Service better than other pret a manger locations. Very fast and friendly
Atmosphere: 5
Food: 5
Service: 5
Vera T
Always terrible service at this
Atmosphere: 1
Food: 5
Service: 1
Yijing Lu
Awesome place, used to be there everyday. Not sure why people gave so negative
Atmosphere: 5
Food: 5
Service: 5
Avital Ovadya
I have been going to Pret for 2.5years and normally really like it but found a piece of cardboard in my soup recently so I don’t think I can go back any time soon…
Rashida A
Thought staff could have better customer service. Manager & staff could use better training on hospitality. Food was fine and tasted as good as other locations.
Robert Mors
I went to a location 70th Street and York. The sandwiches used to be the
Atmosphere: 5
Food: 2
Service: 5
Nafiza T.
Pret A Manger is always a hit or miss. This time was a miss. The line was out the door, the options were limited and the employees were a bit rude. It was really busy so I completely understand that the employees were frustrated but it wasn't necessary to be challenging when answering a question. The options were severely lacking especially the vegan options -- there were only a few choices to pick from. The choice that I made was to take the cucumber and tuna baguette which was a huge mistake. It was $12 and super unfulfilling -- the tuna tasted old and the baguette was kind of dry and hard to bite into. The cucumbers were really fresh though. The location was nice but it couldn't handle the amount of people that were trying to get food. It was small in comparison to how many people were on the line -- people were going out the door.
Cohen R L
Throughout our time through Europe and America, this was the one reoccurring cafe that we used as our base for good food. Nutritious and easy, perhaps if they opened branches in Australia would they be popular, though I know that I’d be going there all the time. Definitely the handiest food option and healthiest. The atmosphere is wholesome and the insides always spacious and bright. Many, many selections available for everyone. Great place.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Falafel
Maya Darst-Campbell
Very rude staff. I asked for an "iced regular chai latte". Iced referring the temperature, and regular referring the size as indicated on the menu. They served up a hot chai latte. Mistakes happen but when I asked if they could pour it on ice, the lady got really rude and basically yelled “you asked for regular”. I clarified regular was the size, since the menu lists "regular" as the size. She then just handed me a cup of ice for me to take my latte elsewhere and pour it over the ice. I asked her if they could pour it since they have a counter and a sink, so I don’t spill this hot latte everywhere and she said “you can do it”. It turned into a debate just to have them use their sink and pour my latte on ice. Don’t come here, the sant ambroeus across the street is much nicer. My mom told me she's also had bad experiences with the cashier and stopped coming.
Service: 1
Sharmaine Beecham
So many delicious fresh choices. The mac and cheese was delicious. As well as the small sandwich I bought and salmon bowl. I also had a pastry and wished I picked up one of the fresh juices that was offered.Vegetarian options: There are more than enough vegetarian options.
Customer service stinks, was in line this morning, cashier totally ignored me. Attended to a customer who came in after.. I told her I’m waiting in line, her response that’s not the line. Don’t know why I continue to go there.. I purchased mint tea there two weeks ago, it tasted weird but I had it, ended up vomiting. The lady who works at the cash register needs training. I will never go back there.
Stephen B.
Great location next door to the Helmsley Medical Tower.Good selection of snack food and drinks, combined with friendly, efficient service.
Marcey Ellis
Customer service stinks, was in line this morning, cashier totally ignored me. Attended to a customer who came in after.. I told her I’m waiting in line, her response that’s not the line. Don’t know why I continue to go there.. I purchased mint tea there two weeks ago, it tasted weird but I had it, ended up vomiting. The lady who works at the cash register needs training. I will never go back there.
Samuel S
Came in here just to quickly grab some lunch & while I was on the line I took out my phone to scan the QR code to join the Pret A Manger rewards program that was placed in front of the register. The cashier lady with a red shirt & black hair in a pony tail at the front thought I was taking a picture of her and freaked out like a Karen on me saying she did not want her picture taken and continued being rude even after I told her I was not taking a picture of her.This woman should be fired for reacting like that to a customer and making a scene in a very crowded establishment.I will not be going back.
