BE CAREFUL ORDERING ONLINE OR IN APPI placed an order online for delivery and noticed that 20 minutes had gone by and my order hadn't started prepping yet. I called and asked to make sure they received my order, and they said they were very busy and assured me that it was in the queue.An hour goes by and my order still has not started being prepped (according to the tracker). I called again and they told me they never received my order, even though I have email confirmation and a charge on my credit card indicating otherwise...They then tell me to call corporate if I want a refund, which makes no sense since they are the ones that charged me.I call the corporate customer service number anyways, no one answers of course. So I call the store back and ask if I can come in and show them my confirmation, they then tell me that they DID get my order and it was delivered 40 minutes ago... However, I did not see on the tracker it was delivered, nor did I get any notice that the food was at my door. So it was sitting outside for 40 minutes and was cold when I finally got it...The person on the phone apologizes and says they will remake my order and deliver it to me which I appreciated at first. BUT 3 hours have gone by and I did not receive a new order :). I would've preferred a sincere apology to an outright lie. Overall, the service was very confusing and disorganized, my food was cold when I got it, and I was very unsatisfied with my experience.
Atmosphere: 1
Food: 1
Service: 1
Jacob Kubacki
This crew is awesome! Always friendly and the food/order is always on par!
Atmosphere: 5
Food: 5
Service: 5
Joseph Wells
I ordered a pizza with pepperoni and mushrooms it came with sausage I ordered a pasta dish with mushrooms and it had nothing in it so I called 3 times twice was put on hold and after 5 minutes was hung up on 3rd time Brian who is the Gm answers saus I'm really busy rite now im putting you on hold and could be more than 5 min so I waited again he gets on phoneband says they have one driver and him I explain I picked up food over a hour ago and he says nothing I can do but send it out and it was going to be 11 at night when I picked up mine at 9 I asked his name said Brian the gm and hung up on me that's terrible service would love a call from a owner
Atmosphere: 1
Food: 1
Service: 1
Steven L S
A word of advise. If you're doing a promo and want repeat customers, you should do better than this. I really didn't want to post this but it will help me remember to not bother with dominoes again.
Food: 1
dawn licaretz
Big shout out to Gino. Thank you for all you do. Awesome food.
Atmosphere: 5
Food: 5
Service: 5
Ike Percio
Pick up times are inaccurate, they are rude, travel all the way there to pick up cold pizza.
Atmosphere: 1
Food: 1
Service: 1
Anthony Rinaldi
Kitchen was clean, employees were working super hard to give each customer their orders promptly with a smile (not to common now a days).
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Large Cheese Pizza
Tia Chimilio
Today I was forced ordered in person because the app kept charging extra for no reason. The staff at my local Domino's explained that the app just doesn't work right, and that's it, so everyone just deals with it. O.K.!?! Well....I always order my extra bacon pizza with light sauce due to stomach issues and a kid who won't eat it if it has too much sauce. This time there was way too much sauce, as if I didn't even say light. After getting it home and realizing the mistake (the pepperoni was light sauce instead, which my husband didn't mind, so) I called to alert the staff. I was apologized to and told that another pizza would be made right away for pick up. We drove back, pizza in hand. The pizza was taken back without inspection to see the issue, and we were given a fresh, piping hot replacement. I gave it a look over on the way to the car and you could see the sauce up by the crust. I tried to check under the cheese, but it was too hot. Also, you can't truly tell until you eat it. I attempted to taste the lava hot pizza in case I needed to bring it back before driving home, but it really was too hot. As we began driving back home again, I annoyingly looked at the pizza and realized that now it had half the amount of bacon than the one I just returned (even thought I am paying extra for this "premium" topping). I was annoyed, but now my family is waiting extra long to eat, and there was no way we were driving back, again, and waiting for a 3rd pie at this point. When we arrived home, I called to let the staff know my issue, and I was told that he would share the concern with whomever made my pizza. I thanked him, hung up and scraped my extra sauce, partial bacon pizza. We did however thoroughly enjoy the parm bites. We have agreed that from now on we will only order if the girl worker or Brian are there, as they always make our pizza right and delicious.
Atmosphere: 3
Food: 4
Service: 5
Mike Hallatt
What's the sense of ordering one of their "Emergency Pizzas" when they won't deliver it? It doesn't meet their $20 minimum delivery order. ?
Service: 1
Scott Lenway
Pasta bowl was very good and so was the stuff bread. Just wish the tater tots were crispy.
asked for a certain shaped pizza for my friend’s bachelorette and they more than delivered. they slayed and served with exquisite detail without even asking. top notch customer service. they went above and beyond our expectations.
Eat at your own risk!!! If you order pan it'll almost certainly be undercooked. I gave them the benefit of the doubt in the past but it happens too often to be a mistake, now it's a pattern. Not cut as order, not prepared as ordered, not seasoned as ordered. If you don't get what you ordered get your money back because they can't be trusted to prepare your order as placed. And follow up if you don't get your money soon because they'll hope you forget so they don't have to refund you. You've been WARNED!!!
Ron L.
We'll I ordered a sandwich and hot wings. The sandwich was good but the wings were so hot as in spicy. They actually hurt the roof of my mouth and tongue. I had them delivered and took them back the next day. The manager said they all come from the same bag. We'll that leaves it someone put something in it. I'll never order there again.
Steve Mushynsky
Not nearly enough characters available to describe what a poor experience, poor food we experienced at this Domino's Pizza. I want a refund of my ^0 wasted on this order.
