Serendipity 3 is actually S10! From the minute Indigo greeted us at the door, until the final sip of our frozen hot chocolate, we had an incredible experience. Kuddos to a great New York moment!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Burger
Madison Courageous
We came for my friend's 50th birthday from Michigan! Wanted the frozen hot chocolate and it did not disappoint...it was so much better than what I expected honestly! The staff was fabulous....we had a great experience! Got a sundae too and the chocolate ice cream with peanut butter swirls was sooo good!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Ice Cream Sundae
Annie L.
LOVE this place! The staff was all amazingly kind, attentive and fun. We enjoyed our frozen hot chocolates and food. The kids had cookies and cream flavor and we had a spiked mocha. Delicious. My potato skins were delicious. Our waitress was super helpful with my gluten sensitivity.
Atmosphere: 4
Food: 5
Service: 5
Betty Smith
First time in NYC, had some recommendations from friends so I decided to visit. Lovely place. Desert was amazing, and they even have in-house photographer which gave us a free postcard to keep. Overall, very pleasant experience.
Atmosphere: 5
Food: 5
Service: 5
Sam
The place is cozy. Love their variety of desserts. Very instagrammable. The photographer took cool pictures of us. I really like my pics.
Atmosphere: 5
Food: 5
Service: 5
Nallely Gonzalez
From the moment we came in, we were greeted by the amazing Indigo! Then we were first served by AJ and Randy! Overall, 10/10...chef's kiss for staff, customer service, food and ambiance! Highly recommend!
Atmosphere: 5
Food: 5
Service: 5
Shannon Armstrong
The service was terrible. The Thai salad was disgusting.
Atmosphere: 5
Food: 3
Service: 2
MH S
Adorable mood and great staffs!!!
Atmosphere: 5
Food: 5
Service: 5
Dorothy Zhan
Great place to go for a meal! Super filling, desserts are yummy, and the service is great
Atmosphere: 5
Food: 4
Service: 5
Elizabeth Rajchart
I'll be honest, I've built up Serendipity 3 in my head since reading about it in an American Girls Magazine at 8 years old, so they were probably against something unrealistic. That being said, I was a little disappointed, BUT I'm sure children love it. It's quite loud (in both sound and decor) but the frozen hot chocolate met my 20-plus-year dreams at least. Delicious :) The staff is very very nice as well.:wheelchair_symbol: Bathroom is NOT accessible (could not find a position to allow the door to close; if the bathroom is actually "legally accessible" it's just barely and the time to tetris your way into the room could easily cause an accident). Workers are happy to bring out a ramp to allow you into the building, but you do need to request it to be able to go inside and to leave.Wheelchair accessibility: :wheelchair_symbol: Bathroom is NOT accessible (could not find a position to allow the door to close; if the bathroom is actually "legally accessible" it's just barely and the time to tetris your way into the room could easily cause an accident). Workers are happy to bring out a ramp to allow you into the building, but you do need to request it to be able to go inside and to leave.
The place is nice without much else. The service is bad and so is the ice cream.The decoration is not the same as the movie. Many years have passed. We liked the memory
Atmosphere: 4
Food: 2
Service: 4
Michelle Cunningham
I just visited Serendipity this past weekend with my teenage niece. The staff are very nice, as I was able to be seated a little before my actual reservation time (I got there a little earlier than I needed to be). We shared the frozen hot chocolate, which was very refreshing since it was pretty humid that day. We both ordered the chicken tenders and we shared an order of fries. Everything came out hot and fresh...the only drawback was that we had so much leftover food but was unable to take it with us as we had a day of activities planned afterward and then a bus ride back to Pennsylvania that evening. Every time a waiter/waitress came out of the kitchen with food, my niece would say "burger? that looks good! Tacos? They look good! Everything looks good!". Would definitely go back to explore more of the menu.Update 5/11/24: Had another great visit to Serendipity 3 with my teenage niece. This is becoming an annual day trip (from PA). Staff is always friendly and accommodating and the food is always fresh. Arrived 15 minutes before my reservation and they were still able to seat us.
Atmosphere: 5
Food: 5
Service: 5
Randy Muser
Great menu. Fun experience for a visit to NYC. Decor and vibe are interesting. Perfect for those with a sweet tooth
Atmosphere: 5
Food: 4
Service: 3
Hilary Engelhart
Great frozen hot chocolate! The staff and servers were awesome and the restaurant setting was light, fun and interesting.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Burger, Mac and Cheese
Sarah Brock
Visited 10 years ago and it was AMAZING! Food was a 10, frozen hot chocolate was a 10, and atmosphere a 10! Visited over the weekend and sad to see food quality has gone down. $27 for the cobb salad and quality was maybe a 5. Was not fresh. Frozen hot chocolate was still a 10 though!
