Tim Hortons

1563 Spencerport Rd, Gates
(585) 247-1470

Recent Reviews

Abigail Post

I went on April 21, 2024, at around 10:50 am, through the drive thru. I wish I knew the staff names, they were wonderful, going above and beyond on our order. We took a little long to order but the staff were so sweet and patient despite it being quite busy. Unlike other locations I have been to, they had the order correct and well done. Highly recommend this location.

Atmosphere: 5

Food: 5

Service: 5

Wayne Boudreaux

Just whent through the dive threw. Wanted an extra large black with cream and sugar on the side. With a culler. Came to $4.48. Got the coffee, no culler and $0.12 change for $5. ?

Atmosphere: 2

Food: 1

Service: 1

Brooke Closson

This location either needs new management or to be shut down lol. Every time I go there’s a problem. Their menu shows soup and fountain drinks, they don’t do soup or fountain drinks. 90 percent of the time I ask for a frozen drink they can’t make frozen drinks. Today I ordered a wrap, they can’t use the grill so I switched to a tuna salad, then I’m told they don’t have buns. I feel so bad for the poor workers having to constantly let down customers when it’s not their fault. Then when I do receive my meal it’s like a sprinkle of chips and the smallest little sandwich. The only reason I went here is because guidas is closed. They desperately need to get it together over there. Not great.

Atmosphere: 1

Food: 1

Service: 2

Matthew Kleehammer

Go here to grab coffee on the way to work. the line is always short and the service is always fast and the staff are always friendly. This is rare in the world of fast food coffee shops!

Atmosphere: 4

Food: 4

Service: 5

Recommended dishes: Crispy Chicken, Bacon Egg, Grilled Cheese Panini, Chicken Bacon, Wrap, Doughnut, Chicken Panini, Bagel

Ron Tronnes Jr

If I could give 6 stars for service I would!!! I was craving Timbits, so I went to the drive thru and was greeted by Luis with a smile. He seemed to genuinely care about how I was doing and wished me well when handing me the box of Timbits.Thanks Louis, keep up the great work and never let anyone spoil your positive energy!!!

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Doughnut

Thomas Reddick

Typically go and get a coffee and a croissant. The workers behind the counter are there just to do a job? Have to continually ask for napkins but that seems to be going on all over the place.

Atmosphere: 4

Food: 4

Service: 3

Jason Henry

My ice cap wasn't made right. It was the second tim hortons I went to. Why is it so hard for them to make one right.

Mike Wendt

One of the better Tim's hasn't

Atmosphere: 5

Food: 5

Service: 5

Patrick Chefalo

TimBits were great!

Atmosphere: 3

Food: 4

Service: 4

Samantha Fichter

Was just told they don’t serve soup when I know they do and it’s literally on the

Atmosphere: 1

Food: 1

Service: 1

Tony Cutaia

Stood at the counter for almost 10 minutes without anyone acknowledging me. Worst customer service at a tim hortons I've seen to date. I walked

Atmosphere: 1

Food: 1

Service: 1

J'Lou Brooke

Okay so outside atmosphere is quite lacking but sunny let it deter you. Dunkin is across the street but service is terrible, people are rude, at times they aren't making food for no reason. Tim's workers are pleasant and providing they have the stuff, they will get you in and out quickly, rarely a mistake with orders.

Atmosphere: 3

Food: 4

Service: 5

Recommended dishes: Bacon Egg

Nathan Charissis

Never have anything in stock. Run out of everything by 4:00PM. Service is slow. Only reason they are getting a 2 is because they usually don't mess up orders.

Sophia S.

Kinda disappointed :( just wanted a sweet treat but they got 2 out of four wrong.... GULP I asked for butter on my bagel but somehow I found cream cheese slathered on it . My friend got a drink frozen/blended even tho she didn't ask for it to be... but whatevs we'll still eat our food

Cat Lash

I just had to share because my 7 year old daughter and I went to this Tim Hortons location recently and she said “that’s a good TimHortons, they were nice even though there were and lot of people, and the food was ready fast and was so yummy.”

Atmosphere: 4

Food: 5

Service: 5

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