admira cemalovic
Barista too busy chatting with colleague to hear my order. When she brought the coffee with cold milk, I remarked it is supposed to be steamed, and then she went and steamed the milk that was mixed with coffee already.. I am speechless. Who hires these workers that hate their jobs and take it out on customers? So bad for business. When you come for a coffee, it is as if you gave come to collect their soul. :/
Service better than other pret a manger locations. Very fast and friendly
Atmosphere: 5
Food: 5
Service: 5
Always terrible service at this
Atmosphere: 1
Food: 5
Service: 1
Awesome place, used to be there everyday. Not sure why people gave so negative
Atmosphere: 5
Food: 5
Service: 5
I have been going to Pret for 2.5years and normally really like it but found a piece of cardboard in my soup recently so I don’t think I can go back any time soon…
Thought staff could have better customer service. Manager & staff could use better training on hospitality. Food was fine and tasted as good as other locations.
I went to a location 70th Street and York. The sandwiches used to be the
Atmosphere: 5
Food: 2
Service: 5
Pret A Manger is always a hit or miss. This time was a miss. The line was out the door, the options were limited and the employees were a bit rude. It was really busy so I completely understand that the employees were frustrated but it wasn't necessary to be challenging when answering a question. The options were severely lacking especially the vegan options -- there were only a few choices to pick from. The choice that I made was to take the cucumber and tuna baguette which was a huge mistake. It was $12 and super unfulfilling -- the tuna tasted old and the baguette was kind of dry and hard to bite into. The cucumbers were really fresh though. The location was nice but it couldn't handle the amount of people that were trying to get food. It was small in comparison to how many people were on the line -- people were going out the door.
Throughout our time through Europe and America, this was the one reoccurring cafe that we used as our base for good food. Nutritious and easy, perhaps if they opened branches in Australia would they be popular, though I know that I’d be going there all the time. Definitely the handiest food option and healthiest. The atmosphere is wholesome and the insides always spacious and bright. Many, many selections available for everyone. Great place.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Falafel
Very rude staff. I asked for an "iced regular chai latte". Iced referring the temperature, and regular referring the size as indicated on the menu. They served up a hot chai latte. Mistakes happen but when I asked if they could pour it on ice, the lady got really rude and basically yelled “you asked for regular”. I clarified regular was the size, since the menu lists "regular" as the size. She then just handed me a cup of ice for me to take my latte elsewhere and pour it over the ice. I asked her if they could pour it since they have a counter and a sink, so I don’t spill this hot latte everywhere and she said “you can do it”. It turned into a debate just to have them use their sink and pour my latte on ice. Don’t come here, the sant ambroeus across the street is much nicer. My mom told me she's also had bad experiences with the cashier and stopped coming.
Service: 1
So many delicious fresh choices. The mac and cheese was delicious. As well as the small sandwich I bought and salmon bowl. I also had a pastry and wished I picked up one of the fresh juices that was offered.Vegetarian options: There are more than enough vegetarian options.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Falafel
Restaurantji Recommends
Customer service stinks, was in line this morning, cashier totally ignored me. Attended to a customer who came in after.. I told her I’m waiting in line, her response that’s not the line. Don’t know why I continue to go there.. I purchased mint tea there two weeks ago, it tasted weird but I had it, ended up vomiting. The lady who works at the cash register needs training. I will never go back there.
Great location next door to the Helmsley Medical Tower.Good selection of snack food and drinks, combined with friendly, efficient service.
Customer service stinks, was in line this morning, cashier totally ignored me. Attended to a customer who came in after.. I told her I’m waiting in line, her response that’s not the line. Don’t know why I continue to go there.. I purchased mint tea there two weeks ago, it tasted weird but I had it, ended up vomiting. The lady who works at the cash register needs training. I will never go back there.
Came in here just to quickly grab some lunch & while I was on the line I took out my phone to scan the QR code to join the Pret A Manger rewards program that was placed in front of the register. The cashier lady with a red shirt & black hair in a pony tail at the front thought I was taking a picture of her and freaked out like a Karen on me saying she did not want her picture taken and continued being rude even after I told her I was not taking a picture of her.This woman should be fired for reacting like that to a customer and making a scene in a very crowded establishment.I will not be going back.
Barista too busy chatting with colleague to hear my order. When she brought the coffee with cold milk, I remarked it is supposed to be steamed, and then she went and steamed the milk that was mixed with coffee already.. I am speechless. Who hires these workers that hate their jobs and take it out on customers? So bad for business. When you come for a coffee, it is as if you gave come to collect their soul. :/