Usually great service and love Dave's Single and the new fish sandwich.
Alyssa Booth
omg it was so bad, we pulled up to the side door (that is open to the public 100%) and there was rust all over the Wendy's sign first, it didn't bug me much but it was kinda creepy, then I order a salad with a drink, then realized I wanted fries, so made it into a combo, the worker didn't change it correctly, and then also asked for my free junior frosty with my key chain, and then so did my sister; with hers as well, but didn't take off both of them, then we get our stuff, my salad takes so long to come, the frostys were over filled, if defrosted, would have just spilled every where. and then all of our food was cold, especially the fries. and then I'm eating my apple pecan salad (w/o chicken) and there is no pecans, didn't give me the topping that was requested, and they closed the dining while we were there and they made us walk out the front in like 20° F weather. and the employees and managers were just yelling swearing, and joking the whole time.Vegetarian options: there is just chicken salad and you have to request it off; suggested to add impossible burger
Atmosphere: 1
Food: 1
Service: 1
Kerrey Ronzo
Just ordered thru the mobile app and good thing I did. 9:30pm on a Friday night they say at the drive thru that they are only taking mobile orders DoorDash and other platforms.My order was printed on the tag correctly but order was ALL WRONG. All 4 burgers.. wasn’t hard order.. 3 baconators and 1 baconator with no mayo or cheese but add onion. How can that be so hard??? Were they pissed because they seemed short staffed? I only waited 20 minutes behind 4 other cars.. last trip to the fairport Wendy’s
Scott Powell
I like Wendy’s food overall and I work in the area so it was on my rotation of lunch.Over the last year or more this place has gone downhill. The inside is dirty and has a bad smell and the service more times than not is nonexistent at the counter.They are definitely drive-through focused that really is your only chance of getting out in a timely manner.Even ordering mobile ahead of time the food is never ready.I have given them many chances, hoping they were just having an off day, but off days are now the norm at this location and I will no longer be going there.
Atmosphere: 1
Food: 3
Service: 1
Jennifer Thompson
Place was under stocked. French fries were cold and burgers had a garlic taste on them from not cleaning grill area.Parking: Dangerous to get out of when car is blocked what's coming out of drive thru. We have a truck and couldn't see what was coming.
Atmosphere: 2
Food: 1
Service: 3
Jose Mangual
Places smell like toilet water service is so bad even when you order in the app food still not ready till you ask for it for those who order in the drive-thru you probably don't really realize but as soon you walk in you smell it I won't be getting anything from this location anymore
Atmosphere: 1
Food: 1
Service: 1
Evan Scarantino
THE ABSOLUTE WORST AND MOST DISGUSTING WENDYS I HAVE EVER BEEN TOO,ALL THE STAFF WERE RUDE AND RACIST AND THE BACK OF THE KITCHEN LOOKED LIKE A BOMB WENT OFF?IF 0 STARS WAS A THING THAT WOULD BE A COMPLIMENT TO THIS
Atmosphere: 1
Food: 1
Service: 1
Yuyun Simkins
Great place ?
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Cheeseburger Combo, Jr Cheeseburger, Biggie Bag, Wendy’S Taco Salad and Apple Pecan Chicken Salad, Wendy’S French Fries, Double Stack, 6 Piece French Toast Sticks Combo, Pineapple Mango Lemonade, French Fries, Spicy Chicken Sandwich, Vanilla Frosty
M O. Oser
At 7:00 pm tonight I was in the drive through. One car in front of me was at the window to pick up food. The person on the speaker said “I’ll be right with you.” The car at window drove away. I said “ Hello” and again I’ll be right with you. I waited for 8 minutes without anyone taking my order. A line was behind me. I drove away and went to Five Guys where I got a much better meal for about the same price and no long wait.Wendy’s you should not be open if you don’t have enough staff to handle the customers. Or perhaps you should take a good long look at who was not doing their job on Wednesday evening, January 24, 2024.
Kayleigh B.
Awful. Every single time I have gone, my order is wrong. I've never gone to this location and received the correct order. Costumer service is awful. There id a specific woman who works in the drive through that is rude for no reason. Avoid this location!
Terrible service for a fast food place. Waited way too long for burgers.
Atmosphere: 4
Food: 3
Service: 1
Nic
The food was decent and what I would expect from a fast food joint. I ordered inside at the counter and ate inside. I now see why most people just go through the drive thru. The inside of the restaurant is so run down and dirty. The place could really use a deep clean and some updates.
Atmosphere: 1
Food: 3
Service: 3
Whitezombie65
This Wendy's is normally great today I got 5 meals all the burgers were either way overdone(hard as a rock) or raw the fries were dripping grease and gross ? to top it off they didn't offer a receipt or include one in the bag so no chance at getting my money back or replacement food. I'll definitely go to the other location from now
Atmosphere: 1
Food: 1
Service: 1
amy p.
