Placed mobile order for pick up, 6 hrs ahead of time, got to the store and no food. After standing at the counter for 15 mins finally got an employee’s attention to check in the order. Once it was found in the computer said he was unable to forward it through the system to the back to process, also mentioned that that has happened to four previous orders as well. Asked what could be done to get our order and was told” what do you want me to do about it”. Asked for the order to be cancelled and was told they could not do that but I could. BEWARE: we received No Food, No Resolution, No Customer Service but did get AttitudeUPDATE: now they have the nerve to charge us after we asked to cancel the order and we’re told they couldn’t, the order was cancelled!!
Ben Schiff
Great lunch stop near work!
Atmosphere: 5
Food: 5
Service: 5
Mariangellys Swindell
Hello, a few colleagues and myself order from this KFC for lunch today and the food was outdated (old). It looked like it was sitting for a few hours. We were not pleased at all and to think I was craving the famous bowl. What a bummer!
Food: 1
Service: 1
Raelene Pitt
This kfc is so much better than the kfc on central Ave...the woman who took my order was great all my food came correct and
Atmosphere: 5
Food: 5
Service: 5
Kim H
Food was fast and hot. Restaurant was really dirty.
Atmosphere: 2
Food: 5
Service: 5
Ronnie Lim
This is a truly terrible place and service! I did request a cup for gravy. She said I had to pay, so I assured her it was fine and paid the fee. The size is little I spent $2.69 made me feel suspicious. It's overpriced because the gravy cup is excessively huge. Silly! I will not back! Never!
Atmosphere: 1
Food: 1
Service: 1
Recommended dishes: Chicken Combo
Brian H
Run down, not very clean, staff, management ironically, is rude and not cut out for working with the public. Used coupons they mailed out, but their self-service kiosk didn't have selections in size offered. The kiosk didn't have an option to redeem coupons and Nanette wasn't happy that she had to assist. Coupons made a lunch for 3 people a bargain @ $18, but not worth it if you have to deal with attitude. They also forgot the drink.
Atmosphere: 1
Food: 3
Service: 1
Armentina Meeker- Wilder (Tina)
Thank you so much to Ti, she was very patient with us as we had know idea. She was pleasant and knowledgeable.. our food was quickly prepared and everything we ordered. Not to shabby.Parking: It's not the easiest to get into if a car is coming out of drive thru
Atmosphere: 4
Food: 4
Service: 5
b ready
Online order forgot my fries don't worry you charged me for
Arrived at drive-through at 7:15 pm. We asked for the 20-piece bucket deal (that was advertised on the order panel) and were told the largest bucket they offered was a 16-piece. We ordered a 16-piece bucket of all dark meat, original recipe.We were given our total and told to pull up to the window. At the window, the young lady said that all they had was extra crispy and that it would be 20 minutes before they could get our original recipe order.We said that it was ridiculous not to have 16 pieces of original recipe, dark or light meat, with hours to go before closing.
Atmosphere: 1
Food: 4
Service: 1
Recommended dishes: Fried Chicken
Shane Kindlon
Management is great during the day. I dont know his name but the manager says hello every time. Fast service and clean
Atmosphere: 4
Food: 4
Service: 4
Joseph H.
dry small nuggets dry fries crunchy biscui. I will never come back. McDs are much better
PeggySue Teator
Food was hot and fresh, fast friendly service. Will be returning.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Family Meal Combo
Janet Mcveigh
I want to say thank you to the only 2 employees at the Menands NY KFC. The manager Sam and a very hard worker Quay. Only these 2 went to work, and they kicked butt. Very pleasant and hard working. Thank
Fast efficient
Atmosphere: 5
Food: 5
Service: 5
Placed mobile order for pick up, 6 hrs ahead of time, got to the store and no food. After standing at the counter for 15 mins finally got an employee’s attention to check in the order. Once it was found in the computer said he was unable to forward it through the system to the back to process, also mentioned that that has happened to four previous orders as well. Asked what could be done to get our order and was told” what do you want me to do about it”. Asked for the order to be cancelled and was told they could not do that but I could. BEWARE: we received No Food, No Resolution, No Customer Service but did get AttitudeUPDATE: now they have the nerve to charge us after we asked to cancel the order and we’re told they couldn’t, the order was cancelled!!
Great lunch stop near work!
Atmosphere: 5
Food: 5
Service: 5
Hello, a few colleagues and myself order from this KFC for lunch today and the food was outdated (old). It looked like it was sitting for a few hours. We were not pleased at all and to think I was craving the famous bowl. What a bummer!
Food: 1
Service: 1
This kfc is so much better than the kfc on central Ave...the woman who took my order was great all my food came correct and
Atmosphere: 5
Food: 5
Service: 5
Food was fast and hot. Restaurant was really dirty.
Atmosphere: 2
Food: 5
Service: 5
This is a truly terrible place and service! I did request a cup for gravy. She said I had to pay, so I assured her it was fine and paid the fee. The size is little I spent $2.69 made me feel suspicious. It's overpriced because the gravy cup is excessively huge. Silly! I will not back! Never!
Atmosphere: 1
Food: 1
Service: 1
Recommended dishes: Chicken Combo
Run down, not very clean, staff, management ironically, is rude and not cut out for working with the public. Used coupons they mailed out, but their self-service kiosk didn't have selections in size offered. The kiosk didn't have an option to redeem coupons and Nanette wasn't happy that she had to assist. Coupons made a lunch for 3 people a bargain @ $18, but not worth it if you have to deal with attitude. They also forgot the drink.
Atmosphere: 1
Food: 3
Service: 1
Thank you so much to Ti, she was very patient with us as we had know idea. She was pleasant and knowledgeable.. our food was quickly prepared and everything we ordered. Not to shabby.Parking: It's not the easiest to get into if a car is coming out of drive thru
Atmosphere: 4
Food: 4
Service: 5
Online order forgot my fries don't worry you charged me for
Atmosphere: 1
Food: 1
Service: 1
Restaurantji Recommends
Arrived at drive-through at 7:15 pm. We asked for the 20-piece bucket deal (that was advertised on the order panel) and were told the largest bucket they offered was a 16-piece. We ordered a 16-piece bucket of all dark meat, original recipe.We were given our total and told to pull up to the window. At the window, the young lady said that all they had was extra crispy and that it would be 20 minutes before they could get our original recipe order.We said that it was ridiculous not to have 16 pieces of original recipe, dark or light meat, with hours to go before closing.
Atmosphere: 1
Food: 4
Service: 1
Recommended dishes: Fried Chicken
Management is great during the day. I dont know his name but the manager says hello every time. Fast service and clean
Atmosphere: 4
Food: 4
Service: 4
dry small nuggets dry fries crunchy biscui. I will never come back. McDs are much better
Food was hot and fresh, fast friendly service. Will be returning.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Family Meal Combo
I want to say thank you to the only 2 employees at the Menands NY KFC. The manager Sam and a very hard worker Quay. Only these 2 went to work, and they kicked butt. Very pleasant and hard working. Thank
Atmosphere: 5
Food: 5
Service: 5