The atmosphere follows the tone of the hotel, without a doubt the best. The problem is that you don't come to a restaurant to see the walls but to eat. They are almost always short on service, they take time to bring you to the table. Another weak point is the very little variety of dishes they have. Oh, and I don't know if it's normal but they charge the tip themselves to the account and then tell you that it's already included.In short, a shame.
Atmosphere: 4
Food: 3
Service: 3
Recommended dishes: Hamburguesa
Maggie Liu
Automatic tipping is always
Atmosphere: 1
Food: 1
Service: 1
Omar Hamzic
As someone who lives on Roosevelt Island, I was excited to hear a new dining experience being opened on the island when this place was first announced. However, after numerous visits over the years, I'm consistently disappointed by the service, and today's visit was a stark reminder of why.For any way to start your dining experience, having to wait over 5+ minutes for a host to show up and have you seated in an empty restaurant should always be a warning sign of what is to come. This visit was no exception, and to make matters worse, I was seated at a table that hadn't been properly cleaned, with crumbs and food remnants still present.The service doesn't get any better from there. The waiter's pushiness about ordering drinks is both persistent and irritating, and there's a 50-50 chance your drink order will be forgotten. On a previous occasion, my iced coffee was never delivered despite multiple reminders. For food, I have often had to wait over 40 minutes for a simple burger, and this time, they managed to forget one of our orders entirely, resulting in an additional 15-20 minute wait.While the food is adequate, paying $24 for a basic burger and fries is steep, even by New York standards. But the real kicker is the enforced 20% gratuity added to the bill, regardless of the subpar service. As someone who usually tips generously, I find this practice unacceptable, when this is the standard experience usually at this place. It's no surprise that the restaurant seems emptier with each visit.I had stopped visiting this place for months due to the overpriced food and lackluster service, and my recent visit with a friend only reinforced my decision to never return. The service even convinced me to write a view for a place, something I never do. If you're on the island looking for a meal, there are limited but better options available, else Manhattan is just a tram ride away for some excellent East Side bites.
Atmosphere: 1
Food: 3
Service: 1
Susan Enterline
I was hoping to come here for my upcoming birthday dinner, but based on our last experience there, now I'm reluctant. We found that many prior menu items have been discontinued, and the choices are much less appealing. No olives, no bread, no vegetarian options except sides -- and even those have become limited. When the restaurant first opened, we were very excited about it and it did not disappoint. The food was creative and delicious as it changed with the seasons. But lately it's just not the same. We went in for an appetizer and drinks on our anniversary and even there were disappointed, though things worked out okay in the end. On arrival, first we were told there was a limited menu that evening (no idea why), and that the specific appetizer we were looking forward to was not available. We sat anyway to look over the menu, though we had other plans for our main dinner that night. At some point the manager came over, and then said we could in fact order the appetizer. We were hoping for olives, too, but they are not available. The last time we actually ate a full dinner was also disappointing. Again, they have lost their creative touch, and the food seems to be prepared with less care. I'm really sorry to have to report this, because as I said before, we were so excited to have this wonderful (at the time) option here on R.I. I hope something can be done before it becomes a complete lost cause.
Atmosphere: 4
Food: 3
Service: 3
Jihyun Lee
I saw some low rated reviews and decided to write a review.I’ve been going Anything at all for several years now. There are ups and downs in taste and service. I mostly had good experiences though.Food:I figured the taste is different in a good way and a bad way depending on the time I dine in. They try to use seasonal ingredients and it changes the vegetable and fruit components on the dish. I think this is good try and not a major change of the main flavor.I assume there are different kitchen staffs and differently cook meats..? Sometimes, proteins are burnt till taste bitter. Especially, on my last visit, I only tasted bitterness from my sandwich. I think the consistency of taste is really important. Like, I expect to have the same burger whenever I go to this place but it is disappointing when it doesn’t taste the same.Service:Most of staffs are friendly and willing to explain things according to customer’s needs. But, I had some staffs who didn’t explain delay on the food or rush out to eat or not getting what’s asked for.Overall, I had better experience brunch than dinner. Apparently, their burger is my and my husband’s favorite burger in New York City. We always bring people when someone visits us. 70% was successful. Everyone was impressed with the taste, atmosphere, and service. However, we sometimes regretted bringing people and having such an important occasion here due to the inconsistencies I mentioned.As if they can keep the consistency of food and services, I can say they have beautiful aesthetics and atmosphere. I love how their food is organic and high quality.Kid-friendliness: High chair, Enough room, Small food for kids, Friendly staffs
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Burger
Alexis Eileen
Stayed for a few days. The other bar was closed. This one was extraordinary and went out of their way to make me comfortable. Bipad Ghosh especially was kind.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Charcuterie & Cheese Plate, New England Chowder
Susanna Lagnese
Small and well-kept.Quiet and modern on Roosevelt Island, a nice break after a nice walk.
