We waited over 20 minutes and still didn't have our food and this was 11:20pm on a Friday night.
Service: 1
Recommended dishes: Baconator
Christina Burns
Once again at dinner time 6 p.m they are out of baked potatoes. This happens 4 out of 5 times we come here. If you don't order fries, nuggets , and any of the chicken sandwiches fresh then they are disgustingand always old. Day time seems to run smooth and usually never has these issues. Service is typically always friendly and fast, however there has been some rude employees in evening shift. All in all the evening shift needs to get it together and learn how to keep the food fresh and pay attention to the dam POTAOTES!!
Laura Kelly
Nice place to grab quick bite. They never get an order wrong and nicstaff.
Atmosphere: 3
Food: 4
Service: 3
Recommended dishes: 6 PC Chicken Nuggets, Grilled Chicken Sandwich
LostinNY
Overpriced, poor quality even for fast food. I figured I'd surge my review in so Wendy's might read it at a peak time.
Atmosphere: 1
Food: 1
Service: 1
brucedeborah d
Good all around!
Atmosphere: 5
Food: 5
Service: 5
Patience Burton
Wendy's give cold and steal fries. And for fast food it takes 10 minutes to get your food with it being cold.
Will Hall
Went to try the new pretzel bun baconator and it was a great sandwich. I did remove ketchup and dipped it in the jalapeno queso which was amazing especially with that pretzel bun I highly recommend that
Atmosphere: 5
Food: 5
Service: 4
Recommended dishes: Wendy’S Classic Chocolate and Vanilla Frosty Desserts, Baconator
Joe Grant
Always a good stop quick service good
Atmosphere: 5
Food: 5
Service: 5
Cheryl Ano
I placed a mobile order. When I got to the drive thru, nobody was in line, but it took 3 minutes for someone to talk on the intercom, to tell them that I had a mobile order. I was asked to pull up to the window. I was given my drink and asked to move ahead and they would bring my order out when it was finished. Still nobody in line at the drive thru and it didn't appear to have anybody inside either. However, 2 employees appeared out back to have cigarettes and I was still waiting for my order (breakfast combo). When I finally received my order, the potatoes were cold and my sausage, egg & cheese biscuit didn't have any egg on it and wasn't even hot. You would think if I waited over 10 minutes for a MOBILE order that it would be HOT when it came out! This is not the 1st time this has happened at the Oneida store, so I've given the management the chance to work on it and I keep trying. The staff is friendly, but have no sense of urgency or quality standards.
Went to order food 5 mins ago at drive thru. No one helped us. Sign lights were off. Looked like it was closed. Very confusing.
Service: 1
Danielle Diamond
Utterly mismanaged. Doesn’t matter what time of day I go, or whether I order online or at the counter. Food is always made wrong. Spent an entire lunch break waiting for the right food, finally settled with the wrong order, AGAIN with less than 10 minutes of my 30min break left. Made the mistake of wanting a chicken sandwich tonight, placed a mobile order and spent an extra $2 on bacon I didn’t receive. Try to call and complain and the phone is either constantly busy with other complaints, or they’re taking it off the hook and letting it ring. There were no other cars in line, and I PLACED A MOBILE ORDER. READ THE RECEIPT. There’s no reason I should have to wait, AND wait for the wrong food. Needs better management.
Atmosphere: 1
Food: 1
Service: 1
Amber D
This place has gotten out of hand. Every visit is a thirty minute visit now despite my always ordering ahead on the app. The wait is never worth it, as the quality and expected procedure of the food is always poor. Yes, there's been employee turn over for all fast food places, yes everyone is new at their jobs; but training/management is OBVIOUSLY missing at this location currently. This facility is a waste of both time and money. It adds no benefit to the community it stands in.
Atmosphere: 1
Food: 1
Service: 1
alex tirado
Probably the WORST burger patty I have ever seen, this is the 5 for 5 meal at Wendy's, and we got only 1 chicken nugget out of 3 chicken nugget boxes very
Atmosphere: 4
Food: 1
Service: 2
Recommended dishes: Wendy
Ashley Lynn
Your worker Hannah. Short girl with snake bites and a rose tattoo on her hand. Was very rude to me, my kids, and my husband. She doesn’t need to be working there. And I’m pretty sure I saw her on the news for trying to stab some man in Vernon ny
Just one thing to say panko breaded fish wow
Atmosphere: 5
Food: 5
Service: 5
We waited over 20 minutes and still didn't have our food and this was 11:20pm on a Friday night.
