Had the Montreal Smoked Meat Poutine, which we can’t get in the US. Excellent!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Poutine
Paul Climenhage
We absolutely love this place. The owner is kool too
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Fries, Classic Roast Beef
Kristina Kravjansky
love the roast beef food and the quality of it not being so fast food like but actually a little better for
Atmosphere: 4
Food: 5
Service: 5
Gary
I love their curly fries!
Atmosphere: 3
Food: 3
Service: 3
MUNISH SHARMA
I was there for picking up the skip order and now its too much whenever i came here for picking up the order they always rude and make faces i don’t know why and there packing is also too bad its very difficult to carry food with those packing and when i ask for tray they said bring your own tray like its so cheap i don’t recommend anyone this Arby’s if team member don’t want to work they should find something else i never saw this type of worst customer service and i am going to complain in head office also.
Service: 1
Christine
Had curly fries routine and a vanilla shake. Shake was really thick and yummy.Parking: Lots of parking side of the building and the back.
Atmosphere: 3
Food: 3
Service: 3
Neil Arnold
Came through drive thru Jan 21st at 10:43, close to closing had amazing service and food was amazing too ?
Atmosphere: 5
Food: 5
Service: 5
Kionna C
This is my go-to place on a regular when visiting Niagara Falls since a decade plus now. The service is always amazing until my last visit. As someone who’s worked in the food industry in the past, some of the employees need to practice better customer service skills. On Dec 27th some time after 7pm, I ordered a combo through the drive thru (#15) and the worker asked if I said #13 and I said no #15, and they corrected by confirming it will be the gyro combo and I said yes please. As soon as I get back to the hotel, I received the #13 order which is the turkey sandwich.At this point, I wasn’t too upset because it’s fine everyone makes mistakes. However, one of the workers poorly handled the situation. All because I forgot the receipt from the hotel, they couldn’t remake the order because “there’s no proof” and they couldn’t find my order in the POS system. And I said regardless of the fact you can tell this food has recently been ordered. I really didn’t see the need to reply back with attitude saying “this is my managers policy and you will have to come back in the morning to speak about this”. What does tomorrow have to do with someone ordering food for that night? This could’ve been dealt with as soon as I mentioned this at the speaker instead of the worker choosing to start an argument at the window to make it a big scene like it’s hard to remake a sandwich. The fries were super cold, which I said I would like that to be remade. And they still gave such a hard time and didn’t want to remake the fries either. I ended up paying more for a different sandwich I didn’t order.I never like to leave bad reviews, but when someone isn’t treating others fairly, knowing for a fact that if they were in my shoes they would expect the same outcome is exactly why I am putting this out there.
Wip Flex
I came today 28 December 2023 at 8:30 PM to pick up my DoorDash order and the guy who was working begin very rude and I didn’t like his attitude at all when I was trying to pick up my order I was waiting for the drive-through for almost 10 minutes and he did even come and check up on me and when I honked he showed up, and then i told him i am here for DoorDash order he was like what do you want? Who are you? Why are you here? What do you mean why I am here. Obviously, I am here for some reason I’m not just gonna go randomly and park my car on front of the drive-through window for no reason obviously and he refused to give me the order for no reason , if you were busy am not going even to talk to you but when you are not doing nothing and you trying to be mean because i am a delivery guy well anyway ill make sure ill never step on your restaurant again, I used go and eat there always , and pick up my order but first time i see this guy
Atmosphere: 1
Food: 1
Service: 1
Elizabeth Semple
Waited forever for food and it was cold. Not the best experience, I was looking forward to eating at Arby's since they are scarce now and was disappointed. Even for fast food it was disappointing.
Arby's is the greatest of all the fast food chains and that's an opinion I'm willing to throw hands over. This particular Arby's kills it every single time -- seriously, never an issue and the food and service are always top notch. I eat here at least twice a week and that isn't stopping anytime soon. Long Live the roast beef baby.
Atmosphere: 5
Food: 5
Service: 5
Atef ElGindi
Food was consistent, service was fast, staff was very friendly, and store was clean.
Atmosphere: 5
Food: 5
Service: 5
Robert Flader
I love Arby's classic roast beef and cheddar. With 2 Arby's sauce, it is just the perfect snack. Gotta like the curly fries too.Always fast with a polite staff.The back parking lot is a bit dark and dreary after sunset, but they also have parking at the side by the street.Very delicious for very cheap!
Atmosphere: 3
Food: 5
Service: 5
Recommended dishes: Curly Fries, Roast Beef
Samantha Wilding
Went through drive thru but it's always clean indoors, rarely ever busy and the food maintains its quality, unlike some other chains that can be hit or miss.