Atmosphere: 5
Food: 4
Service: 5
m m
Terrible service, because we were seated for 30 minutes and they never attended to us (and there were not many people)
Atmosphere: 4
Service: 1
Raymond Mangual
The place looks nice, but they run out of beer and give me a can cheap beer and charge me full price. Also I order food and after waiting for 1 hour, they give my food to another table. Saturday December 30,2023 at 4pm.
Atmosphere: 1
Food: 1
Service: 1
翟
A latte to go is burning hot, very watery, and they charge 20% tips automatically.
Wow the food is astonishingly good. Service is excellent.
Atmosphere: 5
Food: 5
Service: 5
Anne Hathaway did not spit in my food.
I just had the free coffee and charging station in the Graduate Hotel lobby, but I also took some pics!
Atmosphere: 4
Food: 4
Service: 4
Tom Ely
Great find and food. will return to stay and or further check out the upstairs
Atmosphere: 4
Food: 5
Service: 5
K L.
Stayed here for work, and due to it being super rainy outside, I decided to try to eat in the hotel which I rarely do. But I figured I'd give it a shot. First and foremost the decor in the restaurant is very cool!! You feel like you're eating in a library/study speakeasy! I'm all about the vibe!! Secondly, the food that I received was AMAZING!! Highly recommend the burger!! Perfectly cooked and seasoned. The caramelized onion, pepper bacon, cheese was amazing...but their "trinity" sauce...which is like a Big Mac sauce but times 20!! It was fire!! The salad was kinda whatevas though; nothing special to write home about. Here's where my minus one star came in. My oat milk latte tasted very burnt and almost too bitter. I usually don't send anything back unless it was inedible or undrinkable. Call me a coffee snob if you wish but it could've just been that cup, who knows. But my server, the young lady started with an "S" Sandy or Samantha, anyway, she definitely belongs in a customer service atmosphere. Always checked on me, gave me recommendations, and put up with all my questions :) if you are looking to try something different, she recommends the French Toast, The Grain Bowl, and the Tellicherry Turkey Sandwich. Next time I'm here, I'll def try something different!
Melissa Perez
I cannot recommend the trout dip enough. If you happen to come here, definitely try it out!
The atmosphere follows the tone of the hotel, without a doubt the best. The problem is that you don't come to a restaurant to see the walls but to eat. They are almost always short on service, they take time to bring you to the table. Another weak point is the very little variety of dishes they have. Oh, and I don't know if it's normal but they charge the tip themselves to the account and then tell you that it's already included.In short, a shame.
Atmosphere: 4
Food: 3
Service: 3
Recommended dishes: Hamburguesa
Automatic tipping is always
Atmosphere: 1
Food: 1
Service: 1
As someone who lives on Roosevelt Island, I was excited to hear a new dining experience being opened on the island when this place was first announced. However, after numerous visits over the years, I'm consistently disappointed by the service, and today's visit was a stark reminder of why.For any way to start your dining experience, having to wait over 5+ minutes for a host to show up and have you seated in an empty restaurant should always be a warning sign of what is to come. This visit was no exception, and to make matters worse, I was seated at a table that hadn't been properly cleaned, with crumbs and food remnants still present.The service doesn't get any better from there. The waiter's pushiness about ordering drinks is both persistent and irritating, and there's a 50-50 chance your drink order will be forgotten. On a previous occasion, my iced coffee was never delivered despite multiple reminders. For food, I have often had to wait over 40 minutes for a simple burger, and this time, they managed to forget one of our orders entirely, resulting in an additional 15-20 minute wait.While the food is adequate, paying $24 for a basic burger and fries is steep, even by New York standards. But the real kicker is the enforced 20% gratuity added to the bill, regardless of the subpar service. As someone who usually tips generously, I find this practice unacceptable, when this is the standard experience usually at this place. It's no surprise that the restaurant seems emptier with each visit.I had stopped visiting this place for months due to the overpriced food and lackluster service, and my recent visit with a friend only reinforced my decision to never return. The service even convinced me to write a view for a place, something I never do. If you're on the island looking for a meal, there are limited but better options available, else Manhattan is just a tram ride away for some excellent East Side bites.
