For an airport restaurant, Loft is not a bad spot. Yes, some items could be better, but I doubt there's a full kitchen in any one of these restaurants. The food here is average, but not subpar, the coffee does the trick. There's one selling point for making your visit while you wait for your flight: the atmosphere is by far the best vibe in any other restaurant in this entire terminal. Plenty of seating, plenty of outlets, a cool bar to sit at, noise is limited, easy to order and pay for your food by way of QR code. Yes, at times you will wait a while for your food, so be sure you have plenty of time at the terminal while you wait.
Atmosphere: 4
Food: 3
Service: 3
Tom H
Wish I'd seen these reviews before. $43 for Reuben sandwich, fries and a beer, which they didn't have anyway. The guy at the bar consistently forgot everyone's drinks (wine, coffee, beers) and made an old fashioned with no ice in.
Atmosphere: 2
Food: 2
Service: 1
Yuka B.
Ate here in way back from Paris. In jet Blue terminal. Food not bad. Service slow. Chicken sandwich ok. Turkey sandwich salty.
Matt Hedlund
Ordered a coffee with half and half. Out of half and half. OK. Ordered bacon and eggs. "We are out of bacon, but we have bacon sausage." OK.They bring out raw, uncooked sausage. They put it on the skillet just long enough to lightly brown the outside.This place is going to get someone very very sick. Avoid.
Atmosphere: 3
Food: 1
Service: 2
Will Yandell
Overpriced, slow service,food quality is awful. Avoid if at all possible.
Atmosphere: 1
Food: 1
Service: 1
Patrick Jocelyn
I see the other negative reviews but I was surprised by my own experience while dining here. I ordered the pull pork and it was better than I thought it would be. All Terminal 5 restaurants require ordering through your phone which requires creating an account which is pretty annoying. Aside from that, there was plenty of space for me to eat, take out my lap top and get work done as well. Don't expect a 5-star restaurant experience. The Loft gets the job done while you wait for your flight to board. Strong 3 stars!
Atmosphere: 4
Food: 3
Service: 4
Taylor Lund
They messed up scrambled eggs. How do you mess up scrambled eggs!? They tasted like fish.Coffee was absolutely terrible. French toast was ok.There is no "service". You scan a QR code, order your own food, they collect your info to sell to advertisers, you pay and tip in advance, then they bring you your food.Up until I sent my eggs back and she had to tell me how to go into the app so I could process my own refund, the various folks we'd interacted with had said a total of 9 words to us.
Atmosphere: 3
Food: 1
Service: 1
Bethany Forest
First experience eating food in NYC. Ew. I mean I know it’s the airport but my espresso tasted like hotel coffee that had been sitting on the burner for 3 days, my husband’s eggs tasted like rotten fish and the service consisted of a total of exactly 4 words spoken to us the entire time. Yeah it’s cool that we can use our phones to order food but that’s not why we pay more to go to a restaurant. I used to wait tables and even I didn’t understand exactly what we were tipping for.
Atmosphere: 3
Food: 2
Service: 1
Felix Kim
This is the slowest service . To pay cash you need to wait someone to come over from the other side of the terminal to give them your money.
Service: 1
Mike D
No one acknowledged us when we sat down - no water on table - food came late , French fries were cold ,pastrami was awful - no one came and asked if all was ok - asked for an ice tea to go said we would have to pay $5 and they had no to go cups - no one seemed to care and most were just standing
I don't see why this place has such a bad rating!!! I showed up at approximately 5:15 in the morning, greeted very nicely, and took a seat at the bar. Unfortunately, in New York a bar can't serve until 6 AM so I ordered (via QR code) a latte instead. I also ordered breakfast of eggs, bacon,and some home fries and toast and it was delicious... and came out quickly. But the best part had to be after the bar opened. Nicole came on shift. Let me tell you, you want this woman to be your bartender! She is so friendly, attentive, and HILARIOUS! I definitely enjoyed my time waiting for my flight because of Nicole! Kudos!
Brandon E
Recently took a flight out of JFK on JetBlue and came across Loft accidently.Overall think these reviews are somewhat harsh. Had the Mediterranean wrap and thought it was reasonable in both taste and cost. Service was okay. You order on your phone by scanning your QR code. Took about 15 minutes to get my food. I believe the tab closes automatically after an hour. Atmosphere was nice. Was not super crowded despite being peak travel time two days before christmas .Overall, would say this place is adequate, especially if you want to get out of the hustle and bustle of JFK and the terminal. Won't be the best food you ever had but wasn't outright terrible like some of the reviews suggest.
Atmosphere: 4
Food: 4
Service: 4
Cliff S.
Had a couple of hours to kill in the Jet Blue terminal, and found heaven. Absolutely one of the best burgers Ive ever had. Added cheddar cheese, bacon and avocado. DELICIOUS! French fries are nothing special, so they need to step up their game with those.
Terry C.
Don't do it! 70$ for a beer and a wine. QRR did not work and that was only option. Go to the sports bar! An embarrassment to NY.
