Moe's Southwest Grill, commonly known simply as Moe's, is an American chain of fast casual restaurants specializing in Mexican-inspired foods such as tacos, burritos, quesadillas, nachos, and burrito bowls. The name "Moe's" doesn't stand for anything specific; instead, it's meant to give a friendly, approachable vibe to the dining experience.Founded in Atlanta, Georgia, in December 2000, Moe's quickly differentiated itself in the crowded fast-casual Mexican market with its emphasis on fresh ingredients, customizable menu options, and a distinctive restaurant atmosphere marked by a fun and engaging dining experience. One of Moe's hallmarks is greeting customers with a hearty "Welcome to Moe's!" as they enter the restaurant, reinforcing the chain's commitment to a warm and welcoming environment.Moe's also stands out for its pop culture-themed menu items, with names like the "Homewrecker" burrito, "Close Talker" salad, and "John Coctostan" quesadilla, adding an element of humor and relatability to the dining experience. The chain is committed to serving food made with fresh, high-quality ingredients, offering options for various dietary preferences including vegetarian, vegan, and gluten-free choices.From a personal perspective, Moe's can be a decent standby for some quick Mexican food when in a pinch, but the offerings often come across as somewhat bland and lacking in flavor or a memorable dining experience. While the staff is generally nice and accommodating, making it a suitable option for a quick bite, it wouldn’t be high on the list when craving a more authentic or flavorful Mexican meal.Over the years, Moe's has expanded significantly and now operates hundreds of locations across the United States and abroad. The chain is part of the larger Focus Brands group, which also includes well-known brands like Cinnabon, Auntie Anne's, and Carvel.Despite its popularity and wide availability, staying true to its original concept while also innovating with new menu items, limited-time offerings, and embracing digital ordering and loyalty programs to cater to the evolving needs of its customers, Moe's might not always satisfy those looking for a more authentic or richly flavored Mexican dining experience.
Atmosphere: 3
Food: 3
Service: 3
Recommended dishes: Bowl, Burrito
Erinn
I get this location doesn’t care about how they serve customer or how they serve the food- but this location is the worst . They company wants to save money with portion sizes - but for the price once soggy scoop of meat is disgusting . You don’t use slotted spoons anymore for the beef?? That’s disgusting - then Atleast cook it right so it’s not basically watery with the juices . All the workers here are a joke too .
Atmosphere: 1
Food: 1
Service: 1
Jess Bevelacqua
hate this location with burning passion. i went and got 15 chips. yes i counted. i spent 18 dollars on a burrito with hardly any meat on it. it makes me rlly sad bc i love moes but this location blows it every single
Atmosphere: 3
Food: 1
Service: 1
Jessica Scritchfield
Very disappointed in this particular location. I seemed to have forgotten that we had a similar experience last time (about 6 months ago) when we ordered online. It was over $70 for one adult and four children, and the portion sizes were tiny. None of us eat a ton by any means, so this is really saying a lot. I had to ask twice for extra protein because on each meal there was maybe 1/8 cup given, yet insane portions of rice, and very stingy on vegetables, too. I understand that meat and produce are the expensive parts of the meal, but I shouldn’t be paying $70 for pretty much just rice. And everyone was still hungry!
Atmosphere: 2
Food: 2
Service: 2
Mickey Spak
Had carryout from this location. Had a bowl and it wasn't very full. Although they gave us a decent bag of chips.
Atmosphere: 4
Food: 4
Service: 3
Recommended dishes: Burrito Bowl
Matt
I’ve been going to Moe’s for years ,and it seems like the quality/quantity of food has really gone down. This location especially has to work on the quality of the food they’re producing. The only menu item that is good is the queso.
Atmosphere: 3
Food: 2
Service: 3
Nicole Nephew
I walked in and there was 3 ladies standing behind the counter and not one of them greeted me or even made eye contact. A guy had to come from the back to help me and he coughed on his hands before he put gloves on. The food station was a complete mess. The lettuce was mixed in with the onions and olives etc. and then they have the nerve to ask if I want to leave a tip LOL here’s your tip.. do your job better.