Had the Montreal Smoked Meat Poutine, which we can’t get in the US. Excellent!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Poutine
We absolutely love this place. The owner is kool too
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Fries, Classic Roast Beef
love the roast beef food and the quality of it not being so fast food like but actually a little better for
Atmosphere: 4
Food: 5
Service: 5
I love their curly fries!
Atmosphere: 3
Food: 3
Service: 3
I was there for picking up the skip order and now its too much whenever i came here for picking up the order they always rude and make faces i don’t know why and there packing is also too bad its very difficult to carry food with those packing and when i ask for tray they said bring your own tray like its so cheap i don’t recommend anyone this Arby’s if team member don’t want to work they should find something else i never saw this type of worst customer service and i am going to complain in head office also.
Service: 1
Had curly fries routine and a vanilla shake. Shake was really thick and yummy.Parking: Lots of parking side of the building and the back.
Atmosphere: 3
Food: 3
Service: 3
Came through drive thru Jan 21st at 10:43, close to closing had amazing service and food was amazing too ?
Atmosphere: 5
Food: 5
Service: 5
This is my go-to place on a regular when visiting Niagara Falls since a decade plus now. The service is always amazing until my last visit. As someone who’s worked in the food industry in the past, some of the employees need to practice better customer service skills. On Dec 27th some time after 7pm, I ordered a combo through the drive thru (#15) and the worker asked if I said #13 and I said no #15, and they corrected by confirming it will be the gyro combo and I said yes please. As soon as I get back to the hotel, I received the #13 order which is the turkey sandwich.At this point, I wasn’t too upset because it’s fine everyone makes mistakes. However, one of the workers poorly handled the situation. All because I forgot the receipt from the hotel, they couldn’t remake the order because “there’s no proof” and they couldn’t find my order in the POS system. And I said regardless of the fact you can tell this food has recently been ordered. I really didn’t see the need to reply back with attitude saying “this is my managers policy and you will have to come back in the morning to speak about this”. What does tomorrow have to do with someone ordering food for that night? This could’ve been dealt with as soon as I mentioned this at the speaker instead of the worker choosing to start an argument at the window to make it a big scene like it’s hard to remake a sandwich. The fries were super cold, which I said I would like that to be remade. And they still gave such a hard time and didn’t want to remake the fries either. I ended up paying more for a different sandwich I didn’t order.I never like to leave bad reviews, but when someone isn’t treating others fairly, knowing for a fact that if they were in my shoes they would expect the same outcome is exactly why I am putting this out there.
I came today 28 December 2023 at 8:30 PM to pick up my DoorDash order and the guy who was working begin very rude and I didn’t like his attitude at all when I was trying to pick up my order I was waiting for the drive-through for almost 10 minutes and he did even come and check up on me and when I honked he showed up, and then i told him i am here for DoorDash order he was like what do you want? Who are you? Why are you here? What do you mean why I am here. Obviously, I am here for some reason I’m not just gonna go randomly and park my car on front of the drive-through window for no reason obviously and he refused to give me the order for no reason , if you were busy am not going even to talk to you but when you are not doing nothing and you trying to be mean because i am a delivery guy well anyway ill make sure ill never step on your restaurant again, I used go and eat there always , and pick up my order but first time i see this guy
Atmosphere: 1
Food: 1
Service: 1
Waited forever for food and it was cold. Not the best experience, I was looking forward to eating at Arby's since they are scarce now and was disappointed. Even for fast food it was disappointing.
Atmosphere: 1
Food: 2
Service: 1
Recommended dishes: Curly Fries, Roast Beef
Restaurantji Recommends
Drive
Food: 4
Service: 4
Arby's is the greatest of all the fast food chains and that's an opinion I'm willing to throw hands over. This particular Arby's kills it every single time -- seriously, never an issue and the food and service are always top notch. I eat here at least twice a week and that isn't stopping anytime soon. Long Live the roast beef baby.
Atmosphere: 5
Food: 5
Service: 5
Food was consistent, service was fast, staff was very friendly, and store was clean.
Atmosphere: 5
Food: 5
Service: 5
I love Arby's classic roast beef and cheddar. With 2 Arby's sauce, it is just the perfect snack. Gotta like the curly fries too.Always fast with a polite staff.The back parking lot is a bit dark and dreary after sunset, but they also have parking at the side by the street.Very delicious for very cheap!
Atmosphere: 3
Food: 5
Service: 5
Recommended dishes: Curly Fries, Roast Beef
Went through drive thru but it's always clean indoors, rarely ever busy and the food maintains its quality, unlike some other chains that can be hit or miss.
Atmosphere: 4
Food: 4
Service: 5
Recommended dishes: Curly Fries