Absolutely awful. The service was very slow, we ordered sweet potatoe fries and they never delivered them. It was very expensive for a plain burger with nothing special about it would not waste my time and money to go there again service was extremely slow. The servers talked more with their friends and they did with the customers. We went to the one on Wolf road.
NeoAnnubis
Tried to come in the store to place an order, exterior door locked with no note on exterior door. Thought to try calling Google number, store is open just not opening doors. Saw multiple other customers give up and drive away from frustration. Very unprofessional. I'll drive to Clifton Park/Halfmoon in the future.
Tracey K.
Yum! I don't know why I have never been here before but I'm so glad I made the stop. I got their double smash burger as it comes and it was delicious. Fresh ground beef fresh veggies fresh bun. It was so good! I also got a kids meal with a plain hamburger for the dog, and I couldn't believe how many tots came with it. For a kids meal it was a lot. Delicious. They were crispy and lightly seasoned. You do get a choice of fries or tots and I chose the tots. My dinner mate got fries with her burger and they were also very good. I would definitely choose this place over McDonald's or Burger King. It kind of reminded me of the burger I got in Vegas from In and Out. So good! Everything is made fresh so there is a little wait but it is worth it.
Ericgrich
I ordered from Uber eats got a burger fries and a drink but the only thing I got was a smashed burger really living up to the name I quess and on top of that it was nothing but ketchup then went through the app to see what happened they refunded me 5 bucks which is a joke seeing they charge 3 for the drink and 5 for the fried very disappointed and will not buy from here again
Donzella F.
I'm giving them a 1, that's being nice. My friend and I stopped in after a movie. They looked at us, no one came to the counter to take our order. Ok, I guess they don't need our business nor our money.
Cowntowngrl
The staff was very friendly and helped us order exactly what we wanted. Burgers and fries arrived fast and fresh. Portion sizes are decent...we did not leave hungry and also not over-stuffed. If we lived closer we would definitely go often.
Christina Malthouse
Service, food, cleanliness. It's was all so good I felt like I was at an actual restaurant not a fast food type.The guy running it is doing a fantastic job as well. Everyone was pleasantly friendly.Parking: There was plenty parking and seating outside for the dogs with us.
Marybeth Stewart
This was my first time eating there I would most deffinalty recommend this place , I've never , ever had a burger like it out of thus world this was a OMG moment.
Sue Z.
Excellent burger and sushi place! Husband loves sushi and I don't but I love burgers! So we tried this place and it was awesome!! First time visit was great service. Second time visit not as good of a service but food was delicious! We will come back!
Eric Zago
First time at a Smashburger. Found the burger to be pretty good, but nothing super special. However, the Smashtots were amazing. Ordered via the app and my order was ready on time and accurate. Would definitely come back again.
Burgers are very good. However my mom and I are very disappointed that you removed your Mocha Shake from the menu. It was always one of the things we looked forward to getting when coming to your restaurant. Please bring it back! Also your survey website sucks. I first tried to use it to post my review but the dropdowns take forever to load. I would suggest putting a comment page on your website or get a different company to run your survey. Sincerely, Amy R.
Darlene Harris
The Bacon Cheeseburgers are on the MONEY!!There were other eateries in the immediate vicinity but my goto was Smashburgers. My bucket list consist of having a cheeseburger everytime we travel, In or out the country. We ate here three times during our weekend stay and I'm glad we did.
Jeff Lawson
I don't know how Smashburger stays in business. The prices are very high and have been that way before inflation hit. The burgers are mediocre at best and portion size here is lacking across the board. The Schenectady location closed years ago because of a lack of business. I wonder why?
Matt L.
Burgers and fries are great but they really need to do something about the smell near the fountain drink machine. Every time I go in here it smells like something died and really ruins my appetite not to mention makes me wonder what could possibly be growing in the lines of the drink machine. I know they aren't going to be spotless but seriously how can people work here and think that smell is ok?!
Rob S.
The staff seemed to be struggling with the regular operation. I could not tell if they were still trsining or just not well trained. The food was OK, I like 5 Guys better. My son ordered the grilled chicken sandwich with no cheese. The sandwich was dry - no sauce, lettuce, tomotoes, or anything. The seasoned fries were very good.
