I just went into pret 425 Lexington Avenue opposite grand central. I ordered 2 decaf americanos. They tasted like water so I went to the counter to politely ask where a very abrupt and rude lady told me that the coffee tasted like that. I removed the lids to show her how pale they were and she started having a go at me…then she realised there were no beans in the dispenser. She got her assistant to remake them. They were just as bad but I was too afraid to complain…then she called me back over and told me to put the lids (from the original coffees that I left on the counter when showing her how pale they were) in the bin. This was not a request but a command!!!!! I am speechless to be honest.
Atmosphere: 1
Food: 1
Service: 1
MagnusGreve
They need more vegan options. Lots of vegetarian options that could easily be veganized! The sandwich was okay, but bland, and the oatmeal was very boring. We had to drown it in sugar…. Also expensive.
Very convenient though.
Elias
The drinks are great.The food is way too expensive
Atmosphere: 3
Food: 4
Service: 4
M
The skinny black girl working in the front had terrible customer service. She is mean to the customer and no patient when you try to order the food. She always has the bad attitude when you try to order the food. Other employees are great over there.
Atmosphere: 1
Food: 3
Service: 1
Lauren Quinn
I’ve been coming here regularly and every time, I leave with a bitter taste in my mouth. The staff here are extremely rude, not one bit friendly. The guy threw the change at me, never said thank you or goodbye. EVERYTIME I come here it’s always the same attitude. I only come because I like the coffee but after this time there’s no way I’ll be going back. Should be taught a course on how to be nice to people or get a job where you don’t interact with any.
Atmosphere: 1
Food: 3
Service: 1
Dimitry Gekhtman
The sign on their door says they close at 7.30 pm on weekdays. I reached at 7.25 pm and they had already locked the entrance from inside. I knocked on the glass door and the guy inside, who was cleaning, heard me but pretended that he could not. I then walked around and knocked on the window. He was embarrassed to see me again and signaled "closed". I showed him the time on my phone that showed 7.26pm so he pointed me to the lady at the cash register. When i looked at her, she too said we are closed, and went inside in the kitchen area like she didn't care. Horrible service!!
Atmosphere: 1
Roberta Bernardes Scampini
The BEST croissant in NYC by far. A little tastw of France for sure.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Plain Croissant
Rory S.
I just had an incredibly delicious ham and cheese croissant, perfect coffee and had to write a review because the chocolate chip cookie was literal perfection and was one of the best I've ever had. I love this Pret, awesome staff and really delicious food. Thank you to the great people at this Pret.
Brenda L M
I agree with a lot of the comments below, they tend to open late and when they are open the breakfast sandwiches aren't ready. Majority of the staff is nice but I agree with the below, there is some that are super moody. I got almond milk in my coffee when I asked for regular, I asked said a few times I didn't ask for almond milk and she just ignored me and shes quite snappy with other customers. One MAJOR thing I cant get over is the price increase is HUGE!!! To get a croissant alone is over $5! $3 something used to be bad enough.
Today, 5.25.2023, the lady who did my coffee this morning was very moody. I asked her to fill my cup with more coffee because it was way too light. She had the audacity to tell me Not to come back again! Hello I not getting my food for free here! And who is she to tell me what to do. You know I like my coffee a certain way.
Atmosphere: 4
Food: 3
Service: 1
Eddie-Shooter Ram
Today, 5.25.2023, the lady who did my coffee this morning was very moody. I asked her to fill my cup with more coffee because it was way too light. She had the audacity to tell me Not to come back again! Hello I not getting my food for free here! And who is she to tell me what to do. You know I like my coffee a certain way.
Jenny R
The employees are great as is the food at a reasonable price, but three stars because they don’t ever open on time. When they do rarely open on time they never have any of the food out for breakfast. They are typically open closer to 7:00AM.
victoria red sky
Very handy outpost midtown Manhattan for a recharge before setting back out into the fray. Whether a quick zip of caffeine, quite delicious house brew, accommpanied with a tasty pastryor refreshing salad, it is just the thing to please.
The best brownies in the world!!!
