Uncooked chicken Alfredo bowl I told them and they just said ok and hung up the phone
Atmosphere: 1
Food: 1
Service: 1
Joe Harkins
I just ordered at this establishment. With the wind I lost my pasta part of the order on the way to the car. After speaking with the manager Mohammad, he discounted me to 3 dollars for a replacement pasta dish. He didn't have to do that, especially that this was an act of "god" that was beyond kind of them. What a great team he has and one of the best Franchises around!!
Omar Worrell
On Super Bowl Sunday we ordered a pizza, an order of brownies and an order of tatertots. The brownies and tatertots were all burnt, black on the edges and bottom burnt, black charcoal all around the food burnt, but they still delivered that poor excuse for food to us. When I called and asked for the manager, I spoke to a sad and poor excuse for a manager named Angel, that’s what he said his name was. After telling him about the burnt food, all he said was is that they were busy because of the superbowl, and that he can’t refund me or anything because we ate some of the food already, if you can even call that food. So I asked him how can we know if the food is edible if we didn’t taste it, over 80% to 90% of the food is left. He didn’t care, he didn’t even apologize for delivering that poor quality of food or for it being burnt to charcoal, he just kept repeating his self about oh they’re busy because of the Super Bowl. As if that should make it all ok. I had to let him know that’s not an excuse, because he kept saying it like it should be a pass for the burnt up food. He refused to issue a refund so I had no choice but to contact the corporate office and submitted my complaint. In all my life I have never gotten anything this poor or burnt from dominoes. They’ve lost a customer, actually several, because me nor anyone from my family will never order from that Kingston, NY 1201 on broadway branch ever again. Maybe not from any other dominoes either. The food was one thing, but the customer service was even worst. That jackass of a manager is the worst, had no care in the world that our food was burnt or nothing. How can dominoes hire people like him is beyond me. No wonder the food came out awful. I would not recommend ordering from this location, ever! See my pictures.
Food: 1
Service: 1
Samantha Lamori
I am genuinely concerned about the hygiene practices at the dominoes, and unfortunately, the shift manager was unhelpful. Despite my request, he refused to provide his name or offer a callback time for the store manager's. As a result, I have submitted two complaints with the Domino's Pizza Customer Support team. I am currently awaiting a response from a manager or the franchise owner regarding this seriously concerning matter.
Atmosphere: 1
Food: 1
Service: 1
jennifer anna
I ordered online for delivery and made certain to watch the timeline animation Domino's provides to track orders. I asked the delivery person to leave the food at my doorstep, and made certain to check repeatedly to make sure I knew when it arrived. After an hour between making the food and delivering it, I called to see what had happened. I was told they had delivered it and 'done their job' although they cited the residence incorrectly. First time I had an issue with a Domino's.
Munch R.
The managers attitudes and personalities are disgusting. The food is always cold when I get it. And not to mention, I don't think it's a workplace because at what workplace dont the workers work. The best thing I got outta this place was a hello when I walked in.
D.j.j
Popped in after hair cut. Vinnie and Jeff were friendly, worked well together, got my order quickly, and enjoyed the delightful banter. Clean, well maintained, I’ll be back!
Preston Leigh
Hard working staff
Jamie Savino
This place has saved me many times from going to bed hungry and always pulled through. Thanks
Excellent delivery drivers! Quick, fast, and consistent.
Atmosphere: 3
Food: 4
Service: 5
Recommended dishes: Pepperoni Pizza, Deluxe Pizza, Tater Tots
Wandering Spirit
During our short stay in Kingston, we placed two orders online for around 6 pizzas. Each order was completed within 10-minutes of placing the order. Pickup was smooth. The guy inside the Dominos was helpful to hand us paper plates and cups.Pizzas tasted like ... umm... Dominos Pizzas :).Overall, no complaints.
Thomas E.
Maaaaaan idk what happen before I got here but hands down was the best experience I've had with domino's in a really long time!! Thank you Kayla for putting the faith back... ( asked for a certain frame never seen so many pizzas that literally had stream coming out the box)
Mario Fajardo
It is not the cleanest store, you can see the mess in the kitchen, and I ordered pizza To pick up at the store and while waiting in the car the dominoes employee just came and threw the pizza in the back of the car, she did not place it in order So that the pizza would not move inside the trunk all sover the place. I have to go in the back in fixed myself
Faith
Ordered yesterday for lunch online and went in store to pick up. I don’t think anyone would love paper pieces in their food or 7 wings instead of the qty of 8. Pasta was also poorly cooked.
