Disappointed. Came there after shopping around 10:45 pm 04/15/2024. For starters there was one waitress that took forever to take our order on a Monday and we were told they had no well alcohol as they advertise well drinks from 9 pm to 12 am. finally got my food at 11:20 pm with my drink. They announce that the bar is closed at 11:22. Literally 2 min after I finally got my drink. Not even a last call 30 min from closing and they just wanted everyone out. Not worth it.
Atmosphere: 3
Food: 3
Service: 3
E M
I visited the college point location the night of 4/10 with my wife and 2 children. We sat ourselves and saw at the table that we can order and pay through our phone which I did. I ordered 30 bone in wings a large fries, ultimate nachos and 2 drinks one which was a lemonade. After placing our order we noticed soon after the server who was in the area was taking peoples order after we came in. When we placed the order we asled the server if she could tell the kitchen staff to please make the wings extra crispy and she said ok no problem. Over 10 minutes later the server brought our drinks. My wife started drinking the lemonade and she said it had no taste, I tasted the drink and it tasted like water with no flavor. We waited for the server to eventually come back to tell her, as soon as my wife told her the issue with the drink she just grabbed the drink and walked away before my wife could tell her she wanted a different drink. We got the nachos another 10 minutes later which we ate no issues. After waiting over 30 minutes we finally received our wings and fries. Almost immediately we noticed the wings didn’t look right. My wife took one of the wings and the skin came right off and had too much sauce on it. The wings were undercooked despite the plate having extra crispy stickers on it. We did not take any chances on eating any not wanting to possibly get sick. My wife took the plate of wings and went to another server and asked for a manager. When he came he right away said “you guys have been here a while” my wife showed him the wings and told him we specifically told the server we wanted the wings extra crispy. He showed no compassion or understanding just saying “but the wings do look good”. All he did was just remove the wings from our bill. He didn’t offer to remake the wings or offer any other kind of discount or apology. Our kids just ate the fries and we paid the bill and left. We ended having to get something else to eat as we didn’t even really eat much there. Unacceptable wait, poor attitude from the server and even worse customer service from the manager who did nothing to try to right the issue. Will never return to this location again!
Atmosphere: 1
Food: 1
Service: 1
Kenneth Lopata-Cheatham
Takeout is horrible at this place! Employees said it be 30 mins of a wait and turn into 1 hour or so. Very unorganized and employees don’t seem to care about those customers who want to takeout. They’re very slow to attend their customers. Not very attentive for those people who order takeout! After waiting for 1 hour no napkins was given nor the drinks we order! Then we end up waiting for another 10 mins for someone to attend the takeout area. I REPEAT DO NOT ORDER TAKE OUT.
Mandy Lopata-Cheatham
Takeout here is a nightmare. Waited 45 mins for 2 chicken sandwiches and fries. They told us wait time is 30 mins after we already paid & left a tip.. very disappointing. Choose to dine in instead, you’ll spend the same amount of time, if not less, and have your food before anyone ordering takeout.
Atmosphere: 3
Food: 3
Service: 3
Clara Duran Valencia
Karima is really good at her job and attended us very well and was extremely polite with us.
Atmosphere: 5
Food: 5
Service: 5
Camille R.
This place never fails whenever I do a pick-up order. It takes a ridiculous amount of time flagging a willing staff to assist in the takeout section (I have to keep going inside the restaurant and approach a staff) AND waiting for the actual order. This happens ALL.THE.TIME. Guess it's my fault for giving them another chance and hoping they'll be faster. Sigh. If the takeout is mad long. I wonder if dining in is any different?
Service: 1
Recommended dishes: Wings
Moises Bello
Parking: Great service
Service: 5
Recommended dishes: Boneless, Wings
karry B.
I don't want to say the service was horrible because there was only 1 server for all the tables and I think she was doing the best she could but as big of an establishment that this is IF YOU DON'T HAVE ENOUGH STAFF OR SERVERS for your guest you guys should not be open !!!!! Waited over 10 min 2 be seated and the restaurant was not even packed n waited almost an hour for some wings,nachos n fries . Drinks took almost 30 mins to come. Every time I have come the service sucks and by the looks its only getting worst! It's a shame cause the food is not bad ! Every time I have tried giving this business the benefit of the doubt I get disappointed so was last time I tried!! Smh
Atmosphere: 2
Food: 3
Service: 1
Los Woo
Nasty staff, rude, waited an hour and people got served before me when I clearly ordered before they arrived disgusting service
eu
Don't waste your time or money. When I went to this restaurant with my friend, it was really bad. We stood at the front for more than 15 minutes, even though there weren't many people there. The waiters just ignored us, which was really rude. I suggest not going there until they get better.