Serendipity 3 is actually S10! From the minute Indigo greeted us at the door, until the final sip of our frozen hot chocolate, we had an incredible experience. Kuddos to a great New York moment!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Burger
We came for my friend's 50th birthday from Michigan! Wanted the frozen hot chocolate and it did not disappoint...it was so much better than what I expected honestly! The staff was fabulous....we had a great experience! Got a sundae too and the chocolate ice cream with peanut butter swirls was sooo good!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Ice Cream Sundae
LOVE this place! The staff was all amazingly kind, attentive and fun. We enjoyed our frozen hot chocolates and food. The kids had cookies and cream flavor and we had a spiked mocha. Delicious. My potato skins were delicious. Our waitress was super helpful with my gluten sensitivity.
Atmosphere: 4
Food: 5
Service: 5
First time in NYC, had some recommendations from friends so I decided to visit. Lovely place. Desert was amazing, and they even have in-house photographer which gave us a free postcard to keep. Overall, very pleasant experience.
Atmosphere: 5
Food: 5
Service: 5
The place is cozy. Love their variety of desserts. Very instagrammable. The photographer took cool pictures of us. I really like my pics.
Atmosphere: 5
Food: 5
Service: 5
From the moment we came in, we were greeted by the amazing Indigo! Then we were first served by AJ and Randy! Overall, 10/10...chef's kiss for staff, customer service, food and ambiance! Highly recommend!
Atmosphere: 5
Food: 5
Service: 5
The service was terrible. The Thai salad was disgusting.
Atmosphere: 5
Food: 3
Service: 2
Adorable mood and great staffs!!!
Atmosphere: 5
Food: 5
Service: 5
Great place to go for a meal! Super filling, desserts are yummy, and the service is great
Atmosphere: 5
Food: 4
Service: 5
I'll be honest, I've built up Serendipity 3 in my head since reading about it in an American Girls Magazine at 8 years old, so they were probably against something unrealistic. That being said, I was a little disappointed, BUT I'm sure children love it. It's quite loud (in both sound and decor) but the frozen hot chocolate met my 20-plus-year dreams at least. Delicious :) The staff is very very nice as well.:wheelchair_symbol: Bathroom is NOT accessible (could not find a position to allow the door to close; if the bathroom is actually "legally accessible" it's just barely and the time to tetris your way into the room could easily cause an accident). Workers are happy to bring out a ramp to allow you into the building, but you do need to request it to be able to go inside and to leave.Wheelchair accessibility: :wheelchair_symbol: Bathroom is NOT accessible (could not find a position to allow the door to close; if the bathroom is actually "legally accessible" it's just barely and the time to tetris your way into the room could easily cause an accident). Workers are happy to bring out a ramp to allow you into the building, but you do need to request it to be able to go inside and to leave.
Atmosphere: 3
Food: 5
Service: 4
Restaurantji Recommends
The place is nice without much else. The service is bad and so is the ice cream.The decoration is not the same as the movie. Many years have passed. We liked the memory
Atmosphere: 4
Food: 2
Service: 4
I just visited Serendipity this past weekend with my teenage niece. The staff are very nice, as I was able to be seated a little before my actual reservation time (I got there a little earlier than I needed to be). We shared the frozen hot chocolate, which was very refreshing since it was pretty humid that day. We both ordered the chicken tenders and we shared an order of fries. Everything came out hot and fresh...the only drawback was that we had so much leftover food but was unable to take it with us as we had a day of activities planned afterward and then a bus ride back to Pennsylvania that evening. Every time a waiter/waitress came out of the kitchen with food, my niece would say "burger? that looks good! Tacos? They look good! Everything looks good!". Would definitely go back to explore more of the menu.Update 5/11/24: Had another great visit to Serendipity 3 with my teenage niece. This is becoming an annual day trip (from PA). Staff is always friendly and accommodating and the food is always fresh. Arrived 15 minutes before my reservation and they were still able to seat us.
Atmosphere: 5
Food: 5
Service: 5
Great menu. Fun experience for a visit to NYC. Decor and vibe are interesting. Perfect for those with a sweet tooth
Atmosphere: 5
Food: 4
Service: 3
Great frozen hot chocolate! The staff and servers were awesome and the restaurant setting was light, fun and interesting.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Burger, Mac and Cheese
Visited 10 years ago and it was AMAZING! Food was a 10, frozen hot chocolate was a 10, and atmosphere a 10! Visited over the weekend and sad to see food quality has gone down. $27 for the cobb salad and quality was maybe a 5. Was not fresh. Frozen hot chocolate was still a 10 though!
Atmosphere: 5
Food: 3
Service: 5