Atmosphere: 1
Food: 3
Service: 1
I was hoping to come here for my upcoming birthday dinner, but based on our last experience there, now I'm reluctant. We found that many prior menu items have been discontinued, and the choices are much less appealing. No olives, no bread, no vegetarian options except sides -- and even those have become limited. When the restaurant first opened, we were very excited about it and it did not disappoint. The food was creative and delicious as it changed with the seasons. But lately it's just not the same. We went in for an appetizer and drinks on our anniversary and even there were disappointed, though things worked out okay in the end. On arrival, first we were told there was a limited menu that evening (no idea why), and that the specific appetizer we were looking forward to was not available. We sat anyway to look over the menu, though we had other plans for our main dinner that night. At some point the manager came over, and then said we could in fact order the appetizer. We were hoping for olives, too, but they are not available. The last time we actually ate a full dinner was also disappointing. Again, they have lost their creative touch, and the food seems to be prepared with less care. I'm really sorry to have to report this, because as I said before, we were so excited to have this wonderful (at the time) option here on R.I. I hope something can be done before it becomes a complete lost cause.
Atmosphere: 4
Food: 3
Service: 3
I saw some low rated reviews and decided to write a review.I’ve been going Anything at all for several years now. There are ups and downs in taste and service. I mostly had good experiences though.Food:I figured the taste is different in a good way and a bad way depending on the time I dine in. They try to use seasonal ingredients and it changes the vegetable and fruit components on the dish. I think this is good try and not a major change of the main flavor.I assume there are different kitchen staffs and differently cook meats..? Sometimes, proteins are burnt till taste bitter. Especially, on my last visit, I only tasted bitterness from my sandwich. I think the consistency of taste is really important. Like, I expect to have the same burger whenever I go to this place but it is disappointing when it doesn’t taste the same.Service:Most of staffs are friendly and willing to explain things according to customer’s needs. But, I had some staffs who didn’t explain delay on the food or rush out to eat or not getting what’s asked for.Overall, I had better experience brunch than dinner. Apparently, their burger is my and my husband’s favorite burger in New York City. We always bring people when someone visits us. 70% was successful. Everyone was impressed with the taste, atmosphere, and service. However, we sometimes regretted bringing people and having such an important occasion here due to the inconsistencies I mentioned.As if they can keep the consistency of food and services, I can say they have beautiful aesthetics and atmosphere. I love how their food is organic and high quality.Kid-friendliness: High chair, Enough room, Small food for kids, Friendly staffs
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Burger
Stayed for a few days. The other bar was closed. This one was extraordinary and went out of their way to make me comfortable. Bipad Ghosh especially was kind.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Charcuterie & Cheese Plate, New England Chowder
Small and well-kept.Quiet and modern on Roosevelt Island, a nice break after a nice walk.
Atmosphere: 5
Food: 4
Service: 5
Terrible service, because we were seated for 30 minutes and they never attended to us (and there were not many people)
Atmosphere: 4
Service: 1
The place looks nice, but they run out of beer and give me a can cheap beer and charge me full price. Also I order food and after waiting for 1 hour, they give my food to another table. Saturday December 30,2023 at 4pm.
Atmosphere: 1
Food: 1
Service: 1
A latte to go is burning hot, very watery, and they charge 20% tips automatically.
Food: 1
Restaurantji Recommends
Wow the food is astonishingly good. Service is excellent.
Atmosphere: 5
Food: 5
Service: 5
I just had the free coffee and charging station in the Graduate Hotel lobby, but I also took some pics!
Atmosphere: 4
Food: 4
Service: 4
Great find and food. will return to stay and or further check out the upstairs
Atmosphere: 4
Food: 5
Service: 5
Stayed here for work, and due to it being super rainy outside, I decided to try to eat in the hotel which I rarely do. But I figured I'd give it a shot. First and foremost the decor in the restaurant is very cool!! You feel like you're eating in a library/study speakeasy! I'm all about the vibe!! Secondly, the food that I received was AMAZING!! Highly recommend the burger!! Perfectly cooked and seasoned. The caramelized onion, pepper bacon, cheese was amazing...but their "trinity" sauce...which is like a Big Mac sauce but times 20!! It was fire!! The salad was kinda whatevas though; nothing special to write home about. Here's where my minus one star came in. My oat milk latte tasted very burnt and almost too bitter. I usually don't send anything back unless it was inedible or undrinkable. Call me a coffee snob if you wish but it could've just been that cup, who knows. But my server, the young lady started with an "S" Sandy or Samantha, anyway, she definitely belongs in a customer service atmosphere. Always checked on me, gave me recommendations, and put up with all my questions :) if you are looking to try something different, she recommends the French Toast, The Grain Bowl, and the Tellicherry Turkey Sandwich. Next time I'm here, I'll def try something different!
I cannot recommend the trout dip enough. If you happen to come here, definitely try it out!
Atmosphere: 3
Food: 5
Service: 3