Terrible service, too much waiting time and they charged me whatever they wanted without asking. I will never ever return to this place
Atmosphere: 1
Food: 1
Service: 1
Marisa Tampubolon
Service is conducted by a bunch of kids. They have the hostes but seem not to know what her job is (to welcome seating the guests). She makes us wait for 5 minutes, while they are plenty of empty tables, and when we ask why she didn't seat us, her answer was "I am waiting for the server to be ready! - Ready for what?? The server is taking the order on one of the tables.She just stands doing nothing by the hostess counter!Food is taking almost an hour to come out!Charged us an extra dollar for wedges fries, but it comes as regular skinny fries.Overall experience, I will give maybe 2 at the most!!So disappointed!!
Atmosphere: 3
Food: 3
Service: 1
vennie Spetsieris
Love to go there when there is a game night. Lively atmosphere great for weekendParking: Great place no need to look for parking
Food is good. Can't complain about the food itself. Maybe they are understaffed??? And thats the reason why every single time I come to BWW the food and service takes to long.My only recommendation is that if u ordering online and says will be ready at 8 pm, it really means 8:30.
Atmosphere: 3
Food: 4
Service: 2
Recommended dishes: Plain Bacon Burger with French Fries, Carrots, Buffalo, Hot, Wings
Nicole Azari
The absolute worst! We waited 20 minutes to be seated, once seated, came and told us to grab all our things that they were gonna relocate us cause the hostess didn’t realize the server was gone. Then, the server came to take our order WROTE EVERYTHING DOWN, but still managed to mess everything up. Waited an hour and never received our order.
Disappointed. Came there after shopping around 10:45 pm 04/15/2024. For starters there was one waitress that took forever to take our order on a Monday and we were told they had no well alcohol as they advertise well drinks from 9 pm to 12 am. finally got my food at 11:20 pm with my drink. They announce that the bar is closed at 11:22. Literally 2 min after I finally got my drink. Not even a last call 30 min from closing and they just wanted everyone out. Not worth it.
Atmosphere: 3
Food: 3
Service: 3
I visited the college point location the night of 4/10 with my wife and 2 children. We sat ourselves and saw at the table that we can order and pay through our phone which I did. I ordered 30 bone in wings a large fries, ultimate nachos and 2 drinks one which was a lemonade. After placing our order we noticed soon after the server who was in the area was taking peoples order after we came in. When we placed the order we asled the server if she could tell the kitchen staff to please make the wings extra crispy and she said ok no problem. Over 10 minutes later the server brought our drinks. My wife started drinking the lemonade and she said it had no taste, I tasted the drink and it tasted like water with no flavor. We waited for the server to eventually come back to tell her, as soon as my wife told her the issue with the drink she just grabbed the drink and walked away before my wife could tell her she wanted a different drink. We got the nachos another 10 minutes later which we ate no issues. After waiting over 30 minutes we finally received our wings and fries. Almost immediately we noticed the wings didn’t look right. My wife took one of the wings and the skin came right off and had too much sauce on it. The wings were undercooked despite the plate having extra crispy stickers on it. We did not take any chances on eating any not wanting to possibly get sick. My wife took the plate of wings and went to another server and asked for a manager. When he came he right away said “you guys have been here a while” my wife showed him the wings and told him we specifically told the server we wanted the wings extra crispy. He showed no compassion or understanding just saying “but the wings do look good”. All he did was just remove the wings from our bill. He didn’t offer to remake the wings or offer any other kind of discount or apology. Our kids just ate the fries and we paid the bill and left. We ended having to get something else to eat as we didn’t even really eat much there. Unacceptable wait, poor attitude from the server and even worse customer service from the manager who did nothing to try to right the issue. Will never return to this location again!
