This review is based on the manager and customer service, not the taste (which was great).Food arrived in the hands of the driver, which I thought was weird they weren't in some protective bag to keep warm. I tipped the guy but I could feel the box was cold already, but assumed it was just the box in the cold, and the food would be hot at least.Wrong.Barely even considered warm. Opened the box and no heat emanated from it, same with the wings. It was like the guy drove with the windows open and heat off. Then I saw the burnt pepperoni and overdone crust, and I had to call it in. The manager says "cup and char pepperoni should be a little more done than usual." I said "I only order cup and char pepperoni so I know what it is supposed to look like. This pizza is CLEARLY burnt, plus it's cold, plus you forgot our wing sauce," He says "so you want a credit or something?" I almost lost it...I said I want you to remake the meal and I will come pick it up myself, and return this to you. I anticipated the manager being apologetic when I got there, to open the box and see the burnt pizza for himself, maybe give me a credit for the $6 delivery fee, but nope. Not a single word! He grabs the box, and brings somewhere else while a cordial young lady helped me out. I said no, you need to see what that pizza looked like and I showed her the pic. I said "does that look like a pizza you would want?" Her face said it all.The new food was good tho. Love the Old World pizza option, and the garlic parm wings sauce was very good, especially mixed with buffalo sauce. Definitely on the much smaller side tho, so keep that in mind for heavy wing eaters. If I order from them again, it would be pickup and I would need to verify the food before I leave. I recommend you do the same.
Just picked up some fried dough, it was a lot better than I thought it would be... Friendly staff, place looked
Atmosphere: 4
Food: 4
Service: 4
Donna Schudel
Wheelchair accessibility: Yes they have
Atmosphere: 2
Food: 5
Service: 5
Rebecca Burns
Whenever I've come here, whoever is at the counter is always nice. I'm not a fan of pizza but my son loves it so we get it occasionally and we always go to Mark's because it's his favorite.
Atmosphere: 4
Food: 4
Service: 5
Recommended dishes: Pepperoni Pizza
Elizabeth Garcia
We came in 1/2 hour after business openned to dine in. Food was great but we were very disappointed with cleanliness. When we went to wash our hands before eating the bathroom was filthy. Soap dispenser did not work. The toilet, floor and doorknob plus door itself were disgustingly dirty. When looking for a table to sit at the majority of the tables were dirty with food crumbs and grease. No spoons or forks in the utensils dispenser as well. It was all as if they didn't clean up the night before. Because, how is it possible that it can get that bad in just 1/2 hour after opening?
Always reliable to deliver good hot n fresh pizza mozzarella sticks ?
Atmosphere: 1
Food: 5
Service: 5
Aly Savich
Dietary restrictions: Great gluten free pizza options
Food: 5
Recommended dishes: Garlic Parmesan Wings
Victor Millan
We've been customers at the Greece locations for years. Today I tried to order so I can pick it up on my way home but I got a busy signal. NNot once but 4 times over a 20 minute period. I confirmed I had the right number and called a 5th time, busy signal. I decided I would just go and order in store and wait for it. I told the girl I don't know if you're aware but calls are getting just a busy signal, might have a phone problem. She said, I know we are very backed up. I didn't see anyone on the phone but it was definitely busy. When she asked how long a wait it would be for a pizza and wings she was told "Tell him it's like 45 to 60 minutes".My thing is why not answer the phone and notify people you are very busy and backed up so it will be a much longer wait? People can decide for themselves if they are willing to wait or not. Instead I tried for 20 minutes to call, I drove 10 minutes from work and then I'd have to wait another hour. That's enough to make anyone annoyed. I simply walked out instead of making a scene. VERY disappointed with the one pizza place we use for home and the one we tell 194 residents to use at work.
Atmosphere: 1
Food: 4
Service: 1
Jimmy
Pizza is always great. Very consistent. Staff are kind and
Atmosphere: 5
Food: 5
Service: 5
Sue Yaniga
Sorry, this is the 3rd time we've had a cold pizza delivered. Won't try them again.
Absolutely amazing pizza and wings. Always hit this location when coming into Rochester because the service is fast and professional. Food is always hot and ready when you arrive to pick up, and they always have to go silverware and napkins, plates available. Prices are incredible for what you get. Definitely recommend ? hitting Mark's Pizza when in Rochester, NY.
We ordered pizza and calzone. Unfortunately the ham Was sour. I called and got no where. We will no longer order from here.
Food: 2
Service: 2
laura Peterson
Ordered medium pizza..only had 6 slices..size is smaller now and price is more..very few peppers an onion..could count 2 on each slice..felt like I ordered from Dominos..never again..Tom n Nancys is better by a 1000%
Atmosphere: 1
Food: 2
Service: 4
Aja Al-harbawi
Digusting!Beware do not order from them. I ordered something small on purpose because of there reviews. They couldn't even COOK chicken tenders. Very disgusting and cold, LOOKS LIKE HE WAS EATING FROM IT CAUSE THE BOX WAS COLD AND GREASY! DONT ORDER FROM HERE RUN!
