we had courtney as our server today 04/19/24 she kept calling us baby and we did not like it at all i am giving the store 4 but for server 000 .When we asked her for refills she said ok then went outside and had a smoke break. she looks like shes on drugs. After she entered the bathroom i walked in and i seen her hitting what looked like vape and smoke came out her mouth. She was also very rude and told my child to mind his business when he told her that his meal was wrong.
Atmosphere: 5
Food: 5
Service: 4
John Way
patty is a good server she does a lot more then the other server who was there i think her name was courtney she took 5 smoke break each where 10 minutes long and she was swearing in front of everyone. i would get rid of her it does not paint a good picture for the place she does not help the other server at all was complaining all the time we where there and calling us baby would not want a server calling us baby
Atmosphere: 5
Food: 5
Service: 5
Darryl Schafer (KettleCornPop)
Old & worn out building. However the Chicken Fried Chicken dinner was pretty good!
Atmosphere: 1
Food: 3
Service: 5
Courtney Declercq
Great food and great service very nice people and very good atmosphere.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Chicken and Buttermilk Biscuits & Gravy and a Grand Slam, Moons over My Hammy, Sausage, Boneless Chicken Wings, Blueberry Pancakes with Strawberries and Banana, Onion Rings, Mile High Denver Omelette, Bourbon Chicken Sizzlin' Skillet, Choconana Pancake Slam, Bourbon Bacon Burger, Hash Browns, French Toast Slam, New York Style Cheesecake, Burger, Seasoned Fries, French Toast, Chicken Biscuit & Gravy Bowl, Build Your Own Grand Slam, Double Cheeseburger, Santa Fe Skillet
Richard Crouthamel
Staff did a great job with the amount of customers due to the issues on the interstate.
Atmosphere: 4
Food: 4
Service: 5
Yvonne Coates
With 5 cooks we had to wait 45 minutes for our food. You could hear the arguments between the cooks and waitresses. Very unprofessional. Another person waited 1 1/2 hours for chicken tenders. We will not be going there again.
Atmosphere: 1
Food: 2
Service: 2
Hailey Sweeney
Hands down the worst restaurant experience I've ever had. Before we walked into the restaurant it was already unpleasant. The hostas was outside the front door smoking a cigarette and continuously coughing with out covering her mouth. She seemed annoyed we were there and that she had to take us in to be seated. After 20 minutes without any waitress the hostas finally noticed and went to get a waitress. She had a poor attitude and it took her another 15 mins to come back from placing our order to tell me what I wanted was unavailable. Another half hour went by before we were given our food and it was awful. My eggs were undercooked the bacon was thin and tasteless, my toast tasted like oil in a pan and my pancakes came out okay at best. My daughter took one bite of her sausage and spit it out. My husbands hash browns were soggy. No one asked how the meal was, or if we needed a refill. No one apologized about the troubles. Then to top the experience off I went to pay and was charged 60 bucks for 2 adults n a toddler to get the worst breakfast of all time. There was a discrepancy in the pricing because they charged me for the original item I ordered that they didn't have , not what I ended up with...so we brought that to their attention and it was nothing but a hassle to get it straightened around. After agreeing to refund us one of the meals, my husband asked for a final copy of the receipt and the manager was extremely rude stating that she already refunded us for the meal... Obviously we were aware of that since she handed me the cash only a few seconds prior... After having to explain ourselves n jump through more hoops she finally gave us the receipt. In addition to allll of that I went to use the ladies room and it was absolutely foul. I will never come back here and I highly recommend that you save your time and money and do the same.
