Just popped in for random things for the upcoming Holidays. I was usually get a pizza(s) for a quick dinner for my boys! Apparently, no more veggie pizzas??!?!? Just cheese!?!?! It looks like you still have a choice on meats though. I'm not a meat eater like the men in my family. Cheese is ok but as a woman who shops here frequently, this corporate decision has to have been made by a man... Dumb decision. You have all the produce in the back!!! Whoever did this needs to go back to the drawing board or be demoted. It was such an easy choice to get 1 of each, everyone is happy. Now, I'm without my own choice. $24 or more in pizzas I'd buy from you, I'll start to buy local pizzeria!
Marissa M.
They did not have a single packet of mustard for my hot dog. How do you run out of a bulk product. That is the point of bulk!
Ivy D.
Sam's Club has a wonderful optical department, very good selection, & good but not always great prices. The second worst thing about Sam's Club is the long wait times at the registers & to exit the store with your purchases, but the absolute WORST thing is their so-called delivery service!!!Last week I ordered delivery of some groceries & it went fine, so I reordered on Monday evening of this week, thinking I would actually get what I ordered on Tuesday afternoon between 2:00 & 4:00. Nope! When my order was running an hour or so late, Sam's Club sent me an uninformative email saying "Hi, we're running a little late with your order but it's in the works," or something to that effect. There was no estimate of the time when the order would arrive.Twenty-four hours AFTER this, i.e. Wednesday afternoon, not having heard anything, I called Sam's Club & asked what was going on. I was on the phone with them 30 minutes the first time, then was given another number to call, & spent 27 minutes on the second call. At no time did anyone say my order was on the way, not on the way, already delivered, in progress, canceled, nonexistent, or anything of the kind!!! I asked for the specifics of what was going on but no one came up with an answer. I decided to go to the club the following day with printouts of my order form & emails, & speak to the store manager in person.So I checked my bank account on Thursday morning & saw that Sam's Club had refunded my money. Sam's Club claims that the customer's account is never charged until the merchandise leaves the store. Next I saw where they had sent another email saying my order had been CHANGED (it was not me that changed anything), & some or all of my items were unavailable & would not be sent out!! These "unavailable" items included ice cream, sliced ham, sports drinks, & other things that are not exactly difficult to find in the store!I am assuming some dishonest Sam's Club employee delivered the items I had ordered, to his or her own home, & thought they would get away with charging the order to my bank card until I complained. I never did go to speak with the manager since I believe the problem has been addressed by now. It certainly should have been!At this point I am still willing to shop at Sam's Club, but only in person. I will put up with the wait times at the register & the undignified comparing of number of purchased products against the customer's receipt, which barely falls short of frisking, at the exit door. I do not trust Sam's Club to deliver anything any more!!!
Hser P.
DO NOT GO THERE! I am writing to express my utmost disappointment and concern regarding the deplorable customer service and discriminatory treatment that I received at your Sam Club location on 8/15/2023.On the aforementioned date, I visited your store with the expectation of being provided with excellent customer service, as I have experienced in the past. However, my experience was far from satisfactory. Not only did I encounter rude behavior from one of your employees, but I also felt discriminated against. The incident occurred at approximately 6:32 pm when I approached an employee named Amy, who was stationed at the walk-in section. She was rude and instead of providing the necessary information she did the opposite. For example, she did not ask the guy in front of me for proof of membership and (GASLIGHTING) insisted that he had shown his card. However, we knew and saw with our own eyes she did not ask him for his membership. Therefore, when shopping around I saw him and asks if she ask for his membership he states "No, she did not, that's why I looked back when she asks you guys". Furthermore, she look at us and assume that we were not from the same household. Amy responded in an extremely discriminative and disrespectful manner. What genuinely shocked me was not only the rudeness displayed by Amy and the other cashier but also the complete lack of effort to de-escalate the situation. Despite my repeated attempts to express my concerns and seek a resolution, Amy and the other worker cashier worker there continued to exhibit a rude and condescending attitude, which only heightened my frustration and disappointment. For example, laughing at the situation and making it hard for us to cash out. Mind you there were two membership holders! Moreover, during this distressing interaction, I couldn't help but notice that the supervisor said she will take action, however, all I see was no action has taken place and they hover around and keep giving us the look. This discriminatory behavior and lack of customer service are utterly unacceptable and go against the principles of equality and inclusivity that a company like Sam Club should uphold. I would like to remind you that discrimination in any form goes against not only your own company policies but also the laws that protect consumers from such indignities. Your employees should be trained and encouraged to treat all customers with respect, regardless of their background or ethnicity.