Atmosphere: 1
Food: 1
Service: 1
yess'yess deedee
How my pizza arrived only recieved a “credit to my acct”
This review is based on the manager and customer service, not the taste (which was great).Food arrived in the hands of the driver, which I thought was weird they weren't in some protective bag to keep warm. I tipped the guy but I could feel the box was cold already, but assumed it was just the box in the cold, and the food would be hot at least.Wrong.Barely even considered warm. Opened the box and no heat emanated from it, same with the wings. It was like the guy drove with the windows open and heat off. Then I saw the burnt pepperoni and overdone crust, and I had to call it in. The manager says "cup and char pepperoni should be a little more done than usual." I said "I only order cup and char pepperoni so I know what it is supposed to look like. This pizza is CLEARLY burnt, plus it's cold, plus you forgot our wing sauce," He says "so you want a credit or something?" I almost lost it...I said I want you to remake the meal and I will come pick it up myself, and return this to you. I anticipated the manager being apologetic when I got there, to open the box and see the burnt pizza for himself, maybe give me a credit for the $6 delivery fee, but nope. Not a single word! He grabs the box, and brings somewhere else while a cordial young lady helped me out. I said no, you need to see what that pizza looked like and I showed her the pic. I said "does that look like a pizza you would want?" Her face said it all.The new food was good tho. Love the Old World pizza option, and the garlic parm wings sauce was very good, especially mixed with buffalo sauce. Definitely on the much smaller side tho, so keep that in mind for heavy wing eaters. If I order from them again, it would be pickup and I would need to verify the food before I leave. I recommend you do the same.
Atmosphere: 1
Food: 5
Service: 1
Recommended dishes: Pepperoni Pizza, Garlic Parmesan Wings
Just picked up some fried dough, it was a lot better than I thought it would be... Friendly staff, place looked
Atmosphere: 4
Food: 4
Service: 4
Wheelchair accessibility: Yes they have
Atmosphere: 2
Food: 5
Service: 5
Whenever I've come here, whoever is at the counter is always nice. I'm not a fan of pizza but my son loves it so we get it occasionally and we always go to Mark's because it's his favorite.
Atmosphere: 4
Food: 4
Service: 5
Recommended dishes: Pepperoni Pizza
We came in 1/2 hour after business openned to dine in. Food was great but we were very disappointed with cleanliness. When we went to wash our hands before eating the bathroom was filthy. Soap dispenser did not work. The toilet, floor and doorknob plus door itself were disgustingly dirty. When looking for a table to sit at the majority of the tables were dirty with food crumbs and grease. No spoons or forks in the utensils dispenser as well. It was all as if they didn't clean up the night before. Because, how is it possible that it can get that bad in just 1/2 hour after opening?
Atmosphere: 2
Food: 5
Service: 4
Recommended dishes: Pepperoni Pizza, Garlic Parmesan Wings
Always reliable to deliver good hot n fresh pizza mozzarella sticks ?
Atmosphere: 1
Food: 5
Service: 5
Dietary restrictions: Great gluten free pizza options
Food: 5
Recommended dishes: Garlic Parmesan Wings
We've been customers at the Greece locations for years. Today I tried to order so I can pick it up on my way home but I got a busy signal. NNot once but 4 times over a 20 minute period. I confirmed I had the right number and called a 5th time, busy signal. I decided I would just go and order in store and wait for it. I told the girl I don't know if you're aware but calls are getting just a busy signal, might have a phone problem. She said, I know we are very backed up. I didn't see anyone on the phone but it was definitely busy. When she asked how long a wait it would be for a pizza and wings she was told "Tell him it's like 45 to 60 minutes".My thing is why not answer the phone and notify people you are very busy and backed up so it will be a much longer wait? People can decide for themselves if they are willing to wait or not. Instead I tried for 20 minutes to call, I drove 10 minutes from work and then I'd have to wait another hour. That's enough to make anyone annoyed. I simply walked out instead of making a scene. VERY disappointed with the one pizza place we use for home and the one we tell 194 residents to use at work.
Atmosphere: 1
Food: 4
Service: 1
Pizza is always great. Very consistent. Staff are kind and
Atmosphere: 5
Food: 5
Service: 5
Sorry, this is the 3rd time we've had a cold pizza delivered. Won't try them again.
Restaurantji Recommends
Absolutely amazing pizza and wings. Always hit this location when coming into Rochester because the service is fast and professional. Food is always hot and ready when you arrive to pick up, and they always have to go silverware and napkins, plates available. Prices are incredible for what you get. Definitely recommend ? hitting Mark's Pizza when in Rochester, NY.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Pepperoni Pizza, Garlic Parmesan Wings
We ordered pizza and calzone. Unfortunately the ham Was sour. I called and got no where. We will no longer order from here.
Food: 2
Service: 2
Ordered medium pizza..only had 6 slices..size is smaller now and price is more..very few peppers an onion..could count 2 on each slice..felt like I ordered from Dominos..never again..Tom n Nancys is better by a 1000%
Atmosphere: 1
Food: 2
Service: 4
Digusting!Beware do not order from them. I ordered something small on purpose because of there reviews. They couldn't even COOK chicken tenders. Very disgusting and cold, LOOKS LIKE HE WAS EATING FROM IT CAUSE THE BOX WAS COLD AND GREASY! DONT ORDER FROM HERE RUN!
Atmosphere: 1
Food: 1
Service: 1
How my pizza arrived only recieved a “credit to my acct”
Food: 1
Service: 1