Dunkin'

1802 Penfield Rd, Penfield
(585) 586-1520

Recent Reviews

Bridget Portune

Don't plan to eat in. It's barren and falling apart. Not cleaned or swept. Drive thru is nice. Easy to enter and exit. Long area to wait off the street. Check your order.Parking: It's the nicest part of the experience.

Atmosphere: 2

Food: 5

Service: 4

Recommended dishes: Donuts, Sourdough Breakfast Sandwich, Everything Stuffed Bagel Minis

andrew johnson

I have never given a one star review before, but this location deserves one. There are two kids that run the afternoon shift that just simply should not be there on their own. Brutally slow, messed up orders left and right. Is it their fault? No I suppose not, they are kids. So it's management, and this is the worst managed Dunkin I have ever seen. I don't think this shift has ever gotten an order correct, and they look like a couple of deer in the headlights all the time. When they do manage to get out a drink, it tastes way off from what it should be. And it's every time. Just really really bad all around.

Atmosphere: 2

Food: 1

Service: 1

M B

Nothing like crusty day old Valentine day jelly donut to ruin your morning! Not worth the long wait.

Food: 1

Service: 2

Felicia Green

Come here on a daily basis. The one girl in drive thru will not speak. You say have a good day or thank you and I get a look as if I did something wrong. Also just ordered an everything bagel with cream cheese I get a plain bagel with a massive amount of cream cheese. Is it me or what. I'll start going to Tim Hortons. As this is an everyday thing. They have one job.

Curtis Fuller

Great food and amazing coffee and drinks great for a quick breakfast or just a

Atmosphere: 4

Food: 5

Service: 5

Recommended dishes: Iced Latte, Breakfast Sandwich

Michael Petrosino

I went to this Dunkin’ Donuts this morning for a quick bite with my wife. When I walked in the manager on duty noticed us, and did not offer service. Instead he just looked at us and continued to organize donuts. Myself and the guy behind me walked out without ordering. Does the manager realize he’s there to make the business money? Not organize donuts. He was a middle aged gentleman, blue t shirt wearing a blue earpiece (not the drive through earpiece). I feel bad for all his employees having to pick up his slack.We ended up going to a different Dunkin’ that was on our path. We got served immediately at that one.

Ashley T.

I went to the drive thru 10 minutes before close and they told me they were closed. When I asked, "oh, I thought you closed at 7" they ignored me until I left. That's not how you handle customer service, especially during the holidays.

Stacey M Digennaro

Went through the drive thru and asked specifically about an item we didn’t see in the bags, we were told “it’s in the bag” drove away and of course the missed items. Walked in and the staff member asked what seemed to be the manager who responded “I don’t know what’s going on right now” the only person that was able to help was a young, shorter girl with dark hair who credited my card because they couldn’t make another breakfast wrap right away and apologized kindly multiple times. Maybe the manager could learn from her on how to handle customers with kindness and patience.

Atmosphere: 3

Food: 3

Service: 1

Rob Grasso

Nice and convenient Dunkin

Atmosphere: 4

Food: 4

Service: 4

Recommended dishes: Bacon Egg and Cheese, Sausage Egg and Cheese, Turkey Sausage Egg and Cheese, Breakfast Sandwich, Sweet Black Pepper Breakfast Sandwich, Egg

Kevin Bell

Always good food and

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Bagels

Jamie Palozzi

Dozens of anarchy Darkside mc donuts ? ? Ashley love.

Atmosphere: 5

Food: 5

Service: 5

Shawna White

Absolutely my favorite group of coffee people they always go above and beyond for me I can't say enough about this amazing group thanks so much guys

Sonia Funtes

Terrible coffee I ordered hazelnut it had no flavor at all

Ryan

Some of the rudest employee's you will ever experience.

Charlie R

Fast friendly and man I like there coffee

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Coffee Roll, Donuts

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