Me and my family come to this restaurant at least once a month, today we received the worst service from Angel C. Before giving our order to the waiter, I asked for separate checks; the waiter Angel told me that it could only be split into two checks, which I agreed to. When it was time for the check, the waiter Angel brought a single check and told me that I had to make the sum and pay my part, that they couldn't make two checks for one table. LIES!, we always ask for two separate checks and they have never given us a problem.After a long discussion, I asked to speak to the manager but the waiter, instead of leaving and calling the manager continued arguing and accidentally hit my son in the head, not enough with that he had the audacity to call me rude “GROSERA” - what it’s wrong with this guy? This whole situation could have been avoided if Mr. Angel had left and called the manager as soon as we asked him to, but no he had to stay and argue back to customers. Definitely the owner needs to pay attention to who he’s hiring cause the food can be delicious but if the servers don’t have any respect and professionalism why bother to open a restaurant?The only positive thing wa the manager Ana, very kindly she was able to separate the checks and despite having a terrible time, I agreed to pay the 18% service fee that is automatically included in the check, which I find absurd because then the waiters don’t make an effort to provide service and They treat customers badly since they know that the tip is already included.I also work in the restaurant industry and I have never insulted a customer no matter how rude they have been and we also don’t include the service because the service is given and in exchange for spectacular service comes the tip.I hope the owner reads this comment and trains his staff better cause they have a toast system and they don't even know how to use it, unbelievable.
Atmosphere: 4
Food: 5
Service: 1
jodido 2014
Best fanesca I've had outside of Quito, and I've tried quite a few. Service is quite slow.
Atmosphere: 4
Food: 5
Service: 2
Galo Pomaquiza
I came to this place on a recommendation to celebrate my sister-in-law's birthday while we tried to have a good time despite the not good atmosphere with a bad taste DJ, the lively Creole was present with the drinks, changing drinks for ones that had less than the half that of the previous ones obio the price does not change and when we complained what they did was ignore us...them are rip off...
Ivan E
Went here to watch a game that was advertised as they showing, but they had no sound only put on certain TVs, service very slow and no one knew anything. Asked for plates and utensils took 20 minutes to get them. The only good thing was the food.
Atmosphere: 2
Food: 4
Service: 1
Melanie Hidalgo
Came from Chicago to try some Ecuadorian food as I am Ecuadorian and always down for some really good food. I looked this place up and I saw the reviews which were great. The food was really good, but unfortunately the service was horrible. My kids, husband, and I were waiting for a while to get any type of service then we finally got some water after 10/15 min. We then ordered food and a drink from the bar and the food came within some timely manner but the drink never came. The drink never came so we asked to cancel the drink but then 15 min later the drink finally came once we were done with our food but it was delivered by someone else other than our server. The server was then busy and never really came back to check on us. I asked a lady that was wearing an all black suit if we can get the check. It’s took 10 min for that as at this point I timed it. We then asked again to the person that thought us the drink and finally they brought us our check. Overall great food, service isn’t good, and it’s very unorganized.
Atmosphere: 3
Food: 4
Service: 1
Recommended dishes: Guatita, Seco De Gallina
Jerry Avila
Guys be careful if you have a few drinksThey will give you half of whatever you drinking and they will charge you a full price
Mercedes Campoverde
These peopleThey charged 24 dollars for a 20 oncebollado I paid cash I don't understand they demand a tip terrible service abusive
Atmosphere: 5
Food: 5
Service: 1
jakeopj sanchezev
Good service, but the music was very loud. The casserole and dumpling soup were delicious. DO NOT ORDER the Peruvian ceviche. It was tasteless, no onion, very sour. They should take that off the menu.
Atmosphere: 3
Food: 3
Service: 5
JJ Jones
An amazing Ecuadorian place to bring la familia! Great atmosphere and great food. Ecuadorian/Latin food at it's best. You can watch sports and celebrate a birthday!
Atmosphere: 4
Food: 4
Service: 4
Recommended dishes: Bandera Ceviche De Camarón Encebollado De Pescado Guata Y Seco De Pollo, Especial, Cubetazo Club, Passion Fruit, Ceviche Mixto
Luis Perez
The food was exquisite, with the idea touch of each dish, I ordered a flag and the truth was it was delicious like being at home.
I went to celebrate my mom’s birthday and I love the attention that they gave us. The manager is super friendly and she was making sure that we felt comfortable. The food there was so good, love everything in there. I would highly recommend to go there to eat.
Atmosphere: 5
Food: 5
Service: 5
Valeria Vasquez
I always love the attention the best of
Atmosphere: 5
Food: 5
Service: 5
James Gutierrez
New management should improve costumer service.