Kathy Pods
The employees were awesome- especially the service desk - super nice & caring
MaryAnn T.
Sam's club is great - the prices, the selection and most importantly for me is the scan and go app. I love that I can scan my product, get my instant discounts and just go. I hate waiting in line, I always seem to pick the longest short line ever. Ughhhhhhh... Today, I was in and out on my timeline. Just love it with the emailed receipt.
Các Tiên N.
Been a member at this location for a long time. Got some tires recently. The process is ridiculously complicated. I ordered the tires online. There is no option to pay online. When I got to the Sam's tire shop, they had me go back to Sam's to pick up the tires and pay for them in person. No barcode on the tires so I had to have an employee input the code in one by one manually. Returned to the tire shop and they called telling they forgot to add the installation fees. I had to walm back to the shop to pay for it (Mind you, they are not next to each other). The girl at the service desk gave me a whole attitude because I didn't want to upgrade to a plus member. She kept mumbling why I didn't do it to save money bla bla bla. It's very rude. The only bright side is the workers at the tire shop. I'm not sure I stay a member when Costco finally opens its location here.
Markeita B.
I really wish there was another sams club besides this one ,the only other one is in Niagara Falls !!! They always seem to run out of their products especially if it's an up coming storm , the customer service desk it's self is a joke . I do like really like the products when I can get them. But the store is always over run with ppl especially on the weekends they don't limit ppl to what they can bye. You can always tell when the store owners come to stock up. Maybe Costco will be better when they finally build, I plan on joining that's club
Bernice Ciluik
i can get all my shopping done at 1 place from food to clothes to gifts to my firestarter for my wood stove .all at reasonable prices
Frank M.
I have been a BJs member for many years. A long time ago I had a Sams membership for a while but the nearest location to me isn't that convenient so I dropped my membership. There is a lot of product duplications between Sams and BJs but through the pandemic and post pandemic product shortages, often one would be unable to get the products I'm looking for but the other has the product in stock. Prices are usually about the same , I just have to drive farther to shop at Sams.One thing I like at Sams that BJs doesn't have is hot food and cold drink cafe. The hotdog and large pop deal is hard to pass up and I recently heard Sams is lowering their price for this meal deal even lower than the 2 bucks or so they were charging.I will probably maintain both of my memberships until product shortages improve.
We had a membership at Sam's Club years ago but gave it up since there was a BJs so close to our house. Well recently I found a deal to get a membership for a year for $15 (regularly $45 I think) with a $10 gift card. So. Why not. We decided to check it out. Actually did some research first to see the difference in prices. We found a pretty good split, with BJs having a slight edge, on the normal things we buy. I'm sure this would be a bit different for everyone depending on what products you want. Bottom line, you need to know prices before shopping. So off to Sam's we went! I always find it fun exploring a new store and did do on this visit. We ended up buying a ton of stuff, some on our list and a lot not. I'm a s***** for samples and since stores are back to doing samples I ended up with additional items I didn't know I wanted. Checkout went smooth. Only think I don't like is your cart and receipt being examined at the door. Always makes me feel like some kind of criminal. I guess for atleast the next year we'll be making occasional visits to Sam's.2022-43
Matthew Cybulski
Absolutely terrible experience. Made a purchase. Came back to pick it up. Couldn’t locate it, waited over an hour an a half to receive the product. Associates were friendly and courteous. But entirely too long, disorganized. Should never take 90 minutes to pick up an order you already purchased.
Amy R.
When comparing to another warehouse supplier, I prefer Sam's for the better selection and often cheaper prices. They don't accept coupons but that seems to be rectified by the lower cost. I usually find whatever I'm looking for in stock and the place is always clean and organized. There's still one of two things that they don't carry so that forces me to keep the other supplier's membership as well. Now that I discovered "scan and go" on the app, I haven't been in one of the typically long checkout lines. Another win!
Angelita G.
Love to shop at Sam's club! Stopped by to get some lampchops, but they didn't have any in stock. So I decided to buy my halloween candy early and get it out the way .
Lauren S.
Sam's club is so cool. It's our version of Costco. You can get many bulk items at much cheaper prices than you will find in grocery stores. My favorite part is actually the random toys and electronics they get there. It's like a surprise whenever you walk in! The only downfall is that in order to get the cheap prices, you have to have a membership. I believe it's about $50/year, which doesn't seem like much but if you buy in bulk and don't actually need to shop that often, are the savings even worth it? That's a decision you have to make for yourself.