Atmosphere: 1
Food: 1
Service: 1
Jonathan Peters
Terrible from before we ever walked in the door. The hostess, while coughing her germs all over the front door with my wife and I carrying our daughter walking in just behind her, let the door slam right in our faces. From there, it went downhill. Not a single employee in the building smiled and the hostess seemed annoyed we were even there. While seating us, she made a remark assuming my daughter wouldn't want crayons. No big deal, we asked for the crayons and got them. We waited over half an hour to place our drink order at which time we were given 2 out of 3 sets of silverware we should have been given. Our drinks finally came, and we placed our order with a waitress unconcerned with pleasantries. We waited an additional 20 minutes before the waitress came back out to tell us they didn't have what my wife had ordered. Ok, she picked a new menu item. Finally we were brought our meals and I asked for silverware for my daughter. During the meal, employees constantly yelling across the dining area at a distracting level. Halfway through the meal they finally brought us silverware for my daughter but I had already shared mine with her because she was very hungry at that point. The food was sub-par to say the least. Even my 3 year old hated the food and she is not a picky eater. We were then overcharged for the meal and we had to send them back after already paying to adjust the invoice. After 15 minutes of confusion and miscommunication between staff, a manager finally refunded us, but even she was not polite. She talked down to us as if it was our mistake, and could not locate our receipt for some time. We could not get out of there quick enough. The worst eating out experience we have ever had hands down. It's amazing it's still open with the rudest, most incompetent, and unfriendly staff in the food service industry. Will not be returning.
Atmosphere: 1
Food: 1
Service: 1
Gina Lee-Glauser
It’s a Denny’s that many late night hosts make fun of. It’s near empty at 8am on Friday morning. I was served with two orders of cold bacon strips.
Atmosphere: 1
Food: 1
Service: 3
Dave Stern
Visiting family in Cortland and we did breakfast at Denny's. Waitress was friendly and got everything we ordered correct.
The prices are way over priced, no reason to charge 3.50 for sodas. You can't buy many foods, under 15.00. Had 3 special small hamburgers, 1 small salad bill was 64.00 without tip. Cortland does not have that type of wealth.
Atmosphere: 2
Food: 2
Service: 2
Jenna
Our server Kaia (not sure if I'm spelling that right) was so nice and made our family's night. We haven't gone out to eat as a family in awhile and I was so thankful by her polite and friendly service even late at night. Thank you Kaia for being our server tonight!
Kayla George
I’ve been waiting for a 35$ refund for a month now, this manager needs some serious training or help or something. Talked to this woman twice and finally she says she found it and will refund it and now here we are another week later with no refund. Get it together.
Atmosphere: 1
Food: 1
Service: 1
Amy Manuel
We go here regularly and usually have excellent food. My skillet meal was burned. Still asked to pay full price when wait staff was told and more than half of the meal was left on the plate.
we had courtney as our server today 04/19/24 she kept calling us baby and we did not like it at all i am giving the store 4 but for server 000 .When we asked her for refills she said ok then went outside and had a smoke break. she looks like shes on drugs. After she entered the bathroom i walked in and i seen her hitting what looked like vape and smoke came out her mouth. She was also very rude and told my child to mind his business when he told her that his meal was wrong.
Atmosphere: 5
Food: 5
Service: 4
patty is a good server she does a lot more then the other server who was there i think her name was courtney she took 5 smoke break each where 10 minutes long and she was swearing in front of everyone. i would get rid of her it does not paint a good picture for the place she does not help the other server at all was complaining all the time we where there and calling us baby would not want a server calling us baby
Atmosphere: 5
Food: 5
Service: 5
Old & worn out building. However the Chicken Fried Chicken dinner was pretty good!
Atmosphere: 1
Food: 3
Service: 5
Great food and great service very nice people and very good atmosphere.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Chicken and Buttermilk Biscuits & Gravy and a Grand Slam, Moons over My Hammy, Sausage, Boneless Chicken Wings, Blueberry Pancakes with Strawberries and Banana, Onion Rings, Mile High Denver Omelette, Bourbon Chicken Sizzlin' Skillet, Choconana Pancake Slam, Bourbon Bacon Burger, Hash Browns, French Toast Slam, New York Style Cheesecake, Burger, Seasoned Fries, French Toast, Chicken Biscuit & Gravy Bowl, Build Your Own Grand Slam, Double Cheeseburger, Santa Fe Skillet
Staff did a great job with the amount of customers due to the issues on the interstate.
Atmosphere: 4
Food: 4
Service: 5
With 5 cooks we had to wait 45 minutes for our food. You could hear the arguments between the cooks and waitresses. Very unprofessional. Another person waited 1 1/2 hours for chicken tenders. We will not be going there again.