Atmosphere: 3
Food: 4
Service: 1
Recommended dishes: Passion Fruit, Ceviche Mixto
Karina Washburn
I ordered rice with crab, horrible experience, that was not food and I complained to the manager and she replied that this was not Ecuador.I do not recommend this restaurant
Me and my family come to this restaurant at least once a month, today we received the worst service from Angel C. Before giving our order to the waiter, I asked for separate checks; the waiter Angel told me that it could only be split into two checks, which I agreed to. When it was time for the check, the waiter Angel brought a single check and told me that I had to make the sum and pay my part, that they couldn't make two checks for one table. LIES!, we always ask for two separate checks and they have never given us a problem.After a long discussion, I asked to speak to the manager but the waiter, instead of leaving and calling the manager continued arguing and accidentally hit my son in the head, not enough with that he had the audacity to call me rude “GROSERA” - what it’s wrong with this guy? This whole situation could have been avoided if Mr. Angel had left and called the manager as soon as we asked him to, but no he had to stay and argue back to customers. Definitely the owner needs to pay attention to who he’s hiring cause the food can be delicious but if the servers don’t have any respect and professionalism why bother to open a restaurant?The only positive thing wa the manager Ana, very kindly she was able to separate the checks and despite having a terrible time, I agreed to pay the 18% service fee that is automatically included in the check, which I find absurd because then the waiters don’t make an effort to provide service and They treat customers badly since they know that the tip is already included.I also work in the restaurant industry and I have never insulted a customer no matter how rude they have been and we also don’t include the service because the service is given and in exchange for spectacular service comes the tip.I hope the owner reads this comment and trains his staff better cause they have a toast system and they don't even know how to use it, unbelievable.
Atmosphere: 4
Food: 5
Service: 1
Best fanesca I've had outside of Quito, and I've tried quite a few. Service is quite slow.
Atmosphere: 4
Food: 5
Service: 2
I came to this place on a recommendation to celebrate my sister-in-law's birthday while we tried to have a good time despite the not good atmosphere with a bad taste DJ, the lively Creole was present with the drinks, changing drinks for ones that had less than the half that of the previous ones obio the price does not change and when we complained what they did was ignore us...them are rip off...
Went here to watch a game that was advertised as they showing, but they had no sound only put on certain TVs, service very slow and no one knew anything. Asked for plates and utensils took 20 minutes to get them. The only good thing was the food.
Atmosphere: 2
Food: 4
Service: 1
Came from Chicago to try some Ecuadorian food as I am Ecuadorian and always down for some really good food. I looked this place up and I saw the reviews which were great. The food was really good, but unfortunately the service was horrible. My kids, husband, and I were waiting for a while to get any type of service then we finally got some water after 10/15 min. We then ordered food and a drink from the bar and the food came within some timely manner but the drink never came. The drink never came so we asked to cancel the drink but then 15 min later the drink finally came once we were done with our food but it was delivered by someone else other than our server. The server was then busy and never really came back to check on us. I asked a lady that was wearing an all black suit if we can get the check. It’s took 10 min for that as at this point I timed it. We then asked again to the person that thought us the drink and finally they brought us our check. Overall great food, service isn’t good, and it’s very unorganized.
Atmosphere: 3
Food: 4
Service: 1
Recommended dishes: Guatita, Seco De Gallina
Guys be careful if you have a few drinksThey will give you half of whatever you drinking and they will charge you a full price
These peopleThey charged 24 dollars for a 20 oncebollado I paid cash I don't understand they demand a tip terrible service abusive
Atmosphere: 5
Food: 5
Service: 1
Good service, but the music was very loud. The casserole and dumpling soup were delicious. DO NOT ORDER the Peruvian ceviche. It was tasteless, no onion, very sour. They should take that off the menu.
Atmosphere: 3
Food: 3
Service: 5
An amazing Ecuadorian place to bring la familia! Great atmosphere and great food. Ecuadorian/Latin food at it's best. You can watch sports and celebrate a birthday!
Atmosphere: 4
Food: 4
Service: 4
Recommended dishes: Bandera Ceviche De Camarón Encebollado De Pescado Guata Y Seco De Pollo, Especial, Cubetazo Club, Passion Fruit, Ceviche Mixto
The food was exquisite, with the idea touch of each dish, I ordered a flag and the truth was it was delicious like being at home.
Restaurantji Recommends
Ceviche was wayyyyyyyy too salty
I went to celebrate my mom’s birthday and I love the attention that they gave us. The manager is super friendly and she was making sure that we felt comfortable. The food there was so good, love everything in there. I would highly recommend to go there to eat.
Atmosphere: 5
Food: 5
Service: 5
I always love the attention the best of
Atmosphere: 5
Food: 5
Service: 5
New management should improve costumer service.
Atmosphere: 3
Food: 4
Service: 1
Recommended dishes: Passion Fruit, Ceviche Mixto
I ordered rice with crab, horrible experience, that was not food and I complained to the manager and she replied that this was not Ecuador.I do not recommend this restaurant
Atmosphere: 3
Food: 2
Service: 2