Just popped in for random things for the upcoming Holidays. I was usually get a pizza(s) for a quick dinner for my boys! Apparently, no more veggie pizzas??!?!? Just cheese!?!?! It looks like you still have a choice on meats though. I'm not a meat eater like the men in my family. Cheese is ok but as a woman who shops here frequently, this corporate decision has to have been made by a man... Dumb decision. You have all the produce in the back!!! Whoever did this needs to go back to the drawing board or be demoted. It was such an easy choice to get 1 of each, everyone is happy. Now, I'm without my own choice. $24 or more in pizzas I'd buy from you, I'll start to buy local pizzeria!
They did not have a single packet of mustard for my hot dog. How do you run out of a bulk product. That is the point of bulk!
Sam's Club has a wonderful optical department, very good selection, & good but not always great prices. The second worst thing about Sam's Club is the long wait times at the registers & to exit the store with your purchases, but the absolute WORST thing is their so-called delivery service!!!Last week I ordered delivery of some groceries & it went fine, so I reordered on Monday evening of this week, thinking I would actually get what I ordered on Tuesday afternoon between 2:00 & 4:00. Nope! When my order was running an hour or so late, Sam's Club sent me an uninformative email saying "Hi, we're running a little late with your order but it's in the works," or something to that effect. There was no estimate of the time when the order would arrive.Twenty-four hours AFTER this, i.e. Wednesday afternoon, not having heard anything, I called Sam's Club & asked what was going on. I was on the phone with them 30 minutes the first time, then was given another number to call, & spent 27 minutes on the second call. At no time did anyone say my order was on the way, not on the way, already delivered, in progress, canceled, nonexistent, or anything of the kind!!! I asked for the specifics of what was going on but no one came up with an answer. I decided to go to the club the following day with printouts of my order form & emails, & speak to the store manager in person.So I checked my bank account on Thursday morning & saw that Sam's Club had refunded my money. Sam's Club claims that the customer's account is never charged until the merchandise leaves the store. Next I saw where they had sent another email saying my order had been CHANGED (it was not me that changed anything), & some or all of my items were unavailable & would not be sent out!! These "unavailable" items included ice cream, sliced ham, sports drinks, & other things that are not exactly difficult to find in the store!I am assuming some dishonest Sam's Club employee delivered the items I had ordered, to his or her own home, & thought they would get away with charging the order to my bank card until I complained. I never did go to speak with the manager since I believe the problem has been addressed by now. It certainly should have been!At this point I am still willing to shop at Sam's Club, but only in person. I will put up with the wait times at the register & the undignified comparing of number of purchased products against the customer's receipt, which barely falls short of frisking, at the exit door. I do not trust Sam's Club to deliver anything any more!!!
DO NOT GO THERE! I am writing to express my utmost disappointment and concern regarding the deplorable customer service and discriminatory treatment that I received at your Sam Club location on 8/15/2023.On the aforementioned date, I visited your store with the expectation of being provided with excellent customer service, as I have experienced in the past. However, my experience was far from satisfactory. Not only did I encounter rude behavior from one of your employees, but I also felt discriminated against. The incident occurred at approximately 6:32 pm when I approached an employee named Amy, who was stationed at the walk-in section. She was rude and instead of providing the necessary information she did the opposite. For example, she did not ask the guy in front of me for proof of membership and (GASLIGHTING) insisted that he had shown his card. However, we knew and saw with our own eyes she did not ask him for his membership. Therefore, when shopping around I saw him and asks if she ask for his membership he states "No, she did not, that's why I looked back when she asks you guys". Furthermore, she look at us and assume that we were not from the same household. Amy responded in an extremely discriminative and disrespectful manner. What genuinely shocked me was not only the rudeness displayed by Amy and the other cashier but also the complete lack of effort to de-escalate the situation. Despite my repeated attempts to express my concerns and seek a resolution, Amy and the other worker cashier worker there continued to exhibit a rude and condescending attitude, which only heightened my frustration and disappointment. For example, laughing at the situation and making it hard for us to cash out. Mind you there were two membership holders! Moreover, during this distressing interaction, I couldn't help but notice that the supervisor said she will take action, however, all I see was no action has taken place and they hover around and keep giving us the look. This discriminatory behavior and lack of customer service are utterly unacceptable and go against the principles of equality and inclusivity that a company like Sam Club should uphold. I would like to remind you that discrimination in any form goes against not only your own company policies but also the laws that protect consumers from such indignities. Your employees should be trained and encouraged to treat all customers with respect, regardless of their background or ethnicity.
