Something is always wrong with the tech devices however they always make up for it with the great food so ehh no complaints. ??♀️
Atmosphere: 5
Food: 5
Service: 5
Marina Jacquelin Pérez Pardo
You eat very well at Chipotle Mexican.??
john taylor
This chipotle stinks last burrito had hair in it and this burrito had barley anything in it what a joke I hope they go out of business. Not worth the money anymore!!!!!
Atmosphere: 1
Food: 1
Service: 1
Sheila Santiago
Place is disgusting, food under cooked. My daughters got food poisoning from this place. Stay far away from here I called health department.
Atmosphere: 1
Food: 1
Service: 1
Tammy Sanchez
This place in Middletown NY just always looks dirty and unkept. The chicken was ice cold and they rush so they mess things up.
Atmosphere: 2
Food: 2
Service: 2
Michael Sambrato
This place sucks all around
Kathy D
Worst Chipotle I’ve ever been to. Seems like they pack up early here just to avoid doing extra work. Ordered for pick up a couple hours before they close and they said the system wasn’t working and they never received the order even tho I paid. When I told them my order they forgot to put the chicken when I opened up my food to eat I ended up going back and asking for a refund. They also said they ran out of ingredients (lettuce and sauces) and there wasn’t anymore at in the entire store; which I find very hard to believe because cmon, it’s chipotle. Just say you already packed up and don’t want to cut up anymore fresh lettuce or refill the sauces. Do not come here
Atmosphere: 1
Service: 1
Fran Zaragoza
Very good
Atmosphere: 3
Food: 4
Service: 3
Xiomara Cintron
Out of burritos, out of sour cream. Out of salsa verde and no change when paying cash. What is actually going on here? Staff was rude when I asked why there isn’t any sour cream. Line outside the door. Super unsatisfied with my order and definitely didn’t want to pay for it without what I wanted. I hate wasting food and I am a diabetic so i needed to eat but what was the point if they’re out of everything? I took the bowl because I needed help with my sugars at the moment but this is unacceptable at how much stuff they were out of. I won’t be coming back here.
Kimberly Jesram
Please do yourself a favor and do not order from here. The quality and care of the food is mediocre. Receiving food absolutely cold is unacceptable
This place had it altogether. During dinner rush, they were taking care of customer that line moved so fast I was very impressed. Kudos ? to the management staff!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Rice Bowl
H M
1. Closing starts at this Chipotle 2+ hours before actual closing time (went before 9 pm tonight and they close at 11 pm)2. Staff is rude and nasty even to kind, forgiving, regular customers3. Food runs out around 6 or 7 pm any day of the week. They have the food in stock in either the online order area or the in person area, but never both and the staff doesn't want to move far enough to reach either area. I get that the online customers already paid, but they miss ingredients and don't mark them out of stock before you pay for the extras and have to consistently complain on the app later.All in all, horrible staff and horrible communication. Never anything in stock. Managers need to do a better job at ordering stock and having the staff make the right amount of food for the shift. No wonder the staff is stressed out and rude as heck; food runs out at all hours of the day and the staff gets yelled at by customers and management. Staff gossips about customers behind the transparent glass.Have some respect for yourselves. Do better. Hire better managers. You have a business to run, so run it. Stop being lazy and faking being dumb just to get the check and leave. Good luck to Middletown Chipotle. ❤️❤️
Atmosphere: 1
Food: 3
Service: 1
Miranda Mirabal
I have had numerous negative experiences in this location specifically with different team members. However, yesterday evening I was baffled at the treatment in store after receiving not only one but two incorrect bowls without being notified they were out of multiple toppings. Granted I placed a mobile order but when I went back to let the team know my order was completely incorrect your manager on duty had no people skills and was extremely rude.When I told her my bowls were incorrect, she replied “okay and what’s wrong though, is the meat and rice correct” I then said there is no lettuce, beans, or cheese on either of my bowls. To which is made cups of topping and slid to the end. When I asked if she could add the toppings to my bowl, she laughed and said “you can do it yourself” she continued to give me dirty looks during this interaction with no apologies whatsoever. I then asked for her name and to speak to the manager to which she clapped her hands together very aggressively multiple times while saying “I cannot give you that, I will not give you that”I am a store manager and I was extremely embarassed for your store and your entire staff who had to witness this treatment to a customer. I did nothing wrong but ask for my $30 order to be fixed to which it was not.Please let go of or retrain your manager as she is going to turn a lot of people away from this location. It is absurd that there are people like her working there as a representative for your brand. I have never been more embarrassed and upset Walking out of an establishment before.
Atmosphere: 1
Food: 1
Service: 1
Mike Menocker
This place is gross. The floor is all torn up, there are stains everywhere. The floor has debris. Good luck trying to eat in the restaurant with 100 uber drivers breathing over your food as they wait in the mismanaged line of pick ups and couriers. The people all screaming over each other for orders, some ready, some late. Not one worker hustling, and if you get THEIR attention they’re annoyed. Nightmare.