BE CAREFUL ORDERING ONLINE OR IN APPI placed an order online for delivery and noticed that 20 minutes had gone by and my order hadn't started prepping yet. I called and asked to make sure they received my order, and they said they were very busy and assured me that it was in the queue.An hour goes by and my order still has not started being prepped (according to the tracker). I called again and they told me they never received my order, even though I have email confirmation and a charge on my credit card indicating otherwise...They then tell me to call corporate if I want a refund, which makes no sense since they are the ones that charged me.I call the corporate customer service number anyways, no one answers of course. So I call the store back and ask if I can come in and show them my confirmation, they then tell me that they DID get my order and it was delivered 40 minutes ago... However, I did not see on the tracker it was delivered, nor did I get any notice that the food was at my door. So it was sitting outside for 40 minutes and was cold when I finally got it...The person on the phone apologizes and says they will remake my order and deliver it to me which I appreciated at first. BUT 3 hours have gone by and I did not receive a new order :). I would've preferred a sincere apology to an outright lie. Overall, the service was very confusing and disorganized, my food was cold when I got it, and I was very unsatisfied with my experience.
Atmosphere: 1
Food: 1
Service: 1
This crew is awesome! Always friendly and the food/order is always on par!
Atmosphere: 5
Food: 5
Service: 5
I ordered a pizza with pepperoni and mushrooms it came with sausage I ordered a pasta dish with mushrooms and it had nothing in it so I called 3 times twice was put on hold and after 5 minutes was hung up on 3rd time Brian who is the Gm answers saus I'm really busy rite now im putting you on hold and could be more than 5 min so I waited again he gets on phoneband says they have one driver and him I explain I picked up food over a hour ago and he says nothing I can do but send it out and it was going to be 11 at night when I picked up mine at 9 I asked his name said Brian the gm and hung up on me that's terrible service would love a call from a owner
Atmosphere: 1
Food: 1
Service: 1
A word of advise. If you're doing a promo and want repeat customers, you should do better than this. I really didn't want to post this but it will help me remember to not bother with dominoes again.
Food: 1
Big shout out to Gino. Thank you for all you do. Awesome food.
Atmosphere: 5
Food: 5
Service: 5
Pick up times are inaccurate, they are rude, travel all the way there to pick up cold pizza.
Atmosphere: 1
Food: 1
Service: 1
Kitchen was clean, employees were working super hard to give each customer their orders promptly with a smile (not to common now a days).
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Large Cheese Pizza
Today I was forced ordered in person because the app kept charging extra for no reason. The staff at my local Domino's explained that the app just doesn't work right, and that's it, so everyone just deals with it. O.K.!?! Well....I always order my extra bacon pizza with light sauce due to stomach issues and a kid who won't eat it if it has too much sauce. This time there was way too much sauce, as if I didn't even say light. After getting it home and realizing the mistake (the pepperoni was light sauce instead, which my husband didn't mind, so) I called to alert the staff. I was apologized to and told that another pizza would be made right away for pick up. We drove back, pizza in hand. The pizza was taken back without inspection to see the issue, and we were given a fresh, piping hot replacement. I gave it a look over on the way to the car and you could see the sauce up by the crust. I tried to check under the cheese, but it was too hot. Also, you can't truly tell until you eat it. I attempted to taste the lava hot pizza in case I needed to bring it back before driving home, but it really was too hot. As we began driving back home again, I annoyingly looked at the pizza and realized that now it had half the amount of bacon than the one I just returned (even thought I am paying extra for this "premium" topping). I was annoyed, but now my family is waiting extra long to eat, and there was no way we were driving back, again, and waiting for a 3rd pie at this point. When we arrived home, I called to let the staff know my issue, and I was told that he would share the concern with whomever made my pizza. I thanked him, hung up and scraped my extra sauce, partial bacon pizza. We did however thoroughly enjoy the parm bites. We have agreed that from now on we will only order if the girl worker or Brian are there, as they always make our pizza right and delicious.
Atmosphere: 3
Food: 4
Service: 5
What's the sense of ordering one of their "Emergency Pizzas" when they won't deliver it? It doesn't meet their $20 minimum delivery order. ?
Service: 1
Pasta bowl was very good and so was the stuff bread. Just wish the tater tots were crispy.
Atmosphere: 5
Food: 4
Service: 5
Restaurantji Recommends
asked for a certain shaped pizza for my friend’s bachelorette and they more than delivered. they slayed and served with exquisite detail without even asking. top notch customer service. they went above and beyond our expectations.
Brooklyn Pepperoni Pizza, add bacon add sausage. Epic. You’ll thank me. Try it.
Eat at your own risk!!! If you order pan it'll almost certainly be undercooked. I gave them the benefit of the doubt in the past but it happens too often to be a mistake, now it's a pattern. Not cut as order, not prepared as ordered, not seasoned as ordered. If you don't get what you ordered get your money back because they can't be trusted to prepare your order as placed. And follow up if you don't get your money soon because they'll hope you forget so they don't have to refund you. You've been WARNED!!!
We'll I ordered a sandwich and hot wings. The sandwich was good but the wings were so hot as in spicy. They actually hurt the roof of my mouth and tongue. I had them delivered and took them back the next day. The manager said they all come from the same bag. We'll that leaves it someone put something in it. I'll never order there again.
Not nearly enough characters available to describe what a poor experience, poor food we experienced at this Domino's Pizza. I want a refund of my ^0 wasted on this order.