I DO NOT USUALLY TYPE REVIEWS.. But despite the positive reviews, I unfortunately had a horrible experience with Cookies By Design. I ordered cookies to my fiancé’s job for his birthday. They did NOT deliver the cookies on my scheduled day.I called them to ask what time they would be delivered and they gave me the run around and said it would show up before 3pm…but they never arrived. I called them the next day and the lady on the phone showed no sympathy whatsoever & just quickly stated that her driver had car issues so I couldn’t be delivered on time. That’s fine, but nobody notified me of this until I called for myself. Instead, they came a day later after I had already requested a refund since we were going out of town. They said they issued me a refund so I thought that was the end of that.The cookies showed up to his job on a different day, and when they were eaten, the cookies were stale :/ Not only did we not want the cookies anymore, but they lacked even lacked quality.AND NOW, ON CHRISTMAS DAY, I find out that they never issued me a refund and my Afterpay is being charged and scheduled to hit my account.I highly recommend finding a more reliable source for delivering treats, and I hope this business can improve in the future. But for now, I’ll absolutely take my business elsewhere.
Atmosphere: 1
Food: 2
Service: 1
amy guardino
My order was delivered ahead of schedule and looked great . It was a wonderful surprise . Great customer service . Thank you so much
Josie M Ramos
Cookies arrived on time. My Sister loved them. They were Beautifully decorated and packaged.
Theresa Mcleod
Most importantly delivered on time and brought happiness to my recipient. Cookies are always delicious, fresh and on point.
greg deangelis
Super easy and super fast. Ordered 4pm on a Friday delivered by noon Saturday. Delivered as displayed on site
Theresa Bocker
Most importantly delivered on time and brought happiness to my recipient. Cookies are always delicious, fresh and on point.
Roe N.
This place did a wonderful job. Delivered on time and even nicer then what I expected it to look like!!!! Beautiful job!
Sara Yeterian
I have always thought that Cookies by Design was something special— mostly because they tasted as good as they looked. I was so happy that the delivery went smoothly because it was being delivered to a business— absolutely perfection!! Will definitely do this again! Thank you!
Dawn Quater
My husband is very happy! The driver din't make it to his office on Valentine's day so he called and delivered it to our house at 8pm that night. So we were very happy when he made it and everything was delicious!!!
Danielle Wertman
The cookies came earlier than expected, and although they shifted in the packaging, all the cookies were perfect and none were cracked.
Ordered a Sympathy Arrangement for a co worker. Delivery was fast and on time and they said the cookies tasted great! It was so easy ordering online!
Lisa young
This company was a pleasure to work with. The cookies were beautiful and most importantly delicious. They were even kind enough to change one of the designs for me. Definitely recommend
Lisa Pribetich
Been so happy with Cookies by Design! This is my second time using them and each time everything is perfect. I started using them after we got a delivery from them and I thought the cookies were amazing! Can’t go wrong
eileen lee
Ordered online to be delivered on a specific date for my sister. They arrived as promised and reports from her said they were delicious!!! Thank you!
L A W
I just received my cookies and I couldn't be happier. I have been having a very hard year and ordered cookies for my birthday and you sent me extra cookies. You honestly made me cry and made my day. Thank you so much for caring and making my Birthday special. It meant more to me than you will ever know. ❤
I DO NOT USUALLY TYPE REVIEWS.. But despite the positive reviews, I unfortunately had a horrible experience with Cookies By Design. I ordered cookies to my fiancé’s job for his birthday. They did NOT deliver the cookies on my scheduled day.I called them to ask what time they would be delivered and they gave me the run around and said it would show up before 3pm…but they never arrived. I called them the next day and the lady on the phone showed no sympathy whatsoever & just quickly stated that her driver had car issues so I couldn’t be delivered on time. That’s fine, but nobody notified me of this until I called for myself. Instead, they came a day later after I had already requested a refund since we were going out of town. They said they issued me a refund so I thought that was the end of that.The cookies showed up to his job on a different day, and when they were eaten, the cookies were stale :/ Not only did we not want the cookies anymore, but they lacked even lacked quality.AND NOW, ON CHRISTMAS DAY, I find out that they never issued me a refund and my Afterpay is being charged and scheduled to hit my account.I highly recommend finding a more reliable source for delivering treats, and I hope this business can improve in the future. But for now, I’ll absolutely take my business elsewhere.
Atmosphere: 1
Food: 2
Service: 1
My order was delivered ahead of schedule and looked great . It was a wonderful surprise . Great customer service . Thank you so much
Cookies arrived on time. My Sister loved them. They were Beautifully decorated and packaged.
Most importantly delivered on time and brought happiness to my recipient. Cookies are always delicious, fresh and on point.
Super easy and super fast. Ordered 4pm on a Friday delivered by noon Saturday. Delivered as displayed on site
Most importantly delivered on time and brought happiness to my recipient. Cookies are always delicious, fresh and on point.
This place did a wonderful job. Delivered on time and even nicer then what I expected it to look like!!!! Beautiful job!
I have always thought that Cookies by Design was something special— mostly because they tasted as good as they looked. I was so happy that the delivery went smoothly because it was being delivered to a business— absolutely perfection!! Will definitely do this again! Thank you!
My husband is very happy! The driver din't make it to his office on Valentine's day so he called and delivered it to our house at 8pm that night. So we were very happy when he made it and everything was delicious!!!
The cookies came earlier than expected, and although they shifted in the packaging, all the cookies were perfect and none were cracked.
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Ordered a Sympathy Arrangement for a co worker. Delivery was fast and on time and they said the cookies tasted great! It was so easy ordering online!
This company was a pleasure to work with. The cookies were beautiful and most importantly delicious. They were even kind enough to change one of the designs for me. Definitely recommend
Been so happy with Cookies by Design! This is my second time using them and each time everything is perfect. I started using them after we got a delivery from them and I thought the cookies were amazing! Can’t go wrong
Ordered online to be delivered on a specific date for my sister. They arrived as promised and reports from her said they were delicious!!! Thank you!
I just received my cookies and I couldn't be happier. I have been having a very hard year and ordered cookies for my birthday and you sent me extra cookies. You honestly made me cry and made my day. Thank you so much for caring and making my Birthday special. It meant more to me than you will ever know. ❤