Service: 1
Recommended dishes: Baconator
Once again at dinner time 6 p.m they are out of baked potatoes. This happens 4 out of 5 times we come here. If you don't order fries, nuggets , and any of the chicken sandwiches fresh then they are disgustingand always old. Day time seems to run smooth and usually never has these issues. Service is typically always friendly and fast, however there has been some rude employees in evening shift. All in all the evening shift needs to get it together and learn how to keep the food fresh and pay attention to the dam POTAOTES!!
Nice place to grab quick bite. They never get an order wrong and nicstaff.
Atmosphere: 3
Food: 4
Service: 3
Recommended dishes: 6 PC Chicken Nuggets, Grilled Chicken Sandwich
Overpriced, poor quality even for fast food. I figured I'd surge my review in so Wendy's might read it at a peak time.
Atmosphere: 1
Food: 1
Service: 1
Good all around!
Atmosphere: 5
Food: 5
Service: 5
Wendy's give cold and steal fries. And for fast food it takes 10 minutes to get your food with it being cold.
Went to try the new pretzel bun baconator and it was a great sandwich. I did remove ketchup and dipped it in the jalapeno queso which was amazing especially with that pretzel bun I highly recommend that
Atmosphere: 5
Food: 5
Service: 4
Recommended dishes: Wendy’S Classic Chocolate and Vanilla Frosty Desserts, Baconator
Always a good stop quick service good
Atmosphere: 5
Food: 5
Service: 5
I placed a mobile order. When I got to the drive thru, nobody was in line, but it took 3 minutes for someone to talk on the intercom, to tell them that I had a mobile order. I was asked to pull up to the window. I was given my drink and asked to move ahead and they would bring my order out when it was finished. Still nobody in line at the drive thru and it didn't appear to have anybody inside either. However, 2 employees appeared out back to have cigarettes and I was still waiting for my order (breakfast combo). When I finally received my order, the potatoes were cold and my sausage, egg & cheese biscuit didn't have any egg on it and wasn't even hot. You would think if I waited over 10 minutes for a MOBILE order that it would be HOT when it came out! This is not the 1st time this has happened at the Oneida store, so I've given the management the chance to work on it and I keep trying. The staff is friendly, but have no sense of urgency or quality standards.
Atmosphere: 1
Food: 1
Service: 1
Restaurantji Recommends
Went to order food 5 mins ago at drive thru. No one helped us. Sign lights were off. Looked like it was closed. Very confusing.
Service: 1
Utterly mismanaged. Doesn’t matter what time of day I go, or whether I order online or at the counter. Food is always made wrong. Spent an entire lunch break waiting for the right food, finally settled with the wrong order, AGAIN with less than 10 minutes of my 30min break left. Made the mistake of wanting a chicken sandwich tonight, placed a mobile order and spent an extra $2 on bacon I didn’t receive. Try to call and complain and the phone is either constantly busy with other complaints, or they’re taking it off the hook and letting it ring. There were no other cars in line, and I PLACED A MOBILE ORDER. READ THE RECEIPT. There’s no reason I should have to wait, AND wait for the wrong food. Needs better management.
Atmosphere: 1
Food: 1
Service: 1
This place has gotten out of hand. Every visit is a thirty minute visit now despite my always ordering ahead on the app. The wait is never worth it, as the quality and expected procedure of the food is always poor. Yes, there's been employee turn over for all fast food places, yes everyone is new at their jobs; but training/management is OBVIOUSLY missing at this location currently. This facility is a waste of both time and money. It adds no benefit to the community it stands in.
Atmosphere: 1
Food: 1
Service: 1
Probably the WORST burger patty I have ever seen, this is the 5 for 5 meal at Wendy's, and we got only 1 chicken nugget out of 3 chicken nugget boxes very
Atmosphere: 4
Food: 1
Service: 2
Recommended dishes: Wendy
Your worker Hannah. Short girl with snake bites and a rose tattoo on her hand. Was very rude to me, my kids, and my husband. She doesn’t need to be working there. And I’m pretty sure I saw her on the news for trying to stab some man in Vernon ny