Atmosphere: 1
Food: 3
Service: 1
Elizabeth Paredes
On top of waiting so long for my order the beans were raw.
Something is always wrong with the tech devices however they always make up for it with the great food so ehh no complaints. ??♀️
Atmosphere: 5
Food: 5
Service: 5
You eat very well at Chipotle Mexican.??
This chipotle stinks last burrito had hair in it and this burrito had barley anything in it what a joke I hope they go out of business. Not worth the money anymore!!!!!
Atmosphere: 1
Food: 1
Service: 1
Place is disgusting, food under cooked. My daughters got food poisoning from this place. Stay far away from here I called health department.
Atmosphere: 1
Food: 1
Service: 1
This place in Middletown NY just always looks dirty and unkept. The chicken was ice cold and they rush so they mess things up.
Atmosphere: 2
Food: 2
Service: 2
This place sucks all around
Worst Chipotle I’ve ever been to. Seems like they pack up early here just to avoid doing extra work. Ordered for pick up a couple hours before they close and they said the system wasn’t working and they never received the order even tho I paid. When I told them my order they forgot to put the chicken when I opened up my food to eat I ended up going back and asking for a refund. They also said they ran out of ingredients (lettuce and sauces) and there wasn’t anymore at in the entire store; which I find very hard to believe because cmon, it’s chipotle. Just say you already packed up and don’t want to cut up anymore fresh lettuce or refill the sauces. Do not come here
Atmosphere: 1
Service: 1
Very good
Atmosphere: 3
Food: 4
Service: 3
Out of burritos, out of sour cream. Out of salsa verde and no change when paying cash. What is actually going on here? Staff was rude when I asked why there isn’t any sour cream. Line outside the door. Super unsatisfied with my order and definitely didn’t want to pay for it without what I wanted. I hate wasting food and I am a diabetic so i needed to eat but what was the point if they’re out of everything? I took the bowl because I needed help with my sugars at the moment but this is unacceptable at how much stuff they were out of. I won’t be coming back here.
Please do yourself a favor and do not order from here. The quality and care of the food is mediocre. Receiving food absolutely cold is unacceptable
Atmosphere: 1
Food: 1
Service: 1
Restaurantji Recommends
This place had it altogether. During dinner rush, they were taking care of customer that line moved so fast I was very impressed. Kudos ? to the management staff!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Rice Bowl
1. Closing starts at this Chipotle 2+ hours before actual closing time (went before 9 pm tonight and they close at 11 pm)2. Staff is rude and nasty even to kind, forgiving, regular customers3. Food runs out around 6 or 7 pm any day of the week. They have the food in stock in either the online order area or the in person area, but never both and the staff doesn't want to move far enough to reach either area. I get that the online customers already paid, but they miss ingredients and don't mark them out of stock before you pay for the extras and have to consistently complain on the app later.All in all, horrible staff and horrible communication. Never anything in stock. Managers need to do a better job at ordering stock and having the staff make the right amount of food for the shift. No wonder the staff is stressed out and rude as heck; food runs out at all hours of the day and the staff gets yelled at by customers and management. Staff gossips about customers behind the transparent glass.Have some respect for yourselves. Do better. Hire better managers. You have a business to run, so run it. Stop being lazy and faking being dumb just to get the check and leave. Good luck to Middletown Chipotle. ❤️❤️
Atmosphere: 1
Food: 3
Service: 1
I have had numerous negative experiences in this location specifically with different team members. However, yesterday evening I was baffled at the treatment in store after receiving not only one but two incorrect bowls without being notified they were out of multiple toppings. Granted I placed a mobile order but when I went back to let the team know my order was completely incorrect your manager on duty had no people skills and was extremely rude.When I told her my bowls were incorrect, she replied “okay and what’s wrong though, is the meat and rice correct” I then said there is no lettuce, beans, or cheese on either of my bowls. To which is made cups of topping and slid to the end. When I asked if she could add the toppings to my bowl, she laughed and said “you can do it yourself” she continued to give me dirty looks during this interaction with no apologies whatsoever. I then asked for her name and to speak to the manager to which she clapped her hands together very aggressively multiple times while saying “I cannot give you that, I will not give you that”I am a store manager and I was extremely embarassed for your store and your entire staff who had to witness this treatment to a customer. I did nothing wrong but ask for my $30 order to be fixed to which it was not.Please let go of or retrain your manager as she is going to turn a lot of people away from this location. It is absurd that there are people like her working there as a representative for your brand. I have never been more embarrassed and upset Walking out of an establishment before.
Atmosphere: 1
Food: 1
Service: 1
This place is gross. The floor is all torn up, there are stains everywhere. The floor has debris. Good luck trying to eat in the restaurant with 100 uber drivers breathing over your food as they wait in the mismanaged line of pick ups and couriers. The people all screaming over each other for orders, some ready, some late. Not one worker hustling, and if you get THEIR attention they’re annoyed. Nightmare.
Atmosphere: 1
Food: 3
Service: 1
On top of waiting so long for my order the beans were raw.
Food: 1