Atmosphere: 1
Food: 1
Service: 1
Stephanie Cunningham
First of all, no smiles or “ welcome to moes” from any of the workers. Everyone working seemed miserable. The food station was filthy and didn’t look like it was cleaned all day. The guy making the burritos literally slopped all of the food on the shell making a huge mess and barely closed up the burritos. He pulled up his pants with gloves on and continued to make my food without changing gloves ! I asked why I got charged an extra dollar per burrito for all of the food and they said I got white meat chicken and it was “premium meat” I was never offered an alternative. The girl told me that the other chicken option was spicy… my kids won’t eat that so I was forced to pay extra. They forgot my queso so I had to wait for it after everything. This place isn’t worth the money anymore, they skimp on meat and the service is terrible. Moes has seriously deteriorated. We won’t be returning.
Atmosphere: 1
Food: 1
Service: 1
Tom Tyler (Tsquare7)
The food I got was good, however, what I got wasn't what I ordered. I called the store and got a response from the manager the next day offering to make it right. I'll be
Atmosphere: 5
Food: 4
Service: 3
Recommended dishes: Burrito Bowl
Ashleigh Krantz
I feel like I’m being gaslit over people liking Moe’s. The ground beef tastes exactly like school cafeteria beef. I’ve ordered queso twice and never received it, and they never put all the ingredients on the items. The price is insane for this poor quality of food and service. I won’t be returning.
Delicious food very consistant. Best fast food around and only place I go for fast food!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Guacamole, Bowl
vonna leiqhrice
Disappointing I will not be back good on the line was old and nasty the drink machine wasn’t very clean and out of flavors none of the pops tasted how they should they were lacking carbonation and flavor!!!!!!! The young men on the line do not seem to like there jobs they didn’t smile not once and have attitudes the girl at the register with the star stickers on her cheeks was so cute and sweet thou I will not take that from her she was the only good thing about the whole experience this was on 11/26/23 around 6 pm so whoever this young lady was thank you for your wonderful service and smile at the register my daughter loved herKid-friendliness: The young lady working the register was very friendly and my daughter loved her she was the best part of the whole experience
Atmosphere: 1
Food: 1
Service: 1
Stephanie C.
We love when we pay for queso and then they don't put it in your bag!!! Won't be returning. paid for one $20 meal
Mrs Lorrai
Overall place & food is good. Although their rice has gone downhill because it taste really salty. It never used to taste so salty. I thought it was an off day for the rice but nope. So I won't be coming here for a while.
Moe's Southwest Grill, commonly known simply as Moe's, is an American chain of fast casual restaurants specializing in Mexican-inspired foods such as tacos, burritos, quesadillas, nachos, and burrito bowls. The name "Moe's" doesn't stand for anything specific; instead, it's meant to give a friendly, approachable vibe to the dining experience.Founded in Atlanta, Georgia, in December 2000, Moe's quickly differentiated itself in the crowded fast-casual Mexican market with its emphasis on fresh ingredients, customizable menu options, and a distinctive restaurant atmosphere marked by a fun and engaging dining experience. One of Moe's hallmarks is greeting customers with a hearty "Welcome to Moe's!" as they enter the restaurant, reinforcing the chain's commitment to a warm and welcoming environment.Moe's also stands out for its pop culture-themed menu items, with names like the "Homewrecker" burrito, "Close Talker" salad, and "John Coctostan" quesadilla, adding an element of humor and relatability to the dining experience. The chain is committed to serving food made with fresh, high-quality ingredients, offering options for various dietary preferences including vegetarian, vegan, and gluten-free choices.From a personal perspective, Moe's can be a decent standby for some quick Mexican food when in a pinch, but the offerings often come across as somewhat bland and lacking in flavor or a memorable dining experience. While the staff is generally nice and accommodating, making it a suitable option for a quick bite, it wouldn’t be high on the list when craving a more authentic or flavorful Mexican meal.Over the years, Moe's has expanded significantly and now operates hundreds of locations across the United States and abroad. The chain is part of the larger Focus Brands group, which also includes well-known brands like Cinnabon, Auntie Anne's, and Carvel.Despite its popularity and wide availability, staying true to its original concept while also innovating with new menu items, limited-time offerings, and embracing digital ordering and loyalty programs to cater to the evolving needs of its customers, Moe's might not always satisfy those looking for a more authentic or richly flavored Mexican dining experience.
Atmosphere: 3
Food: 3
Service: 3
Recommended dishes: Bowl, Burrito
I get this location doesn’t care about how they serve customer or how they serve the food- but this location is the worst . They company wants to save money with portion sizes - but for the price once soggy scoop of meat is disgusting . You don’t use slotted spoons anymore for the beef?? That’s disgusting - then Atleast cook it right so it’s not basically watery with the juices . All the workers here are a joke too .
