My first time drinking a coffee in New York.It gave me a bad Impression of the daily breakfast in the United States especially considering that it was not my first time at a Starbucks. The Starbucks that I have tried so far in the United States have grave problems. Starting from the poor service provided by employees. Although I could forgive this if they could at least make coffee without burning it. Worst coffee i drank in my life.
Atmosphere: 3
Food: 2
Service: 1
Diana Ayers
New management has made this location so much better! Definitely a good vibeDietary restrictions: Egg bites are very good and gluten free
Atmosphere: 5
Food: 5
Service: 5
Nuri Shin
I agree with other reviewers that this place takes way too much time for being an “order in advance and pick up” place. Takes longer than regular Starbucks. There’s only 1 Barista making all these orders in the weekend which doesn’t make sense at all when it’s located at one of the busiest area in the USA.
Atmosphere: 2
Food: 2
Service: 1
Elida Hadroj
This is a pick up/order booth only!! There is an insanely long wait time. Over 15min. There are people that work nearby that place mobile order pickups. They only have two people inside rush hour on a weekday. I recommend any other one or two order at least 20 min ahead.
Travis
You will almost always have to wait for your drink even though it’s just a walk up windows that mostly does
Atmosphere: 2
Food: 4
Service: 2
Moe
This store is horrible i came here two times, on one instance i waited 20 minutes when there was no line. But this second time, i ordered a vanilla bean frap no whip cream. Sounds simple right, wrong because i noticed they put whip cream and then removed it and handed it to me, the entire top was caved it and like 1/3 of the drink was gone. I gave them a chance with a remake because i know its a hassle to refund, and the drink tasted nasty like someone spat inside of it or something. I threw the drink and im never ordering again and am looking into getting food service to inspect the place.
Atmosphere: 1
Food: 1
Service: 1
Jashlyn C.
I love this place so much! A very good place to study
Atmosphere: 5
Food: 5
Service: 5
Thomas V
You can't get much more Manhattan than this, sipping good coffee at the Empire State Bldg. We were pleased with the location and the good coffee.
Jaebeom “Edi” Kim
I ordered White chocolate macadamia cream cold brew. The cream foam was really fresh!
Jaylin W.
Staff are terrible and rude. Open the mobile app to take orders at 5:30 but when you get here the women that open the store lift their fingers to say 6 but then no longer acknowledge you. I just wanted my refund.
I got the hot chocolate and it was not fully made. The top was too watery and the bottom was too chocolaty I asked for whipped cream and I did not get any. It made me sick. I literally threw up. if I could give it 0 stars I would.
Atmosphere: 1
Food: 1
Service: 1
Joshua Rios
This location consistently gets orders incorrect. Mostly happens during the busy morning hours, but has happened to me during non-rush hours as well.
Bastian Hofberger
4 employees. 3 are chatting, only one is working. Therefore it takes 12 minutes to make one coffee, with only 2 customers before me. This place requires management…
Nafisa Mushtari
The manager was super rude,so poor customer service,yeasterday I ordered tall hot latte,butter croissant and cinnamon cake.Guess what inside the cup it was only shot!!!!!where is my latte????I spend $14 dolr.When the manager took my order he didn’t give me receipt.need to talk with corporate
Michael Rollison-Criollo
You can only order ahead and pick up here. If you come during rush hour, the entire sidewalk is mobbed with people trying to enter one tiny door to pick up your drink. Not worth it. Dunkin’ is around the corner and much faster.
My first time drinking a coffee in New York.It gave me a bad Impression of the daily breakfast in the United States especially considering that it was not my first time at a Starbucks. The Starbucks that I have tried so far in the United States have grave problems. Starting from the poor service provided by employees. Although I could forgive this if they could at least make coffee without burning it. Worst coffee i drank in my life.
Atmosphere: 3
Food: 2
Service: 1
New management has made this location so much better! Definitely a good vibeDietary restrictions: Egg bites are very good and gluten free
Atmosphere: 5
Food: 5
Service: 5
I agree with other reviewers that this place takes way too much time for being an “order in advance and pick up” place. Takes longer than regular Starbucks. There’s only 1 Barista making all these orders in the weekend which doesn’t make sense at all when it’s located at one of the busiest area in the USA.
Atmosphere: 2
Food: 2
Service: 1
This is a pick up/order booth only!! There is an insanely long wait time. Over 15min. There are people that work nearby that place mobile order pickups. They only have two people inside rush hour on a weekday. I recommend any other one or two order at least 20 min ahead.
You will almost always have to wait for your drink even though it’s just a walk up windows that mostly does
Atmosphere: 2
Food: 4
Service: 2
This store is horrible i came here two times, on one instance i waited 20 minutes when there was no line. But this second time, i ordered a vanilla bean frap no whip cream. Sounds simple right, wrong because i noticed they put whip cream and then removed it and handed it to me, the entire top was caved it and like 1/3 of the drink was gone. I gave them a chance with a remake because i know its a hassle to refund, and the drink tasted nasty like someone spat inside of it or something. I threw the drink and im never ordering again and am looking into getting food service to inspect the place.
Atmosphere: 1
Food: 1
Service: 1
I love this place so much! A very good place to study
Atmosphere: 5
Food: 5
Service: 5
You can't get much more Manhattan than this, sipping good coffee at the Empire State Bldg. We were pleased with the location and the good coffee.
I ordered White chocolate macadamia cream cold brew. The cream foam was really fresh!
Staff are terrible and rude. Open the mobile app to take orders at 5:30 but when you get here the women that open the store lift their fingers to say 6 but then no longer acknowledge you. I just wanted my refund.
Restaurantji Recommends
I got the hot chocolate and it was not fully made. The top was too watery and the bottom was too chocolaty I asked for whipped cream and I did not get any. It made me sick. I literally threw up. if I could give it 0 stars I would.
Atmosphere: 1
Food: 1
Service: 1
This location consistently gets orders incorrect. Mostly happens during the busy morning hours, but has happened to me during non-rush hours as well.
4 employees. 3 are chatting, only one is working. Therefore it takes 12 minutes to make one coffee, with only 2 customers before me. This place requires management…
The manager was super rude,so poor customer service,yeasterday I ordered tall hot latte,butter croissant and cinnamon cake.Guess what inside the cup it was only shot!!!!!where is my latte????I spend $14 dolr.When the manager took my order he didn’t give me receipt.need to talk with corporate
You can only order ahead and pick up here. If you come during rush hour, the entire sidewalk is mobbed with people trying to enter one tiny door to pick up your drink. Not worth it. Dunkin’ is around the corner and much faster.