Nobody has ANY customer service skills here. They don’t get orders right. They seem to be out of whatever you’re asking for on any particular day. Even if it is mid-morning. When you go through the drive-thru, they ignore you. You might wait 5 minutes before someone takes your money. They don’t greet you, they don’t say “have a nice day”. They don’t address you at all. Will never visit this place again. Absolutely appalling.
Atmosphere: 1
Food: 2
Service: 1
Zeylx
Stopped by on my way to work, left early specifically so I had enough time to make it to work. Ordered a vanilla coolatta w/ whipped cream, 2 chicken roasted pepper wraps, hash browns, snackin' bacon and a classic doughnut. Pulled around and was handed a coolatta with no whipped cream, politely asked them to put some on which they did. Then was handed the wrong order and when I expressed it was the wrong order, I was then served a attitude (which I also did not order.) I handed them the food back and was told to pull around and come inside, when inside they started asking me if I was going to keep the food I was given and then accused me of having the wrong order still inside my car even though I had just given them it moments ago. Then some other employee rudely told me that they had my correct order the entire time? I left and was now not only late for work but without a doughnut :(
Atmosphere: 1
Food: 4
Service: 1
Recommended dishes: Coolatta
Erica Cathey
Pretty sad when the manager won’t answer me about my W2
Dean Vanalstyne
Drive
Atmosphere: 4
Food: 4
Service: 5
Recommended dishes: Donuts
Tek Turbiasz
Always good I never had a problem they tend to be busy but so
Atmosphere: 5
Food: 5
Service: 5
That One Bystander
The owners are a joke. They doc the employees’ pay, often make them work overtime but won’t pay them for their time. FYI this is a private Dunkin, owners don’t even know how to work the stations but sure as hell can’t point their fingers around!They force understaffed teams of 1 or 2 to handle BOTH front counter and drive-thru, which is impossible yet they are ignorant to the fact.The petty customers don’t have two brain cells to rub together, are entitled, BEYOND ignorant and understanding of any and all common sense. Snatching and picking fights with the hard working employees. Absolutely terrible conditions!!
Atmosphere: 1
Food: 5
Service: 5
Recommended dishes: Donuts
Sandra Mills
Used to be the best Dunkin around a couple years ago. Has been terrible as of late. If you want your order right, you’re better off using the app or just going to a different location altogether.They’re often out of things - inventory is not their strong suit. I’ve heard it all… out of ice, out of espresso, out of flavors - early in the mornings!Ordered a latte with pumpkin and whole milk, got a latte with caramel and oat milk. Sure. That’s the same.On the positive, most of the workers are friendly and quick. They are short staffed and I know that adds to the difficulties. It’s just frustrating for the customer when you pay for a product and get something completely different or are told they’re out of something you ordered and paid for on the app.
Atmosphere: 2
Food: 1
Service: 1
Kayleigh Brandow
Just wow how do you give somebody a donut like that not only did my husband have to go back to get it cause they forgot it in my order but really!!!!NEVER AGAIN WILL I COME TO THIS DUNKIN AL STICK TO GLENMONT.!!!
Food: 1
#Hashtag SteveJ
Dunkin' drive through! Attached to gas station. So fuel up your car and your body with Dunkin'deliciousness. Super friendly staff.
Atmosphere: 3
Food: 4
Service: 5
Recommended dishes: Donuts
Bailey Grogan
Yesterday I ordered a bacon egg and cheese on a croissant and paid for it and received a plain bagel. Today I asked for no whipped cream or drizzle on something and it was printed on the receipt I asked although my order was not correct.
Dunkin' drive through! Attached to gas station. So fuel up your car and your body with Dunkin'deliciousness. Super friendly staff.
Arturius Pendragon
Customers losing patients when knowing full well this Dunkin’ is short staffed is beyond ridiculous. You live in the most privileged place in the world and you’re going to harass these hard working folks— who are trying to feed their families— because you’re a full grown adult acting like a child when told to go through the drive-thru??? Hope you feel good writing that letter of complaint, I bet you feel like a real man harassing those coworkers.
makeupby dbj
Love the staff. Always very quick I'm drive thru no matter how long the line is, it's the fastest dunkin from greene to Albany county.
Service: 5
Kaylee Sawicki
best Dunkin in the area. Drinks always come out tasty & bagels are great too. Quick service & friendly staff
William Delawski
Coffee with shot of expresso should taste stronger. Bagel was tasty . Wish they would get glazed stick. In person service not as quick as i would have expected. I think because the drive thru was very busy.
