Probably one of the worst dining experiences of my life.Ordered food and it took almost an hour to be brought to me. While there were clearly issues going on in the kitchen, no member of staff could have come to inform me of the delay and I had to be continually be asking for an update. Thank god I didn't have to catch a flight quickly as I would have missed my flight. The customer service from the employees was non-existent.When the food finally came (I ordered shrimp tacos), the food was cold and stiff and flavourless.I can't understand how the food was so terrible.I will never return to this restaurant because as previously said, one of the worst dining experiences of my life.
Atmosphere: 1
Food: 1
Service: 1
Polom Construction
Relatively good food, considering we are on the airport waiting for our flight to VEGAS! We got Burritos and Pork quesadillas. Glass of Mexican beer.
Atmosphere: 4
Food: 4
Service: 5
Recommended dishes: Burrito
onica sinclair
Highly recommend checking this place out if you’re in JFK! Mia is awesome !! Super friendly and takes great care of you! & Steven the manager is super kind and welcoming !
Atmosphere: 5
Food: 5
Service: 5
David Garza
Horrible service ever in an airport and I been in 55 aiports around the world ?
Rafi F
Great place for breakfast. Take out and sit down available. No
Atmosphere: 5
Food: 5
Service: 5
Khadija Scott
I stopped by here before a flight in T5 and tried to check my food allergies. I was rudely told that they don’t know and I would have to go find that out myself. Horrible service. The staff needs to be trained to properly speak to customers and handle food allergies appropriately.
Atmosphere: 1
Food: 1
Service: 1
Indy Dhaliwal
We were here today having sum drinks and food. But they have nothing in stock. Lady bartender was very rude and racist. They don’t even have plates when we asked she said she can’t do anything because they done have dishwasher!! Not my problem. Don’t come here. It’s not worth of money. Expensive drinks we spent $275 here but no appreciation. Sucks
Atmosphere: 1
Food: 1
Service: 1
PiAntonio Ventura
The best place at the airport. They are helpful. And the food is delicious. Love that
Atmosphere: 5
Food: 5
Service: 5
Bobby Whalen
Just an awful dining experience. All the food in Terminal 5 is overpriced. No cashier to take to go orders. No manager available to pick up the slack for the missing cashier.
Atmosphere: 1
Food: 2
Service: 1
Lawrence Ramos
This is the most disgusting customer service I’ve ever received at the takeout place. It’s disturbing how the staff behind the counter behave. Management, either monitor your employees or get new ones. It’s evident they don’t want to work. They tried to give me sour cream as a salsa. They don’t even know what kind of food they serve.
20 minutes for a take our burger? One orde before me. employees just hanging out and enjoying
Atmosphere: 1
Food: 1
Service: 1
J Maynor
1/11/24... Think of this as a cafeteria with an amazing facade.Almost no human interaction. Use the QR code only, please.The employees were polite and professional.Question: What would I tip for? Refilling my water once, and never checking on how the food was?Tortillas: dry and chewy on arrival.Flavors: rather bland. Minimal dusting of cotija cheese on the beans. No offer of sauce for the tacos.Quantity of food: good.Presentation: okay. The food was arranged nicely, not sloppily.The "OTG" catering ("hospitality") company runs this, along with most of the JFK food establishments. So I can't blame the employees for the utterly impersonal experience. They are probably discouraged from engaging with customers.Good atmosphere - tastefully designed/decorated, and not loud. I worked /read comfortably for 90 minutes.Bottom line: I would look for a better option if I pass through JFK again.
Atmosphere: 5
Food: 2
Service: 2
Nika Agostinello
Worst customer service ever! Rudest cashier, First one to order, 3rd one to get my order. I requested mayo, she gave mayo to the first 2 then said she ran out. I asked if the coke had some mayo and they told me to speak to the cashier. Meanwhile while I e been waiting my flight was already boarding. It took me 30 min after I paid on the kiosk to get my sandwich. RIDICULOUS. Rude employees… management needs to either retrain on hospitality or rehire. ??
Atmosphere: 1
Food: 1
Service: 1
Divya Khandelwal
It was pathetic experience and even worse food. Delayed service, uncooked food and beyond. They literally served us undercooked food that was tasting as if there is a stone in every bite. Even if you are super hungry, don’t go here.
Atmosphere: 1
Food: 1
Service: 1
Christine Q
So I got there at 7am the lady said please sit at a 2 seater table - ordered my meal on a QRCode went to the cart and added an automatic 20% tip !!!! The waitress bought me 1 soda that was the only interaction and plastic silverware and my bagel I got a butter and jelly bagel . But received cold the butter and jelly that I had to spread myself which it got cold. Just go to Dunkin’ Donuts horrible service horrible wait Staff horrible hospitality but quick to collect their tip .