Atmosphere: 5
Food: 5
Service: 5
I just went into pret 425 Lexington Avenue opposite grand central. I ordered 2 decaf americanos. They tasted like water so I went to the counter to politely ask where a very abrupt and rude lady told me that the coffee tasted like that. I removed the lids to show her how pale they were and she started having a go at me…then she realised there were no beans in the dispenser. She got her assistant to remake them. They were just as bad but I was too afraid to complain…then she called me back over and told me to put the lids (from the original coffees that I left on the counter when showing her how pale they were) in the bin. This was not a request but a command!!!!! I am speechless to be honest.
Atmosphere: 1
Food: 1
Service: 1
They need more vegan options. Lots of vegetarian options that could easily be veganized! The sandwich was okay, but bland, and the oatmeal was very boring. We had to drown it in sugar…. Also expensive. Very convenient though.
The drinks are great.The food is way too expensive
Atmosphere: 3
Food: 4
Service: 4
The skinny black girl working in the front had terrible customer service. She is mean to the customer and no patient when you try to order the food. She always has the bad attitude when you try to order the food. Other employees are great over there.
Atmosphere: 1
Food: 3
Service: 1
I’ve been coming here regularly and every time, I leave with a bitter taste in my mouth. The staff here are extremely rude, not one bit friendly. The guy threw the change at me, never said thank you or goodbye. EVERYTIME I come here it’s always the same attitude. I only come because I like the coffee but after this time there’s no way I’ll be going back. Should be taught a course on how to be nice to people or get a job where you don’t interact with any.
Atmosphere: 1
Food: 3
Service: 1
The sign on their door says they close at 7.30 pm on weekdays. I reached at 7.25 pm and they had already locked the entrance from inside. I knocked on the glass door and the guy inside, who was cleaning, heard me but pretended that he could not. I then walked around and knocked on the window. He was embarrassed to see me again and signaled "closed". I showed him the time on my phone that showed 7.26pm so he pointed me to the lady at the cash register. When i looked at her, she too said we are closed, and went inside in the kitchen area like she didn't care. Horrible service!!
Atmosphere: 1
The BEST croissant in NYC by far. A little tastw of France for sure.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Plain Croissant
I just had an incredibly delicious ham and cheese croissant, perfect coffee and had to write a review because the chocolate chip cookie was literal perfection and was one of the best I've ever had. I love this Pret, awesome staff and really delicious food. Thank you to the great people at this Pret.
I agree with a lot of the comments below, they tend to open late and when they are open the breakfast sandwiches aren't ready. Majority of the staff is nice but I agree with the below, there is some that are super moody. I got almond milk in my coffee when I asked for regular, I asked said a few times I didn't ask for almond milk and she just ignored me and shes quite snappy with other customers. One MAJOR thing I cant get over is the price increase is HUGE!!! To get a croissant alone is over $5! $3 something used to be bad enough.
Atmosphere: 4
Food: 3
Service: 2
Restaurantji Recommends
Very busy restaurant near the UN.
Atmosphere: 3
Food: 4
Service: 4
Today, 5.25.2023, the lady who did my coffee this morning was very moody. I asked her to fill my cup with more coffee because it was way too light. She had the audacity to tell me Not to come back again! Hello I not getting my food for free here! And who is she to tell me what to do. You know I like my coffee a certain way.
Atmosphere: 4
Food: 3
Service: 1
Today, 5.25.2023, the lady who did my coffee this morning was very moody. I asked her to fill my cup with more coffee because it was way too light. She had the audacity to tell me Not to come back again! Hello I not getting my food for free here! And who is she to tell me what to do. You know I like my coffee a certain way.
The employees are great as is the food at a reasonable price, but three stars because they don’t ever open on time. When they do rarely open on time they never have any of the food out for breakfast. They are typically open closer to 7:00AM.
Very handy outpost midtown Manhattan for a recharge before setting back out into the fray. Whether a quick zip of caffeine, quite delicious house brew, accommpanied with a tasty pastryor refreshing salad, it is just the thing to please.