Cashier Megan was very friendly. Unfortunately, she upset the manager on duty when she asked for more $1 Bill's for her register. Phoenix (mod) came up to the front counter and started slamming things around then shoved the money towards Megan. Fast forward to receiving the food... a piece of my husband's chicken was under cooked. He showed Phoenix who said he would not replace it because he had taken a bite out of it. Then stormed to the back while saying "what the **** is wrong with people today?" I let that go.He plopped a new piece of chicken wrapped in tissue paper into my husband's hand.We sit down to eat our food and I can hear Phoenix talking about us to the crew. Called my husband an a -hole.But wait, theres more.... we had a total of 1 bite each when I had enough. I told Phoenix I wanted my money back because I did not appreciate how he was treating us. He told me he would not do that as I had ate the food (which was sitting on the counter in front of us). After going back and forth, he finally gave me my money back.
Atmosphere: 1
Food: 1
Service: 1
Loafus Crambuckle
Awful to go to. Very slow and inattentive staff, they enjoy hiding in the back and hope you’ll leave before taking your order.
thomas downey
It's a good KFC. Everything as you would expect. Use the app for
Atmosphere: 5
Food: 5
Service: 5
Oscar
The clerk was friendly, the kitchen crew efficient and fast! My only complaint is that the biscuits are always mushy inside, not thoroughly cooked inside. Perhaps due to the fast paced demand, they biscuits are pulled out of the oven too soon, or maybe the oven thermostat is inaccurate..Parking: The entrance into the Ithaca KFC parking lot is also the exit, but there isn't sufficient space to easily make a k-turn. If you park in their lot, it's a chore.
Atmosphere: 4
Food: 4
Service: 5
Recommended dishes: Chicken Pot Pie, Mac & Cheese, PC Chicken
Marissa Harris
I wish I could give this a zero star review. I rarely write reviews but I am shaking after the awful experience I just had at this location.When we pulled up to the drive thru speaker, we had to repeat our order NUMEROUS times. We asked for 4 chicken little sandwiches and a chicken nugget combo. When we got to the window, the total was $14. That didn’t sound right so we double checked the order, we were rang up for 2 chicken littles and the combo. When we asked for the 2 other chicken littles to be added(even though we ordered these at the speaker) he rang up us for 2 large chicken sandwiches. When we saw this, we asked for the right items to be rung up and were told they couldn’t??? I’ve never heard of an establishment not having the ability to cancel out a transaction. Anyways, we were offered food to makeup the price difference… we didn’t need any extra food. We ordered what we wanted to eat…we ended up agreeing to getting more food and they wouldn’t even offer us the equivalent of what they charged!!!!The manager then screamed at us telling us to leave the drive thru or he would call the police???? We had a fussy baby in the back seat, we were just trying to get the money refunded that was wrongfully rang up after making several mistakes already. A call to corporate has been made and I’m writing this review in an attempt to get someone’s attention because of how disgusting that entire experience was. Oh, and picture of our food to see how nicely it was THROWN in the bag.
Atmosphere: 1
Food: 1
Service: 1
Kelly Grey
Chicken was old I could only eat one piece and before I left a gentleman can in I hollered you have customers out her he got totally got ignored and left why are we paying 15.00 an hour and trust me they were not
Atmosphere: 1
Food: 1
Service: 2
Matt Stiadle
Rude employees. Witnessed an employee throw a handful of lids at a customer who asked for one, making the poor female customer cry.This is a very poor location. I would not recommend it to anyone. If the manager is reading this, I'd love to speak to you.
Food: 5
Service: 1
Recommended dishes: Potatoes, Sandwich
Sheila Cornell
It was dirty with food all over the floor, garbage cans overflowing and the drink station was sticky all over. The staff were rude and orders were all messed up. One chicken "tender" looked like something you scrape off the bottom of the basket. All around disgusting.
Atmosphere: 1
Food: 2
Service: 1
Laura B.
At the drive-thru, I asked for a 3 piece with 2 sides. I asked if it was dark meat or mixed dark and white, and he said its a drumstick and two thighs. The price was 12.19. I got home and, there were only two pieces in the box.
Sub zero SCORPION
The service was terrible, I ordered three portions of fries and they only gave me 1 and they didn't take care of me very kindly
Stopped by here passing through on a job.Had to use restroom to wash and it was well maintained. So that was great!They were obviously understaffed but everything was as good as it should be, just delayed.I needed sauces that they missed for my dine in visit and after seating, went back to the counter and the drive thru lady stepped up to help!Great crew that day!Good job.
Atmosphere: 3
Food: 5
Service: 4
Recommended dishes: Chicken Sandwich
Kimberly M.
The absolute worst. Fry your chicken at home. They messaged me an hour and a half after placing a delivery order to say that there was no food left at all and suggested I cancel my order. They offered me no other option until the delivery person insisted that there must be some substitution. By that time, I was so turned off by the wait time and experience that I canceled. I will never order from here again and I definitely will be telling everyone with ears about this experience.
Donna Douglas
The food was good, but service sucked. Waited 10 minutes at front counter. No one acknowledged me till I said "ok I'm done waiting," and then a girl decided to ask me what I wanted.
Atmosphere: 2
Food: 4
Service: 1
Recommended dishes: Chicken Box
Mark Rich
Went for lunch yesterday waited over 20 minutes after I ordered simple order 3chicken tenders and fries.did not get them.asked for refund.did not get it.walked out the door. terrible service.
Infinite Harvester
1. Super long waiting time (>50 minutes).2. Dirty environment with heavy grease mark near the entrance.3. Unpleasant frying fat smell filled in the space.4. Unfriendly staff who kept looking for excuses for the long wait.
