Never would I have guessed that such an inexpensive pizza slice would taste so good! The combo of pop and pizza is actually 2 large slices and a refillable pop for dirt cheap. Definitely a place to stop for sustenance when shopping on Military Road!
Atmosphere: 3
Food: 5
Service: 5
Bianca S.
I love this sams club location by the outlet mall in Niagara falls. We're always greeted by nice staff and they always have everything I need. I'm usually in and out especially using the scan and go option which helps with avoiding lines and the register. This location in my opinion is less crowded than the other one in Cheektowaga. Only complaint is that I went to get pizza once and the lady had gloves on and took my money with gloves on and without changing them grabbed my pizza and touched it. It happened so fast I didnt get a chance to tell her before she grabbed my slice. I didnt eat it. I saw her do this to another customer right after. So no more fresh food for me. Other than than good stuff, and the rotisserie is the best. It's cheap and there's always a line for it.
Larry B.
First of all, I really like Sam's Club in Niagara Falls as a whole. The store is clean, bright and the staff are helpful and friendly, EXCEPT the tire installation department. Once you find where it is, the area you park your vehicle for service does not have an entrance to the service area. I made the mistake of going through the service bays because the only doors nearby are for emergency exit only. No one was in the service bays because no work was being done in the whole area. When staff noticed me, they were quite rude and then told me I have to go through the main store entry to access the tire department. Great design. A simple sign outside the service bays indicating the correct entry would be helpful, although still idiotic. After an uncomfortable discussion, they took the vehicle for the installation. We went into the store and bought over $400 of merchandise while waiting. After an hour, we returned to the service area to pick up our vehicle (we had purchased 4 new tires), and were then told that they were unable to install the tires because they could not remove some of the lug nuts. Apparently, there equipment would not do the job. One would think that a professional tire installation crew would have any equipment necessary to perform the task. Nope, not at Sam's Club. I should have known better when I noticed we were the only customers in that whole area. Totally disappointed with the service (or lack thereof) but also with the attitude of the staff.
Jen K.
I love it. Love spending an afternoon just meandering about, even better if it's a sampling time on the weekends. But even more so? I love their ridiculously cheap snack bar. I won't lie --- I've come in here JUST for their crazy cheap (like $1.50 or less) brownie caramel sundae. SO GOOD. Gas prices are super cheap too, but I wish they offered SUPER long hoses ---- the lines for cars with gas tanks on the left side are always wayyyyyyyyy longer than for cars with tanks on their right. It would be so much better to be able to park at ANY pump and have a hose that reaches
Bunny Gaines
Absolutely disgusting how people are treated like criminals trying to leave! Waited in a line for 20 minutes to exit the store! Then when approached she sas whatever?!? Really? Pathetic excuse
Alana L.
This store needs to learn about urban development. I am a single mom and can only frequent the stores at certain times. I am a new member but unaware of "special hours" for the PLUS members. There should be some discount for this membership at least a couple times a year. Let's face it, this is a Walmart store in a lower income community. Not only was I turned down at the door for trying to shop before 10:00am, but the woman at the door said "oh your only one of 'those' members". How very embarrassing and inappropriate. Shame on you Sams Club
John See
the 2 ladies in snack bar are the best on Saturday afternoon.
Regina Johnson
I tell you I love this store and it’s staff . I would like to Thank Tyler for the wonderful job he does. My Mother’s Day bracelet broke and he went above and beyond to have another one sent to the store. He called gave up date and let me know when it came in all hearts and smiles for me
Alex L.
Great place to shop in bulk and they also have a decent selection of TV and electronics. I usually come here for cleaning products and snack packs, but most recently I perused the TV section. The place is always clean and the employees friendly. Definitely an efficient operation!
Nikkeya N.
I have never really needed to buy things in bulk and took my time with getting a Sam's Club card. However, I came across a little deal and decided to go for it. Overall, I'm happy with my shopping experience. Being an essential worker I was impressed when they opened the store for essential workers to shop because a lot of us weren't able to get basic necessities because we were working. That being said they didnt have many things during those hours but it was the thought that counts. The customer service overall is garbage. The staff that I've dealt with are short, rude and not very helpful. I get that Sam's Club has been around for years and it's not a complicated set up but when I asked about the scan and go process and the $25 gift card at the customer service desk I was told to simply check my email. No real direction or support. Today I went and attempted to get two packs of Lysol spray and the cashier was rude as if I was trying smuggling out small children. Yes there have been limits and I fully intended on asking since there was no signage on the palette but she already had her hand on them putting them to the back of the register. I have now mastered the process of scan and go and will gladly shop with as little interaction as possible. In the future if I have a question or need help, I'll go without.
