some sort of issue! Yet they Still didn't say anything! So about five minutes later A young Caucasian girl named Bri, Came up to us At the booth And said, you can't sit here because it's already reserved, and put a tiny reserved metal piece on the table where we sat! Mind you There was a Caucasian couple sitting next to us That started looking strange at us as well! So I said OK, but normally we always walk in and sit wherever we want so I was unaware that it was reserved because there was nothing that stating reserved on the table And there's other people that's sitting in the same area! So she was real blunt and nasty and said yeah I'm sorry you can't sit here! But you can sit at a table! The whole situation seemed extremely racist might I add, We were the only two black women sitting in the entire packed restaurant! So then more people kept coming in and a lot of others kept leaving out, including the Caucasian couple that sat next to us in the booth who also left. And we were in there for An hour and a half, And no one sat at that booth The entire time we were there! So I was extremely upset about the attitude, the hostess Gave To us, especially when we are constantly there! I never even seen that young lady in there before, So I'm guessing since it was a bit more busy, They had different workers in There for the holidays! The way we were treated and moved and had the entire restaurant watching us and looking at what was transpiring really Made my best friend and I not want to come in there after that! I honestly feel like the hostess and some of the other workers need better Training because the way we Were talked to And had to move for no reason really just doesn't sit well with us, especially when nobody came in to the supposedly reserved booth!