Susi Mendler
MD and Tricia were super nice and the coffee is good
For an airport restaurant, Loft is not a bad spot. Yes, some items could be better, but I doubt there's a full kitchen in any one of these restaurants. The food here is average, but not subpar, the coffee does the trick. There's one selling point for making your visit while you wait for your flight: the atmosphere is by far the best vibe in any other restaurant in this entire terminal. Plenty of seating, plenty of outlets, a cool bar to sit at, noise is limited, easy to order and pay for your food by way of QR code. Yes, at times you will wait a while for your food, so be sure you have plenty of time at the terminal while you wait.
Atmosphere: 4
Food: 3
Service: 3
Wish I'd seen these reviews before. $43 for Reuben sandwich, fries and a beer, which they didn't have anyway. The guy at the bar consistently forgot everyone's drinks (wine, coffee, beers) and made an old fashioned with no ice in.
Atmosphere: 2
Food: 2
Service: 1
Ate here in way back from Paris. In jet Blue terminal. Food not bad. Service slow. Chicken sandwich ok. Turkey sandwich salty.
Ordered a coffee with half and half. Out of half and half. OK. Ordered bacon and eggs. "We are out of bacon, but we have bacon sausage." OK.They bring out raw, uncooked sausage. They put it on the skillet just long enough to lightly brown the outside.This place is going to get someone very very sick. Avoid.
Atmosphere: 3
Food: 1
Service: 2
Overpriced, slow service,food quality is awful. Avoid if at all possible.
Atmosphere: 1
Food: 1
Service: 1
I see the other negative reviews but I was surprised by my own experience while dining here. I ordered the pull pork and it was better than I thought it would be. All Terminal 5 restaurants require ordering through your phone which requires creating an account which is pretty annoying. Aside from that, there was plenty of space for me to eat, take out my lap top and get work done as well. Don't expect a 5-star restaurant experience. The Loft gets the job done while you wait for your flight to board. Strong 3 stars!
Atmosphere: 4
Food: 3
Service: 4
They messed up scrambled eggs. How do you mess up scrambled eggs!? They tasted like fish.Coffee was absolutely terrible. French toast was ok.There is no "service". You scan a QR code, order your own food, they collect your info to sell to advertisers, you pay and tip in advance, then they bring you your food.Up until I sent my eggs back and she had to tell me how to go into the app so I could process my own refund, the various folks we'd interacted with had said a total of 9 words to us.
Atmosphere: 3
Food: 1
Service: 1
First experience eating food in NYC. Ew. I mean I know it’s the airport but my espresso tasted like hotel coffee that had been sitting on the burner for 3 days, my husband’s eggs tasted like rotten fish and the service consisted of a total of exactly 4 words spoken to us the entire time. Yeah it’s cool that we can use our phones to order food but that’s not why we pay more to go to a restaurant. I used to wait tables and even I didn’t understand exactly what we were tipping for.
Atmosphere: 3
Food: 2
Service: 1
This is the slowest service . To pay cash you need to wait someone to come over from the other side of the terminal to give them your money.
Service: 1
No one acknowledged us when we sat down - no water on table - food came late , French fries were cold ,pastrami was awful - no one came and asked if all was ok - asked for an ice tea to go said we would have to pay $5 and they had no to go cups - no one seemed to care and most were just standing
Atmosphere: 3
Food: 1
Service: 1
Restaurantji Recommends
I don't see why this place has such a bad rating!!! I showed up at approximately 5:15 in the morning, greeted very nicely, and took a seat at the bar. Unfortunately, in New York a bar can't serve until 6 AM so I ordered (via QR code) a latte instead. I also ordered breakfast of eggs, bacon,and some home fries and toast and it was delicious... and came out quickly. But the best part had to be after the bar opened. Nicole came on shift. Let me tell you, you want this woman to be your bartender! She is so friendly, attentive, and HILARIOUS! I definitely enjoyed my time waiting for my flight because of Nicole! Kudos!
Recently took a flight out of JFK on JetBlue and came across Loft accidently.Overall think these reviews are somewhat harsh. Had the Mediterranean wrap and thought it was reasonable in both taste and cost. Service was okay. You order on your phone by scanning your QR code. Took about 15 minutes to get my food. I believe the tab closes automatically after an hour. Atmosphere was nice. Was not super crowded despite being peak travel time two days before christmas .Overall, would say this place is adequate, especially if you want to get out of the hustle and bustle of JFK and the terminal. Won't be the best food you ever had but wasn't outright terrible like some of the reviews suggest.
Atmosphere: 4
Food: 4
Service: 4
Had a couple of hours to kill in the Jet Blue terminal, and found heaven. Absolutely one of the best burgers Ive ever had. Added cheddar cheese, bacon and avocado. DELICIOUS! French fries are nothing special, so they need to step up their game with those.
Don't do it! 70$ for a beer and a wine. QRR did not work and that was only option. Go to the sports bar! An embarrassment to NY.
MD and Tricia were super nice and the coffee is good