Uncooked chicken Alfredo bowl I told them and they just said ok and hung up the phone
Atmosphere: 1
Food: 1
Service: 1
I just ordered at this establishment. With the wind I lost my pasta part of the order on the way to the car. After speaking with the manager Mohammad, he discounted me to 3 dollars for a replacement pasta dish. He didn't have to do that, especially that this was an act of "god" that was beyond kind of them. What a great team he has and one of the best Franchises around!!
On Super Bowl Sunday we ordered a pizza, an order of brownies and an order of tatertots. The brownies and tatertots were all burnt, black on the edges and bottom burnt, black charcoal all around the food burnt, but they still delivered that poor excuse for food to us. When I called and asked for the manager, I spoke to a sad and poor excuse for a manager named Angel, that’s what he said his name was. After telling him about the burnt food, all he said was is that they were busy because of the superbowl, and that he can’t refund me or anything because we ate some of the food already, if you can even call that food. So I asked him how can we know if the food is edible if we didn’t taste it, over 80% to 90% of the food is left. He didn’t care, he didn’t even apologize for delivering that poor quality of food or for it being burnt to charcoal, he just kept repeating his self about oh they’re busy because of the Super Bowl. As if that should make it all ok. I had to let him know that’s not an excuse, because he kept saying it like it should be a pass for the burnt up food. He refused to issue a refund so I had no choice but to contact the corporate office and submitted my complaint. In all my life I have never gotten anything this poor or burnt from dominoes. They’ve lost a customer, actually several, because me nor anyone from my family will never order from that Kingston, NY 1201 on broadway branch ever again. Maybe not from any other dominoes either. The food was one thing, but the customer service was even worst. That jackass of a manager is the worst, had no care in the world that our food was burnt or nothing. How can dominoes hire people like him is beyond me. No wonder the food came out awful. I would not recommend ordering from this location, ever! See my pictures.
Food: 1
Service: 1
I am genuinely concerned about the hygiene practices at the dominoes, and unfortunately, the shift manager was unhelpful. Despite my request, he refused to provide his name or offer a callback time for the store manager's. As a result, I have submitted two complaints with the Domino's Pizza Customer Support team. I am currently awaiting a response from a manager or the franchise owner regarding this seriously concerning matter.
Atmosphere: 1
Food: 1
Service: 1
I ordered online for delivery and made certain to watch the timeline animation Domino's provides to track orders. I asked the delivery person to leave the food at my doorstep, and made certain to check repeatedly to make sure I knew when it arrived. After an hour between making the food and delivering it, I called to see what had happened. I was told they had delivered it and 'done their job' although they cited the residence incorrectly. First time I had an issue with a Domino's.
The managers attitudes and personalities are disgusting. The food is always cold when I get it. And not to mention, I don't think it's a workplace because at what workplace dont the workers work. The best thing I got outta this place was a hello when I walked in.
Popped in after hair cut. Vinnie and Jeff were friendly, worked well together, got my order quickly, and enjoyed the delightful banter. Clean, well maintained, I’ll be back!
Hard working staff
This place has saved me many times from going to bed hungry and always pulled through. Thanks
Great food, fast delivery great customer service,
Restaurantji Recommends
Excellent delivery drivers! Quick, fast, and consistent.
Atmosphere: 3
Food: 4
Service: 5
Recommended dishes: Pepperoni Pizza, Deluxe Pizza, Tater Tots
During our short stay in Kingston, we placed two orders online for around 6 pizzas. Each order was completed within 10-minutes of placing the order. Pickup was smooth. The guy inside the Dominos was helpful to hand us paper plates and cups.Pizzas tasted like ... umm... Dominos Pizzas :).Overall, no complaints.
Maaaaaan idk what happen before I got here but hands down was the best experience I've had with domino's in a really long time!! Thank you Kayla for putting the faith back... ( asked for a certain frame never seen so many pizzas that literally had stream coming out the box)
It is not the cleanest store, you can see the mess in the kitchen, and I ordered pizza To pick up at the store and while waiting in the car the dominoes employee just came and threw the pizza in the back of the car, she did not place it in order So that the pizza would not move inside the trunk all sover the place. I have to go in the back in fixed myself
Ordered yesterday for lunch online and went in store to pick up. I don’t think anyone would love paper pieces in their food or 7 wings instead of the qty of 8. Pasta was also poorly cooked.