Atmosphere: 1
Food: 1
Service: 1
Takeout is horrible at this place! Employees said it be 30 mins of a wait and turn into 1 hour or so. Very unorganized and employees don’t seem to care about those customers who want to takeout. They’re very slow to attend their customers. Not very attentive for those people who order takeout! After waiting for 1 hour no napkins was given nor the drinks we order! Then we end up waiting for another 10 mins for someone to attend the takeout area. I REPEAT DO NOT ORDER TAKE OUT.
Takeout here is a nightmare. Waited 45 mins for 2 chicken sandwiches and fries. They told us wait time is 30 mins after we already paid & left a tip.. very disappointing. Choose to dine in instead, you’ll spend the same amount of time, if not less, and have your food before anyone ordering takeout.
Atmosphere: 3
Food: 3
Service: 3
Karima is really good at her job and attended us very well and was extremely polite with us.
Atmosphere: 5
Food: 5
Service: 5
This place never fails whenever I do a pick-up order. It takes a ridiculous amount of time flagging a willing staff to assist in the takeout section (I have to keep going inside the restaurant and approach a staff) AND waiting for the actual order. This happens ALL.THE.TIME. Guess it's my fault for giving them another chance and hoping they'll be faster. Sigh. If the takeout is mad long. I wonder if dining in is any different?
Service: 1
Recommended dishes: Wings
Parking: Great service
Service: 5
Recommended dishes: Boneless, Wings
I don't want to say the service was horrible because there was only 1 server for all the tables and I think she was doing the best she could but as big of an establishment that this is IF YOU DON'T HAVE ENOUGH STAFF OR SERVERS for your guest you guys should not be open !!!!! Waited over 10 min 2 be seated and the restaurant was not even packed n waited almost an hour for some wings,nachos n fries . Drinks took almost 30 mins to come. Every time I have come the service sucks and by the looks its only getting worst! It's a shame cause the food is not bad ! Every time I have tried giving this business the benefit of the doubt I get disappointed so was last time I tried!! Smh
Atmosphere: 2
Food: 3
Service: 1
Nasty staff, rude, waited an hour and people got served before me when I clearly ordered before they arrived disgusting service
Don't waste your time or money. When I went to this restaurant with my friend, it was really bad. We stood at the front for more than 15 minutes, even though there weren't many people there. The waiters just ignored us, which was really rude. I suggest not going there until they get better.
Atmosphere: 1
Food: 1
Service: 1
Recommended dishes: Wings
Restaurantji Recommends
Terrible service, too much waiting time and they charged me whatever they wanted without asking. I will never ever return to this place
Atmosphere: 1
Food: 1
Service: 1
Service is conducted by a bunch of kids. They have the hostes but seem not to know what her job is (to welcome seating the guests). She makes us wait for 5 minutes, while they are plenty of empty tables, and when we ask why she didn't seat us, her answer was "I am waiting for the server to be ready! - Ready for what?? The server is taking the order on one of the tables.She just stands doing nothing by the hostess counter!Food is taking almost an hour to come out!Charged us an extra dollar for wedges fries, but it comes as regular skinny fries.Overall experience, I will give maybe 2 at the most!!So disappointed!!
Atmosphere: 3
Food: 3
Service: 1
Love to go there when there is a game night. Lively atmosphere great for weekendParking: Great place no need to look for parking
Atmosphere: 4
Food: 4
Service: 3
Recommended dishes: Chicken Wings Jamming Jalapeno and Mango Habanero, Buffalo, Hot, Wings
Food is good. Can't complain about the food itself. Maybe they are understaffed??? And thats the reason why every single time I come to BWW the food and service takes to long.My only recommendation is that if u ordering online and says will be ready at 8 pm, it really means 8:30.
Atmosphere: 3
Food: 4
Service: 2
Recommended dishes: Plain Bacon Burger with French Fries, Carrots, Buffalo, Hot, Wings
The absolute worst! We waited 20 minutes to be seated, once seated, came and told us to grab all our things that they were gonna relocate us cause the hostess didn’t realize the server was gone. Then, the server came to take our order WROTE EVERYTHING DOWN, but still managed to mess everything up. Waited an hour and never received our order.
Atmosphere: 1
Food: 1
Service: 1