Worst and slowest service ever. I always regret when I stop at this location. Always takes forever. Nothing is ever right
kelly lamendola
Used to be good it's awful. Takes forever to get the food, order is NEVER right and stale. Only go to the one in Pittsford now. Come on Fairport location seriously
Usually great service and love Dave's Single and the new fish sandwich.
omg it was so bad, we pulled up to the side door (that is open to the public 100%) and there was rust all over the Wendy's sign first, it didn't bug me much but it was kinda creepy, then I order a salad with a drink, then realized I wanted fries, so made it into a combo, the worker didn't change it correctly, and then also asked for my free junior frosty with my key chain, and then so did my sister; with hers as well, but didn't take off both of them, then we get our stuff, my salad takes so long to come, the frostys were over filled, if defrosted, would have just spilled every where. and then all of our food was cold, especially the fries. and then I'm eating my apple pecan salad (w/o chicken) and there is no pecans, didn't give me the topping that was requested, and they closed the dining while we were there and they made us walk out the front in like 20° F weather. and the employees and managers were just yelling swearing, and joking the whole time.Vegetarian options: there is just chicken salad and you have to request it off; suggested to add impossible burger
Atmosphere: 1
Food: 1
Service: 1
Just ordered thru the mobile app and good thing I did. 9:30pm on a Friday night they say at the drive thru that they are only taking mobile orders DoorDash and other platforms.My order was printed on the tag correctly but order was ALL WRONG. All 4 burgers.. wasn’t hard order.. 3 baconators and 1 baconator with no mayo or cheese but add onion. How can that be so hard??? Were they pissed because they seemed short staffed? I only waited 20 minutes behind 4 other cars.. last trip to the fairport Wendy’s
I like Wendy’s food overall and I work in the area so it was on my rotation of lunch.Over the last year or more this place has gone downhill. The inside is dirty and has a bad smell and the service more times than not is nonexistent at the counter.They are definitely drive-through focused that really is your only chance of getting out in a timely manner.Even ordering mobile ahead of time the food is never ready.I have given them many chances, hoping they were just having an off day, but off days are now the norm at this location and I will no longer be going there.
Atmosphere: 1
Food: 3
Service: 1
Place was under stocked. French fries were cold and burgers had a garlic taste on them from not cleaning grill area.Parking: Dangerous to get out of when car is blocked what's coming out of drive thru. We have a truck and couldn't see what was coming.
Atmosphere: 2
Food: 1
Service: 3
Places smell like toilet water service is so bad even when you order in the app food still not ready till you ask for it for those who order in the drive-thru you probably don't really realize but as soon you walk in you smell it I won't be getting anything from this location anymore
Atmosphere: 1
Food: 1
Service: 1
THE ABSOLUTE WORST AND MOST DISGUSTING WENDYS I HAVE EVER BEEN TOO,ALL THE STAFF WERE RUDE AND RACIST AND THE BACK OF THE KITCHEN LOOKED LIKE A BOMB WENT OFF?IF 0 STARS WAS A THING THAT WOULD BE A COMPLIMENT TO THIS
Atmosphere: 1
Food: 1
Service: 1
Great place ?
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Cheeseburger Combo, Jr Cheeseburger, Biggie Bag, Wendy’S Taco Salad and Apple Pecan Chicken Salad, Wendy’S French Fries, Double Stack, 6 Piece French Toast Sticks Combo, Pineapple Mango Lemonade, French Fries, Spicy Chicken Sandwich, Vanilla Frosty
At 7:00 pm tonight I was in the drive through. One car in front of me was at the window to pick up food. The person on the speaker said “I’ll be right with you.” The car at window drove away. I said “ Hello” and again I’ll be right with you. I waited for 8 minutes without anyone taking my order. A line was behind me. I drove away and went to Five Guys where I got a much better meal for about the same price and no long wait.Wendy’s you should not be open if you don’t have enough staff to handle the customers. Or perhaps you should take a good long look at who was not doing their job on Wednesday evening, January 24, 2024.
Awful. Every single time I have gone, my order is wrong. I've never gone to this location and received the correct order. Costumer service is awful. There id a specific woman who works in the drive through that is rude for no reason. Avoid this location!
Restaurantji Recommends
Terrible service for a fast food place. Waited way too long for burgers.
Atmosphere: 4
Food: 3
Service: 1
The food was decent and what I would expect from a fast food joint. I ordered inside at the counter and ate inside. I now see why most people just go through the drive thru. The inside of the restaurant is so run down and dirty. The place could really use a deep clean and some updates.
Atmosphere: 1
Food: 3
Service: 3
This Wendy's is normally great today I got 5 meals all the burgers were either way overdone(hard as a rock) or raw the fries were dripping grease and gross ? to top it off they didn't offer a receipt or include one in the bag so no chance at getting my money back or replacement food. I'll definitely go to the other location from now
Atmosphere: 1
Food: 1
Service: 1
Worst and slowest service ever. I always regret when I stop at this location. Always takes forever. Nothing is ever right
Used to be good it's awful. Takes forever to get the food, order is NEVER right and stale. Only go to the one in Pittsford now. Come on Fairport location seriously