Rude/apathetic staff, slow, out of tuna, rolls stale and crumbly, didn’t have change-took clerk five minutes to get change from back. Never going back.
Atmosphere: 1
Food: 2
Service: 1
Tamara Yard
Went in 2 days ago around 11am. I ordered tuna fish but was told out of it. So I ordered a different sub and asked for mayonnaise. Oh we are out of it that's why no tuna fish. Carbonated drinks not working and had no ice tea made to offer another solution. There is a trader Joe's across the street,tops less than 5 min,and Wegmans maybe 10. Do you think someone would get mayonnaise to at least cover the day?? I don't understand.
Atmosphere: 1
Food: 1
Service: 2
Shirley Washington
I am in this restaurant at least twice a week. The preparation for the subs is going downhill. One day they didn’t have tomatoes and two days later they only had chipotle mayo. Also the bread is always hard and crumbly. There should be someone separate handling the money. I watched a staff wearing gloves cash someone out, give someone a call ahead order and then reach to cut my sandwiches. I stopped her and asked her to change her gloves which she did. Recently I watched the same scenario and I asked another staff member to cut my sandwiches. She did it but she caught an attitude. Also when customers are there to place an order the staff needs to stop carrying on with their personal conversations. Very unprofessional. I have been to other Jersey Mike Sub restaurants in town and out of state and the bread is always fresh. Management needs to take these reviews to heart and make some adjustments and retrain the staff. I love Jersey Mike’s but don’t know how much longer I will frequent this particular restaurant.
Atmosphere: 2
Food: 5
Service: 2
JPtravel us
So yummy??
Atmosphere: 2
Food: 5
Service: 4
Centered & focused
Service is negative, empty restaurant and still took 15min to start my order while people stand around.
Atmosphere: 2
Food: 1
Service: 1
Peter Ferretti
Great food, good employees, except:Employees need to be educated on things such as the Jersey Mikes App.
Atmosphere: 5
Food: 5
Service: 5
Char Hall
Never give us the correct bread flavor. Has happened every time we order for delivery.
Food: 2
Service: 2
Celia Pickett
Food is good but overpriced. The staff is slow and rude.
Atmosphere: 3
Food: 3
Service: 1
Ryan Newton
Dietary restrictions: My wife is Gluten Free (Allergic) and Jersey Mike’s (DeWitt) staff consistently adheres to quality and food safety standards. Subs are expensive but worth the price both in portions and quality of food.Parking: Great location, conveniently next to Smoothie King and Blaze Pizza. Parking is accessible, easy to get in and out of.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Chicken Philly Cheese Steak, Bacon Ranch Chicken Cheese Steak, The Number Four, Fresh Baked Cookies Brownies, The Original Italian, Jersey Mike's Famous Philly
The best sub bowl. Service is slow, but the food is
Atmosphere: 5
Food: 5
Service: 4
Stephanie Bufford
I am a regular at the Dewitt store and I will always be a customer. Alyssa and Heather are one of the best dynamic duos I have ever seen in fast food. They don’t buckle under pressure, and they are always positive. I have seen lines out the door, and not once has their energy changed. I would specifically like to shout them out for being a team. Thank you guys for always making my favorite sandwich taste so fresh. See you next week!!
Atmosphere: 5
Food: 5
Service: 5
Shelby Sluss
Worst service i’ve ever
Atmosphere: 1
Food: 1
Service: 1
Zachary Millix
Employees can’t follow simple order instructions! 3rd time and will not be back! Ask for oil , vinegar and cheese on my tuna sub. Open it up at home and it’s nothing but tuna! Absolutely insane how directions can’t be followed when making sandwich. It’s literally your only job.And on top of that, standing at the pickup counter for over 10 minutes without even being acknowledged!All while half the employees pile into the bathroom for whatever reason, and blasting rap music so loud you can’t even hear yourself ordering. Very unprofessional!I’ll stick to the jersey mikes in New Hartford. They know how to do it right!