Atmosphere: 1
Food: 1
Service: 1
hate this location with burning passion. i went and got 15 chips. yes i counted. i spent 18 dollars on a burrito with hardly any meat on it. it makes me rlly sad bc i love moes but this location blows it every single
Atmosphere: 3
Food: 1
Service: 1
Very disappointed in this particular location. I seemed to have forgotten that we had a similar experience last time (about 6 months ago) when we ordered online. It was over $70 for one adult and four children, and the portion sizes were tiny. None of us eat a ton by any means, so this is really saying a lot. I had to ask twice for extra protein because on each meal there was maybe 1/8 cup given, yet insane portions of rice, and very stingy on vegetables, too. I understand that meat and produce are the expensive parts of the meal, but I shouldn’t be paying $70 for pretty much just rice. And everyone was still hungry!
Atmosphere: 2
Food: 2
Service: 2
Had carryout from this location. Had a bowl and it wasn't very full. Although they gave us a decent bag of chips.
Atmosphere: 4
Food: 4
Service: 3
Recommended dishes: Burrito Bowl
I’ve been going to Moe’s for years ,and it seems like the quality/quantity of food has really gone down. This location especially has to work on the quality of the food they’re producing. The only menu item that is good is the queso.
Atmosphere: 3
Food: 2
Service: 3
I walked in and there was 3 ladies standing behind the counter and not one of them greeted me or even made eye contact. A guy had to come from the back to help me and he coughed on his hands before he put gloves on. The food station was a complete mess. The lettuce was mixed in with the onions and olives etc. and then they have the nerve to ask if I want to leave a tip LOL here’s your tip.. do your job better.
Atmosphere: 1
Food: 1
Service: 1
First of all, no smiles or “ welcome to moes” from any of the workers. Everyone working seemed miserable. The food station was filthy and didn’t look like it was cleaned all day. The guy making the burritos literally slopped all of the food on the shell making a huge mess and barely closed up the burritos. He pulled up his pants with gloves on and continued to make my food without changing gloves ! I asked why I got charged an extra dollar per burrito for all of the food and they said I got white meat chicken and it was “premium meat” I was never offered an alternative. The girl told me that the other chicken option was spicy… my kids won’t eat that so I was forced to pay extra. They forgot my queso so I had to wait for it after everything. This place isn’t worth the money anymore, they skimp on meat and the service is terrible. Moes has seriously deteriorated. We won’t be returning.
Atmosphere: 1
Food: 1
Service: 1
The food I got was good, however, what I got wasn't what I ordered. I called the store and got a response from the manager the next day offering to make it right. I'll be
Atmosphere: 5
Food: 4
Service: 3
Recommended dishes: Burrito Bowl
I feel like I’m being gaslit over people liking Moe’s. The ground beef tastes exactly like school cafeteria beef. I’ve ordered queso twice and never received it, and they never put all the ingredients on the items. The price is insane for this poor quality of food and service. I won’t be returning.
Food: 1
Service: 1
Restaurantji Recommends
Everything was great! Thank you
Delicious food very consistant. Best fast food around and only place I go for fast food!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Guacamole, Bowl
Disappointing I will not be back good on the line was old and nasty the drink machine wasn’t very clean and out of flavors none of the pops tasted how they should they were lacking carbonation and flavor!!!!!!! The young men on the line do not seem to like there jobs they didn’t smile not once and have attitudes the girl at the register with the star stickers on her cheeks was so cute and sweet thou I will not take that from her she was the only good thing about the whole experience this was on 11/26/23 around 6 pm so whoever this young lady was thank you for your wonderful service and smile at the register my daughter loved herKid-friendliness: The young lady working the register was very friendly and my daughter loved her she was the best part of the whole experience
Atmosphere: 1
Food: 1
Service: 1
We love when we pay for queso and then they don't put it in your bag!!! Won't be returning. paid for one $20 meal
Overall place & food is good. Although their rice has gone downhill because it taste really salty. It never used to taste so salty. I thought it was an off day for the rice but nope. So I won't be coming here for a while.
Atmosphere: 4
Food: 3
Service: 4
Recommended dishes: Chips & Dip Trio, Tacos, Nachos, Quesadilla