Absolutely awful. The service was very slow, we ordered sweet potatoe fries and they never delivered them. It was very expensive for a plain burger with nothing special about it would not waste my time and money to go there again service was extremely slow. The servers talked more with their friends and they did with the customers. We went to the one on Wolf road.
Tried to come in the store to place an order, exterior door locked with no note on exterior door. Thought to try calling Google number, store is open just not opening doors. Saw multiple other customers give up and drive away from frustration. Very unprofessional. I'll drive to Clifton Park/Halfmoon in the future.
Yum! I don't know why I have never been here before but I'm so glad I made the stop. I got their double smash burger as it comes and it was delicious. Fresh ground beef fresh veggies fresh bun. It was so good! I also got a kids meal with a plain hamburger for the dog, and I couldn't believe how many tots came with it. For a kids meal it was a lot. Delicious. They were crispy and lightly seasoned. You do get a choice of fries or tots and I chose the tots. My dinner mate got fries with her burger and they were also very good. I would definitely choose this place over McDonald's or Burger King. It kind of reminded me of the burger I got in Vegas from In and Out. So good! Everything is made fresh so there is a little wait but it is worth it.
I ordered from Uber eats got a burger fries and a drink but the only thing I got was a smashed burger really living up to the name I quess and on top of that it was nothing but ketchup then went through the app to see what happened they refunded me 5 bucks which is a joke seeing they charge 3 for the drink and 5 for the fried very disappointed and will not buy from here again
I'm giving them a 1, that's being nice. My friend and I stopped in after a movie. They looked at us, no one came to the counter to take our order. Ok, I guess they don't need our business nor our money.
The staff was very friendly and helped us order exactly what we wanted. Burgers and fries arrived fast and fresh. Portion sizes are decent...we did not leave hungry and also not over-stuffed. If we lived closer we would definitely go often.
Service, food, cleanliness. It's was all so good I felt like I was at an actual restaurant not a fast food type.The guy running it is doing a fantastic job as well. Everyone was pleasantly friendly.Parking: There was plenty parking and seating outside for the dogs with us.
This was my first time eating there I would most deffinalty recommend this place , I've never , ever had a burger like it out of thus world this was a OMG moment.
Excellent burger and sushi place! Husband loves sushi and I don't but I love burgers! So we tried this place and it was awesome!! First time visit was great service. Second time visit not as good of a service but food was delicious! We will come back!
First time at a Smashburger. Found the burger to be pretty good, but nothing super special. However, the Smashtots were amazing. Ordered via the app and my order was ready on time and accurate. Would definitely come back again.
Restaurantji Recommends
Burgers are very good. However my mom and I are very disappointed that you removed your Mocha Shake from the menu. It was always one of the things we looked forward to getting when coming to your restaurant. Please bring it back! Also your survey website sucks. I first tried to use it to post my review but the dropdowns take forever to load. I would suggest putting a comment page on your website or get a different company to run your survey. Sincerely, Amy R.
The Bacon Cheeseburgers are on the MONEY!!There were other eateries in the immediate vicinity but my goto was Smashburgers. My bucket list consist of having a cheeseburger everytime we travel, In or out the country. We ate here three times during our weekend stay and I'm glad we did.
I don't know how Smashburger stays in business. The prices are very high and have been that way before inflation hit. The burgers are mediocre at best and portion size here is lacking across the board. The Schenectady location closed years ago because of a lack of business. I wonder why?
Burgers and fries are great but they really need to do something about the smell near the fountain drink machine. Every time I go in here it smells like something died and really ruins my appetite not to mention makes me wonder what could possibly be growing in the lines of the drink machine. I know they aren't going to be spotless but seriously how can people work here and think that smell is ok?!
The staff seemed to be struggling with the regular operation. I could not tell if they were still trsining or just not well trained. The food was OK, I like 5 Guys better. My son ordered the grilled chicken sandwich with no cheese. The sandwich was dry - no sauce, lettuce, tomotoes, or anything. The seasoned fries were very good.