Sam's Club Optical Center: Goran and Debbie at the Optical Center went the extra mile in helping me get new glasses. I was nervous about using the optical center at a warehouse club, but this is a highly professional group. I love my new glasses at less than half the price of my previous optical supply store. Thank you!
Jurel H.
This Sam's club is very huge and extremely clean. They provide hand sanitizer, when you arrive and leave. The aisles are wide and social distancing is not a problem here. The employees practice safe habits as well. The merchandise is plentiful and arranged very neatly. I like this location and will return, if I am in the area.
Brian J.
I've been coming here for years. Of course the prices are better than most with membership. I've had this review in draft for a while to make sure it wasn't a knee j*** review.. the bathrooms are consistently nasty and the only way to dry hands is with a Dyson "germ spreader". Might be why I just saw an employee leave without washing. Everything else is par for the course. Nothing special, but keep an eye on the clearance end cap if ya want a good TV!
J T.
This club has gone downhill and FAST. They no longer have early shopping hours, something I PAID for when they sold me the upgraded membership. Returning bottles is even a huge hassle, the bottle return machine doesn't accept all the brands Sams sells, so you need to wait in a line to return them manually. And of course, we need to call a manager to unlock the $1.80 that they needed a calculator to cypher out that 36 nickels is like 18 dimes, which comes to one dollar, eighty cents. Then there's the lady at the door who asks to see your membership card, well, you don't need a membership to purchase certain things at Sams. A few yards further into the club is harassment number 2, someone hawking a better electricity supplier, a better phone plan or a better television connectivity gimmick. Honestly, the only thing this club has going for it is decent parking and a handful of really nice employees, while the rest would obviously do better in an occupation that didn't require contact with other humans. It's a clean store too, that's what got them the second star.
Kathleen M.
I am disappointed to see that Sam's Club in Niagara Falls now opens at 10 AM instead of 7. I used to go before work but now will avoid shopping there, and probably cancel my membership.
Never would I have guessed that such an inexpensive pizza slice would taste so good! The combo of pop and pizza is actually 2 large slices and a refillable pop for dirt cheap. Definitely a place to stop for sustenance when shopping on Military Road!
Atmosphere: 3
Food: 5
Service: 5
I love this sams club location by the outlet mall in Niagara falls. We're always greeted by nice staff and they always have everything I need. I'm usually in and out especially using the scan and go option which helps with avoiding lines and the register. This location in my opinion is less crowded than the other one in Cheektowaga. Only complaint is that I went to get pizza once and the lady had gloves on and took my money with gloves on and without changing them grabbed my pizza and touched it. It happened so fast I didnt get a chance to tell her before she grabbed my slice. I didnt eat it. I saw her do this to another customer right after. So no more fresh food for me. Other than than good stuff, and the rotisserie is the best. It's cheap and there's always a line for it.
First of all, I really like Sam's Club in Niagara Falls as a whole. The store is clean, bright and the staff are helpful and friendly, EXCEPT the tire installation department. Once you find where it is, the area you park your vehicle for service does not have an entrance to the service area. I made the mistake of going through the service bays because the only doors nearby are for emergency exit only. No one was in the service bays because no work was being done in the whole area. When staff noticed me, they were quite rude and then told me I have to go through the main store entry to access the tire department. Great design. A simple sign outside the service bays indicating the correct entry would be helpful, although still idiotic. After an uncomfortable discussion, they took the vehicle for the installation. We went into the store and bought over $400 of merchandise while waiting. After an hour, we returned to the service area to pick up our vehicle (we had purchased 4 new tires), and were then told that they were unable to install the tires because they could not remove some of the lug nuts. Apparently, there equipment would not do the job. One would think that a professional tire installation crew would have any equipment necessary to perform the task. Nope, not at Sam's Club. I should have known better when I noticed we were the only customers in that whole area. Totally disappointed with the service (or lack thereof) but also with the attitude of the staff.
