been coming here for ages and have never had a bad experience, drive-thru and wait staff are always super nice, and orders are well-prepped and timely :)
Atmosphere: 5
Food: 5
Service: 5
GeneralFlagg15
Some of the best customer service I have ever received from a fast food place. Extremely professional and very expedient.
Atmosphere: 4
Food: 4
Service: 5
Selena Jackson
It was our first time here, so when we saw the 2 lines of cars at the drive-thru, we were ready to go somewhere else, but my husband said the cars were steadily moving. We were amazed that a female employee was walking to the cars and taking orders. She patiently explained the menu and answered all our questions. She was so nice and pleasant; she didn't rush us. I chose the cob salad with the chicken and avocado lime dressing. We even paid her right there.I was not disappointed. The salad was fresh and crisp with plump tomatoes, bacon, and corn. The chicken was delicious, nicely seasoned, and crispy!In their rush, they forgot to give us straws for our drinks. Fortunately, I had 2 in our glove compartment.I am impressed with their service and the cob salad. I may go there again.
Food: 4
Service: 4
Luna D
Fast Service, ordered within 2 minutes food got here absolutely delicious! Kind workers and very fast service.Vegetarian options: Not sure
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Grilled Chicken
Bill D
Used the drive-thru. The setup is kinda confusing, as it's different from other drive-thru's. But it didn't take too long. The only complaint is where it's located. Traffic to get in can be a nightmare depending on what time of day it is.
Atmosphere: 4
Food: 5
Service: 5
Ryan
I’m sorry but this Chick-fil-A is so poorly run. It’s ridiculous it’s like going to McDonald’s. For the third time in two weeks I just waited 20 minutes to get a breakfast sandwich and a cuppa coffee. 15 minutes or for the coffee! Every other time the order is wrong, they are just poorly managed… do better.
Atmosphere: 2
Food: 2
Service: 1
Vic D.
First time at Henrietta Store on 3/30/2024 late afternoon. It was a very busy time with a good size line which moved at a good pace. A few unsettling observations. A associate who took my order was very nice but running his hands through his shoulder length hair. Then handed me my drinks and table marker. The aisle I chose to sit in had off duty employees who constantly ran behind the service counter to apparently order food. The food was good but the distractions did not make a good impression. I will try again at a less busy time. Thanks
Momma Bear Buckley
Fast service, great food.
Food: 5
Service: 5
Recommended dishes: Market Salad
George Washington
Other fast food restaurants can really learn from Chick-fil-A. They have the system that works.
What a great staff! Always friendly and hard working. These people stand outside and freeze their butts off to serve you. Let them know how appreciated they are.
Service: 5
Kristi Ward
New-ish clean building, service is always quick and efficient, they always get my order
The staff is always friendly and food is fantastic
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Chick-Fil-A Waffle Potato Fries, Spicy Chicken Sandwich Deluxe Meal, Waffle, Spicy Chicken Sandwich, Mac & Cheese, Strawberry Milkshake
been coming here for ages and have never had a bad experience, drive-thru and wait staff are always super nice, and orders are well-prepped and timely :)
Atmosphere: 5
Food: 5
Service: 5
Some of the best customer service I have ever received from a fast food place. Extremely professional and very expedient.
Atmosphere: 4
Food: 4
Service: 5
It was our first time here, so when we saw the 2 lines of cars at the drive-thru, we were ready to go somewhere else, but my husband said the cars were steadily moving. We were amazed that a female employee was walking to the cars and taking orders. She patiently explained the menu and answered all our questions. She was so nice and pleasant; she didn't rush us. I chose the cob salad with the chicken and avocado lime dressing. We even paid her right there.I was not disappointed. The salad was fresh and crisp with plump tomatoes, bacon, and corn. The chicken was delicious, nicely seasoned, and crispy!In their rush, they forgot to give us straws for our drinks. Fortunately, I had 2 in our glove compartment.I am impressed with their service and the cob salad. I may go there again.
Food: 4
Service: 4
Fast Service, ordered within 2 minutes food got here absolutely delicious! Kind workers and very fast service.Vegetarian options: Not sure
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Grilled Chicken
Used the drive-thru. The setup is kinda confusing, as it's different from other drive-thru's. But it didn't take too long. The only complaint is where it's located. Traffic to get in can be a nightmare depending on what time of day it is.
Atmosphere: 4
Food: 5
Service: 5
I’m sorry but this Chick-fil-A is so poorly run. It’s ridiculous it’s like going to McDonald’s. For the third time in two weeks I just waited 20 minutes to get a breakfast sandwich and a cuppa coffee. 15 minutes or for the coffee! Every other time the order is wrong, they are just poorly managed… do better.
Atmosphere: 2
Food: 2
Service: 1
First time at Henrietta Store on 3/30/2024 late afternoon. It was a very busy time with a good size line which moved at a good pace. A few unsettling observations. A associate who took my order was very nice but running his hands through his shoulder length hair. Then handed me my drinks and table marker. The aisle I chose to sit in had off duty employees who constantly ran behind the service counter to apparently order food. The food was good but the distractions did not make a good impression. I will try again at a less busy time. Thanks
Fast service, great food.
Food: 5
Service: 5
Recommended dishes: Market Salad
Other fast food restaurants can really learn from Chick-fil-A. They have the system that works.
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
What a great staff! Always friendly and hard working. These people stand outside and freeze their butts off to serve you. Let them know how appreciated they are.
Service: 5
New-ish clean building, service is always quick and efficient, they always get my order
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Spicy Chicken Sandwich Deluxe Meal & Chicken Wrap Meal
Always quick and amazing service.
Atmosphere: 5
Food: 5
Service: 5
Best grilled chicken sandwich I've had!!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Grilled Chicken
Always fresh and excellent service!
Atmosphere: 5
Food: 5
Service: 5