Cashier Megan was very friendly. Unfortunately, she upset the manager on duty when she asked for more $1 Bill's for her register. Phoenix (mod) came up to the front counter and started slamming things around then shoved the money towards Megan. Fast forward to receiving the food... a piece of my husband's chicken was under cooked. He showed Phoenix who said he would not replace it because he had taken a bite out of it. Then stormed to the back while saying "what the **** is wrong with people today?" I let that go.He plopped a new piece of chicken wrapped in tissue paper into my husband's hand.We sit down to eat our food and I can hear Phoenix talking about us to the crew. Called my husband an a -hole.But wait, theres more.... we had a total of 1 bite each when I had enough. I told Phoenix I wanted my money back because I did not appreciate how he was treating us. He told me he would not do that as I had ate the food (which was sitting on the counter in front of us). After going back and forth, he finally gave me my money back.
Atmosphere: 1
Food: 1
Service: 1
Awful to go to. Very slow and inattentive staff, they enjoy hiding in the back and hope you’ll leave before taking your order.
It's a good KFC. Everything as you would expect. Use the app for
Atmosphere: 5
Food: 5
Service: 5
The clerk was friendly, the kitchen crew efficient and fast! My only complaint is that the biscuits are always mushy inside, not thoroughly cooked inside. Perhaps due to the fast paced demand, they biscuits are pulled out of the oven too soon, or maybe the oven thermostat is inaccurate..Parking: The entrance into the Ithaca KFC parking lot is also the exit, but there isn't sufficient space to easily make a k-turn. If you park in their lot, it's a chore.
Atmosphere: 4
Food: 4
Service: 5
Recommended dishes: Chicken Pot Pie, Mac & Cheese, PC Chicken
I wish I could give this a zero star review. I rarely write reviews but I am shaking after the awful experience I just had at this location.When we pulled up to the drive thru speaker, we had to repeat our order NUMEROUS times. We asked for 4 chicken little sandwiches and a chicken nugget combo. When we got to the window, the total was $14. That didn’t sound right so we double checked the order, we were rang up for 2 chicken littles and the combo. When we asked for the 2 other chicken littles to be added(even though we ordered these at the speaker) he rang up us for 2 large chicken sandwiches. When we saw this, we asked for the right items to be rung up and were told they couldn’t??? I’ve never heard of an establishment not having the ability to cancel out a transaction. Anyways, we were offered food to makeup the price difference… we didn’t need any extra food. We ordered what we wanted to eat…we ended up agreeing to getting more food and they wouldn’t even offer us the equivalent of what they charged!!!!The manager then screamed at us telling us to leave the drive thru or he would call the police???? We had a fussy baby in the back seat, we were just trying to get the money refunded that was wrongfully rang up after making several mistakes already. A call to corporate has been made and I’m writing this review in an attempt to get someone’s attention because of how disgusting that entire experience was. Oh, and picture of our food to see how nicely it was THROWN in the bag.
Atmosphere: 1
Food: 1
Service: 1
Chicken was old I could only eat one piece and before I left a gentleman can in I hollered you have customers out her he got totally got ignored and left why are we paying 15.00 an hour and trust me they were not
Atmosphere: 1
Food: 1
Service: 2
Rude employees. Witnessed an employee throw a handful of lids at a customer who asked for one, making the poor female customer cry.This is a very poor location. I would not recommend it to anyone. If the manager is reading this, I'd love to speak to you.
Food: 5
Service: 1
Recommended dishes: Potatoes, Sandwich
It was dirty with food all over the floor, garbage cans overflowing and the drink station was sticky all over. The staff were rude and orders were all messed up. One chicken "tender" looked like something you scrape off the bottom of the basket. All around disgusting.
Atmosphere: 1
Food: 2
Service: 1
At the drive-thru, I asked for a 3 piece with 2 sides. I asked if it was dark meat or mixed dark and white, and he said its a drumstick and two thighs. The price was 12.19. I got home and, there were only two pieces in the box.
The service was terrible, I ordered three portions of fries and they only gave me 1 and they didn't take care of me very kindly
Restaurantji Recommends
Stopped by here passing through on a job.Had to use restroom to wash and it was well maintained. So that was great!They were obviously understaffed but everything was as good as it should be, just delayed.I needed sauces that they missed for my dine in visit and after seating, went back to the counter and the drive thru lady stepped up to help!Great crew that day!Good job.
Atmosphere: 3
Food: 5
Service: 4
Recommended dishes: Chicken Sandwich
The absolute worst. Fry your chicken at home. They messaged me an hour and a half after placing a delivery order to say that there was no food left at all and suggested I cancel my order. They offered me no other option until the delivery person insisted that there must be some substitution. By that time, I was so turned off by the wait time and experience that I canceled. I will never order from here again and I definitely will be telling everyone with ears about this experience.
The food was good, but service sucked. Waited 10 minutes at front counter. No one acknowledged me till I said "ok I'm done waiting," and then a girl decided to ask me what I wanted.
Atmosphere: 2
Food: 4
Service: 1
Recommended dishes: Chicken Box
Went for lunch yesterday waited over 20 minutes after I ordered simple order 3chicken tenders and fries.did not get them.asked for refund.did not get it.walked out the door. terrible service.
1. Super long waiting time (>50 minutes).2. Dirty environment with heavy grease mark near the entrance.3. Unpleasant frying fat smell filled in the space.4. Unfriendly staff who kept looking for excuses for the long wait.
Atmosphere: 1
Food: 3
Service: 1