Usually my go to location, but today I went and waiting at the counter for over 10 mins only for no one to come help, I said hello a few times, no answer. When I walked towards the register, I saw a guy just hanging out with this employee... like they totally didn't hear anything or want to help. Terrible service & probably shouldn't let non-employees in street clothes hang out in the back.
Leylushka Mumusha
cringeVegetarian options: yu
Atmosphere: 1
Food: 1
Service: 1
Recommended dishes: Spicy Italian, Lay’S Classic, Vitamin Water xxx, Turkey Cali Club
Savannah Jean-Pharuns
I was at the mall with my black friends. It was 5pm. I asked if they’re open and that i’m ready to order. The woman told me no theyre about to close. I then go get food somewhere else and I come back and she’s serving one person. I asked her again weren’t they closed and she said the man she served always comes for vegetables. I said ok. I saw again another pile of customers being served. I then realized she was just being rude and probably racist since she was serving white people only. They didn’t close till 9pm.
Josh L.
This Subway is quiet and has great service. The only thing is the store seems to be understaffed which makes for long wait times. There was only one person making orders sadly. Plenty of parking even if the store is busy which is nice. The Mexicali I ordered was tasty and well made, will be coming again soon!
B
Place is nice and the workers are kind. The food is good quality and tastes good. Would recommend going.
Atmosphere: 4
Food: 5
Service: 5
Erin Filmer
Just got a sub and it’s literal trash. Can’t even eat it. Bun is WET, not soggy, WET. Half of it fell out of the bun when I opened the wrapper. Idk if that’s because she put so much mayo on it or because none of the toppings were even secured in bun to begin with. Tuna is old and she didn’t even spread it. Tomatoes are old. I only even went here because I have coupons but upon walking in the door they weren’t even accepting them.GARBAGE.
Atmosphere: 2
Food: 1
Service: 3
Sommaya H.
I prefer the Ithaca Mall subway to this one any day. The lady working there is rude and it is incredibly unsanitary. We watched the lady prepare someones sandwich with meat in it and use the same gloves on our sandwiches (I cannot have meat due to religious restrictions). She continued to wear these gloves to press buttons on the toaster and touch handles and kitchen equipment. After covid you would think they take hygiene more seriously but its clear they don’t care at all. They also
Tommy J.
Great subway. Sandwiches were fresh and tasty. Exactly what I wanted. Service is very friendly and fast.
Nick Dean
I was there in person ordering a sandwich and had to wait for other sandwiches to be made that were ordered online and the people weren’t even there. I made a joking comment about it and like a flip of a switch my sandwich was thrown together and bagged without asking if I wanted anything added to it and. Also the girl making it wasn’t sociable at all, like she didn’t want to be there. I get the order online deal, but from my experience with the public, the people there in front of you take priority over an online order.
Meaghan Thorpe
Worst subway in Ithaca! They charge more than the others, they don't participate in the deals and I just waited 32 minutes for four subs when there weren't any other orders. Save some time and money and go to the subway in the mall.
Great in an out experience with consistant quality and definitely very friendly. Thank you!
Timothy Villalobos
Chronically understaffed and the order system is a mess. Would not recommend.
Zachariah C
Bread- delightfulMeat-good but they dont put enough onCheese-goodVeggies-great, always freshSauces- great, wide variety and all very flavorfulJust wish they used more meat on each sandwich, whether its ham, turkey, club or steak.
R.
Hardest working Subway folks I've ever seen. Orders are always right, ladies can be a bit abrasive, but they don't mean any harm. They seem stressed out, like they could use some help, but so long as you're polite and patient, it's a fine place to get a pretty decent sub.
Usually my go to location, but today I went and waiting at the counter for over 10 mins only for no one to come help, I said hello a few times, no answer. When I walked towards the register, I saw a guy just hanging out with this employee... like they totally didn't hear anything or want to help. Terrible service & probably shouldn't let non-employees in street clothes hang out in the back.
cringeVegetarian options: yu
Atmosphere: 1
Food: 1
Service: 1
Recommended dishes: Spicy Italian, Lay’S Classic, Vitamin Water xxx, Turkey Cali Club
I was at the mall with my black friends. It was 5pm. I asked if they’re open and that i’m ready to order. The woman told me no theyre about to close. I then go get food somewhere else and I come back and she’s serving one person. I asked her again weren’t they closed and she said the man she served always comes for vegetables. I said ok. I saw again another pile of customers being served. I then realized she was just being rude and probably racist since she was serving white people only. They didn’t close till 9pm.
This Subway is quiet and has great service. The only thing is the store seems to be understaffed which makes for long wait times. There was only one person making orders sadly. Plenty of parking even if the store is busy which is nice. The Mexicali I ordered was tasty and well made, will be coming again soon!
Place is nice and the workers are kind. The food is good quality and tastes good. Would recommend going.
Atmosphere: 4
Food: 5
Service: 5
Just got a sub and it’s literal trash. Can’t even eat it. Bun is WET, not soggy, WET. Half of it fell out of the bun when I opened the wrapper. Idk if that’s because she put so much mayo on it or because none of the toppings were even secured in bun to begin with. Tuna is old and she didn’t even spread it. Tomatoes are old. I only even went here because I have coupons but upon walking in the door they weren’t even accepting them.GARBAGE.
Atmosphere: 2
Food: 1
Service: 3
I prefer the Ithaca Mall subway to this one any day. The lady working there is rude and it is incredibly unsanitary. We watched the lady prepare someones sandwich with meat in it and use the same gloves on our sandwiches (I cannot have meat due to religious restrictions). She continued to wear these gloves to press buttons on the toaster and touch handles and kitchen equipment. After covid you would think they take hygiene more seriously but its clear they don’t care at all. They also
Great subway. Sandwiches were fresh and tasty. Exactly what I wanted. Service is very friendly and fast.
I was there in person ordering a sandwich and had to wait for other sandwiches to be made that were ordered online and the people weren’t even there. I made a joking comment about it and like a flip of a switch my sandwich was thrown together and bagged without asking if I wanted anything added to it and. Also the girl making it wasn’t sociable at all, like she didn’t want to be there. I get the order online deal, but from my experience with the public, the people there in front of you take priority over an online order.
Worst subway in Ithaca! They charge more than the others, they don't participate in the deals and I just waited 32 minutes for four subs when there weren't any other orders. Save some time and money and go to the subway in the mall.
Restaurantji Recommends
Good food nice people
Great in an out experience with consistant quality and definitely very friendly. Thank you!
Chronically understaffed and the order system is a mess. Would not recommend.
Bread- delightfulMeat-good but they dont put enough onCheese-goodVeggies-great, always freshSauces- great, wide variety and all very flavorfulJust wish they used more meat on each sandwich, whether its ham, turkey, club or steak.
Hardest working Subway folks I've ever seen. Orders are always right, ladies can be a bit abrasive, but they don't mean any harm. They seem stressed out, like they could use some help, but so long as you're polite and patient, it's a fine place to get a pretty decent sub.