Nobody has ANY customer service skills here. They don’t get orders right. They seem to be out of whatever you’re asking for on any particular day. Even if it is mid-morning. When you go through the drive-thru, they ignore you. You might wait 5 minutes before someone takes your money. They don’t greet you, they don’t say “have a nice day”. They don’t address you at all. Will never visit this place again. Absolutely appalling.
Atmosphere: 1
Food: 2
Service: 1
Stopped by on my way to work, left early specifically so I had enough time to make it to work. Ordered a vanilla coolatta w/ whipped cream, 2 chicken roasted pepper wraps, hash browns, snackin' bacon and a classic doughnut. Pulled around and was handed a coolatta with no whipped cream, politely asked them to put some on which they did. Then was handed the wrong order and when I expressed it was the wrong order, I was then served a attitude (which I also did not order.) I handed them the food back and was told to pull around and come inside, when inside they started asking me if I was going to keep the food I was given and then accused me of having the wrong order still inside my car even though I had just given them it moments ago. Then some other employee rudely told me that they had my correct order the entire time? I left and was now not only late for work but without a doughnut :(
Atmosphere: 1
Food: 4
Service: 1
Recommended dishes: Coolatta
Pretty sad when the manager won’t answer me about my W2
Drive
Atmosphere: 4
Food: 4
Service: 5
Recommended dishes: Donuts
Always good I never had a problem they tend to be busy but so
Atmosphere: 5
Food: 5
Service: 5
The owners are a joke. They doc the employees’ pay, often make them work overtime but won’t pay them for their time. FYI this is a private Dunkin, owners don’t even know how to work the stations but sure as hell can’t point their fingers around!They force understaffed teams of 1 or 2 to handle BOTH front counter and drive-thru, which is impossible yet they are ignorant to the fact.The petty customers don’t have two brain cells to rub together, are entitled, BEYOND ignorant and understanding of any and all common sense. Snatching and picking fights with the hard working employees. Absolutely terrible conditions!!
Atmosphere: 1
Food: 5
Service: 5
Recommended dishes: Donuts
Used to be the best Dunkin around a couple years ago. Has been terrible as of late. If you want your order right, you’re better off using the app or just going to a different location altogether.They’re often out of things - inventory is not their strong suit. I’ve heard it all… out of ice, out of espresso, out of flavors - early in the mornings!Ordered a latte with pumpkin and whole milk, got a latte with caramel and oat milk. Sure. That’s the same.On the positive, most of the workers are friendly and quick. They are short staffed and I know that adds to the difficulties. It’s just frustrating for the customer when you pay for a product and get something completely different or are told they’re out of something you ordered and paid for on the app.
Atmosphere: 2
Food: 1
Service: 1
Just wow how do you give somebody a donut like that not only did my husband have to go back to get it cause they forgot it in my order but really!!!!NEVER AGAIN WILL I COME TO THIS DUNKIN AL STICK TO GLENMONT.!!!
Food: 1
Dunkin' drive through! Attached to gas station. So fuel up your car and your body with Dunkin'deliciousness. Super friendly staff.
Atmosphere: 3
Food: 4
Service: 5
Recommended dishes: Donuts
Yesterday I ordered a bacon egg and cheese on a croissant and paid for it and received a plain bagel. Today I asked for no whipped cream or drizzle on something and it was printed on the receipt I asked although my order was not correct.
Restaurantji Recommends
Dunkin' drive through! Attached to gas station. So fuel up your car and your body with Dunkin'deliciousness. Super friendly staff.
Customers losing patients when knowing full well this Dunkin’ is short staffed is beyond ridiculous. You live in the most privileged place in the world and you’re going to harass these hard working folks— who are trying to feed their families— because you’re a full grown adult acting like a child when told to go through the drive-thru??? Hope you feel good writing that letter of complaint, I bet you feel like a real man harassing those coworkers.
Love the staff. Always very quick I'm drive thru no matter how long the line is, it's the fastest dunkin from greene to Albany county.
Service: 5
best Dunkin in the area. Drinks always come out tasty & bagels are great too. Quick service & friendly staff
Coffee with shot of expresso should taste stronger. Bagel was tasty . Wish they would get glazed stick. In person service not as quick as i would have expected. I think because the drive thru was very busy.
Atmosphere: 5
Food: 4
Service: 5