The employees were awesome- especially the service desk - super nice & caring
Sam's club is great - the prices, the selection and most importantly for me is the scan and go app. I love that I can scan my product, get my instant discounts and just go. I hate waiting in line, I always seem to pick the longest short line ever. Ughhhhhhh... Today, I was in and out on my timeline. Just love it with the emailed receipt.
Been a member at this location for a long time. Got some tires recently. The process is ridiculously complicated. I ordered the tires online. There is no option to pay online. When I got to the Sam's tire shop, they had me go back to Sam's to pick up the tires and pay for them in person. No barcode on the tires so I had to have an employee input the code in one by one manually. Returned to the tire shop and they called telling they forgot to add the installation fees. I had to walm back to the shop to pay for it (Mind you, they are not next to each other). The girl at the service desk gave me a whole attitude because I didn't want to upgrade to a plus member. She kept mumbling why I didn't do it to save money bla bla bla. It's very rude. The only bright side is the workers at the tire shop. I'm not sure I stay a member when Costco finally opens its location here.
I really wish there was another sams club besides this one ,the only other one is in Niagara Falls !!! They always seem to run out of their products especially if it's an up coming storm , the customer service desk it's self is a joke . I do like really like the products when I can get them. But the store is always over run with ppl especially on the weekends they don't limit ppl to what they can bye. You can always tell when the store owners come to stock up. Maybe Costco will be better when they finally build, I plan on joining that's club
i can get all my shopping done at 1 place from food to clothes to gifts to my firestarter for my wood stove .all at reasonable prices
I have been a BJs member for many years. A long time ago I had a Sams membership for a while but the nearest location to me isn't that convenient so I dropped my membership. There is a lot of product duplications between Sams and BJs but through the pandemic and post pandemic product shortages, often one would be unable to get the products I'm looking for but the other has the product in stock. Prices are usually about the same , I just have to drive farther to shop at Sams.One thing I like at Sams that BJs doesn't have is hot food and cold drink cafe. The hotdog and large pop deal is hard to pass up and I recently heard Sams is lowering their price for this meal deal even lower than the 2 bucks or so they were charging.I will probably maintain both of my memberships until product shortages improve.
Restaurantji Recommends
We had a membership at Sam's Club years ago but gave it up since there was a BJs so close to our house. Well recently I found a deal to get a membership for a year for $15 (regularly $45 I think) with a $10 gift card. So. Why not. We decided to check it out. Actually did some research first to see the difference in prices. We found a pretty good split, with BJs having a slight edge, on the normal things we buy. I'm sure this would be a bit different for everyone depending on what products you want. Bottom line, you need to know prices before shopping. So off to Sam's we went! I always find it fun exploring a new store and did do on this visit. We ended up buying a ton of stuff, some on our list and a lot not. I'm a s***** for samples and since stores are back to doing samples I ended up with additional items I didn't know I wanted. Checkout went smooth. Only think I don't like is your cart and receipt being examined at the door. Always makes me feel like some kind of criminal. I guess for atleast the next year we'll be making occasional visits to Sam's.2022-43
Absolutely terrible experience. Made a purchase. Came back to pick it up. Couldn’t locate it, waited over an hour an a half to receive the product. Associates were friendly and courteous. But entirely too long, disorganized. Should never take 90 minutes to pick up an order you already purchased.
When comparing to another warehouse supplier, I prefer Sam's for the better selection and often cheaper prices. They don't accept coupons but that seems to be rectified by the lower cost. I usually find whatever I'm looking for in stock and the place is always clean and organized. There's still one of two things that they don't carry so that forces me to keep the other supplier's membership as well. Now that I discovered "scan and go" on the app, I haven't been in one of the typically long checkout lines. Another win!
Love to shop at Sam's club! Stopped by to get some lampchops, but they didn't have any in stock. So I decided to buy my halloween candy early and get it out the way .
Sam's club is so cool. It's our version of Costco. You can get many bulk items at much cheaper prices than you will find in grocery stores. My favorite part is actually the random toys and electronics they get there. It's like a surprise whenever you walk in! The only downfall is that in order to get the cheap prices, you have to have a membership. I believe it's about $50/year, which doesn't seem like much but if you buy in bulk and don't actually need to shop that often, are the savings even worth it? That's a decision you have to make for yourself.