Atmosphere: 1
Food: 2
Service: 2
Hands down the worst restaurant experience I've ever had. Before we walked into the restaurant it was already unpleasant. The hostas was outside the front door smoking a cigarette and continuously coughing with out covering her mouth. She seemed annoyed we were there and that she had to take us in to be seated. After 20 minutes without any waitress the hostas finally noticed and went to get a waitress. She had a poor attitude and it took her another 15 mins to come back from placing our order to tell me what I wanted was unavailable. Another half hour went by before we were given our food and it was awful. My eggs were undercooked the bacon was thin and tasteless, my toast tasted like oil in a pan and my pancakes came out okay at best. My daughter took one bite of her sausage and spit it out. My husbands hash browns were soggy. No one asked how the meal was, or if we needed a refill. No one apologized about the troubles. Then to top the experience off I went to pay and was charged 60 bucks for 2 adults n a toddler to get the worst breakfast of all time. There was a discrepancy in the pricing because they charged me for the original item I ordered that they didn't have , not what I ended up with...so we brought that to their attention and it was nothing but a hassle to get it straightened around. After agreeing to refund us one of the meals, my husband asked for a final copy of the receipt and the manager was extremely rude stating that she already refunded us for the meal... Obviously we were aware of that since she handed me the cash only a few seconds prior... After having to explain ourselves n jump through more hoops she finally gave us the receipt. In addition to allll of that I went to use the ladies room and it was absolutely foul. I will never come back here and I highly recommend that you save your time and money and do the same.
Atmosphere: 1
Food: 1
Service: 1
Terrible from before we ever walked in the door. The hostess, while coughing her germs all over the front door with my wife and I carrying our daughter walking in just behind her, let the door slam right in our faces. From there, it went downhill. Not a single employee in the building smiled and the hostess seemed annoyed we were even there. While seating us, she made a remark assuming my daughter wouldn't want crayons. No big deal, we asked for the crayons and got them. We waited over half an hour to place our drink order at which time we were given 2 out of 3 sets of silverware we should have been given. Our drinks finally came, and we placed our order with a waitress unconcerned with pleasantries. We waited an additional 20 minutes before the waitress came back out to tell us they didn't have what my wife had ordered. Ok, she picked a new menu item. Finally we were brought our meals and I asked for silverware for my daughter. During the meal, employees constantly yelling across the dining area at a distracting level. Halfway through the meal they finally brought us silverware for my daughter but I had already shared mine with her because she was very hungry at that point. The food was sub-par to say the least. Even my 3 year old hated the food and she is not a picky eater. We were then overcharged for the meal and we had to send them back after already paying to adjust the invoice. After 15 minutes of confusion and miscommunication between staff, a manager finally refunded us, but even she was not polite. She talked down to us as if it was our mistake, and could not locate our receipt for some time. We could not get out of there quick enough. The worst eating out experience we have ever had hands down. It's amazing it's still open with the rudest, most incompetent, and unfriendly staff in the food service industry. Will not be returning.
Atmosphere: 1
Food: 1
Service: 1
It’s a Denny’s that many late night hosts make fun of. It’s near empty at 8am on Friday morning. I was served with two orders of cold bacon strips.
Atmosphere: 1
Food: 1
Service: 3
Visiting family in Cortland and we did breakfast at Denny's. Waitress was friendly and got everything we ordered correct.
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
The prices are way over priced, no reason to charge 3.50 for sodas. You can't buy many foods, under 15.00. Had 3 special small hamburgers, 1 small salad bill was 64.00 without tip. Cortland does not have that type of wealth.
Atmosphere: 2
Food: 2
Service: 2
Our server Kaia (not sure if I'm spelling that right) was so nice and made our family's night. We haven't gone out to eat as a family in awhile and I was so thankful by her polite and friendly service even late at night. Thank you Kaia for being our server tonight!
I’ve been waiting for a 35$ refund for a month now, this manager needs some serious training or help or something. Talked to this woman twice and finally she says she found it and will refund it and now here we are another week later with no refund. Get it together.
Atmosphere: 1
Food: 1
Service: 1
We go here regularly and usually have excellent food. My skillet meal was burned. Still asked to pay full price when wait staff was told and more than half of the meal was left on the plate.
Atmosphere: 5
Food: 3
Service: 5
Amazing
Atmosphere: 5
Food: 5
Service: 5