Probably one of the worst dining experiences of my life.Ordered food and it took almost an hour to be brought to me. While there were clearly issues going on in the kitchen, no member of staff could have come to inform me of the delay and I had to be continually be asking for an update. Thank god I didn't have to catch a flight quickly as I would have missed my flight. The customer service from the employees was non-existent.When the food finally came (I ordered shrimp tacos), the food was cold and stiff and flavourless.I can't understand how the food was so terrible.I will never return to this restaurant because as previously said, one of the worst dining experiences of my life.
Atmosphere: 1
Food: 1
Service: 1
Relatively good food, considering we are on the airport waiting for our flight to VEGAS! We got Burritos and Pork quesadillas. Glass of Mexican beer.
Atmosphere: 4
Food: 4
Service: 5
Recommended dishes: Burrito
Highly recommend checking this place out if you’re in JFK! Mia is awesome !! Super friendly and takes great care of you! & Steven the manager is super kind and welcoming !
Atmosphere: 5
Food: 5
Service: 5
Horrible service ever in an airport and I been in 55 aiports around the world ?
Great place for breakfast. Take out and sit down available. No
Atmosphere: 5
Food: 5
Service: 5
I stopped by here before a flight in T5 and tried to check my food allergies. I was rudely told that they don’t know and I would have to go find that out myself. Horrible service. The staff needs to be trained to properly speak to customers and handle food allergies appropriately.
Atmosphere: 1
Food: 1
Service: 1
We were here today having sum drinks and food. But they have nothing in stock. Lady bartender was very rude and racist. They don’t even have plates when we asked she said she can’t do anything because they done have dishwasher!! Not my problem. Don’t come here. It’s not worth of money. Expensive drinks we spent $275 here but no appreciation. Sucks
Atmosphere: 1
Food: 1
Service: 1
The best place at the airport. They are helpful. And the food is delicious. Love that
Atmosphere: 5
Food: 5
Service: 5
Just an awful dining experience. All the food in Terminal 5 is overpriced. No cashier to take to go orders. No manager available to pick up the slack for the missing cashier.
Atmosphere: 1
Food: 2
Service: 1
This is the most disgusting customer service I’ve ever received at the takeout place. It’s disturbing how the staff behind the counter behave. Management, either monitor your employees or get new ones. It’s evident they don’t want to work. They tried to give me sour cream as a salsa. They don’t even know what kind of food they serve.
Atmosphere: 1
Food: 1
Service: 1
Restaurantji Recommends
20 minutes for a take our burger? One orde before me. employees just hanging out and enjoying
Atmosphere: 1
Food: 1
Service: 1
1/11/24... Think of this as a cafeteria with an amazing facade.Almost no human interaction. Use the QR code only, please.The employees were polite and professional.Question: What would I tip for? Refilling my water once, and never checking on how the food was?Tortillas: dry and chewy on arrival.Flavors: rather bland. Minimal dusting of cotija cheese on the beans. No offer of sauce for the tacos.Quantity of food: good.Presentation: okay. The food was arranged nicely, not sloppily.The "OTG" catering ("hospitality") company runs this, along with most of the JFK food establishments. So I can't blame the employees for the utterly impersonal experience. They are probably discouraged from engaging with customers.Good atmosphere - tastefully designed/decorated, and not loud. I worked /read comfortably for 90 minutes.Bottom line: I would look for a better option if I pass through JFK again.
Atmosphere: 5
Food: 2
Service: 2
Worst customer service ever! Rudest cashier, First one to order, 3rd one to get my order. I requested mayo, she gave mayo to the first 2 then said she ran out. I asked if the coke had some mayo and they told me to speak to the cashier. Meanwhile while I e been waiting my flight was already boarding. It took me 30 min after I paid on the kiosk to get my sandwich. RIDICULOUS. Rude employees… management needs to either retrain on hospitality or rehire. ??
Atmosphere: 1
Food: 1
Service: 1
It was pathetic experience and even worse food. Delayed service, uncooked food and beyond. They literally served us undercooked food that was tasting as if there is a stone in every bite. Even if you are super hungry, don’t go here.
Atmosphere: 1
Food: 1
Service: 1
So I got there at 7am the lady said please sit at a 2 seater table - ordered my meal on a QRCode went to the cart and added an automatic 20% tip !!!! The waitress bought me 1 soda that was the only interaction and plastic silverware and my bagel I got a butter and jelly bagel . But received cold the butter and jelly that I had to spread myself which it got cold. Just go to Dunkin’ Donuts horrible service horrible wait Staff horrible hospitality but quick to collect their tip .
Atmosphere: 2
Food: 1
Service: 2