Nice fresh roll. Friendly
Atmosphere: 4
Food: 4
Service: 5
Recommended dishes: Italian Sub
Rude/apathetic staff, slow, out of tuna, rolls stale and crumbly, didn’t have change-took clerk five minutes to get change from back. Never going back.
Atmosphere: 1
Food: 2
Service: 1
Went in 2 days ago around 11am. I ordered tuna fish but was told out of it. So I ordered a different sub and asked for mayonnaise. Oh we are out of it that's why no tuna fish. Carbonated drinks not working and had no ice tea made to offer another solution. There is a trader Joe's across the street,tops less than 5 min,and Wegmans maybe 10. Do you think someone would get mayonnaise to at least cover the day?? I don't understand.
Atmosphere: 1
Food: 1
Service: 2
I am in this restaurant at least twice a week. The preparation for the subs is going downhill. One day they didn’t have tomatoes and two days later they only had chipotle mayo. Also the bread is always hard and crumbly. There should be someone separate handling the money. I watched a staff wearing gloves cash someone out, give someone a call ahead order and then reach to cut my sandwiches. I stopped her and asked her to change her gloves which she did. Recently I watched the same scenario and I asked another staff member to cut my sandwiches. She did it but she caught an attitude. Also when customers are there to place an order the staff needs to stop carrying on with their personal conversations. Very unprofessional. I have been to other Jersey Mike Sub restaurants in town and out of state and the bread is always fresh. Management needs to take these reviews to heart and make some adjustments and retrain the staff. I love Jersey Mike’s but don’t know how much longer I will frequent this particular restaurant.
Atmosphere: 2
Food: 5
Service: 2
So yummy??
Atmosphere: 2
Food: 5
Service: 4
Service is negative, empty restaurant and still took 15min to start my order while people stand around.
Atmosphere: 2
Food: 1
Service: 1
Great food, good employees, except:Employees need to be educated on things such as the Jersey Mikes App.
Atmosphere: 5
Food: 5
Service: 5
Never give us the correct bread flavor. Has happened every time we order for delivery.
Food: 2
Service: 2
Food is good but overpriced. The staff is slow and rude.
Atmosphere: 3
Food: 3
Service: 1
Dietary restrictions: My wife is Gluten Free (Allergic) and Jersey Mike’s (DeWitt) staff consistently adheres to quality and food safety standards. Subs are expensive but worth the price both in portions and quality of food.Parking: Great location, conveniently next to Smoothie King and Blaze Pizza. Parking is accessible, easy to get in and out of.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Chicken Philly Cheese Steak, Bacon Ranch Chicken Cheese Steak, The Number Four, Fresh Baked Cookies Brownies, The Original Italian, Jersey Mike's Famous Philly
Restaurantji Recommends
Always
Atmosphere: 5
Food: 5
Service: 5
The best sub bowl. Service is slow, but the food is
Atmosphere: 5
Food: 5
Service: 4
I am a regular at the Dewitt store and I will always be a customer. Alyssa and Heather are one of the best dynamic duos I have ever seen in fast food. They don’t buckle under pressure, and they are always positive. I have seen lines out the door, and not once has their energy changed. I would specifically like to shout them out for being a team. Thank you guys for always making my favorite sandwich taste so fresh. See you next week!!
Atmosphere: 5
Food: 5
Service: 5
Worst service i’ve ever
Atmosphere: 1
Food: 1
Service: 1
Employees can’t follow simple order instructions! 3rd time and will not be back! Ask for oil , vinegar and cheese on my tuna sub. Open it up at home and it’s nothing but tuna! Absolutely insane how directions can’t be followed when making sandwich. It’s literally your only job.And on top of that, standing at the pickup counter for over 10 minutes without even being acknowledged!All while half the employees pile into the bathroom for whatever reason, and blasting rap music so loud you can’t even hear yourself ordering. Very unprofessional!I’ll stick to the jersey mikes in New Hartford. They know how to do it right!
Atmosphere: 1
Food: 1
Service: 1