Employees all standing around on their phones. I stood at the counter for a good minute before the young kid finished his text message and looked up.
Cheryl
Staff member was EXTREMELY rude. Customer service needs some retraining,
Mariah Vessel
Service was quick food was good.
Mariah Macon
Service was quick food was good.
Tacy Linton
It's SO good
Jessica Caswell
Store Manager said she didnt like me because her coworkers didnt like me as i was buying a frozen hot chocolate. Very disrespectful to cause drama as i work there in the food court.
TYE
This place is very poorly organized, riddled with incompetence, and the workers are lazy!!! The workers.... OOPS I should say people lounging around, who wasn't making pretzels. The cashier informed me that he ran out of sour cream and onion pretzels at 5 pm. WTH??? I didnt believe a word he said. I really hope these people who are supposed to serve customers stay in school, or if they are done with high school get some type of of training to gain knowledge about how a busines operates.
Addisyn Healy
The girl is really nice!! And it was fast and hot:)
TYE Johnson
This place is very poorly organized, riddled with incompetence, and the workers are lazy!!! The workers.... OOPS I should say people lounging around, who wasn't making pretzels. The cashier informed me that he ran out of sour cream and onion pretzels at 5 pm. WTH??? I didnt believe a word he said. I really hope these people who are supposed to serve customers stay in school, or if they are done with high school get some type of of training to gain knowledge about how a busines operates.
jes nemo
I was hoping to see both locations represented here in the outlet as they have completely opposite service and it makes it difficult to review this. I don't want to take away from the "good" location but it's impossible to turn a blind eye. Let me elaborate.
Sometime's I struggle with if I even want to write reviews for places like Auntie Anne's, but food is food and the world needs to know my terrible opinion on all things food. I made a quick stop at this Auntie Anne's while making my way through the outlets and needed a snack. Most of the places in the food court were much busier so I took the short route and got some pretzel bites. The staff working did not seem to care that customers were even alive as they paid little to no attention to anyone in the line. I was also supper bummed that the lemonade machine was down and I had to quench my thirst at the Charlie's further down the row. The pretzel bites themselves were pretty standard, soft, and not overly salty, making them pretty decent for what they were. Overall, Auntie Anne's isn't exactly known for customer service or incredible food, so it's kind of an "it is what it is" type place. This is far from the best location I've gone too but if I ever find myself needing pretzel's at the outlet, I would come back.
Alex Marra
Love their pretzels
Benjamin Grim
This is a great chain. I love their pretzels. Fresh, hot & delicious!
Stephanie Calarco Sinclair
Tonight my family along with another family witnessed the most disgusting thing! The employees from Auntie Anne’s and Charley’s we’re playing catch with a big dough ball after which I witnessed the employees of Auntie Anne’s roll this dough out and make pretzels. I’m sure this is against many Department of Health rules and regulations I will NEVER eat at this establishment again!
Bilal S.
You can go wrong with grabbing some mini snacks from auntie! its always worth it!
Employees all standing around on their phones. I stood at the counter for a good minute before the young kid finished his text message and looked up.
Staff member was EXTREMELY rude. Customer service needs some retraining,
Service was quick food was good.
Service was quick food was good.
It's SO good
Store Manager said she didnt like me because her coworkers didnt like me as i was buying a frozen hot chocolate. Very disrespectful to cause drama as i work there in the food court.
This place is very poorly organized, riddled with incompetence, and the workers are lazy!!! The workers.... OOPS I should say people lounging around, who wasn't making pretzels. The cashier informed me that he ran out of sour cream and onion pretzels at 5 pm. WTH??? I didnt believe a word he said. I really hope these people who are supposed to serve customers stay in school, or if they are done with high school get some type of of training to gain knowledge about how a busines operates.
The girl is really nice!! And it was fast and hot:)
This place is very poorly organized, riddled with incompetence, and the workers are lazy!!! The workers.... OOPS I should say people lounging around, who wasn't making pretzels. The cashier informed me that he ran out of sour cream and onion pretzels at 5 pm. WTH??? I didnt believe a word he said. I really hope these people who are supposed to serve customers stay in school, or if they are done with high school get some type of of training to gain knowledge about how a busines operates.
I was hoping to see both locations represented here in the outlet as they have completely opposite service and it makes it difficult to review this. I don't want to take away from the "good" location but it's impossible to turn a blind eye. Let me elaborate.
Restaurantji Recommends
Sometime's I struggle with if I even want to write reviews for places like Auntie Anne's, but food is food and the world needs to know my terrible opinion on all things food. I made a quick stop at this Auntie Anne's while making my way through the outlets and needed a snack. Most of the places in the food court were much busier so I took the short route and got some pretzel bites. The staff working did not seem to care that customers were even alive as they paid little to no attention to anyone in the line. I was also supper bummed that the lemonade machine was down and I had to quench my thirst at the Charlie's further down the row. The pretzel bites themselves were pretty standard, soft, and not overly salty, making them pretty decent for what they were. Overall, Auntie Anne's isn't exactly known for customer service or incredible food, so it's kind of an "it is what it is" type place. This is far from the best location I've gone too but if I ever find myself needing pretzel's at the outlet, I would come back.
Love their pretzels
This is a great chain. I love their pretzels. Fresh, hot & delicious!
Tonight my family along with another family witnessed the most disgusting thing! The employees from Auntie Anne’s and Charley’s we’re playing catch with a big dough ball after which I witnessed the employees of Auntie Anne’s roll this dough out and make pretzels. I’m sure this is against many Department of Health rules and regulations I will NEVER eat at this establishment again!
You can go wrong with grabbing some mini snacks from auntie! its always worth it!