I love it. Love spending an afternoon just meandering about, even better if it's a sampling time on the weekends. But even more so? I love their ridiculously cheap snack bar. I won't lie --- I've come in here JUST for their crazy cheap (like $1.50 or less) brownie caramel sundae. SO GOOD. Gas prices are super cheap too, but I wish they offered SUPER long hoses ---- the lines for cars with gas tanks on the left side are always wayyyyyyyyy longer than for cars with tanks on their right. It would be so much better to be able to park at ANY pump and have a hose that reaches
Absolutely disgusting how people are treated like criminals trying to leave! Waited in a line for 20 minutes to exit the store! Then when approached she sas whatever?!? Really? Pathetic excuse
This store needs to learn about urban development. I am a single mom and can only frequent the stores at certain times. I am a new member but unaware of "special hours" for the PLUS members. There should be some discount for this membership at least a couple times a year. Let's face it, this is a Walmart store in a lower income community. Not only was I turned down at the door for trying to shop before 10:00am, but the woman at the door said "oh your only one of 'those' members". How very embarrassing and inappropriate. Shame on you Sams Club
the 2 ladies in snack bar are the best on Saturday afternoon.
I tell you I love this store and it’s staff . I would like to Thank Tyler for the wonderful job he does. My Mother’s Day bracelet broke and he went above and beyond to have another one sent to the store. He called gave up date and let me know when it came in all hearts and smiles for me
Great place to shop in bulk and they also have a decent selection of TV and electronics. I usually come here for cleaning products and snack packs, but most recently I perused the TV section. The place is always clean and the employees friendly. Definitely an efficient operation!
I have never really needed to buy things in bulk and took my time with getting a Sam's Club card. However, I came across a little deal and decided to go for it. Overall, I'm happy with my shopping experience. Being an essential worker I was impressed when they opened the store for essential workers to shop because a lot of us weren't able to get basic necessities because we were working. That being said they didnt have many things during those hours but it was the thought that counts. The customer service overall is garbage. The staff that I've dealt with are short, rude and not very helpful. I get that Sam's Club has been around for years and it's not a complicated set up but when I asked about the scan and go process and the $25 gift card at the customer service desk I was told to simply check my email. No real direction or support. Today I went and attempted to get two packs of Lysol spray and the cashier was rude as if I was trying smuggling out small children. Yes there have been limits and I fully intended on asking since there was no signage on the palette but she already had her hand on them putting them to the back of the register. I have now mastered the process of scan and go and will gladly shop with as little interaction as possible. In the future if I have a question or need help, I'll go without.
Restaurantji Recommends
Sam's Club Optical Center: Goran and Debbie at the Optical Center went the extra mile in helping me get new glasses. I was nervous about using the optical center at a warehouse club, but this is a highly professional group. I love my new glasses at less than half the price of my previous optical supply store. Thank you!
This Sam's club is very huge and extremely clean. They provide hand sanitizer, when you arrive and leave. The aisles are wide and social distancing is not a problem here. The employees practice safe habits as well. The merchandise is plentiful and arranged very neatly. I like this location and will return, if I am in the area.
I've been coming here for years. Of course the prices are better than most with membership. I've had this review in draft for a while to make sure it wasn't a knee j*** review.. the bathrooms are consistently nasty and the only way to dry hands is with a Dyson "germ spreader". Might be why I just saw an employee leave without washing. Everything else is par for the course. Nothing special, but keep an eye on the clearance end cap if ya want a good TV!
This club has gone downhill and FAST. They no longer have early shopping hours, something I PAID for when they sold me the upgraded membership. Returning bottles is even a huge hassle, the bottle return machine doesn't accept all the brands Sams sells, so you need to wait in a line to return them manually. And of course, we need to call a manager to unlock the $1.80 that they needed a calculator to cypher out that 36 nickels is like 18 dimes, which comes to one dollar, eighty cents. Then there's the lady at the door who asks to see your membership card, well, you don't need a membership to purchase certain things at Sams. A few yards further into the club is harassment number 2, someone hawking a better electricity supplier, a better phone plan or a better television connectivity gimmick. Honestly, the only thing this club has going for it is decent parking and a handful of really nice employees, while the rest would obviously do better in an occupation that didn't require contact with other humans. It's a clean store too, that's what got them the second star.
I am disappointed to see that Sam's Club in Niagara Falls now opens at 10 AM instead of 7. I used to go before work but now will avoid shopping there, and probably cancel my membership.